HP/Compaq :: HP Damaged My Laptop And Won't Fix It

I sent my 8510p laptop in to HP to fix a video problem and they replaced the video board, sent it back to me. When I got it back it was very clear that there was still a problem, the video signal intermittently clouded up like there was a disconnect in the cable - I figured the tech didn't press the connector cable firmly into place. I sent it back for the 2nd time.

I got the laptop back and all my video problems were fixed; however, there was now a 2 to 3 inch long crack around one of the screws on the bottom of the case - like someone took a chisel or a screwdriver to pry up at the case. I told customer service and they sent a box for me to pack it up and send it back. This is the 3rd week in a row without my computer at home - it's starting to cause major problems because I need my computer to study.

I get a call back this last Friday from billing at HP telling me they aren't going to fix the case unless I pay them $200 even though it's very clear that the crack was caused by an incompetent tech trying to get into the unit. There was no damage to the shipping box and this kind of crack simply could not have happened during shipping - HP also tells me that because I got it late Thursday and didn't report it til Sunday morning, that I can't be covered for shipping damage (even though there was no shipping damage). They want $89 to send it back to me unfixed too.

I told them I wouldn't pay them anything for damage they caused - I left a message on the voicemail of the billing department supervisor...............