HP/Compaq :: Sp45692.exe (HP Mediasmart Webcam) Won't Install
Feb 11, 2010
my webcam won't launch so i downloaded the latest update from hp software and drivers website..
it auto extracted then did some things in cmd, then just went blank, no confirmation and certainly no installation...it's not installing and i do not know why!
i used recovery manager to restore original software but no luck,...
does anyone know a good free webcame application that has similar effects and a good compressor? (compressor not necessary)
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Aug 18, 2009
on my old laptop, a lenovo, if i wanted to change the settings of the webcam to lets say black and white, or low light mode, all i would have to do was go into the properties and change it ... then for whatever webcam application i used whether it was facebook video, ooVoo, skype, the webcam would be black and white in low light mode.
but with this HP webcam ... everytime i open up a webcam application the HP mediasmart webcam opens up, and then all my settings from the last time are gone. and when i try to leave a facebook video the mediasmart webcam application doesnt even open up.
BASICALLY, what i am asking is... is there any way to save the webcam preferences on this HP webcam so it is the same for whatever application i use ?
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Oct 21, 2009
i've got a Dv5t which had vista 32bit and i formatted the hard disk and installed windows 7 64 bit... whenever i try to install hp mediasmart, it refuses to install..
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Feb 15, 2009
My MediaSmart just stopped working. I have tried system restore to a point where I knew they worked. I have redownloaded the updates from HP for MediaSmart, Quicklaunch, and BIOS. None of those made a difference. I just continue getting the error -
"HP MediaSmart SmartMenu has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
Of course - HP does not offer the full software anywhere I can find.
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Feb 19, 2010
I have a new DV8T and I'm having a problem with the MediaSmart MVP crashing after i start the program. I have searched here and other sites for a couple of days trying to find a fix and haven't. Here is what it is doing...
It will crash within a minute of the program loading, it doesn't matter if it is in music, video or picture section. It has done this from the very start. It also does this from a clean install of Windows 7. I can't figure out what is causing it to crash all the time.
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Oct 2, 2009
if this weren't so annoying it might be funny. It's the old haywire mediasmart controls. It keeps turning my wireless on and off and maxing out my CPU.
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Jul 5, 2009
I am having a hard time separating the wheat from the chaff with the buttload of worthless crap HP installed on this otherwise good machine.
I domped the obvious stuff. Now I am trying to play DVDs and am running into problems. MediaSmart cant make it through a single DVD without hanging for munites at a time. Is MediaSmart just crapware like the rest?
I like the idea of a media oriented laptop, but if the software is crap, what good is it. I like WMC, but it just cuts back to mediasmart for DVDs.
I want to dump the junkware, but I need a DVD component for WMC. Am I doing something wrong and somehow spoiling the greatness of 'Mediasmart', or do I need to junk it? If I do, how do I play DVD from WMC without spending money on something I should already have. Is there a free DVD play app that plugs into WMC, or a hack to unlock some builtin DVD functionality?
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Apr 14, 2009
Is it possible? I've found nothing.
Bought the Blue Label version and i love it.Soundquality is excellent.
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Dec 14, 2008
I can't install my integrated webcam. After downloading the driver and opening the file installation starts and then suddenly it just ends with the message there was an error during installing.
So the thing I've done are: installing the drivers, which failed.
I've also looked in the device managemer app but could find anything of a camera.
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Jan 28, 2009
if I could get Dell Webcam Center for my HP DV5Z-1000. If it is possible, I would like to know how.
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Apr 25, 2013
When I got my latop, Alienware m17x all the software was on it and working. I tried to instal win xp 64 on it as I don't like anything else, but since dell don't make any drivers for win xp 64 on the m17x r4, I simply couldn't have the software I wanted.
I returned back to win 8 and everything installed except my web cam...
Your diagnostics software is ok, for checking my cpu speed etc, but your suggested drivers for my system does not say anything about my web cam, can I have a link and maybe the activation code I know my service tag.
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Feb 14, 2009
It seems like multiple people in the 1640 thread are having this issue and we seem to be unable to figure this out. Would anyone be able to give us guidance to get the facial recognition software onto our computers after a clean install and also the dell webcam software?
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Nov 28, 2014
Need to re-install the Dell Webcam Center Software (not the drivers) on my laptop how to i get them?
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Apr 12, 2009
my hp webcam. Whenever i open the hp webcam mediasmart software, a window pops up and says that the webcam either isn't connected, or is being used by another program. I've restarted my computer and it's not being used by anything else, but it still says this.
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Dec 8, 2009
i'm pretty sure it's in quickplay but have no idea where to access it.
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Aug 9, 2009
i got an HP Pavillion Artist's Edition laptop (HP Pavillion dv2700) with a built-in webcam, running Vista. even more recently i decided to try to get a program i could use to record my desktop, just for fun. i tried a program called ManyCam (since it was free). however, it didn't seem to work with Youcam, and when i tried using Youcam, that wouldn't work either. ManyCam froze when i tried to select the webcam as the source, and Youcam simply showed a black screen where i should've been able to see myself. in the end i uninstalled Youcam (i also no longer have quickplay because i was sick of it starting every time i accidentally brushed the button).
after searching for a solution i tried downloading and installing a non-HP driver (Chicony--now the driver shows up as Acer Crystal Eye webcam). this didn't help any. i even tried a different program, Debut Video Capture Software. still no luck (when i select "device" as the source i just get a black screen). i've looked everywhere i could think for a solution but have yet to find one. any help would be greatly appreciated. just ask if any additional information is needed.
ok, here's what i did: i uninstalled the chicony driver, as well as ManyCam and the other program i had installed. i also got skype, on a friend's recommendation. i restarted my computer to install updates. the hp webcam driver seemed to be installed and running fine. skype detected my webcam. however i still got no picture, just a blank/black screen. even on msn. i found a torrent of youcam and installed it, but it keeps telling me there's no video device detected. my webcam is turning on, but beyond that it's still not working.
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Apr 12, 2009
I own an hp dv9260us and I cannot get the webcam to operate.
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May 15, 2009
how can I access the Webcam without going on IM services? There has to be a software for it. I can't seem to locate it!
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Feb 7, 2009
Anyone know a workaround for the HP webcams and facebook or other flash applications? I have no problem accessing my webcam through the supplied software, but any online flash software seems to access the camera for a second (light turns blue), then the light turns off and it fails to connect.
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Feb 9, 2009
i have a weird problem with my webcam , sometimes when i wanna use it , i open youcam it give me that it cant connect to the device so i need to close all applications that use this webcam while i have no softwares running so i have to restart in order to make it work one day i restarted and the same error occured again so i had to restart a second time :s also , to save threads i will ask here a question about my geforce 9600mgt performance it's good with games and i like it , though it was less than expected if u ask me when i play call of duty 5 and there's a scene where there's lots of smoke or fire from the fl;amethrower it the game becomes ridicously slow untill the smoke disappears and i will be able to play smoothly again anyway my question is not about this , i noticed that the performance of the card isn't always the same sometimes it works great and sometimes i notice that games barely run , even less demanding games like nba 2007 for example for example call of duty 4 , sometimes it works incredibly and some other times don't , isn't it weird ?
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Jan 30, 2009
Is there any free software out there that is better than Quickplay that comes on the notebook? The webcam works okay, but my wife just got a newer version of HP and her Cyberlink Youcam is nice, but not worth 30 bucks. Currently has Vista 32 bit.
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Jan 4, 2009
Is it possible to retrieve deleted webcam video files?
c:userspublicvideoshp webcam
When I open the quickplay, i see the files with an !.
I hear there are some programs that undelete.
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Jul 14, 2009
I have a Dv3500 laptop, the copper colored model, and I recently reinstalled Windows Vista on this laptop. Everything installs and works fine, except the intergrated usb webcam on the monitor.
It's showing up in Device Manager as a USB Webcam, driver details state it is using a driver by Microsoft and that it is working properly.
When I try to use the webcam, I get an error stating that the usb device is in use.
I have already deleted and reinstalled the usb cam, the usb drivers in device manager.
Anyone have a solution? driver? anything?
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May 20, 2010
I no longer own an Envy15, but I did for about 23 days.
I found this article on engadget: HP Envy 15 said to be suffering from blank screen issues, lousy webcam -- Engadget
Cliffnotes: Fluorescent light produces nice images, incandescent and sunlight produce blue-shifted images.
This might have to do with the camera detecting more into the IR spectrum than a normal camera. We know this because it uses IR LEDs for low-light "night vision." Direct sunlight and incandescent put out a lot of IR light and the camera probably interprets infrared light as bluish. Fluorescent lights produce much less IR light than incandescent and sunlight, so that's probably the issue.
From wiki:
"Many light sources, such as the fluorescent lamp, high-intensity discharge lamps and LED lamps offer higher efficiency, and some have been designed to be retrofitted in existing fixtures. These devices produce light by luminescence, instead of heating a filament to incandescence. These mechanisms produce discrete spectral lines and so don't have the broad "tail" of wasted invisible infrared emissions produced by incandescent emitters." - Incandescent light article
"The heated filament emits light that approximates a continuous spectrum. The useful part of the emitted energy is visible light, but most energy is given off as heat in the near-infrared wavelengths.'' - Incandescent light article
I'm about 90% sure this is the problem. If you have an Envy15 and don't mind spending a few bucks to test this, try purchase an infrared cut-off filter and put it over your web cam.
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Mar 22, 2010
I tied looking elsewhere seems many people have this issue?
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Feb 15, 2010
My HP built in notebook webcam was at 640 x 480 resolution normally, but all of a sudden, it changed ti 176 x 144!
how the heck this could have been possible? not to mention that the quality is very very Low
and i don't see any way to change it!
maybe i can reinstall the drivers for hp webcam but i find no specific one for my model anywhere!
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Apr 3, 2009
Bought this laptop brand new from Bestbuy 2 weeks ago, brought it home, tested everything and all was fine, first time I tested the webcam using the HP Mediasmart webcam software all was well, this laptop has 2 lights in the webcam location, to the left of the circular webcam has 4 small dots of light and the webcam itself, the webcam light came on the first time I tested it briefly. We had to do a full recovery [reformat] after a few days and now after the recovery was done, next time I tried the webcam, the webcam works fine, I can see anything but only the webcam light now does not come on, tried uninstalling and reinstalling the software and then updating the driver from hp's site but the light still does not come on, only the 4 small dot lights to the left stays on but these lights stay on whether the webcam is on or not,
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Dec 22, 2009
a new 6730b and the one serious remaining problem I have is that the battery, even though plugged in on AC, displays as 'plugged in not charging'.
I've discovered - by endless hours of hard slog - that the webcam driver is actually the issue here. I've uninstalled the chicony software and, on the few occasions that I've succeeded in uninstalling the driver & kept it uninstalled for the next start-up, the battery recommences charging. But in recent days it's reverted to reinstalling the driver on start-up, and stopping the battery recharging.
I can't seem to permanently remove the driver, no matter how hard I try. And I really, really want to!
The driver uninstall or disable in Device Manager only gets rid of it until the next start up (and unless I can restart without it reinstalling, the battery doesn't get kicked into recharge).
I've even tried deleting the driver from WindowsSystem32drivers - I changed all the permissions to enable me to delete and... deleted it! Even double checked that it had gone to the recycle bin. Yes, it's there.
But I restart after all this and the damn thing has magically put itself back in the same file.
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Feb 13, 2009
how to use the built-in webcam on the dv7 to take still pictures?
Or I must install additional software?
Is there any to download from hp site?
Or any freeware programs available?
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Apr 18, 2009
I'm In the process of successfully downgrading to XP Pro on this AMD machine
I've got all the drivers accounted for in the device manager section,took a while to do but got there in the end!
Now I want to find a way of:
1) Getting the remote control to work with Quickplay - ie turn laptop on/off etc
with it
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