HP OS/Software :: 640 G1 Notebook - Unable To Disable Touchpad
Jul 22, 2014
Setup:Machine: HP 640 G1 NotebookOS: Windows Professional x64Using HP image: No
Problem description: First off both plugged in mice and the touch pad work. I would like to disable the touchpad when typing. According to Google searches and HP support the touch pad should be able to be disabled and enabled by double tapping in the top left hand coner of the touchpad. This doesnt work.
Diagnostics: So far I have upgraded the BIOS to 01.05. Updated the firmware Intel Entry Management Engine (ME) Firmware Component to 22.214.171.1247. These 2 were under the guidance of HP support.
Uninstalled and reinstalled the Synaptics TouchPad Driver (International). I have tried both 126.96.36.199 and 188.8.131.52. These both fail with the following error message below
Worth noting: After I uninstalled then reinstall the Synaptics application doesnt return to the add remove programs list.In device manager the touchpad doesnt list under mice and other pointing devices.I have declined HPs offer to have the touchpad replaced as its not just 1 machine, its all 20 of them. Also it works fine during normal use.
While typing on a browser, my screen zooms in and out periodically, and I'm sure it's because I'm accidentally touching something. How do I disable this? I've tried going into mouse/touchpad settings but there isn't any option about changing the zoom.
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The laptop: HP Envy TouchSmart 15 Notebook PC (15-j173cl) Windows 8.1 Pro
The problem: I use an external monitor, so my laptop is usually shut. Randomly, my touch screen THINKS something is touching it, which disrupts whatever I'm doing. I would like to disable the touch screen completely, as I do not use it at all.
I thought maybe the latch wasn't closing properly, but the screen resolution changes when I shut the laptop, so it KNOWS it's closed and switches to the proper resolution for my external monitor, but it DOES NOT disactivate the touch screen, and some dirt or something is touching it, changing where my mouse is pointed, where I am typing, etc.
I have tried cleaning the screen and keyboard with compressed air.
The problem happens randomly; sometimes when I CAD for the day, sometimes after hours of working.
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