Acer :: Aspire 5739G Irregularly Crashes
Nov 18, 2009
The Aspire 5739G I purchased from Newegg in July has been randomly crashing on me.
Windows completely freezes without BSOD, I can't move my mouse, the sound skips repeatedly, and the keyboard is unresponsive (num lock won't turn on) which forces me to manually shut down with the power button. The screen flashes a bit before the crash happens.
I first experienced these problems after I installed Windows 7, but I reset to factory defaults w/Vista and the problem still remains. After two fresh installs of Win7 and one of Vista I am stumped. I also ran the Western Digital HDD, memory diagnostic tool, and mem86 and they all didn't find any problems with my hardware.
The crashes have occurred in Excel, playing flash movies, games, but mostly in playing videos. However the crash is completely random. I have tried both media player classic and VLC with different movies and windows has crashed with both. Not to mention that the same video that crashed my computer, I can play again with no problems or it will crash again at a different spot so it's not a corrupt file. Also I've tried both official and unofficial video card drivers and that didn't work. Event Viewer also doesn't tell me crap.
My laptop is still under warranty but I'm afraid Acer won't take it back or do anything if the problem isn't obvious. I once sent this laptop in for a noisy fan (loud buzzing noises) but they sent it back without repair since they couldn't find anything wrong with it. Even though the fan is noisy, speedfan says that temperature is kept cool and I'm also using a laptop cooler.
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Jan 9, 2010
I recently bought the laptop in my sig. I could have paid an extra £100 for a Blu-Ray drive and 500GB HDD, but I chose not to. I don't necessarily regret this, but I'll probably want to upgrade to a Blu-Ray drive at some point.
Does anyone know what Blu-Ray drive comes with this laptop? Or if any other Blu-Ray drives work? I'm not interested in recording, just standard playback.
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Jan 11, 2010
just bought a computer: Acer Aspire 5739G wireless card: intel wifi link 5100 -all drivers up to date
when i started to connect my wireless network 9 feet away(it has full connection) it said could't connect to network. Then i desided to try right beside the router and it worked. then when i walked from the router(5 feet) the connection sais limited connection. 8 feet no connection the same happened when i tryed to do it at my friend.
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Dec 15, 2009
my Aspire 5739G will not run games.
I updated it to Windows 7 Home Premium 64-bit using the disk Acer sent me about a month ago, but never checked to see if any games work until today. Stupid, I know. I put in the CD, the game starts to load up and then it goes to a black screen. It always did this when I had Vista too, but it usually came back on and the game was loaded up. Its stuck there then and I'm forced to hold down the power button and restart the computer.
I updated the driver for the Nvidia GeForce GT 130M to its latest (mainly because I have no clue what to do and thought to myself "yeah, that sounds like something that might be wrong with it"), but no change.
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Jan 9, 2010
I've recently purchased the Aspire 5739G off Newegg and would like to install XP on the machine. Fortunately, there are official XP drivers for this model on the Acer support website. I've downgraded before and know the procedure of slipstreaming the SATA drivers. Which drivers do I slipstream for this model? I noticed on the drivers page there is a SATA AHCI Driver. Is this the driver to slipstream?
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Oct 20, 2009
I just recently bought a Acer Aspire 5739G and installed Windows 7 64 bit. All the bells and whistles are working except the fingerprint reader and the bluetooth.
I've tried a multitude of drivers from the manufacturers website and the acer driver website but to no avail.
Any attempt to install the bluetooth drivers asks for the device to be plugged in or turned on and pressing the BT button only displays the "bluetooth disabled" image on the screen. I can't see any bluetooth device installed in the device manager but there are a bunch of HID-compliant devices under the Human Interface Devices tab.
Installed the Windows 7 x64 Acer Bio Protection all goes fine until the System Wizard where it tells me that it can't detect the fingerprint scanner even tho I can see it installed in the device manager. It's installed as "TouchStrip Fingerprint Sensor" under Biometrics.
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Sep 12, 2009
is there any way to control the fan speed of this lap top?
I have tried speedfan, rivatuner, even tried the undervolting option with RMClock (no success - the CPU was running at the lowest voltage already).
One option did present some signs of activity - Acer Asprie One (!) Fan Control utility. However, it only switched off the fan completely. Besides that, it was quite unstable and sometimes forgot to turn the fan back on after the threshold of temperature was crossed again.
By the way: computer doesn't get hot at all. The feel is quite cool, as Speedfan utility indicates these temperatures:
GPU: 41C
HD0: 36C
Temp1: 54C
Core0: 30C
Core1: 27C
It appears that I love this lap top almost for everything, except its loud operating sound.
I am running at:
ACER 5739G
Vista 32 bit,
Chipset: Intel PM45
Processor: Intel Core 2 Duo T6600
GPU: GeForce GT 130M
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Sep 3, 2009
When I'm listening to music, my speakers tend to crackle every once in a while. Even with headphones, I get the same problem if not worse. I've searched around and it seems to be a driver issue but I've updated to the the latest Realtek HD Audio drivers and it still crackles. I'm just wondering if people with the same laptop have similar issues while listening to music or my laptop is faulty.
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Apr 6, 2010
I'm looking for AS5739G service manual - i've already tried google and searched this forum.
I'd like to replace T6600 with T9300 - but need instructions how to open case and detach heatsink
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Jul 3, 2009
give me review on acer aspire 4736,5738G,5739G.
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Nov 3, 2014
My Asprie 5739 appears to have gone into sleep mode. Â When I push the power button the power charge LED below the touch pad blinks, but it does not boot, even when I hold it for a long period of time. Â
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I removed the battery and power, then plugged it back in, tried holding down the power button with the same result. Â Left it unplugged for a day, same result.
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Have tried to hold the power button + FN F4, still not response.
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May 13, 2010
I have a big issue with my Acer Aspire 5739G laptop that I recently purchased through Ebay. Actually, I bought it from Newegg dba Fred's Fresh Deals. (Newegg sells their returned items and cosmetically damaged goods under this name on Ebay). The laptop was advertised as a possible hard drive issue (it couldn't load windows and the error code looked like a boot sector virus, so I purchased it thinking a simple reformat will fix it).
Specs:
CPU Type Intel Core 2 Duo T6600 2.2G
Screen 15.6"
Memory Size 4GB DDR3
7200RPM Hard Disk 320GB
Optical Drive DVD Super Multi
Graphics Card NVIDIA GeForce GT 240M
Video Memory 1GB
Communication Modem, Gigabit LAN and WLAN
CPU Type Intel Core 2 Duo
CPU Speed T6600(2.20GHz)
CPU FSB 800MHz
CPU L2 Cache 2MB
Chipset
Chipset Intel PM45
Display
Screen Size 15.6"
Wide Screen Support Yes
Resolution 1366 x 768
LCD Features LED backlight & Acer CineCrystal Technology
Operating Systems
Operating System Windows 7
Anyways...
After I did a fresh reformat of the hard drive and a fresh install of Windows 7, the laptop freezes/locks up after 10-30mins on the desktop. I cannot move the mouse or anything, so I have to do a hard reboot. I don't understand how it is happening.
I updated the mobo's Phoenix driver to the latest one, and tried older VGA Nvidia drivers because I thought it might be a video card driver issue; It is still locking up. I went as far as to purchase a brand new laptop hard drive and the problem still arises. There is no BSOD. As noted earlier, the computer just simply freezes. I cleared CMOS....240M GT VGA is running factory settings....I tried leaving only 1 ram stick in the laptop. I never ran through a problem like this before.
I ran it on Safe Mode and the computer seems to be working fine as long as I do simple tasks or remain idle. I did the SFC /SCANNOW in safe mode and it locks up. I attached my event view file to this email. (I tried to install RivaTuner to underclock factory settings, but the program could not load).
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Sep 14, 2009
I just received my new Acer Aspire 5739g and I want to get the lastest nvidia drivers but nvidia says that i can't that acer wants me to do if from there site and they aren't up to date. I can't even do it manually by downloading the updated driver from nvidia. I downloaded the newer driver and the only thing it let me update from my download was the audio driver. my geforce driver is still the same one 179.52. How do i get it up to 186.xx. i'm lost. also can i get rid of this "mywinlocker" what is that.
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Jan 27, 2010
i'm looking towards the future when the 240m graphics card that comes with the laptop will be obsolete. is it possible to change out the 240m mxm graphics card for the 260m?
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Sep 5, 2008
I have an Acer Aspire 5920 Intel Core 2 Duo T5750 Processor (2 GHz, 667MHz, 2MB Cache) 3 GB Memory 160 GB Hard Drive Windows Vista Home Premium.
I bought it 4/5 weeks ago, and it has worked perfectly fine. (as it should)
Now when i turn it on after a minute or so everything will become non-responsive and it will crash,
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Sep 6, 2014
I have a problem with the Dolby utility that came preinstalled on Acer Aspire V7 482PG. When I click it, it takes around 5-20 seconds for the interface to show up (5 when I am not doing anything, more during playing anything with sound (youtube video etc.). Sometimes it does not even open and the icon disappears until I log off the PC and logon again.
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PS.: there is enough HDD space, it is defragmented, there are no viruses or spyware (according to Defender and Malwarebytes), there are not too many programs running in the background.
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Jan 23, 2015
So I just bought (came in yesterday) a brand new aspire v 15 nitro and now it often freezes and crashes/shuts down at boot-up. I turn it on i get the acer boot up screen and then it stops and after a minute or so and shuts down.
I have done some things to it:
-partitioned the hdd (150/800 GB)
-updated windows
-checked for updates through acer care center (only one intel update)
-installed: steam, origin (EA), firefox, openoffice, winrar, viper (plagiarism scanner wich i used on my previous pc) and a couple of games
-uninstalled mcafee
I did not change any strange settings, like disabling apps from start-up except for steam.
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Feb 25, 2015
Premiere software. I'm not sure whether the crashes and problems are due to the laptop or the software. I purchased this new Acer laptop because from the reviews and specs I was confident it could handle PE13. I've had nothing but problems using the program though. Not sure if it's the laptop, the program, my own limited knowledge, or a combination.
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There are some issues I'm having:
Crashing
Unable to view/render/publish clips with certain effects
Unable to play clips after adding multiple lines of text
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Feb 3, 2015
Acer Aspire 3830TG-6494 crashes while gaming.
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Crash symptoms:
-happens anywhere from within the first 15 minutes to several hours into a game (no link to graphic quality settings). No loss in performance leading up to the crash.
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-screen glitches and goes black, with a brief buzzing sound. Power remains on and fan is still running, forcing a hard reset.Â
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-Occasionally the sceen will freeze, ~1cm horizontal green lines will appear all over and a loud buzzing sound is emitted from the speakers until a hard reset.Â
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-Rarely I get a BSOD or the computer will shut down and restart itself. Resulting DMP files show no consistent suspected cause.
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-Crash will occasionally be preceded by certain in-game sounds cutting out. But not always.
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-The only link between crashes is that I'm usually thinking a solution worked right before the crash. (Frustrating!)
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-System will occasionally crash while  watching videos or something, but only crashes consistently while gaming.
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I have tried the following:Â
-Running games using only the integrated graphics or nVidia GeForce GT 540M GPU.
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-Underclocking either the GPU(500MHz and 700MHz, from 672MHz and 900MHz), the CPU (seting max 70% power plan), and both simultaneously.Â
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-Temperatures do not exceed 70C under heavy use, and crash does not seem to be linked to any temperature increases.Â
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-Run both Windows 7 memory diagnostic and memtest86 (no problems found)
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-Run intel CPU diagnostics and intel XTU benchmark which did not cause a crash.Â
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-Upgrading all drivers to latest versions, as well as rolling them back to the versions recommended on acer download website. (Completely uninstalling graphics drivers before re-installing different versions) And making sure windows update was not automatically installing driver updates.
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-upgrading BIOS to v1.12, it was stable for a weekend then went back to crashing.
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-The system seems to be more stable in power saver or balance mode, but not  by much. I also suspected the Ac power adapter because it didn't seem to crash on battery for a brief time. But I was wrong and it did end up crashing whether plugged in or not.Â
Aand cleaning it out w/ compressed air, obviously ... I don't game often, and usually play older games on lower quality settings. I'm not overclocking or streaming at the same time.Â
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Jan 13, 2015
My acer aspire 6930 would crash and then have problems starting up sometimes the blue screen would show up and sometimes i would see lines on my screen and it freezes and also sometimes it just fades away. When i try to restart it the computer wont boot but all the lights are on.
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Sep 2, 2009
I just got this laptop (windows vista home premium 64bit) from newegg yesterday and I was wondering why in the task manger and the processes tab, most of the problems end with "*32".
For example:
firefox.exe *32
pidgin.exe *32
Steam.exe *32
I have never used Vista 64 bit before and I was wondering if something is wrong.
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Jul 23, 2009
This is the first laptop that is now available to buy and has the Geforce GT 240M GPU (40nm, 48 shaders, DX10.1, 128bit, 23W) with 1GB RAM (DDR2 or DDR3).
You can find it in Germany for almost €800 here
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5, and here
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The GPU memory probably is DDR2 otherwise the price wouldn't have been just €799 for GPU with 1GB DDR3.
Since when the 5739G had only 130M or ATI 4570 in the beginning and now it comes with the 240M, that might mean that other laptops (like mine, I wish) might get the upgrade with this GPU as well.
It will very interesting to see how the 240M compares to the ATI Mobility 4650.
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Nov 21, 2009
i've recently bought an acer aspire 5739G and i've noticed that the notebook also boots up when i press the arcade deluxe key. After the boot screen with the acer logo i just get a blinking cursor in the top left corner of the screen.
I even tried booting like this with an audio CD or DVD inside, thinking it's some sort of multimedia mode, but with no luck.
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Dec 29, 2009
While I was hoping to use this for games, I have not been able to as the keyboard and touchpad cannot be used at the same time.
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May 23, 2010
I basically used my webcam every night with Skype to talk to my friends. The very next day, it stops working. Ive literally tried everything. In the device manager, I have an "Unknown Device" listed as a USB. Im 100% sure this use to be my Camera.
I just used the Acer factory CDs to reinstall my OS + Drivers. All the drivers were successfully installed with the exception of the Camera Drivers (because the computer doesnt see a camera)
I tried to download the drivers from the Acer website but (both Chicony and Suyin) and everytime I try to install them a error comes up that says "Camera not found!" I have a laptop so I have no clue how its not finding it.
ive been working on this for hours now and its really getting frustrating. Here are the things ive tried, and if someone knows a solution or a different method I havent tried to fix it, PLEASE let me know
My methods:
1. Reformatted computer using Acer recovery discs
2. Downloaded and tried to install drivers from acer website (camera not found problem)
3. Put windows in Safe mode, uninstalled unknown device, restarted computer to let it automatically scan/update (still failed)
4. Deleted all pictures from My Pictures
5. Tried using Windows Vista drivers and setting to Vista Compatibility mode (I have windows 7), no avail
6. Uninstalled and reinstalled Unknown Device (aka camera) driver, didnt work
7. Tried the windows update software option, windows said everything was fine (pshhh).
8. Uninstalled unknown device, used the option "scan for hardware changes" still didnt work
9. Installed skype to see if the webcam would be recognized, which it wasnt.
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Sep 8, 2014
When I press the power button to put my laptop in Hibernate mode, the screen goes dark, but the blue LED doesn't turn blinking orange.  When I turn the laptop back on, I get the Windows "your computer did a bad shutdown" message, and windows proceeds to do a cold boot.
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I installed windbg, and got the follwoing data from the kernel dump:
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Bugcheck Analysis:
DRIVER_POWER_STATE_FAILURE (9f)A driver is causing an inconsistent power state.Arguments:Arg1: 0000000000000003, A device object has been blocking an Irp for too long a timeArg2: fffffa80049ce060, Physical Device Object of the stackArg3: fffff80000b9c3d8, Functional Device Object of the stackArg4: fffffa800a867910, The blocked IRPDebugging Details:------------------DRVPOWERSTATE_SUB
[code]....
It looks like the Windows 7 PCI driver causes the crash, but I suspect that means the real culpret is hardware.
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I updated to the latest BIOS, but that didn't effect this issue.
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Jul 22, 2007
I Just upgraded my 5672 to Windows Vista with a clean installation, installed all drivers from Acer's site. When I am using skype with bluetooth headset (Samsung WEP200) it crashes my computer to a blue screen does a memory dump and reboots. This happens every time after about 10-20 minutes of skype usage. Everything else seems to work fine for hours on end.
Secondly I still have an unknown device in device manager after installing all the drivers from Acers site, anyone know what device that could be?
The hardware ID is "ACPISMCB000"
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Nov 11, 2008
I have an Acer 5100, AMD Turion 64x2, with Windows Vista (OEM, not an upgrade (downgrade)), and Vista SP1 is installed.
I still kick myself for buying this, but too late to cry over that. Lesson learned: Get the HP, Compaq, Dell, or Lenovo. Nobody's perfect, of course, but not everybody stinks and sucks and has a pathetic support site without live chat the way Acer does.
From day 1, it has had surprise shutdowns when not in use (as in, overnight or during periods of not being used), about once every week or two. Sometimes, it's not a total shutdown, but it just doesn't recover from suspend (The suspend/recover issue appears to be quite a common problem, lots of similar sounding posts out there on various forums: The fan spins, lights are on, jiggling the mouse (laser mouse) lights up the mouse as if the computer's responding, but the screen stays black). There's nothing obvious in Event Viewer.
In other words, it hasn't shut down on me while using it, but after leaving it, coming back the next day, it will about once every week or two either have shut down, or won't come out of suspend.
The final question, is the BIOS update on the Acer website says "Windows XP", and there isn't one for Vista.
It's definitely virus free, spyware free, rootkit free. FYI, also up to date on patches, and Vista SP1.
Sorry for the seemingly multiple-problem post, but I think they might all be related from this intriguing comment in the BIOS update release notes:
"1. SLOVE UMA S4 OVERNIGHT BLACKSCREEN"
I'm pretty sure they mean "Solve", since some other comments for other fixes say "Solve". Not knowing what they mean, but certainly suffering from something that could be called an overnight blackscreen, I'm tempted to try the BIOS update.
QUESTIONS...
1. There's a DOS and Windows subfolder in the zip file for the BIOS update. Safe to run the BIOS update from a command window?
2. the shutdown or failing to come out of sleep?
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Apr 21, 2010
After a having it sit around in bits, I've just put a new power connector on the motherboard of my Dell XPS Gen 2 as it was rather wobbly, put the laptop back together as per the dell service manual, but now that I have done so, loads of weird things have happened.
On turning it on, the screen went blank white, so i turned it off. I turned it back on and then needed to change the settings, then I had a message saying that I had an incorrect battery in and I would have to press F1 to shut down. I restarted, let unplugged the mains let the laptop get past the bios screen at the beginning, then plugged it in and got to the Windows screen.
The problem is that once in Windows, I had what looked like a disturbance across the screen, followed by the laptop crashing.
Everytime I have started the laptop, the same thing has happened, so could someone suggest how to fix this one?
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Mar 2, 2009
my computer isXPS M1530 with GeForce 8600m gt. When I play a game named Gunz, which is supposed to not be a graphic-intensive game, my pc will simply go black after a certain time(vary between 10 min - hours). Then, the sound of pc just stop.
I thought this is a overheating problem, but after viewing some threads about overheating, it seems like that overheat only lead to a shut down or a restart. Since my computer simply go black and turn off, I don't know if my pc is overheating. Can someone tell me if Im overheating? If not, what's causing these crashes?
Btw, my GPU and ACPI temp were around 83C five min before my computer crashes...
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