Acer :: M5-481T Crashes During Hibernation
Sep 8, 2014
When I press the power button to put my laptop in Hibernate mode, the screen goes dark, but the blue LED doesn't turn blinking orange.  When I turn the laptop back on, I get the Windows "your computer did a bad shutdown" message, and windows proceeds to do a cold boot.
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I installed windbg, and got the follwoing data from the kernel dump:
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Bugcheck Analysis:
DRIVER_POWER_STATE_FAILURE (9f)A driver is causing an inconsistent power state.Arguments:Arg1: 0000000000000003, A device object has been blocking an Irp for too long a timeArg2: fffffa80049ce060, Physical Device Object of the stackArg3: fffff80000b9c3d8, Functional Device Object of the stackArg4: fffffa800a867910, The blocked IRPDebugging Details:------------------DRVPOWERSTATE_SUB
[code]....
It looks like the Windows 7 PCI driver causes the crash, but I suspect that means the real culpret is hardware.
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I updated to the latest BIOS, but that didn't effect this issue.
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Nov 15, 2014
Aspire M5-481T-6488 - Does not recognize AC is plugged in. Does not charge battery.
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Laptop is about 2 yrs old. Running on the origninal Windows 8 that came with it. Had the same issue when it was first bought. Sent it in to Acer. Came back with no report/ details. Worked okay. Until recently.
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Noticed that orange light comes on when it feels like charging and stops charging at 35%. Charging is a hit and miss thing, mostly miss.
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Tried:
Sticking a pin in the "battery reset" hole on the back
Uninstalling the "Microsoft API" battery
Removing battery to see if it'll work without it (it has an internal battery)
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Sep 23, 2009
I have a Gateway EC1803h which as far as I can tell is identical to the Acer 1410 except for the design of the case, so I'd like to ask this to the Acer users since there are many more with the 1410 than the Gateway.
I'm running Windows Vista. I've disabled the ACPI Lid driver by changing the driver to "Volume Manager" as suggested by various internet sources for fixing the problem where closing the lid, even with the close lid action set to "do nothing" can cause the lcd to not turn on again when opening the lid.
So the problem is with hibernation. If I hibernate the machine, then resume again within let's say a minute or so, it comes back up fine. If I hibernate, then wait a longer amount of time, say 10 minutes, I can see the BIOS boot, the "Resuming Windows" splash screen, but then when I'd expect to see the login screen, instead the laptop screen turns off, and I see nothing. Oddly enough, at this point, if I plug in an external monitor, I can see the login screen there, so the OS is running properly. I can even log in. But at this point, I cannot Fn+F5 to enable the laptop screen. It's like the laptop screen has been disconnected/disabled/removed, whatever you want to call it.
Another weird symptom is that at this point, I can usually see a "System" process that ends up taking up 100% of the CPU processing, all of the time (not just spikes), so the task manager basically stays at 100%.
This feels like a software/driver issue to me, but I've been unable to find any other Acer 1410 or Gateway EC1803h users who've experienced this. I've tried the video drivers on the Gateway site, Acer site, as well as drivers from the Intel site. Same behaviour. I'm contemplating exchanging it for another unit, but only if there's a chance this is indeed a hardware malfunction.
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Mar 10, 2009
The operating system went into hibernation when the battery died and would not come out when plugged in again(blank screen after acer splash screen, but i am able to load bios) when booting to the vista cd, all i get is a black screen. i tried a win xp disc and was able to boot to this. I put the hard drive in my desktop computer and when i tried to boot to it i got the error message that the computer was in hibernation and unable to come out of this mode. I then formatted the partition and was still unable to boot to the vista cd so i installed xp, however... after the splash screen and the windows loading screen, i again get a black screen. i've tried removing the battery and unplugging it for a while but nothing seems to work.
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Feb 7, 2009
Up until recently everything has been ok. I have my 5920G set to screensaver after 5 mins then monitor after 1hr and hibernation after 2hrs. In hibernation the blue standby light around the standby switch would flash orange and the battery light would flash orange too. But for some reason it wont go into hibernation and do this anymore, it just sits there blue with the monitor in standby i.e. black screen,
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Mar 15, 2010
I just bought a brand new Acer Aspire 1410 11.6" laptop equipped with the SU3500 processor and GMA4500MHD GPU, 250GB HDD and 3GB memory.
I'm very pleased with my new notebook and have installed Windows 7 free upgrade (it came with Vista installed, which I didn't even bother to test). Now, I'm having some troubles when I'm opening my laptop when it's on hibernation (no problem on boot).
The problem only happens one time out of four (approximatively). When I open the screen, there are vertical lines in the screen (around a hundred) on the whole surface of the screen. I need to reboot to get my screen back to his normal state. The lines are moving when I'm moving my mouse but there is no way to remove it (even if I go again into hibernation and then open it again). Reboot.
It doesn't happen often but it's a little bit annoying, I don't want to reboot my computer half the time after hibernation (obviously).
Is this a hardware problem? As the bug only occurs less than half the time and the lines are moving with the mouse, I thought it was a software problem. But there is no threads on any forum about this issue, and I've already reinstalled the Intel GS45 chipset/VGA drivers.
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Nov 6, 2014
when i turn on my laptop acer aspire V3 it says (acer explore beyond limits) then it just says hibernating. How do i get it to stop hibernating?
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Feb 23, 2015
I have changed the Windows power settings so that when I close the lid it goes into hibernate mode. However, when I open the lid it does not start the laptop and restore from hibernation. I have to open the lid and press the power-on button and then it restores from hibernation.
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I have a much cheaper Toshiba Laptop that just automatically starts and restores from hibernation when I open the lid. As far as I recall there were no special settings that I changed in order for the Toshiba to work like that, just the setting in the Windows power option that permits hibernation when closing the lid. The Toshiba run Windows 8.0.
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Does this model Acer have this feature? If so, how do I set it up to work?
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Nov 14, 2014
My battery on my acer draws power at times when my laptop is plugged in  it will work ok then the on and off button will start to blink  It will go into  hibernation when plugged in when the battery gets to  low....
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Nov 18, 2009
The Aspire 5739G I purchased from Newegg in July has been randomly crashing on me.
Windows completely freezes without BSOD, I can't move my mouse, the sound skips repeatedly, and the keyboard is unresponsive (num lock won't turn on) which forces me to manually shut down with the power button. The screen flashes a bit before the crash happens.
I first experienced these problems after I installed Windows 7, but I reset to factory defaults w/Vista and the problem still remains. After two fresh installs of Win7 and one of Vista I am stumped. I also ran the Western Digital HDD, memory diagnostic tool, and mem86 and they all didn't find any problems with my hardware.
The crashes have occurred in Excel, playing flash movies, games, but mostly in playing videos. However the crash is completely random. I have tried both media player classic and VLC with different movies and windows has crashed with both. Not to mention that the same video that crashed my computer, I can play again with no problems or it will crash again at a different spot so it's not a corrupt file. Also I've tried both official and unofficial video card drivers and that didn't work. Event Viewer also doesn't tell me crap.
My laptop is still under warranty but I'm afraid Acer won't take it back or do anything if the problem isn't obvious. I once sent this laptop in for a noisy fan (loud buzzing noises) but they sent it back without repair since they couldn't find anything wrong with it. Even though the fan is noisy, speedfan says that temperature is kept cool and I'm also using a laptop cooler.
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Sep 5, 2008
I have an Acer Aspire 5920 Intel Core 2 Duo T5750 Processor (2 GHz, 667MHz, 2MB Cache) 3 GB Memory 160 GB Hard Drive Windows Vista Home Premium.
I bought it 4/5 weeks ago, and it has worked perfectly fine. (as it should)
Now when i turn it on after a minute or so everything will become non-responsive and it will crash,
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Jul 22, 2007
I Just upgraded my 5672 to Windows Vista with a clean installation, installed all drivers from Acer's site. When I am using skype with bluetooth headset (Samsung WEP200) it crashes my computer to a blue screen does a memory dump and reboots. This happens every time after about 10-20 minutes of skype usage. Everything else seems to work fine for hours on end.
Secondly I still have an unknown device in device manager after installing all the drivers from Acers site, anyone know what device that could be?
The hardware ID is "ACPISMCB000"
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Sep 6, 2014
I have a problem with the Dolby utility that came preinstalled on Acer Aspire V7 482PG. When I click it, it takes around 5-20 seconds for the interface to show up (5 when I am not doing anything, more during playing anything with sound (youtube video etc.). Sometimes it does not even open and the icon disappears until I log off the PC and logon again.
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PS.: there is enough HDD space, it is defragmented, there are no viruses or spyware (according to Defender and Malwarebytes), there are not too many programs running in the background.
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Jan 23, 2015
So I just bought (came in yesterday) a brand new aspire v 15 nitro and now it often freezes and crashes/shuts down at boot-up. I turn it on i get the acer boot up screen and then it stops and after a minute or so and shuts down.
I have done some things to it:
-partitioned the hdd (150/800 GB)
-updated windows
-checked for updates through acer care center (only one intel update)
-installed: steam, origin (EA), firefox, openoffice, winrar, viper (plagiarism scanner wich i used on my previous pc) and a couple of games
-uninstalled mcafee
I did not change any strange settings, like disabling apps from start-up except for steam.
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Nov 11, 2008
I have an Acer 5100, AMD Turion 64x2, with Windows Vista (OEM, not an upgrade (downgrade)), and Vista SP1 is installed.
I still kick myself for buying this, but too late to cry over that. Lesson learned: Get the HP, Compaq, Dell, or Lenovo. Nobody's perfect, of course, but not everybody stinks and sucks and has a pathetic support site without live chat the way Acer does.
From day 1, it has had surprise shutdowns when not in use (as in, overnight or during periods of not being used), about once every week or two. Sometimes, it's not a total shutdown, but it just doesn't recover from suspend (The suspend/recover issue appears to be quite a common problem, lots of similar sounding posts out there on various forums: The fan spins, lights are on, jiggling the mouse (laser mouse) lights up the mouse as if the computer's responding, but the screen stays black). There's nothing obvious in Event Viewer.
In other words, it hasn't shut down on me while using it, but after leaving it, coming back the next day, it will about once every week or two either have shut down, or won't come out of suspend.
The final question, is the BIOS update on the Acer website says "Windows XP", and there isn't one for Vista.
It's definitely virus free, spyware free, rootkit free. FYI, also up to date on patches, and Vista SP1.
Sorry for the seemingly multiple-problem post, but I think they might all be related from this intriguing comment in the BIOS update release notes:
"1. SLOVE UMA S4 OVERNIGHT BLACKSCREEN"
I'm pretty sure they mean "Solve", since some other comments for other fixes say "Solve". Not knowing what they mean, but certainly suffering from something that could be called an overnight blackscreen, I'm tempted to try the BIOS update.
QUESTIONS...
1. There's a DOS and Windows subfolder in the zip file for the BIOS update. Safe to run the BIOS update from a command window?
2. the shutdown or failing to come out of sleep?
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Feb 25, 2015
Premiere software. I'm not sure whether the crashes and problems are due to the laptop or the software. I purchased this new Acer laptop because from the reviews and specs I was confident it could handle PE13. I've had nothing but problems using the program though. Not sure if it's the laptop, the program, my own limited knowledge, or a combination.
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There are some issues I'm having:
Crashing
Unable to view/render/publish clips with certain effects
Unable to play clips after adding multiple lines of text
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Feb 3, 2015
Acer Aspire 3830TG-6494 crashes while gaming.
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Crash symptoms:
-happens anywhere from within the first 15 minutes to several hours into a game (no link to graphic quality settings). No loss in performance leading up to the crash.
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-screen glitches and goes black, with a brief buzzing sound. Power remains on and fan is still running, forcing a hard reset.Â
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-Occasionally the sceen will freeze, ~1cm horizontal green lines will appear all over and a loud buzzing sound is emitted from the speakers until a hard reset.Â
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-Rarely I get a BSOD or the computer will shut down and restart itself. Resulting DMP files show no consistent suspected cause.
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-Crash will occasionally be preceded by certain in-game sounds cutting out. But not always.
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-The only link between crashes is that I'm usually thinking a solution worked right before the crash. (Frustrating!)
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-System will occasionally crash while  watching videos or something, but only crashes consistently while gaming.
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I have tried the following:Â
-Running games using only the integrated graphics or nVidia GeForce GT 540M GPU.
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-Underclocking either the GPU(500MHz and 700MHz, from 672MHz and 900MHz), the CPU (seting max 70% power plan), and both simultaneously.Â
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-Temperatures do not exceed 70C under heavy use, and crash does not seem to be linked to any temperature increases.Â
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-Run both Windows 7 memory diagnostic and memtest86 (no problems found)
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-Run intel CPU diagnostics and intel XTU benchmark which did not cause a crash.Â
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-Upgrading all drivers to latest versions, as well as rolling them back to the versions recommended on acer download website. (Completely uninstalling graphics drivers before re-installing different versions) And making sure windows update was not automatically installing driver updates.
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-upgrading BIOS to v1.12, it was stable for a weekend then went back to crashing.
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-The system seems to be more stable in power saver or balance mode, but not  by much. I also suspected the Ac power adapter because it didn't seem to crash on battery for a brief time. But I was wrong and it did end up crashing whether plugged in or not.Â
Aand cleaning it out w/ compressed air, obviously ... I don't game often, and usually play older games on lower quality settings. I'm not overclocking or streaming at the same time.Â
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Jan 13, 2015
My acer aspire 6930 would crash and then have problems starting up sometimes the blue screen would show up and sometimes i would see lines on my screen and it freezes and also sometimes it just fades away. When i try to restart it the computer wont boot but all the lights are on.
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Oct 29, 2009
I own HP HDX X16-1005EA Premium Notebook PC.
The problem is as follows:
Example: when hibernate the laptop. Then switch it back on with mains button and do not touch any key of button.
Within 2 minutes the laptop automaticaly hiberante !
This happens on both ( mains power supply and battery as well )
if I will touch any button or key during this 2 minutes period the lapptop would not hibernate untill it reaches the set time ( see bellow )
troubleshooting : I checked the time when the omputer is set to hibernate in advanced power settings and it is as follows:
hibernate after:
120 minutes on battery
1080 minutes plugged in
sleep after:
10 minutes on battery
25 munutes plugged in
I am curently using HP Recommeded power plan and if I switch to other plans ( Power Saver or High Performance ) it does not make any difference.
I also tried to set the hibernationand sleep to never but again no difference.
I also tried to use the recovery DVD to reinstal the operating system ( just in case this is caused by some virus ? ) but it does not make any difference !
The problem is still there altough the OS was re - installed so it can not be used by additional software, virus or so.
I am running latest BIOS version F31.A and regulary using HP update service to update all drivers etc. setting changes : No nothing was added or changed.
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Aug 20, 2009
I've installed Windows 7 RTM x64 on my SR19 three weeks ago. Everything is working fine except one thing, which I'm trying to fight all the time and nothing helps.
When my laptop reaches it's critical battery level it hibernates. But when I plug it in and turn it back on, Windows says "Resuming from hibernation" and loads until welcome screen, than it immediately says "Shutting down", and shuts down the computer. I have to press power button again and it successfully boots, but all of my work is lost..
As far as I understood, Windows should work normally after resuming from hibernation, even if it was hibernated due to critical power level. So what's the problem?
If I put my laptop into hibernation myself, it resumes absolutely normally and everything is working fine.
I've tried disabling "Automatically enter hibernation when..." in VAIO Control Center, and left "Critical battery level action -> Hibernate" on, this changes nothing. I've tried even uninstalling VAIO Power Management. Doesn't help.
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Oct 9, 2009
Apparently Mac OS X has three hibernation modes (as outlined below from an official Apple document): a. Always save the RAM content to HD and hibernate (this is the default), b. Dont save RAM content to HD (I think this is the "regular sleep" and risks losing data if power is interrupted), and c. Save RAM content to HD and hibernate when the battery power is at a critical level.
I am planning to change the default scenario (point (a) above) to the (c) to avoid writing RAM content to HD every time the lid is closed. Has anyone changed the hibernation modes before? If so, has there been any problems with battery life, data loss, etc etc?
Quote:
SAFE SLEEP ARGUMENTS
hibernatemode takes a bitfield argument defining SafeSleep behavior. Passing disables SafeSleep alto-gether, altogether,
gether, forcing the computer into a regular sleep.........
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Dec 29, 2011
I've just purchased an XPS 15Z (highest category with the 256 SSD) and face a few  issues
1- the computer often does not come out of hibernation, the system cannot be restored after it goes in hibernation mode.
on several occasion I have put my laptop in hibernation mode and when I turn it back on it prompts me with a black screen and an error message giving me 2 options (1 - either try to restore files or 2- exit safe mode and cancel restore) if I chose the first option of trying to restore the files it gives me another error message which says:
"windows boot manager, your computer can't come out of hibernation - status 0xc0000411
info: a fatal error occurred processing the restoration data
file: hiberfil.sys
Any info that was not saved before the computer went into hibernation will be lost"
Therefore when I turn my computer back on, all windows and programs I had previously opened are closed and not saved
I have had to deal with this issue for over 10 times since I've had my computer (less than 5 days)...
2- Â overall memory problem, with approx 50 Gb missing (might be linked to my first issue)...
I haven't installed anything on my laptop except for some photos that I transferred from my old computer (accounting for 40 Gb of memory) however I have 99 Gb of used space on my SSD.... this is weird since every time I switched on my laptop there's less and less space available even though I haven't installed anything new...
I've had the computer for less than a week but both these issues keep happening...Â
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Sep 9, 2009
I can’t enable hibernation on my laptop. I’ve reinstalled system recently and installed all (at least I hope) drivers.
If I try to enable it in dell quickset feature (tick off the option), after pressing those next, next buttons and returning back to quickset, it’s not enabled again.
If I try it in windows power options, I keep getting message “the file cannot be access because it’s being used by another process”
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Dec 28, 2009
The keyboard will illuminate, but I have to turn off the computer, and turn it on again, very frustrating, running windows 7 ultimate 64 bit. Any ideas??
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Feb 16, 2013
I have an Inspiron M5010 that is about 3 1/2 years old, running Windows 7 Home Premium.. a couple days ago it started acting strange when booting up coming out of hibernation, saying windows hadn't shut down properly and asking if I wanted to start Windows in safe mode.. once I got an error that said my computer was having a problem coming out of hibernation..now today it won't come out of hibernation at all..
When I push the power button, it tried to boot up but the screen stays black and eventually it just beeps at me several times until I push the power button again to shut it off.. what do I do???? I've tried turning it on and off several times and nothing has changed.. I don't even know where my Windows CD is that came with it at this point since it's been so long ago..
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Jan 20, 2009
Whenever I switch my Dell Studio back on after putting it on sleep or even Hibernation, the computer switches on but the screen remains switched off. Its like something happened and the computer doesn't switch on again.
I have to hold the power botton for 6 seconds in order to shut off my notebook completely in order to restart it again.
Can anyone help me with this? My friend told me that it might be vista however, my other friend who also owns a studio 1535 like me, never experienced this problem .....
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Aug 8, 2009
I have a HP Pavilion zv5000 laptop that all of the sudden goes into hibernation on me. When it restarts it has error message indicating that the computer should be plugged in -but it is always plugged in. I don't use it on the battery except on rare occassion.
The blue charge light is on at times, not at other times, sometimes blinking. I don't see any pattern in the problem.
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Oct 21, 2009
My Dell Inspiron 1526 won't restore after hibernation.
After a recent Vista update the laptop was placed in hibernation mode before the normal 'restart to complete update' process. After a minute or so i press a button expecting to see a logon screen, instead the monitor was off, blank screen with no power.
I presss every button but nothing happened. After a restart the monitor remains off but i can still hear 1526 checking the cd drive. I restarted several times trying the Fn+F8 option with an external monitor and pressing the up button while holding Fn but still the same.
1526 appear to be in a wierd state because i placed a XP boot cd and restart then hit Enter several times. If the backlight or inverter was the only problem then 1526 would boot from the cd as normal though i wouldn't be able to see. It doesn't, it simply power up, checks the cd drive then does nothing.
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Nov 15, 2009
i installed W7 64-bit on my Z590 last month, and everything has gotten to perfect working order. The only snag I've run into is that waking the computer from hibernation takes an annoying long amount of time. On the scale of minutes, whereas a fresh boot-up from shut-down will take less than a minute, and wake-from-hibernation on my XP install before did the same. Does this happen to anyone else or is it just me?
Ignoring the whole debate on why-do-you-hibernate (I run several programs, especially photoshop and MATLAB, that I do not wish to close and lose temporary history data), is there any kind of remedy for this? It's annoyed me to the point that I just put the computer on sleep instead when necessary, which drains the battery. I've been hibernating my laptops for 7 years and I really hope not to have to change my habits. I know another friend with the same setup has this issue as well.
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Apr 7, 2013
When trying to put e6400 on XP SP3 to standby, the screen goes black but I am not certain the laptop is asleep. USB device lights are still lit. When trying to wake the laptop, it will not wake up and if the screen simply went dark, it will not come on. I always have to push the power button and force a reboot.
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