Acer :: Restoring Pqservice On A Clean HDD
Sep 21, 2008
I have a clean HDD(without pqservice) and pqservice backup in acronis on usb HDD. i try to restore pqservice with acronis boot disc, everyting goes fine, then i restore mdr with the same acronis image of pqservice. everyting work fine, with acronis disc director i can see, that i have hidden pqservice as primary, next comes NTFS partition as primary, active. but alt+f10 does not want to work... d2d in bios is enabled. how can i restore everything in order to use normal factory defaults using alt+f10?
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Jan 19, 2008
I have an Acer Travelmate 6460 with Windows XP on it. I want to format my harddisk and put a Vista Business on it (no OEM).
With that format I mean complete one, including the PQService partition from Acer.
Basically I want to have an 'Acer clean' laptop in the end (I only want the drivers for the hardware, and the downloads to make the soft keys working).
Now first of all i can not delete the PQService partition (not in Windows, not in the Vista installation program after booting from dvd). That made me curious and searched the internet.
Now I've read that it is possible that after deleting the PQservice partition, you loose the MBR and can not boot anymore. I don't want to take that risk because I do not want to loose many time during working hours.
I'm a software developer, knows a fair bit of hardware but I really like some advice of some 'manual' of what to do to accomplish what I want. (If that is possible).
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Oct 29, 2008
Having already done a clean install of Vista Ultimate, and thoroughly configuring my system away from the Acer factory default, and having burned both Acer and my own recovery disks (the latter using Complete PC Backup right after the clean install), do I really need the PQSERVICE partition anymore?
If not, I'll make sure to delete it next time I clean install - when I get my new T8300 in a few weeks.
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Jul 14, 2009
My problems lies with the PQSERVICE partition. It is still there and I can see it with Ubuntu. When I attempt start up, I get the message c:ootcd and an error status message. I also have recovery cds that I have tried to to use but I am not able to boot up from them or get any sort of indication that they work , only a blinking cursor then back to the c:ootcd error. My question is if I just completely delete and reformat my entire hard drive, pay that "lovely" $20 fee for new recovery cds from Acer as I'm out of warranty, would it work?
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Oct 31, 2008
Im interested in an alternate use of PQSERVICE and the ALT-F11 D2D Trigger. I would like to put something else other than recovery software on the PQSERVICE partition, specifically a secondary OS. One that can be launched secretly by holding the D2D key combo on startup.
As far as i know, the only limitations are that PQSERVICE has to be named that, be the first partition on disk, be smaller than 5 gigs, be of partition type, be FAT32, and has to have Acer's special mbr.
So, knowing those facts, how can i get something else other than the winPE recovery software to boot when holding down alt-f11? What file does the BIOS D2D functionality look for, is it just NTLDR?
If this is the case, i should just be able to install windows on that partition, restore acer's mbr, reset the partition type to 12, and have it work as long as i keep the other parameters the same. Hypothetically, windows would boot
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Aug 13, 2009
Does deleting the recovery partition and the original OS void your warranty? Only software support?
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Sep 17, 2008
I recently bought an Acer 5610z from a family member that didn't need it anymore and it didn't come with any documentation or software save for the Vista OEM DVD. I proceeded to immediately wipe the HD and make a new install with Vista on a 20 GB partition and my remaining space reserved for programs and the like.
About 2 days later I realized I was missing space on my HD and realized there was a hidden partition for recovery called PQSERVICE. This is my first notebook and I had no idea how hard it is to find drivers and was having a hard time finding all the drivers and programs I needed (even from the manufacturer most of the drivers/utilities are for win XP).
I didn't make the recovery DVD's so I thought it might be possible to find the utilities or drivers on the hidden partition. I've unhidden it but I'm at a loss as to where to find them or if any drivers or utilities are even on it.
At this point do I even need the partition or can I delete it? I'd love to find someone with a copy of the DVD's at factory default settings but...
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Nov 7, 2008
I've recently offered to help out a friend who's Acer aspire has stopped working.
It won't book into windows, but she is keen to keep her old files.
I installed a 2nd version of windows onto the machine to basically back up the whole disk using acronis true image. I've now got that image storage remotley on my own machine.
I think she bought the computer 2nd hand and never got a burned copy of the recovery disks and for some reason the Alt-F10 thing doesn't work to get into the recovery stuff (I've checked in the Bios for D2D)
I've managed to make the PQService partition visible and was wondering what was the best way to restore the machine to factory defaults. I created a CD from the STCDBOOT.ISO file, which allows me to book into the recovery manager, but all it does is prompts for the first disk/system disk.
I'm guessing that all the data required is held in the PQService partition, but I'm not sure how to create the backup DVD's that should have been done when the machine was first used.
I would image that the data is held in the 92EPIXIE.nnn files in the D2D/images directory of the PQService.
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Oct 20, 2008
started with USB thumb drives not showing in MY Computer but visible every where else, getting a drive letter etc. After abunch of investigation I finally seemed to isolate the problem to some Apple Itunes related software. I used MSCONFIG to shut off the apple updater and some other Apple Ipod related startup software. THe USB problem went away.
I decided to then do a little cleanup and get rid of some software installs, I remove Apple Mobile Device support and Apple updater as well as US service. This seemed to go well but I got a software may not work right with out a reboot so I did. On reboot I again got a software needs a reboot I did it again. Now the wierdness starts, my USB problem is gone but I now have a visible F: drive called PQSERVICE, checking with disk managment in system tools I see all my partitions but in Disk MAnagement none of them show a drive letter but all are visible in My Computer and in programs with their correct drive letters. THe machine boots fine and all files are there. I used PTEDIT and see the PQSERVICE partion has a type of 12 which from what I can find should be hidden. My Alt F10 seems to take me to the partition even though it is visble, I did not choose to restore as I really want to figure this out before I re-format this laptop. My concern is why can't I hide PQSERVICE and why are there no drive letters showing in Disk Management? I know most people want to make PQSERVICE visible but I want it to go back to the way it was. Also the PQSERVICE shows a EISA Configuration Healthy in disk Management and therefore I can't do anything to it.
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Jun 15, 2008
This guide is made based on an Acer Aspire 5315, but will probably work on other machines with a hidden eisa rescue partition.
This is for everyone who has got problems unhiding and accessing the hidden rescue partition, and have tried all the methods with d2d disabling and changing partition type, perhaps with partedit32 or ptedit32, only to find out that nothing has happened after rebooting.
Download and install "Diskpart" from Microsoft, a small but powerful textbased utility, the link below is a direct download:
[url]
Here's the step by step to succeed...
Press "win + r" to bring up the run window
Type: "cmd", to bring up the command window
Type: "diskpart", a new command window pops up with a "Diskpart >" prompt
Type: "rescan", a configuration check runs
Type: "list disk", a list of the availible disks appears
Type: "select disk 0", if your hidden partition resides on that disk of course
Type: "list partition", to find out with partition is your hidden one (probably about 10 gb and without name).......................
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Jul 29, 2009
my Acer Extensa 4420. A few days ago while on my laptop the BSOD suddenly popped up and my laptop shut down. A restarted it and while it did log in, I got notices saying a lot of stuff was corrupt. I ran chkdsk to see if i could diagnose the issue, and it stated the system volume was corrupt. As time went by using windows became erratic. I decided to try to restore my acer back to factory settings using the eRecovery program. This program would stop working every time right before the process began. Eventually windows stopped booting up at all. leaving my at a boot screen the endlessly looped. I installed Ubuntu shortly after, and managed to get my PQSERVICE partition recognized by the GRUB bootloader and Ubuntu itself (as a mounted drive). The problem is that whenever I do boot to the PQSERVICE partition and look through the options in the recovery center, there is no restore to factory default settings.
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Nov 30, 2007
managed to overwrite the PQService on my Acer Aspire E380. Acer very promptly sent me recovery DVDs for my model, one System DVD and one Recovery DVD. Some of what I've read here confuses me a bit, however, and makes me afraid to use these discs if I should ever need to.
To sum up my question as succinctly as I can: if PQService has been deleted/overwritten, will system/recovery DVDs issued by Acer itself (sent from the company) still function, or will they do me no good? I'm asking you guys because, frankly, my experiences with Acer's support have been less than stellar.
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Mar 30, 2009
I want to sell my laptop but i think it would probably be best to restore it to an as new condition first!
My first problem is when i got the laptop as new, it displayed 2 hard drives (or partitions i think) at around 100GB+ each. Now i still have the main drive (ACER C: showing 111GB) but i've lost the other. This started when my friend decided to install Linux on the laptop using GRUB, i got rid of it but it hasn't come back!
The other problem i have is, i tried to use the Acer eRecovery Management utility to "Restore system to factory default" but when i enter the password and click Ok, it simply restarts the laptop and that's it!
I'm not sure if the laptop came with any CD's as i've opened the original box and it doesn't contain any!
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Mar 3, 2009
to put laptop back to factory settings, so I done the Alt/F10 on the Acer logo page to take me to the page to start this. On the Acer eRecovery Management Page I use the restore system to factory default, when I do this I get a message saying D2D32 - Type mismatch and then hangs there forever until you turn it off. I was reading on here about that error code and done what it said to do to make sure that it was enabled and it is.
I have rang Acer and they said theres nothing they can do as it out of warranty, by 24 days
He didnt make any recovery discs and hes pissed at me because this has happened! am not happy myself, as I rebooted 3 other acers with no problems.
Would he need to purchase disks or can they be got free?
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Nov 8, 2008
I decided to restore my aspire 5930g laptop to factory defaults, and started out with creating the restoration discs. At this point, i wasn't really aware that one could restore from the harddrive.
So i booted up the discs and started the restoration process. But now, the dialog tells me to insert the third disc, while i only have two. What should i do? I could try to kill the restoration process and start over from the harddrive, but im afraid to harm the system.
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Mar 2, 2009
I've been trying to restore my system back to factory defaults for a while now. I've tried pressing ALT + F10 at startup, but it just beeps loudly and brings me to a command screen, saying:
[ /NOEXECUTE=OPTIN]
I've tried several 'fixes' but have had no luck, I would really appreciate somebody helping me, as it would save me in technician costs.
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Oct 24, 2014
I need restoring my Extensa 5620-6419 to factory default setting. F12 doesn't seem to do it.
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Sep 28, 2014
I am trying to restore a corrupted M5 to factory defaults. Since the HDD was corrupted, the Acer eRecovery would not work. I purchased the Recovery Media CD set, changed BIOS to boot from CD, disabled secure Boot.
The System Disc comes up, i selected Restore Operating System to factory default. I get prompts to insert Recovery Disc 1, and after a few seconds get a message that the is no sufficient disk space to copy temporary files.
The HDD is 500GB, C: drive is 450GB and 415GB free.
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Jan 14, 2015
I have an acer M3 581T which I bought about a year ago. Now, windows crashed and said there was a file missing. I am no longer able to boot up the system, I've tried the erecovery (alt f10) but it just proceeds and says it's not able to boot. I have no recovery cd/usb at hand. It is of my understanding that this ultrabook has two harddrives. One SSD on which the operating system is installed and one HDD with the other files on.What do I do to make it work again? I do not care if all my files are lost.
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Apr 13, 2009
I have my recovery cd for my desktop dell. Could i use my desktop recovery cd and use it on a dell laptop. And also is it possible to keep files such as microsoft office when recovering.
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May 15, 2009
i bought a new hdx16 a week ago because my other laptop (sony) passed on.. but i need the data on the hard drive from the sony.. the way the sony died is i spilled OJ on it and it fried it.. but i removed the had drive at it looked untouched.. so i tried just swaping my hdx16 hard drive and putting the sony in.. but when i boot up i get BSOD.. my sony hdd had vista 32 bit installed.. and the hdx16s hdd has vista 64 bit.. i dont know what to do.. maybe something with the bios?
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Jun 8, 2009
I don't use it very much; it's more a backup machine and the occasional Skype to grandkids. Been having a problem with being unable to use windows update; keeps getting an 8007005 error.
Googling reveals a lot of folks with the same problem, some different fixes, and mixed success stories. I've tried several of the fixes with no luck and probably made things worse than they were before (now Defender won't update).....
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Mar 16, 2009
I made a DVD as a backup of the recovery partition on an Inspiron 9300. When I run recover.exe, I can see the *.gho file and I can select it. But for some reason, it says it's 76GB in size.
I can't select individual partitions so I can't copy it to the second partition. I know it's not absolutely necessary to have it but the old hard drive was crashing.
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Jan 30, 2009
I did a clean install of Vista on my Studio XPS 16. This, of course, blew away the applications that came on the machine, such as PowerDVD. Is there a way to get them back somehow or am I stuck without them?
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Dec 21, 2008
How does 1 accomplish a thorough cleaning of said laptop? Currently I just vacuum all holes in the laptop and wipe the entire exterior with screen cleaner.
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Mar 24, 2009
I've already posted another thread about the issues I'm having with my Acer 5535 however I have a another question that I was meaning to ask about it. If I wanted to restore the laptop to it's factory settings, the laptop I had previously came with a Recovery DVD, this one did not.
How do I perform a clean install? I know there is some sort for recovery partition on the HD, but how do I start the process?
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Apr 25, 2009
This is a brand new, just out of the box, laptop. Is it possible to do a clean install from the hidden partition?
But most important. I want to make a backup of the Out-of-the box state. Then I want to make another type of backup so that I can selectively uninstall items and selectively bring them back from the backup if I need them. How would I do that?
I want to get rid of:
1) All games
2) McAfee
3) MS Office Trial
4) MS Works
5) Welcome center - unless this si somehow needed.
6) Movie Maker
7) Windows Photo Gallery
8) Extras and Upgrades
9) Windows DVD maker
10) Windows Movie Maker
11) Live Messenger Download.
12) Windows Meeting Space
13) Windows Sidebar
14) Table PC
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Jun 25, 2009
I am thinking about restoring our 6920G. We have been having some issues with it. I would reinstall Vista Home Premiue x64. What drivers would I need and what apps should I install?
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Mar 4, 2010
I have bought today an Acer 1810TZ. I dont like the bloated Windows and would like to do a reinstall.
1) I am not sure what to do with the 12 GB Recovery Partition (Shall I save it on a 4 GB USB Stick and store it on DVD and then kill the partition?)
2) What shall I do with the other hidden Reserved Partition, that contains a Boot manager
in many different languages. Do I really need that?
What happens if everything is deleted and i press ALT + F10 for the recovery option? Would it then crash not being able to find those partitions?
3) What happens if I wanted to make this like the factory settings? Would I be able to recreate these partitions and copy the software back? Would it work like this?
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Mar 28, 2010
i have installed windows xp on my macbook intel core2Duo 1.83 GHZ, 80GB, 1GB DDRII, 12"" using bootcamp assistant, i restored it using bootcamp, it took about 8 hours but thr process still didnt go successful,and i turned off my mac book, now windows partition has been removed but it shows used space 35 GB and available 5 GB, where did my remaining space go? and for your info i havnt mac installation disk as iam using my friends macbook.
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