Acer :: Aspire 3000- With PQSERVICE
Oct 20, 2008
started with USB thumb drives not showing in MY Computer but visible every where else, getting a drive letter etc. After abunch of investigation I finally seemed to isolate the problem to some Apple Itunes related software. I used MSCONFIG to shut off the apple updater and some other Apple Ipod related startup software. THe USB problem went away.
I decided to then do a little cleanup and get rid of some software installs, I remove Apple Mobile Device support and Apple updater as well as US service. This seemed to go well but I got a software may not work right with out a reboot so I did. On reboot I again got a software needs a reboot I did it again. Now the wierdness starts, my USB problem is gone but I now have a visible F: drive called PQSERVICE, checking with disk managment in system tools I see all my partitions but in Disk MAnagement none of them show a drive letter but all are visible in My Computer and in programs with their correct drive letters. THe machine boots fine and all files are there. I used PTEDIT and see the PQSERVICE partion has a type of 12 which from what I can find should be hidden. My Alt F10 seems to take me to the partition even though it is visble, I did not choose to restore as I really want to figure this out before I re-format this laptop. My concern is why can't I hide PQSERVICE and why are there no drive letters showing in Disk Management? I know most people want to make PQSERVICE visible but I want it to go back to the way it was. Also the PQSERVICE shows a EISA Configuration Healthy in disk Management and therefore I can't do anything to it.
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Sep 8, 2007
the laptop will boot up then freeze/lock up when all my desktop icons and windows bar at the bottom load up. The mouse won't move, the keyboard won't work. I've been told it may be either the RAM or hard drive, maybe even the battery. I haven't brought it to a professional yet because I'm dreading paying a ton of money for a cheap laptop.
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Dec 3, 2008
the hole on the laptop where you plug in the charger seems to be broken. the charger itself still has a green light, so i don't think that is the problem. i would have to sit there and hold the charger in a certain place the entire time i was on it. and it seemed to be harder and harder to get it to charge until eventually it stopped all together. what i want to do is download all of my pictures on there to a disc. i don't have a problem sending it to acer and getting it fixed, but i don't want the hard drive wiped clean yet. all i really need is a charged battery to borrow for like 20 minutes until i am finished downloading my pictures. i live in erie,pa. unless there is another way to charge the battery i have? or some other solution.
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Jul 22, 2007
I have an Ace Aspire 3000. If the acpi battery control is on, the keyboard will not work. I had to disable the battery control.
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Jul 16, 2008
I have an Acer Aspire 3000. I shut it down last night and started it up today. It gets to the login screen where I have to push ctrl + alt + del to log in. At this point it freezes. The touchpad and keys are nonresponsive. I can however get to the boot menu before this point.
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Jan 7, 2010
regarding the OS intermittently crashing on startup and keyboard/ touchpad not working - Basically, when the machine boots up, XP will load but then freezes when I try to open applications (I.E. for example) and I have to reboot. Now, the keypad has stopped working (although it works in safe mode).
So, I formatted the HD, used the recovery disks to reload winXP and everything appeared to work - except when I tried to install SP2. All other updates install OK but when SP2 installs and my laptop reboots, it gets caught in a rebooting loop and won't load. I read somewhere that this can happen if the Bios is out of date. My problem is that I'm nervous about using the updated bios I downloaded from Acer's site as I've heard it can go wrong and kill my motherboard plus the fact I don't know how to use the programme I downloaded from Acer (Winphlash).
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Jan 4, 2009
I'm an HP user myself, but my girlfriend has an older ACER Aspire 3000 series (about 2.5 years old). I recently reformatted it, and did a clean install using the recovery discs...
Everything seemed to go fine, until I noticed in the disc manager that the Hard Disc has 3 partitions... one is like 3GB, and the other 2 are about 27GB each... One is the Main C: Drive, and the other is called "Acer Data". This is driving me nuts! She only has 27GB of usable storage on her computer, and I can't figure out how to consolidate the 2 Partitions to make 1 large one. Can anyone please help? It's a 60GB harddrive, and I'd hate to see that go to waste for "Acer data" (whatever that is).
Also, the disc was formatted in FAT32... Is there any reason Acer chooses that file system over NTFS? I'd prefer to format the drive with NTFS... I'm just concerned that if I reformat the drive I'll lose all the drivers and stuff. The computer currently doesn't have any programs installed or any data that needs backing up, so I'm not concerned about that stuff.
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May 26, 2008
when i turn on my Acer Aspire 3000 i put in my password then it makes me choose a windows xp as i have a dual boot but even if i choose either one it give me the message: "windows could not start because the following file is missing or corrupt <Windows root>system32hall.dll
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Mar 5, 2009
After reinstalling Windows on my mother's 3000 WLMi, everything works as expected, except there is no sound. I have tried installing drivers off the Acer website, and checking all the sound controls, but to no avail.
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Apr 1, 2008
a problem i've been having, for some reason, the touch pad and keypad on my laptop won't work...i've been stuck using a wireless USB mouse and keyboard set for about 4 days
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Mar 2, 2008
i have a acer aspire 3000 i got from some relatives but when i turn it on it turns on i can here the fan kick on an the dvd drive go click click and stuff but then fan stops and it goes dead silent and the screen never shows anything from the beggining by any chance do those little switches that shut off the screen when u close it ... .do they ever brake ...? ive tried hooking it up to another monitor but it doesnt show a screen of anything but it must send some type of a signal cause its just a plain blank screen and once i unplug it it sais no signal no signal all over
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Feb 22, 2015
I got a new used laptop but there is no sound at all, the earphone jacks don't work nor the speakers. The mouse pad does not work well either, and, I cannot use my Logitech mouse via. usb port? I am getting ready to re-install because I though this might solve the problem. I tried installing some drivers for AC97 Sound Controller but that did not work either. The drivers would not install, then I uninstalled AC97 in Add-Remove Programs by accident, I was trying to Update it. Then I installed another AC97 from download.net. After this I tried again to Remove and re-install a newer driver but it would not uninstall or install.
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Oct 29, 2008
Having already done a clean install of Vista Ultimate, and thoroughly configuring my system away from the Acer factory default, and having burned both Acer and my own recovery disks (the latter using Complete PC Backup right after the clean install), do I really need the PQSERVICE partition anymore?
If not, I'll make sure to delete it next time I clean install - when I get my new T8300 in a few weeks.
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Jul 14, 2009
My problems lies with the PQSERVICE partition. It is still there and I can see it with Ubuntu. When I attempt start up, I get the message c:ootcd and an error status message. I also have recovery cds that I have tried to to use but I am not able to boot up from them or get any sort of indication that they work , only a blinking cursor then back to the c:ootcd error. My question is if I just completely delete and reformat my entire hard drive, pay that "lovely" $20 fee for new recovery cds from Acer as I'm out of warranty, would it work?
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Oct 31, 2008
Im interested in an alternate use of PQSERVICE and the ALT-F11 D2D Trigger. I would like to put something else other than recovery software on the PQSERVICE partition, specifically a secondary OS. One that can be launched secretly by holding the D2D key combo on startup.
As far as i know, the only limitations are that PQSERVICE has to be named that, be the first partition on disk, be smaller than 5 gigs, be of partition type, be FAT32, and has to have Acer's special mbr.
So, knowing those facts, how can i get something else other than the winPE recovery software to boot when holding down alt-f11? What file does the BIOS D2D functionality look for, is it just NTLDR?
If this is the case, i should just be able to install windows on that partition, restore acer's mbr, reset the partition type to 12, and have it work as long as i keep the other parameters the same. Hypothetically, windows would boot
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Aug 13, 2009
Does deleting the recovery partition and the original OS void your warranty? Only software support?
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Sep 17, 2008
I recently bought an Acer 5610z from a family member that didn't need it anymore and it didn't come with any documentation or software save for the Vista OEM DVD. I proceeded to immediately wipe the HD and make a new install with Vista on a 20 GB partition and my remaining space reserved for programs and the like.
About 2 days later I realized I was missing space on my HD and realized there was a hidden partition for recovery called PQSERVICE. This is my first notebook and I had no idea how hard it is to find drivers and was having a hard time finding all the drivers and programs I needed (even from the manufacturer most of the drivers/utilities are for win XP).
I didn't make the recovery DVD's so I thought it might be possible to find the utilities or drivers on the hidden partition. I've unhidden it but I'm at a loss as to where to find them or if any drivers or utilities are even on it.
At this point do I even need the partition or can I delete it? I'd love to find someone with a copy of the DVD's at factory default settings but...
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Sep 21, 2008
I have a clean HDD(without pqservice) and pqservice backup in acronis on usb HDD. i try to restore pqservice with acronis boot disc, everyting goes fine, then i restore mdr with the same acronis image of pqservice. everyting work fine, with acronis disc director i can see, that i have hidden pqservice as primary, next comes NTFS partition as primary, active. but alt+f10 does not want to work... d2d in bios is enabled. how can i restore everything in order to use normal factory defaults using alt+f10?
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Nov 7, 2008
I've recently offered to help out a friend who's Acer aspire has stopped working.
It won't book into windows, but she is keen to keep her old files.
I installed a 2nd version of windows onto the machine to basically back up the whole disk using acronis true image. I've now got that image storage remotley on my own machine.
I think she bought the computer 2nd hand and never got a burned copy of the recovery disks and for some reason the Alt-F10 thing doesn't work to get into the recovery stuff (I've checked in the Bios for D2D)
I've managed to make the PQService partition visible and was wondering what was the best way to restore the machine to factory defaults. I created a CD from the STCDBOOT.ISO file, which allows me to book into the recovery manager, but all it does is prompts for the first disk/system disk.
I'm guessing that all the data required is held in the PQService partition, but I'm not sure how to create the backup DVD's that should have been done when the machine was first used.
I would image that the data is held in the 92EPIXIE.nnn files in the D2D/images directory of the PQService.
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Jan 19, 2008
I have an Acer Travelmate 6460 with Windows XP on it. I want to format my harddisk and put a Vista Business on it (no OEM).
With that format I mean complete one, including the PQService partition from Acer.
Basically I want to have an 'Acer clean' laptop in the end (I only want the drivers for the hardware, and the downloads to make the soft keys working).
Now first of all i can not delete the PQService partition (not in Windows, not in the Vista installation program after booting from dvd). That made me curious and searched the internet.
Now I've read that it is possible that after deleting the PQservice partition, you loose the MBR and can not boot anymore. I don't want to take that risk because I do not want to loose many time during working hours.
I'm a software developer, knows a fair bit of hardware but I really like some advice of some 'manual' of what to do to accomplish what I want. (If that is possible).
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Jun 15, 2008
This guide is made based on an Acer Aspire 5315, but will probably work on other machines with a hidden eisa rescue partition.
This is for everyone who has got problems unhiding and accessing the hidden rescue partition, and have tried all the methods with d2d disabling and changing partition type, perhaps with partedit32 or ptedit32, only to find out that nothing has happened after rebooting.
Download and install "Diskpart" from Microsoft, a small but powerful textbased utility, the link below is a direct download:
[url]
Here's the step by step to succeed...
Press "win + r" to bring up the run window
Type: "cmd", to bring up the command window
Type: "diskpart", a new command window pops up with a "Diskpart >" prompt
Type: "rescan", a configuration check runs
Type: "list disk", a list of the availible disks appears
Type: "select disk 0", if your hidden partition resides on that disk of course
Type: "list partition", to find out with partition is your hidden one (probably about 10 gb and without name).......................
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Jul 29, 2009
my Acer Extensa 4420. A few days ago while on my laptop the BSOD suddenly popped up and my laptop shut down. A restarted it and while it did log in, I got notices saying a lot of stuff was corrupt. I ran chkdsk to see if i could diagnose the issue, and it stated the system volume was corrupt. As time went by using windows became erratic. I decided to try to restore my acer back to factory settings using the eRecovery program. This program would stop working every time right before the process began. Eventually windows stopped booting up at all. leaving my at a boot screen the endlessly looped. I installed Ubuntu shortly after, and managed to get my PQSERVICE partition recognized by the GRUB bootloader and Ubuntu itself (as a mounted drive). The problem is that whenever I do boot to the PQSERVICE partition and look through the options in the recovery center, there is no restore to factory default settings.
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Nov 30, 2007
managed to overwrite the PQService on my Acer Aspire E380. Acer very promptly sent me recovery DVDs for my model, one System DVD and one Recovery DVD. Some of what I've read here confuses me a bit, however, and makes me afraid to use these discs if I should ever need to.
To sum up my question as succinctly as I can: if PQService has been deleted/overwritten, will system/recovery DVDs issued by Acer itself (sent from the company) still function, or will they do me no good? I'm asking you guys because, frankly, my experiences with Acer's support have been less than stellar.
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Jan 20, 2010
I'm attempting to use a dv7-3000 running win764 with a TC Electronic Studio Konnekt 48 firewire audio interface, but I'm not having much luck. Basically, I see the interface lose sync and regain sync every few seconds. Sometimes, it loses sync for up to a minute, but then regains it. With the loss of sync, I also see have the cursor freeze momentarily.
Now, I know this seems device specific, but I can assure you I have done some testing to rule that out.
The device fails with the same or similar issue when:
*I use the onboard 1394a port with the jmicron driver, win7 stock driver, or win7 stock driver in legacy mode.
*I do the above in win7 32 bit or 64 bit, with any combo of device drivers from the device manufacturer at any buffer setting
*I use the intel chipset drivers, both current and previous.
*I use stock chipset drivers.
*I use the most recent and previous intel matrix drivers
*I use the most recent and previous BIOS.................
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Feb 21, 2009
well i have a very old dell demension 3000, i saw restoring the os with a hidden partition/program created by dell can restore to factory settings. but the thing is if it fails i dont want to go by windows xp/windows vista os operating disk/activation key
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Mar 2, 2014
HP Mini 110-3000 . Ineed to know what to install for the driver ethernet controller
ethernet controller
hardware ID
PCIVEN_10EC&DEV_8136&SUBSYS_148A103C&REV_04PCIVEN_10EC&DEV_8136&SUBSYS_148A103CPCIVEN_10EC
&DEV_8136&CC_020000PCIVEN_10EC&DEV_8136&CC_0200
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Jan 28, 2015
I have a month old Dell Inspiron 11 3000 that the screen goes black after I login to windows 8. You can see the white mouse icon and move it. It attached to a monitor- that mirrors the black screen. What do I do?
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Dec 6, 2013
I just bought a pair of Inspiron 11 3000's and am almost finished "down" grading the o/s from Windows 8 to 7 Pro. I have all of the drivers loaded and working except for a Universal Serial Bus (USB) Controller (listed under Other devices). find the Windows 7 driver for this? The Unknown Devices program shows it as Dell and Intel Corporation.
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Nov 13, 2009
i'm using lenovo notebook 3000 G430 and i've install windows 7. it seems my notebook cannot enable the wireless lan. i've turn the switch on but cannot press the function key (FN+F5). i've install all the vista driver in the CD but to no avail.
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Oct 16, 2012
I have a 3000 N100 laptop that would not boot up, I reloaded XPsp3 and now I have no sound, I downloaded The audio Driver from the Lenovo website but i still have no sound.
I saw a few people say there is a UAA HD driver for XPsp2 but does not work for sp3
How do I get sound driver to work for sp3
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