Acer :: Clean Os Install Without PQService/backup/
Jan 19, 2008
I have an Acer Travelmate 6460 with Windows XP on it. I want to format my harddisk and put a Vista Business on it (no OEM).
With that format I mean complete one, including the PQService partition from Acer.
Basically I want to have an 'Acer clean' laptop in the end (I only want the drivers for the hardware, and the downloads to make the soft keys working).
Now first of all i can not delete the PQService partition (not in Windows, not in the Vista installation program after booting from dvd). That made me curious and searched the internet.
Now I've read that it is possible that after deleting the PQservice partition, you loose the MBR and can not boot anymore. I don't want to take that risk because I do not want to loose many time during working hours.
I'm a software developer, knows a fair bit of hardware but I really like some advice of some 'manual' of what to do to accomplish what I want. (If that is possible).
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Sep 21, 2008
I have a clean HDD(without pqservice) and pqservice backup in acronis on usb HDD. i try to restore pqservice with acronis boot disc, everyting goes fine, then i restore mdr with the same acronis image of pqservice. everyting work fine, with acronis disc director i can see, that i have hidden pqservice as primary, next comes NTFS partition as primary, active. but alt+f10 does not want to work... d2d in bios is enabled. how can i restore everything in order to use normal factory defaults using alt+f10?
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Aug 9, 2009
Doing a clean install of Vista and keep getting prompted to locate and install driver for "Coprocessor". Have looked in device manager (yellow mark) but I just don't know what it is. Windows says it can't locate software for it.
Don't know what I am looking for on Acers site under drivers, installed all other stuff OK, Realtek, NVidia etc. Could it be a modem driver. Properties in device manager give no clues, it's listed as "other devices" along with the webcam which I have to sort drivers out for too.
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Mar 24, 2009
I've already posted another thread about the issues I'm having with my Acer 5535 however I have a another question that I was meaning to ask about it. If I wanted to restore the laptop to it's factory settings, the laptop I had previously came with a Recovery DVD, this one did not.
How do I perform a clean install? I know there is some sort for recovery partition on the HD, but how do I start the process?
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Apr 25, 2009
This is a brand new, just out of the box, laptop. Is it possible to do a clean install from the hidden partition?
But most important. I want to make a backup of the Out-of-the box state. Then I want to make another type of backup so that I can selectively uninstall items and selectively bring them back from the backup if I need them. How would I do that?
I want to get rid of:
1) All games
2) McAfee
3) MS Office Trial
4) MS Works
5) Welcome center - unless this si somehow needed.
6) Movie Maker
7) Windows Photo Gallery
8) Extras and Upgrades
9) Windows DVD maker
10) Windows Movie Maker
11) Live Messenger Download.
12) Windows Meeting Space
13) Windows Sidebar
14) Table PC
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Jun 25, 2009
I am thinking about restoring our 6920G. We have been having some issues with it. I would reinstall Vista Home Premiue x64. What drivers would I need and what apps should I install?
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Mar 4, 2010
I have bought today an Acer 1810TZ. I dont like the bloated Windows and would like to do a reinstall.
1) I am not sure what to do with the 12 GB Recovery Partition (Shall I save it on a 4 GB USB Stick and store it on DVD and then kill the partition?)
2) What shall I do with the other hidden Reserved Partition, that contains a Boot manager
in many different languages. Do I really need that?
What happens if everything is deleted and i press ALT + F10 for the recovery option? Would it then crash not being able to find those partitions?
3) What happens if I wanted to make this like the factory settings? Would I be able to recreate these partitions and copy the software back? Would it work like this?
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Nov 11, 2009
Guide: Clean installation of Windows 7 on Acer, heavily edited by moderators
This guide explains how to do a clean installation of Windows 7 on an Acer computer that's been licensed to used it.
If your system originally came with Windows Vista, you need an Acer Upgrade Kit.
If your system originally came with Windows 7, use the key on the bottom of your machine.
The described method will work for ANY edition (Starter/Home/Pro/Ultimate) and for ANY architecture (32/64-bit) and ANY language, but only the version you are licensed for; no free upgrades here.
Step 1: Verify eligibility for Windows 7.
CONTENT REMOVED DUE TO PIRACY CONCERNS
Either you are licensed for Windows 7 by having a key on the bottom of your machine, or you have an Acer Upgrade kit. If you have neither, then you are not licensed for it, regardless of what's in your BIOS.
Step 2: Back-up factory images and personal files.
Since we will be reinstalling Windows you will lose all your files and ability to restore to factory condition, so it would be a wise thing to make back-ups.
A. Back-up factory images.
If you want to have restore DVDs then it should be a good time to create them now. You can do it via Acer eRecovery program. If you have a built-in or external DVD drive then simply burn them and if you do not then you can save DVD image to your hard drive. Follow these instructions.
B. Back-up personal files.
If you have files you would like to keep now it is time to save them to either a flash drive or an external hard drive.
Step 3: Preparing Windows 7 installation image.
Simply use the content in this topic to download and prepare your Windows 7 DVD or USB key. This will also remove the version restriction so the burned DVD or prepped USB key can be used to install any version of Windows 7 - you'll still need the right license key, of course.
Step 4: Setting up Windows 7 installation media.
See above..................................................
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Oct 25, 2009
I just did a clean install of my Acer 5101AWLMI with TinyXp removing all partitions, now this has worked fine on all other computers I used it on. But the Acer Laptop comes up with the error message STOP: 0x0000007B (0xF78a6528, 0xC0000034, 0x00000000, 0x00000000), after Windows XP loading screen. I never get to the login or desktop. I have read the [url], but it doesn't help, how am i supposed to get drivers from the manufacturer installed on the laptop when I can't get to the desktop? I have reinstalled and formated several times and even run Spinrite 6.5 to check for harddisk failes, but to no avail!
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May 8, 2010
Is there any possibility to interact with ePower in Windows 7 clean installation? In original Vista that came wit notebook it had tray icon, but when I install this app in Win7 from provided archive (ePower_Acer_4.07.3008_Win7x86x64), there is no tray nor any launcheable app, even through there is epowertray.exe running in memory. An when I press ePower button (green battery with leaf), nothing actually happens, only indication is that icon is green lit and if I install launchmanager, there is visual indication on display too...
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Sep 20, 2008
I just reinstalled my Acer Aspire 5930G (844G32BN) with Vista Home Premium. Everything looks fine except the wireless connection. My computer cannot find any wireless networks (although my other notebook finds all 3 around me). It looks like as if the notebooks WiFi signal would not work.
Could anyone tell me what exact drivers the original installation have? I tried the Intel ProSet/Wireless drivers now. The WiFi led flashes, but cannot find any networks.With the original installation I had no problem regarding the WiFi.
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Jul 18, 2009
Friend recently purchased this new laptop, but it's a bit sluggish. i want to do a clean install, but of course there was no Windows Vista DVD provided. How do i create a copy of the Vista installed on this Acer laptop? Does Acer ERecovery spit out a Windows image or does it copy over all the bloat ware as well? Is it hidden in some folder like Lenovos?
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Jul 6, 2009
differences are between the two.
Does the factory default., only back up the files that were originally on the drive when I first bought it, regardless of what I install afterwards? and the Custom backsup everything? I noticed that Factory Default is 10GB, but the Custom is 29GB. This is confusing because I only install two small programs on top the Factory Default. WHat is the other 19GB?
I have a Aspire 6930G that came with 3 partitions.
After I make my backup image, so I still need the recovery partitions?
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Nov 9, 2009
I have sent an e-mail to Acer but, as I bought my laptop in Dixons (UK retail shop) they told me that I need to speak to the "Tech Guys". These "tech Guys" are.... well...
THICK as S*** and don't usually give you any help whatsoever. Their advice was something like... it is not our fault, contact Microsoft as they are the one who developed W7...?
Anyway, moving forward, my problem is that, since I installed W7 x64 (clean install) the volume throttle does not work. I am unsure what the driver for this function is. I have tried re-installing the Synaptics drive, the Realteck HD drive...
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Jan 28, 2009
Has anyone done this on an Acer laptop? I recently bought a 5515 for my parents and after seeing all the bloatware that came on it I figured I'd do a clean OS install. I backed up the CD Key using the ABR utility and backed up all the drivers. I then started the new OS install and get all the way to "completing installation" and it sits there spinning for a good 20-30 mins before it freezes. I tried the 32 bit version first followed by the 64 bit and had no luck either try. I eventually reinstalled the factory settings using the recovery disc.
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Feb 11, 2015
This afternoon I decided to do a clean install of windows 8.1 on my Acer Aspire v5-431P. Everything went well and it booted up as it should do. After completing the windows setup procedure, I went on to reinstall all the drivers. Everything was still fine. When I was downloading them from the Acer website I heard the sound a windows computer makes when a device is plugged in or out. The screen went off and on and the image was blurry and flickering. Like it's covered in water. I also see everything double. But very vague.
I tried to reboot the laptop, took out the battery, plugged it in and out of the power source etc. The problem occurs after the windows login screen. The acer bios logo and the windows startup logo are perfectly fine but after that it's cr*p. At this point I was certain the screen itself was perfectly fine so I tried testing is on my tv using and HDMI cable. Worked perfectly.
The last thing I tried was reinstalling windows but the same happened. After 5 minutes of usage the screen goes ham again.
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Jun 23, 2009
I got my laptop but did not do a clean install. I just removed all the bloatware I could think of. Is there a guide to do just that though, get rid of all the stuff that shouldn't be there so that you essentially have a clean install without all the bloat or footprints of it?
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Dec 14, 2008
I can't install my integrated webcam. After downloading the driver and opening the file installation starts and then suddenly it just ends with the message there was an error during installing.
So the thing I've done are: installing the drivers, which failed.
I've also looked in the device managemer app but could find anything of a camera.
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Oct 29, 2008
Having already done a clean install of Vista Ultimate, and thoroughly configuring my system away from the Acer factory default, and having burned both Acer and my own recovery disks (the latter using Complete PC Backup right after the clean install), do I really need the PQSERVICE partition anymore?
If not, I'll make sure to delete it next time I clean install - when I get my new T8300 in a few weeks.
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Jul 14, 2009
My problems lies with the PQSERVICE partition. It is still there and I can see it with Ubuntu. When I attempt start up, I get the message c:ootcd and an error status message. I also have recovery cds that I have tried to to use but I am not able to boot up from them or get any sort of indication that they work , only a blinking cursor then back to the c:ootcd error. My question is if I just completely delete and reformat my entire hard drive, pay that "lovely" $20 fee for new recovery cds from Acer as I'm out of warranty, would it work?
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Oct 31, 2008
Im interested in an alternate use of PQSERVICE and the ALT-F11 D2D Trigger. I would like to put something else other than recovery software on the PQSERVICE partition, specifically a secondary OS. One that can be launched secretly by holding the D2D key combo on startup.
As far as i know, the only limitations are that PQSERVICE has to be named that, be the first partition on disk, be smaller than 5 gigs, be of partition type, be FAT32, and has to have Acer's special mbr.
So, knowing those facts, how can i get something else other than the winPE recovery software to boot when holding down alt-f11? What file does the BIOS D2D functionality look for, is it just NTLDR?
If this is the case, i should just be able to install windows on that partition, restore acer's mbr, reset the partition type to 12, and have it work as long as i keep the other parameters the same. Hypothetically, windows would boot
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Aug 13, 2009
Does deleting the recovery partition and the original OS void your warranty? Only software support?
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Sep 17, 2008
I recently bought an Acer 5610z from a family member that didn't need it anymore and it didn't come with any documentation or software save for the Vista OEM DVD. I proceeded to immediately wipe the HD and make a new install with Vista on a 20 GB partition and my remaining space reserved for programs and the like.
About 2 days later I realized I was missing space on my HD and realized there was a hidden partition for recovery called PQSERVICE. This is my first notebook and I had no idea how hard it is to find drivers and was having a hard time finding all the drivers and programs I needed (even from the manufacturer most of the drivers/utilities are for win XP).
I didn't make the recovery DVD's so I thought it might be possible to find the utilities or drivers on the hidden partition. I've unhidden it but I'm at a loss as to where to find them or if any drivers or utilities are even on it.
At this point do I even need the partition or can I delete it? I'd love to find someone with a copy of the DVD's at factory default settings but...
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Nov 7, 2008
I've recently offered to help out a friend who's Acer aspire has stopped working.
It won't book into windows, but she is keen to keep her old files.
I installed a 2nd version of windows onto the machine to basically back up the whole disk using acronis true image. I've now got that image storage remotley on my own machine.
I think she bought the computer 2nd hand and never got a burned copy of the recovery disks and for some reason the Alt-F10 thing doesn't work to get into the recovery stuff (I've checked in the Bios for D2D)
I've managed to make the PQService partition visible and was wondering what was the best way to restore the machine to factory defaults. I created a CD from the STCDBOOT.ISO file, which allows me to book into the recovery manager, but all it does is prompts for the first disk/system disk.
I'm guessing that all the data required is held in the PQService partition, but I'm not sure how to create the backup DVD's that should have been done when the machine was first used.
I would image that the data is held in the 92EPIXIE.nnn files in the D2D/images directory of the PQService.
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Oct 20, 2008
started with USB thumb drives not showing in MY Computer but visible every where else, getting a drive letter etc. After abunch of investigation I finally seemed to isolate the problem to some Apple Itunes related software. I used MSCONFIG to shut off the apple updater and some other Apple Ipod related startup software. THe USB problem went away.
I decided to then do a little cleanup and get rid of some software installs, I remove Apple Mobile Device support and Apple updater as well as US service. This seemed to go well but I got a software may not work right with out a reboot so I did. On reboot I again got a software needs a reboot I did it again. Now the wierdness starts, my USB problem is gone but I now have a visible F: drive called PQSERVICE, checking with disk managment in system tools I see all my partitions but in Disk MAnagement none of them show a drive letter but all are visible in My Computer and in programs with their correct drive letters. THe machine boots fine and all files are there. I used PTEDIT and see the PQSERVICE partion has a type of 12 which from what I can find should be hidden. My Alt F10 seems to take me to the partition even though it is visble, I did not choose to restore as I really want to figure this out before I re-format this laptop. My concern is why can't I hide PQSERVICE and why are there no drive letters showing in Disk Management? I know most people want to make PQSERVICE visible but I want it to go back to the way it was. Also the PQSERVICE shows a EISA Configuration Healthy in disk Management and therefore I can't do anything to it.
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Jun 15, 2008
This guide is made based on an Acer Aspire 5315, but will probably work on other machines with a hidden eisa rescue partition.
This is for everyone who has got problems unhiding and accessing the hidden rescue partition, and have tried all the methods with d2d disabling and changing partition type, perhaps with partedit32 or ptedit32, only to find out that nothing has happened after rebooting.
Download and install "Diskpart" from Microsoft, a small but powerful textbased utility, the link below is a direct download:
[url]
Here's the step by step to succeed...
Press "win + r" to bring up the run window
Type: "cmd", to bring up the command window
Type: "diskpart", a new command window pops up with a "Diskpart >" prompt
Type: "rescan", a configuration check runs
Type: "list disk", a list of the availible disks appears
Type: "select disk 0", if your hidden partition resides on that disk of course
Type: "list partition", to find out with partition is your hidden one (probably about 10 gb and without name).......................
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Jul 29, 2009
my Acer Extensa 4420. A few days ago while on my laptop the BSOD suddenly popped up and my laptop shut down. A restarted it and while it did log in, I got notices saying a lot of stuff was corrupt. I ran chkdsk to see if i could diagnose the issue, and it stated the system volume was corrupt. As time went by using windows became erratic. I decided to try to restore my acer back to factory settings using the eRecovery program. This program would stop working every time right before the process began. Eventually windows stopped booting up at all. leaving my at a boot screen the endlessly looped. I installed Ubuntu shortly after, and managed to get my PQSERVICE partition recognized by the GRUB bootloader and Ubuntu itself (as a mounted drive). The problem is that whenever I do boot to the PQSERVICE partition and look through the options in the recovery center, there is no restore to factory default settings.
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Nov 30, 2007
managed to overwrite the PQService on my Acer Aspire E380. Acer very promptly sent me recovery DVDs for my model, one System DVD and one Recovery DVD. Some of what I've read here confuses me a bit, however, and makes me afraid to use these discs if I should ever need to.
To sum up my question as succinctly as I can: if PQService has been deleted/overwritten, will system/recovery DVDs issued by Acer itself (sent from the company) still function, or will they do me no good? I'm asking you guys because, frankly, my experiences with Acer's support have been less than stellar.
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Aug 3, 2009
I can get Vista 64bit business from school for free and was wondering should I just format my computer completely,
removing sony's partition, and just download all the drivers off the website.
My FW465J/B we'll be here tomorrow and I think that is the best way to approach the bloatware provided by sony
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Dec 3, 2009
Just got my "HP Pavilion dv6-1362nr Entertainment Notebook PC".
It's loaded with #@#@ !
I tried to do a clean install. Restarted, pressed f11, did recover option of HP (not windows). But the DAMN thing did not ask me about installing the software, IT JUST INSTALLED IT!
How can I clean install it? I want it ultra-clean.
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