Dell Studio 1558 :: Cursor Jumping Erratically Or Freezing
Feb 20, 2013
My Dell Studio 1558 cursor is either jumping erratically or freezing. I have had the laptop for a few years but this problem only started a couple of weeks ago and has been getting worse.
When it freezes, I need to re-start the computer.
The jumping happens not just when I am typing, but even when using the touch pad. Â It will move up and down and often close windows or click links.
I have checked and I have the most up to date device drivers. Â I have also changed the sensitivity settings but to no avail.
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May 14, 2010
Had this Studio 1558 for about a week now. It's been mostly good, except it's been freezing for no good reason every so often. I'm not getting error messages, BSODs, automatic restarts, or any of that. The screens just stop responding.
I suspected it was a bad Win7 install, so I wiped and reinstalled Win7HPx64. Still froze.
Went back to a single-monitor setup, still froze.
Tried updating to the Catalyst 10.04 drivers, still froze.
Disabled Powerplay, still froze.
Changed AV/Firewall and uninstalled a pile of crap, still froze.
Installed XP, then Ubuntu, still froze.
Odd thing? Nothing in the event viewer to indicate a crash, other than the fact that a kernel power error shows up because I force a shutdown. I've yet to find a .dmp file anywhere that would indicate an actual BSOD. Fan never spun up, CPU monitors and logs don't show any sudden spike or drop in processor activity. Think the 4570 is busted?
*edit*
just recalled, I've also changed power settings so the CPU can't throttle, been monitoring all 8 cores, ran off battery and off ac, all to no effect.
happens whether i'm streaming video via hulu desktop, just browsing webpages, running virus scans, or just doing mostly nothing. ran the gamut of dell diagnostics, but nothing.
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May 23, 2009
I am having a problem with my 9 month old Dell XPS 1530. When I type for a while (a paragraph or so) the cursor will inadvertently “jump” from the end of the sentence where I am typing to somewhere in the middle of the paragraph. This is a real annoyance and at first I thought I might be hitting a key on the keyboard causing this. However, I gave the laptop to my father in law and had him use it for a short while. He experienced the same thing at least 6 times over the period of 10 minutes. I guess I’m going to have to call Dell,
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Mar 12, 2010
I am unable to type more than a couple of minutes without my cursor repositioning itself. The problem is inadvertent "contact" between my palm/lower thumb and the touchpad. I put contact in quotes because it's not even clear whether actual contact or mere proximity is the problem.
Brief background: I worked with Dell service and we agreed that the problem is an overly sensitive trackpad. We tried changing the TrackPad settings to no avail. They authorized a replacement trackpad which was installed by a service tech (along with a new mother board after he accidentally killed the computer while replacing the trackpad).
Result: Still no improvement.
FYI: My Touchpad settings are Touch Sensitivity 6/8; Tap to Click: On/Medium Speed; TouchCheck: Enabled/Minumum. Scroll: enabled
As you can from the above, I use the TrackPad for all my control (including selection). I have tried the most obvious solution -- turning up the TouchCheck -- and find that it renders the tap to select function useless. At this setting, it often takes 2-3 clicks to make a selection which is obviously unacceptable.
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Feb 19, 2013
I have a dell inspiron N7110 laptop with windows 7 and my cursor keeps jumping back while I am typing. I have unchecked the enhance pointer precision box.Â
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Oct 2, 2011
My Inspiron 1440 laptop running on Windows 7; I have always had the problem with the cursor jumping all over the place and sometimes it just deleted the whole of document by itself. So frustrated to use. I just found that it's a known problem as it happens to many of the other models. What does Dell Support have to say about this? It takes me forever to type this message as it keeps jumping around wherever the mouse pointer is.
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Jan 12, 2013
I teach online and my new Dell laptop Inspiron 15 3520 is useless. I cannot use it in online chat with students because now the cursor is moving to other lines of text and inserting my typing. I uninstalled the touchpad driver as that seems to be something recommended here. I tried to reinstall from the Dell website and it failed. So now I not only have an awful computer but a useless one. I'm regretting the Dell decision after just a week.
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May 11, 2014
I have a g62 laptop with an external mouse and the cursor jumps all around when I am typing . Â I installed touchfreeze and unchecked "Hide Pointer While Typing" and neither worked. Â I also reviewed a suggestion to turn off "Touchpad" or something like that, and I can't even find this in my system.
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Jan 28, 2010
I have a brand new Thinkpad Yoga (20CD-CT01WW), running windows 8.1 64-bit, 8g RAM. Â Intel Core i7-4600U @ 2.10Ghz / 2.70Ghz
When using any program in desktop mode (first noticed it on Chrome, then Quicken, but really applies to any use), the cursor will randomly jump across the screen, usually to the upper right, and then without clicking, will close the window I'm working on, often losing my work. Sometimes I'll get random right-click menus without clicking the mouse buttons. I am using the track-point primarily, so thinking it might be inadvertent contact with the touchpad, I disabled all touch-pad functionality, but the problem persists.
I ran Norton Internet security, AdAware, and Malwarebytes to look for viruses but didn't find any problems. Just ran Lenovo update, and downloaded the most recent Ultra-Nav Driver. Â Now both touch-pad and track-point are using default settings, but the problem still persists. Â
I'm wondering if this a hardware or driver problem, or a windows 8.1 problem?
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Apr 5, 2009
I have had my refurbed e6400 for two now and keep experiencing a frozen mouse. I have seen this happen in XPSP3 as shipped and Vista Ultimate 64Bit.
When it freezes, the pointing stick nor trackpad response, but the keyboard continues to work. Only rebooting seems to fix this problem.
Anybody seen this before??
I have the latest drivers from Dell...should i be using Alps drivers from the mfg?
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Jun 7, 2013
The touchpad on my Inspiron 15z freezes-up a few times a day; the cursor suddenly won't respond and buttons stop working. Restarting the machine usually fixes the problem, until the next time...
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Oct 20, 2014
I recently bought a Dell Inspiron 5547 about 2 weeks ago. I've noticed a problem with the touchpad. My mouse sometimes moves erratically by itself. I'm not sure if this is a windows 8.1 issue, a hardware issue or driver issue. I have noticed that closing the monitor and then opening it again usually stops the mouse the issue temporarily.
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Feb 2, 2010
While I would love to be able to go with the Studio XPS 16 (16470) it is just out of my price range. Here is what I'm trying to decide to pull the trigger on:
Dell Studio 15 (1558)
INTEL® CORE™ i5-520M (2,4 GHZ, 4 THREAD, TURBO BOOST FINO A 2,93 GHZ, CACHE 3 MB)
Memoria SDRAM DDR3 a doppio canale da 4.096 MB [2x2.048 MB], 1333 MHz
ATI Mobility Radeon™ HD 4570 Graphics Card
Disco rigido SATA da 500 GB (5.400 rpm)
Schermo widescreen Full HD da 15,6" (1.920 x 1.080) WLED con TrueLife
DVD +/- RW Drive (read/write CD & DVD) with DVD Burn software
Intel® Wireless LAN 6200 2x2 802.11a/b/g/n card (EUR)
Garanzia limitata di 1 anno: Ritiro e restituzione
1 anno di supporto garanzia a domicilio, inclusi sabato e orari serali
Batteria principale agli ioni di litio a 6 celle da 56 Wh
Webcam integrata da 2,0 megapixel
Colore Blu notte con finitura satinata
Nessun supporto per danni accidentali
Backup online DataSafe 2 GB, 1 anno
McAfee® SecurityCentre, abbonamento per 15 mesi, Italiano
Alimentatore CA da 90 W
Total Cost with IVA (value tax) and Delivery is €829,36
I will have to try to call them and order rather than order via the website directly as I want the Windows 7 Home Premium install and all the accompanying software to be in English (I live in Italy and that's the reason for the italian info in the configurations).
Opinions are greatly appreciated. I have read about the throttling issues associated with the i5s and i7s and I should not fall into those areas as I am not a gamer. What are everyone's thoughts? Go ahead and pull the trigger?
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Mar 5, 2010
I was wondering if anyone has had problems with their Studio 1558 orders? I ordered on 23/02 and the EDD was 09/03, but it's now been put back to the 01/04!
The only custom components I requested were the FullHD WLED screen and the backlit keyboard. I have to say I'm not very impressed!
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Feb 2, 2010
Dell released a new BIOS for the Studio 1558 bringing it to A03.
http://support.dell.com/support/down...&fileid=373367
The fixes say enhance system stability and video quality, whatever that's supposed to mean.
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Feb 10, 2010
Just received my Studio 15 today and it's a nice looking machine but the fan seems to run more often than I'd like. I've updated the BIOS to A03, the most current, but it doesn't seem to resolve the issue.
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Feb 18, 2010
I got a new Dell Studio 1558 a week or so back. Ever since I got it, I feel a constant vibration to the left of the touchpad.
After doing some research and asking some questions, apparently the Seagate 7200 RPMs have this issue. I confirmed it was the HD by putting the HD to sleep and the vibration would stop.
The best solution to me seems to replace the Seagate with a WD 5400 RPM HD. I have been looking at their Scorpio Blue for this:
http://accessories.us.dell.com/sna/p...4&sku=A2436199
Will it work with the 1558? And, how do I go about setting up the laptop after replacing the HD?
I don't have any important documents that need to be transferred, but I am guessing I will have to use the Dell DVDs to setup Windows?
Thanks
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Feb 10, 2010
my laptop 1 month ago and the webcam driver and software CD is not in the box, so if someone cud upload the webcam central for studio 1558
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May 14, 2010
I received my Studio 1558 with 1080p screen the other day.
why i can only seem to choose either a full resolution of 1920 x 1080 or one much lower e.g. 1280 x 1024 with no interim options.
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Mar 4, 2010
I've updated my drivers through the Dell site from R221539 to R257949 and now suddenly I can't open the Catalyst Control Center.
After installation it said there's a warning in the log, I checked the log and there was nothing wrong there.
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May 21, 2010
Core i5 430
4GB Ram
Integrated Intel graphics
Windows 7 Home Premium 64 bit
Black chainlink finish
DVD burner
1080p monitor is a must unless you need large text. The 1080p screen is perfectly fine for all use. I thought it might be too hard to read, but actually find it to be perfect given how crisp the image is.
Build quality is good, not as good as the XPS but still decent. At work I use a Lenovo T500 that has a magnesium skeleton under the lid and it very solidly built .....
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Jan 29, 2010
Trying to decide between the 1647 and the 1558 - obviously, the 1558 is substantially cheaper.
Common spec -i5 520m [might upgrade to the 540m]4gb DDR3 1333MHzBacklit keyboardIntel 6200 wireless500GB hard drive9-cell battery1920x1080 WLED
The differences I've noted -ATI HD 4570 vs ATI HD 46705400rpm vs 7200rpm hard drive - I've asked if that can be upgraded"Edge-to-edge" screen - how much difference does this make?Appearance of the machine, obviously
Have I missed anything? I've not found enough so far to justify the price difference.
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Apr 29, 2013
A DVD is stuck in my dell 1558 stduio & is not ejecting. how do i remove the DVD ?
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Jan 25, 2010
I ordered a Dell Studio 1558 on January 19, 2010.
i5-520m
4gb 1066mhz
500gb 7200rpm
ATI 4570
1080p
backlit keyboard.
I'm obviously excited about receiving it, however.... after close to a week... it's still in "pre-production."
I've called a few times. First time I was told "It could take up to 48 hours to get out of pre-production and into in-production."
Fair enough. 48 hours later it was still in pre-production, so I called back and they told me it could be a payment issue. So I called the verification department and they told me everything was 100% good to go.
Anyway, different people telling me different things, finally I landed on some honesty. A representative told me that the problem is that there is a part on back-order and so that is why it hasn't moved into production yet. I'm guessing it's the processor, what do you guys think?
Anyway, the original delivery date was projected as February 4, 2010. The guy on the phone today said that I should expect the order to be moved into production within 48 hours (I'm not so sure I believe this) and that the delivery date will probably move to February 9, 2010.
I have absolutely no problem with this, part not in stock = no problem. My issue is, different reps telling me different stories. If it comes down to waiting till February 9 and I get my laptop then, I am fine with that, but if this drags on farther, I would rather cancel my order and purchase from another company.
What do you guys think? Also, has anybody actually received their 1558 yet? What do you think of it?
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Feb 18, 2010
so, this has happened twice. Last time I didn't now when it happened as I was not using the laptop for anything.
But just right now, I was listening to music on it and it just shutdown in the middle of all that. Nothing else being done on it.
Any ideas?
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May 19, 2010
Just got a 1558 in replacement for a 1525. I popped the back cover to install my upgraded Wifi, and add the WWAN and Bluetooth... No extra mini PCI slots for the BT or WWAN - There is a sticker that says WWAN but no connector or wires.... Since my 1525 has these options ( I did not buy the BT or WWAN card from Dell ) do i ask for another system that has these on-board? Is Dell obligated to provide one that is capable even though in their records i did not have BT or WWAN.
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May 13, 2010
is it just me or other people find it the speakers not loud enough?
i have tryd to change in control panel but not much different
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May 3, 2010
I received a Studio 1558 with spec in my signature last Tuesday. Its screen just went crazy (changing colors, vertical screen, all sorts of things) on Friday and Dell offered me a new system replacement. I bought the system with Dell Preferred Account and also purchased extended warranty on Wednesday (right after I received the laptop) using my debit card.
I said go ahead and the rep in Philippines told me that she would process the new system dispatch on Monday, which is tomorrow. Now I'm thinking I would not want Studio 15 for durability issue, especially because of the screen failure in 3 days of opening the box. I loved virtually everything of the laptop initially but I feel like I should get a Latitude.
Question 1
So, I'll talk to Customer Services first thing tomorrow in the morning and return my Studio. Since I used DPA, I haven't paid anything for the system itself - this probably won't be a problem for refund. But how about warranty? Am I going to get that refunded to my debit card account as soon as I return the laptop?
I configured Latitude E6510 as follows:
Core i5 520, 4GB @ 1333, 250GB @ 7200rpm, FHD 1920x1080, NVS 3100M, backlit keyboard, advanced-N 6200, no bluetooth, no webcam, no DVD burner, 3yr basic mail-in service warranty.
I also decided to just get Windows Vista Basic 32 bit. They are charging US$109 more for Win7 Pro x64, but I'll be able to download it for free using my school's MSDN Academic Alliance program .....
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May 24, 2010
I just got my studio 15 1558 laptop with win7 home basic... son I changed it to win 7 prof. SO, I was installing all the drivers from CD and i was all OK but NETWORK is now ...
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Jan 30, 2010
I got a Dell Studio 1558 a few days back with a full hd screen. I tried changing the resolution to a lower one n it shifted down to a lower resolution but it din cover the entire screen! it had black bars on the side! any idea how i could
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