Dell :: E6400 Mouse Cursor Freezing...??
Apr 5, 2009
I have had my refurbed e6400 for two now and keep experiencing a frozen mouse. I have seen this happen in XPSP3 as shipped and Vista Ultimate 64Bit.
When it freezes, the pointing stick nor trackpad response, but the keyboard continues to work. Only rebooting seems to fix this problem.
Anybody seen this before??
I have the latest drivers from Dell...should i be using Alps drivers from the mfg?
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Feb 20, 2013
My Dell Studio 1558 cursor is either jumping erratically or freezing. I have had the laptop for a few years but this problem only started a couple of weeks ago and has been getting worse.
When it freezes, I need to re-start the computer.
The jumping happens not just when I am typing, but even when using the touch pad. Â It will move up and down and often close windows or click links.
I have checked and I have the most up to date device drivers. Â I have also changed the sensitivity settings but to no avail.
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Apr 11, 2009
I purchased a XPS 1530 2 weeks ago and my Alps touchpad mouse keeps freezing for 5 to 10 seconds.
But if I keep moving my finger around on the touchpad when the mouse/pointer freezes the mouse will continue to remain frozen, or partially move in little spurts, until I take my finger off the touch pad.
The freezing occurs maybe everything 15 minutes or so.
I have called Dell twice.
Downloaded and installed the latest drivers for the Chipset, video, Bios, and Alps touchpad.
I have read other XPS owners have had similar problems but I have never seen anyone post a fix .....
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Jan 4, 2010
This has just started to happen when booting in normal mode. I am currently typing in Safe mode as it doesn't freeze.
In normal mode the PC may or maybe not work for a while then it will freeze, I can still move the mouse cursor but nothing can/will be selected. I had task manager running and CPU was high load but not 100% and RAM wasn't maxxed either but an svchost.exe is taking around 50% CPU when idle
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Jun 7, 2013
The touchpad on my Inspiron 15z freezes-up a few times a day; the cursor suddenly won't respond and buttons stop working. Restarting the machine usually fixes the problem, until the next time...
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Feb 18, 2009
I have a dell Inspiron Dell1525 with the bluetooth mouse they sent me. I left the mouse on and had to change the batteries. The mouse worked fine. I took a food break and left the mouse on.
When I tried to use it, the cursor didn't appear on the screen. Any ideas? The only thing I can think of is the bluetooth connection needs to be redone. Any ideas how to do it?
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May 11, 2014
I have a g62 laptop with an external mouse and the cursor jumps all around when I am typing . Â I installed touchfreeze and unchecked "Hide Pointer While Typing" and neither worked. Â I also reviewed a suggestion to turn off "Touchpad" or something like that, and I can't even find this in my system.
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Oct 20, 2009
I have a Dell E6400 and have had it for about a year and a month. recently it has started acting up.
The computer is fine until I log into my account in Windows XP. Then Dell ControlPoint Connection Manager freezes while attempting to load. If I try to open any internet browser that freezes too.
Windows Media freezes when I try to open it. And if I try to scan my computer using AVG the whole system freezes. Can someone give me some hints on what may be the problem?
I was thinking too much memory usage or something. I opened task manager and I had 75 processes running. Would a clean install of XP solve this problem or is there another root cause?
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Apr 22, 2013
The touchpad on my aspire 5517 has stopped working and I can use the cursor only with a mouse.I have windows 7.I tried system restore and used devise manager.
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Jul 18, 2014
I just got around to trying out this laptop from a few years back. It was stored and before that it had only been used a few times.
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It's been freezing *every* time I use it. Mouse just freezes in place and it's stuck. I tried doing a fresh install with all of the system disks and it still froze. I then tried to upgrade it to Windows 7, it still froze and it was pretty slow, so I did another fresh install with the system disks. Now I'm back to WinXP and it's still freezing.
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I checked the event logs and it doesn't seem to register anything - maybe freezing too quickly? It seems to freeze whenever I do heavy web browsing or transferring files on my network via wireless, But I can't be sure and that might be a false lead, it just seems to happen when I'm doing those.
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I think it may be a broken fan, The center fan runs smoothly, but the fan with the cooling unit on the side never seems to run at all. Is there any way to tell if the fan is broken? Is there any way to manually make it run so I can check if it's working? Should it be on all the time, or does it only come on when it gets hot?Â
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Feb 7, 2013
I'm having a problem with my Dell Inspiron 1720. When it is plug in (with original adapter) touchpad mouse is constantly freezing, plug in mouse is not working, and i hear a buzz in my speakers. When it works on batery everything is ok. Is the problem adapter or something else?
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Feb 13, 2009
I just got my new hp pavillion dv7-1000, it loaded up and i did all the registration stuff before you actually get to using the laptop but as the vista desktop loads up i closed to lid and it put the laptop on standby.
Now when i try to turn the laptop on i get to the log on screen, put in my password, it loads up and then i get a blue screen with my mouse cursor but no desktop icons or anything. I can still do control-alt-delete but i just cant see any of the other stuff.
I then booted in safe mode and i could then see everything but it looked like windows 98 not vista,
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Jan 7, 2010
I have a HP Pavilion dv9500 notebook and yesterday after more than two years of pretty much running smoothly it wouldn't boot. First it actually booted into windows but the whole desktop screen was frozen with mouse cursor. So I turned it off, turned it back on and it booted into blue screen and restarted itself. After couple of tries I booted into safe mode which was running fine.
I wasn't sure what the problem was but I was thinking it must be software related, so I loaded an image of my system which I've used before and knew was ok. But even after putting a brand new OS it was doing the same thing.
One time I was actually able to boot into normal mode so I thought maybe the issue got resolved magically. But, I have my external monitor plugged in and even when in normal mode the signal wouldn't go through, so I had to use my laptop monitor. I kept trying to switch the signal and even though it was showing the icon like it's transferring nothing happened. So I checked my video card properties and the card all of the sudden had no drivers and was basically unrecognized by the OS.
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Apr 15, 2013
I wish to disable the touch pad on my Inspiron 1545 with Windows 8.. I have a Logitech wireless mouse. Currently both the mouse and the touch pad operate the curser. I want to only use the mouse. In Windows 7 the default was mouse only as soon as the wireless interface was installed. This is not the case with Windows 8.
I've been told to go to the Device driver and select the touch pad under Mouse and other pointers. The touch pad is not listed. I've tried disabling the PC Mouse compatible but the disable button is inactive.
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Feb 6, 2012
I have an X220 convertable laptop but the mouse cursor is driving me mad. Â It randomly jumps around the screen; clicks things and generally makes working really hard. Â
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At first i thought i might have a virus although i have Norton installed. Â I have done virus scans with Norton and McAfee in both regular and safe modes. No problems found.I have diabled and installed drivers; changed mouse settings; reistalled USB drivers; tried a corded mouse and nomouse other than the touchpad. Â Nothing works.Lenovo support say they think it is a hardware problem; they sent me a new keyboard. Â i put the new keyboard in (really easy to do). Â No difference.Lenovo want me to return my machine for evaluation but i use it every day..I make mony on my computer and cannot affort to lose it for the minimum 4 days max 10 days they want it for service. Â If i cannot work for 4 days I might as well go and buy another computer and throw this one in the bin!
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Mar 12, 2010
I am unable to type more than a couple of minutes without my cursor repositioning itself. The problem is inadvertent "contact" between my palm/lower thumb and the touchpad. I put contact in quotes because it's not even clear whether actual contact or mere proximity is the problem.
Brief background: I worked with Dell service and we agreed that the problem is an overly sensitive trackpad. We tried changing the TrackPad settings to no avail. They authorized a replacement trackpad which was installed by a service tech (along with a new mother board after he accidentally killed the computer while replacing the trackpad).
Result: Still no improvement.
FYI: My Touchpad settings are Touch Sensitivity 6/8; Tap to Click: On/Medium Speed; TouchCheck: Enabled/Minumum. Scroll: enabled
As you can from the above, I use the TrackPad for all my control (including selection). I have tried the most obvious solution -- turning up the TouchCheck -- and find that it renders the tap to select function useless. At this setting, it often takes 2-3 clicks to make a selection which is obviously unacceptable.
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Dec 16, 2013
I bought a "Thinkpad Yoga 20CD-0038GE" in December and everything worked perfectly until last week. Suddenly after boot up the mouse cursor disappeared when Windows showed up (no external mouse, I'm using trackpad/trackpoint). The mouse was completely gone, clicking also didn't work (the mouse cursor was not invisible or similar). Touching the display still works.
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I then installed all available Windows and Lenovo updates (Solution Center), but the bug was still there. Strangely enough what seems to bring the mouse back sometimes (!) is to switch to flight mode and then restart the system. But when turning flight mode off and restarting the system, the mouse ist gone again...
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I searched the forums but could only find tips with un- and reinstalling all kind of drivers, unfortunately no method worked for me. Today I made tabula rasa and restored Windows completely from scratch with the built-in recovery function. Gladly the mouse was back again and everything was fine at first sight. But as soon as I installed the obvious Windows Updates (dozens to be critical listed as it's normal for a recovered Windows installation) the bug was there again and my mouse was gone...
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Sep 17, 2014
I've been having problems with this device since the day I bought it. The second day I owned it a bad pixel jumped onto the screen. After pushing it for some time physically on the surface of the screen it dissapears for another day or two.
But my biggest problem is taht sometimes touchpad simply stops responding to any gestures or mouse cursor keeps shaking on my screen. The only ting I can do is turn off the whole touchpad and wait for it to repair itself.
Also it happens that for no apparent reason my notebook behaves like as if I had been pressing CRTL button all the time, while I dont do it at all. Pressing S key alone makes it run into save options. Left clicking on the page makes it open in a new bookmark.
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Jun 3, 2013
As a confirmed trackpoint user, having the mouse built into the trackpad of the T431s is causing me all sort of grief, including sore wrists - but there are two problems I can't seem to diagnose.
1) Â When clicking the pad for left mouse click, it often does not work until I click it a few times. Â I notice this more when I disable the trackpad for cursor movement (which I had to do because the cursor moves when I try to click) - but its there even when that is enabled. Â It comes and goes. Â I guess there could be some foot trapped in there, but I've only had it a week and been pretty careful. Â I'd rather not learn to remove the keyboard on day 6. Â
2) The right click gets into a condition where, when browsing,a click brings up a new tab of the link I clicked on, rather than showing me the options (open in new tab, incognito window, save link, etc). Â If I connect a real mouse, it is normal.
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Nov 28, 2012
Dell Latitude E6400 ATG mouse pad works intermittently. It will work then stop and I have to use the keyboard nub. Then it will work. Then it will not work and it will drift to one corner. If I press on either side of the mousepad wrist rest area it will drift faster.Â
This is why I think it is a hardware issue.
I have updated with the most recent driver several times and it does not correct the problem. Driver is dated 1/13/2011
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Jun 19, 2008
i have a ACER Travelmate 2482WXMi, i have done a fresh install of windows XP home, i have done a full format of the hard drive, but i have issues the touchpad will not work only in safe mode. I have installed most of the drivers through safe mode, but the mouse will only work when i connect an external mouse when it's in normal mode.
Also i do get some bad sectors on the hard drive, and it takes over 2mins to shut down the comp. I havent installed programs yet, except PC Wizard 2008. Also the laptop is not the base model with 512MB ram i have added a 1gb stick and it works fine. I am thinking maybe its the hard drive. If
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May 23, 2009
I am having a problem with my 9 month old Dell XPS 1530. When I type for a while (a paragraph or so) the cursor will inadvertently “jump” from the end of the sentence where I am typing to somewhere in the middle of the paragraph. This is a real annoyance and at first I thought I might be hitting a key on the keyboard causing this. However, I gave the laptop to my father in law and had him use it for a short while. He experienced the same thing at least 6 times over the period of 10 minutes. I guess I’m going to have to call Dell,
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Feb 11, 2009
Here at my workplace, we have a Dell Latitude D620 that when you use the touchpad, you can drag the cursor almost to the button you wish to click on, then it decides to jump clear across the screen.
I've updated the BIOS & touchpad driver but the problem persists.
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Aug 22, 2009
Out of no where, my cursor has started to lag. For example, if I move it quickly around in a circle, it will move, pause for a second, then sort of appear where it would be had it not lagged.
It does so on a very specific interval, like when spinning in a circle it will stop momentarily every 2 seconds. I've also noticed while playing a 3D game, the graphics will lag slightly every 2 seconds.
I've done in-depth virus/spyware checks, defrag etc. It really just randomly started. It does it with my wireless mouse and the touchpad.
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Dec 16, 2009
it seems that my lovlely 1645 keeps on freezing completely in random fashion. I have not noticed any patterns as everytime it has frozen it has been while doing something different, such as surfing the web, plugging in peripherals, etc etc. So know ive HAD IT. First with the bsod's when fullscreening a flash based video online, which i attribute to the video drivers, of which i have tried installing MULTIPLE, with no solution, and happens to begin with the screen freezing, and now the stupid freezing caused by random events..
Do these issues affect anyone else? I have noticed that the random freezing started to occur after flashing to the A03 BIOS.
i have already reinstalled the OS once, and dont want to do it again....unless absolutly necessary.
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Oct 18, 2009
after ive had my notebook closed overnight, the mouswhats going on here?
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Feb 13, 2010
I just received my new Studio 1555 with Core2 P8600, 4GB RAM, Windows7 64Bit.
It freezes up on me at lease twice daily. I can't spot the problem, it has froze once when using excel, many times watching youtube videos and once using a tax software.
Everything just hangs and freezes. Can't do anything, have to hold the power button down. A few times when youtube froze, the sound stayed but in a frozen state.
What can it be?
Dell sent me some additional ram to upgrade to 8GB but that hasn't helped.
I have updated all drivers.
Please help. I'm tired of waiting on the phone and going through with Dell for hours and hours.
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Mar 25, 2010
I installed windows 7 using the provided dvd on XPS 1645. Installed all the drivers followed the installation order released on dell site.
Received new 130 W adapter and also upgraded BIOS to A08. But after all this hassale and procedure my problem is still there. When ever I am playing any movie using Cyberlink the screen is freezing and all this ended up to a force shutdown.
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May 13, 2014
I just bought a new Dell XPS 14 a couple weeks ago and I just started noticing that whenever I am browsing something on the internet (I use Google Chrome), it randomly freezes. I do not know if it has anything to do with me using the track pad two-finger scrolling, or if it is a software problem. It is a really nice laptop and I am upset that it keeps freezing. The freezing happens only after about 30-45 minutes of using the computer after it is asleep. Just before it freezes, everything is completely normal, no heat, no loud fan, nothing! But right when it freezes, I try to do the ctrl+alt+delete/ task manager and nothing. The whole system froze. I even tried to see if I can dim the keyboard, but it did not work. Usually I have to press and hold the power button to shut it off and then I turn it back on.
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Apr 7, 2013
I have an Inspiron 15R SE 7520 and while typing, the cursor frequently jumps around and will begin typing in a previously typed line. Â This is extremely frustrating. Â I am running Windows 8 and have looked to find where I can adjust the sensitivity of my touchpad but can't find it anywhere. Â I've seen other posts for other computers that suggest uninstalling the touchpad driver and reinstalling it. What I should do for my specific laptop to stop this from happening? Do I need to uninstall and reinstall the touchpad driver. Â If so, how do I do that for the Dell Inspiron 15R SE 7520 running Windows 8? Â I'm also keeping my hands off the touchpad while typing but the cursor still moves.
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