Dell :: E6400 System Freezing
Oct 20, 2009
I have a Dell E6400 and have had it for about a year and a month. recently it has started acting up.
The computer is fine until I log into my account in Windows XP. Then Dell ControlPoint Connection Manager freezes while attempting to load. If I try to open any internet browser that freezes too.
Windows Media freezes when I try to open it. And if I try to scan my computer using AVG the whole system freezes. Can someone give me some hints on what may be the problem?
I was thinking too much memory usage or something. I opened task manager and I had 75 processes running. Would a clean install of XP solve this problem or is there another root cause?
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Apr 5, 2009
I have had my refurbed e6400 for two now and keep experiencing a frozen mouse. I have seen this happen in XPSP3 as shipped and Vista Ultimate 64Bit.
When it freezes, the pointing stick nor trackpad response, but the keyboard continues to work. Only rebooting seems to fix this problem.
Anybody seen this before??
I have the latest drivers from Dell...should i be using Alps drivers from the mfg?
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Jan 27, 2014
System: Windows 7 Professional 64-bit Service pack 1
Problem: The laptop freezes several times a day, since we got the laptop two years ago. The freezes occur without dependance on how much hardware resources is the system using - it can freeze during video compilation or just when reading an internet article. The freeze is typically several minutes long, then the system often recovers and does all the events tasked to it during the freeze at once. When it doesnt recover in ten minutes, I turn the laptop off/on. Then all the files which were being written during the freeze have correct file size but are full of zeroes.
During the freeze itself, either it freezes when the light of HDD access is off - then sound doesnt work and mouse cursor is frozen too, or when the light of HDD access is on - and the light keeps shining during the whole freeze (not just blinking as usual), mouse cursor can be moved (but has Busy icon) and sound plays. It is possible to alt-tab into another window, but its not possible to use applications, run another application, or get to Start-menu. When you try to use the application you alt-tab into, it just goes non responsive until the freeze ends, then everything you inputed is performed at once.
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Dec 9, 2014
My touchpad keeps freezing. I've been forced to system restore twice which is annoying. What are my options....
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Sep 17, 2014
Came to a point when I should completely restore the OS on my Acer Aspire 4752. Neither through Alt+F10 nor through eRecovery am I able to get around a Notice with the following "please complete operating system setup process before doing system recovery". There is only one option of this notice, that is to ok it and then the current Windows 7 Home Premium OS starts and I am not able to get out of this viscous circle. The OS works and is completely set up, so I do not understand what am I prompted to do. I see a number of postings out there, but no solution. Local Acer does not seem to know anything about the problem nor it's existence.
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Jun 3, 2012
After rebooting my system I now come to a screen to enter system password. Only thing is.. I never set this and there is no way around it.I have tried the take battery out reset CMOS trick that used to work in desktops to no avail.
This is the message I get after too many password attempts.
system disable key 92931076
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Dec 26, 2012
On my Pavilion dv6, a file (mobogenie/nengenie.dll) belonging to the Windows 7 system has been blocked by the anti virus/malware programn due to malware infection of this file. That is as it should be. However, pc peformance has been decreased (resources run out after 1 hrs use, lagging) as a result. What do I do? Do I have to recover Windows 7 or have clean up of my hard disc, and how?
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Dec 16, 2009
it seems that my lovlely 1645 keeps on freezing completely in random fashion. I have not noticed any patterns as everytime it has frozen it has been while doing something different, such as surfing the web, plugging in peripherals, etc etc. So know ive HAD IT. First with the bsod's when fullscreening a flash based video online, which i attribute to the video drivers, of which i have tried installing MULTIPLE, with no solution, and happens to begin with the screen freezing, and now the stupid freezing caused by random events..
Do these issues affect anyone else? I have noticed that the random freezing started to occur after flashing to the A03 BIOS.
i have already reinstalled the OS once, and dont want to do it again....unless absolutly necessary.
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Oct 18, 2009
after ive had my notebook closed overnight, the mouswhats going on here?
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Feb 13, 2010
I just received my new Studio 1555 with Core2 P8600, 4GB RAM, Windows7 64Bit.
It freezes up on me at lease twice daily. I can't spot the problem, it has froze once when using excel, many times watching youtube videos and once using a tax software.
Everything just hangs and freezes. Can't do anything, have to hold the power button down. A few times when youtube froze, the sound stayed but in a frozen state.
What can it be?
Dell sent me some additional ram to upgrade to 8GB but that hasn't helped.
I have updated all drivers.
Please help. I'm tired of waiting on the phone and going through with Dell for hours and hours.
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Mar 25, 2010
I installed windows 7 using the provided dvd on XPS 1645. Installed all the drivers followed the installation order released on dell site.
Received new 130 W adapter and also upgraded BIOS to A08. But after all this hassale and procedure my problem is still there. When ever I am playing any movie using Cyberlink the screen is freezing and all this ended up to a force shutdown.
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May 13, 2014
I just bought a new Dell XPS 14 a couple weeks ago and I just started noticing that whenever I am browsing something on the internet (I use Google Chrome), it randomly freezes. I do not know if it has anything to do with me using the track pad two-finger scrolling, or if it is a software problem. It is a really nice laptop and I am upset that it keeps freezing. The freezing happens only after about 30-45 minutes of using the computer after it is asleep. Just before it freezes, everything is completely normal, no heat, no loud fan, nothing! But right when it freezes, I try to do the ctrl+alt+delete/ task manager and nothing. The whole system froze. I even tried to see if I can dim the keyboard, but it did not work. Usually I have to press and hold the power button to shut it off and then I turn it back on.
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May 14, 2010
Had this Studio 1558 for about a week now. It's been mostly good, except it's been freezing for no good reason every so often. I'm not getting error messages, BSODs, automatic restarts, or any of that. The screens just stop responding.
I suspected it was a bad Win7 install, so I wiped and reinstalled Win7HPx64. Still froze.
Went back to a single-monitor setup, still froze.
Tried updating to the Catalyst 10.04 drivers, still froze.
Disabled Powerplay, still froze.
Changed AV/Firewall and uninstalled a pile of crap, still froze.
Installed XP, then Ubuntu, still froze.
Odd thing? Nothing in the event viewer to indicate a crash, other than the fact that a kernel power error shows up because I force a shutdown. I've yet to find a .dmp file anywhere that would indicate an actual BSOD. Fan never spun up, CPU monitors and logs don't show any sudden spike or drop in processor activity. Think the 4570 is busted?
*edit*
just recalled, I've also changed power settings so the CPU can't throttle, been monitoring all 8 cores, ran off battery and off ac, all to no effect.
happens whether i'm streaming video via hulu desktop, just browsing webpages, running virus scans, or just doing mostly nothing. ran the gamut of dell diagnostics, but nothing.
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Sep 28, 2007
Before I start out, I will state that my computer is quite clean in terms of dust and I have applied as5 to my gpu/cpu. Temp should not be the issue here since according to ikfangui my gpu temps have never passed 80C.
Now, the problem I'm having is, it seems that any 1xx.xx driver makes my games do an occasional 2-3 second freeze at random times. My friend suggested that I uninstall my chipset, video drivers, reboot, and reinstall the stuff again. No go. I have no problems with the 97.92 drivers. The latest driver that I've had problems with is the 163.69.
I own a 7800go gtx that is at 425/1100 clockspeed, default clock is 400/1065 or something like that. So the O/C shouldn't be the issue.
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Apr 13, 2009
I bought a Dell Vostro 1500 last June and it's worked fine for the most part. However, just last week I began to run into some problems.
It will start to freeze at random intervals from the tiniest thing, usually just going to another web page.
It'll stay frozen for about 10 seconds, then go back to normal again. It seems to happen more often after I first turn it on, as it rarely freezes when I've had it on for hours on end.
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Apr 11, 2009
I purchased a XPS 1530 2 weeks ago and my Alps touchpad mouse keeps freezing for 5 to 10 seconds.
But if I keep moving my finger around on the touchpad when the mouse/pointer freezes the mouse will continue to remain frozen, or partially move in little spurts, until I take my finger off the touch pad.
The freezing occurs maybe everything 15 minutes or so.
I have called Dell twice.
Downloaded and installed the latest drivers for the Chipset, video, Bios, and Alps touchpad.
I have read other XPS owners have had similar problems but I have never seen anyone post a fix .....
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Jan 4, 2010
This has just started to happen when booting in normal mode. I am currently typing in Safe mode as it doesn't freeze.
In normal mode the PC may or maybe not work for a while then it will freeze, I can still move the mouse cursor but nothing can/will be selected. I had task manager running and CPU was high load but not 100% and RAM wasn't maxxed either but an svchost.exe is taking around 50% CPU when idle
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Dec 28, 2009
I was playing a game of borderlands online and its started off running fine and then after about 20 seconds started lagging badly and then froze.
I assumed it was some kind of network connection problem considering i was playing the game fine a few days earlier. Well i forgot about it for a few days.
I just downloaded the battleswarm beta and was playing it and noticed it did the exact same thing, ran fine for about 20-30 seconds started lagging badly then just froze. I went back and tried borderlands in single player to confirm the problem and it also did the same thing.
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Jan 3, 2010
I decided to reinstall everything and make some hardware upgrades. Fisrt of all I upgraded BIOS, DVD firmware etc. Then I installed Win7x64 (proffesional), previously I had Ultimate RTM version.
After all almost everything is working fine. System is working great except one thing - something is wrong about power management. Sleep, hibernation and poweroff option is working ok. There is problem with lid only - when it's closed external monitor is turned off (that's ok) and main LCD is black (but backlited).
Music is still playing, but also that soon is gone (I always play that from Internet). Fans are working as usual, LCD is not completely turned off, music stops, keyboard is somehow working (i.e. Fn+F10 - dvd key), but I can't do anything with computer then.
The only thing that is working then it's holding down power button to turn off computer hard.
In power options I tried to change some options about lid. On plugged in - closing lid: do nothing .....
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Feb 5, 2013
I had a motherboard put in not long after I got it in 2007. Then the screen started going blue and saying it was dumping files. If anything is plugged into the USB ports it will not boot right and starts a constant beep. Lately it has been freezing up and the keyboard will not always work. Now when I try to turn it on nothing comes up on the screen while the bluetooth light comes on and the lights on the keyboard flash once. I have called tech numerous times and with it being out of warranty they want to charge $60 just for a phone diagnosis when it won't even do anything.
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Mar 20, 2013
This touch pad sucks! I just got the new XPS 12 convertible Ultrabook and I have always loved the XPS now regretting that I did not go with the Macbook....
The touch pad is rarely seems to work correctly even after I have adjust the settings and it is constantly freezing up for 10-20 seconds and I have to right click several times to get it to unfreeze. Really irritating! The only way to get around this is to use a USB mouse.
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Dec 19, 2012
For the past week my laptop (which I've been using for only 3 months), running Windows 7, has been lagging. For Example, when I try to check my email using Live Mail, I click on a new email to read and it takes 20-30 seconds before the message loads. NOW it is not booting up. I try to start the computer and it goes to a black screen & says "Windows failed to start.
A recent hardware or software change might be the cause" so I let it boot in the diagnostic mode (I think that is what it was called, the only other option other than normal mode, but did not say Safe Mode) and it just goes to the blue background but no button to log in, or any way to do anything that I can see. I haven't loaded any new programs, I'm just running Quicken and Photoshop Elements, Mozilla, & Chrome and Norton anti-virus (courtesy of our Comcast internet service). Last night we tried to defrag the hard drive but that just sat at 2% for hours with no results.
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Jan 28, 2013
We have an Inspiron 1525 and it has been freezing quite a bit lately.
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Oct 14, 2014
bought in 2011 and so far so good until 2 days ago it suddenly become hanged and freeze. I cant use the Alt+Tab or Alt+Cntrl+Delete. The only way is to force shut down by pressing and holding power button. And noticed that after it hanged, the laptop become hotter for no reason (the fans will start become noisy exactly after it hanged)
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Jan 2, 2010
Not sure if this is the right place to post this, but I've been having some issues with my E1705 recently. I was just using it for the normal internet browsing/ iTunes playing sort of thing the other day when it up and froze on me. This would happen occasionally, like once a month or so and I generally don't think much of it. However when I rebooted my computer it froze again after about 3-5 minutes after logging onto my user. I run XP still and was able to get enough time in to do a system restore to a few weeks back, but this didn't manage to fix the problem. I can boot it up and run it in Safe Mode for hours with no problems whatsoever. I ran AVG and Windows Defender and neither of them caught anything, and I'm leaning towards it not being a virus, mainly because I hadn't ventured out onto any new or foreign websites within a couple of days of this happening - its not like I was looking at some new site, I was checking my Gmail, Facebook, stocks, etc.
I was wondering if it could possibly be drivers that are causing the problem? I'm not really technically inclined enough to know where or how to look into this. I've exhausted my limited knowledge of easy fixes. I would really rather not clear my HDD and start new, that would be a severe last case scenarior. Just wondering if any folks on here might have some suggestions for me as to diagnose or fix this.
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Mar 20, 2010
It starts to happen and the laptop has been running for several hours. It goes away after a reboot. Its mega annoying when watching a you tube video and it keeps freezing, just for a couple seconds then it goes again. Keeps doing it throughout the video. Also when opening web pages etc. Its aggrivating as heck. Anyone else had this problem. Its not the fans or anything becasue as soon as you reboot its fine again for several hours to even days.
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Mar 17, 2009
I've had problems with my M4400's Alps touchpad sporadically freezing/locking up, ever since I received it a week ago. I saw the same problems in Windows XP, Vista, and in Windows 7. I did some searching around and found others also reporting problems. I was about ready to return my laptop (instead of submitting to a potential troubleshooting quagmire), but I found one suggestion that seemed worth trying.
I removed the Dell touchpad drivers (Driver Version: 7.2.101.216, Driver Date: 12/21/2008) and installed one from Toshiba's web site (Driver Version: 7.2.303.107, Driver Date: 9/19/2008). After installing the Toshiba driver, I disabled all of the touchpad "extras", including browser support, scrolling, tapping, and inertial movement. It seems to have lessened the sporadic freezing (the jury is still out on whether it improved the input lag). I have had one freezing/tracking problem since installing the Toshiba driver, but overall it seems improved over the Dell driver. I'd be very interested in knowing if it helps anyone else also having problems with their touchpad freezing up.
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Sep 28, 2011
I have had my laptop for about a year already. Once every session (every time I turn on and shut down), my laptop randomly and unexpectedly freezes. The freezing issue last up 1 min - 2 min. Thinking it was a virus, I restored the laptop back to factory settings. The freezing continued.
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Mar 21, 2013
My N5110 laptop freezes if I pick it up or move it. I think there is some loose connection near the fan because it also freezes when I touch that part of the laptop. As far as I know there has been no damages to the laptop and it was working fine till yesterday.
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Oct 31, 2013
My dell xps 15 is freezing with an abnormal buzz sound while gaming. no keys are working then, have to shut down by holding down the power button. This happens only when gaming(till now). Its just out of warranty and the problems started. I can't understand the problem. did f12 diagnostics, but no error.
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