Dell XPS 14 :: Freezing Whenever Browsing On Internet
May 13, 2014
I just bought a new Dell XPS 14 a couple weeks ago and I just started noticing that whenever I am browsing something on the internet (I use Google Chrome), it randomly freezes. I do not know if it has anything to do with me using the track pad two-finger scrolling, or if it is a software problem. It is a really nice laptop and I am upset that it keeps freezing. The freezing happens only after about 30-45 minutes of using the computer after it is asleep. Just before it freezes, everything is completely normal, no heat, no loud fan, nothing! But right when it freezes, I try to do the ctrl+alt+delete/ task manager and nothing. The whole system froze. I even tried to see if I can dim the keyboard, but it did not work. Usually I have to press and hold the power button to shut it off and then I turn it back on.
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Apr 10, 2013
Everytime I try and multitask on the internet my laptop freezes and I am forced to shut it down. Before it only happened while I was multi tasking but now it's getting a lot worser. It often freezes while I'm waiting for a YouTube video to load and now while I was in the process of posting a thread right here about this issue! I did some research online and run into two possible problems; overheating and video graphics card.It can't be overheating because my fan is working fine and I just ran a diagnostic.
As for the video graphics card, I did play around the settings last week after I installed a game called Elder Scrolls V:Skyrim. I configured by entire computer to run on high performance but now I've reverted this change and the freezing still happens. What I can tell you is that while I'm playing the game for over an hour, the laptop doesn't freeze at all. It only freezes now while I'm on the internet for at least more than 20-30 minutes or even less. I'm on Safe Mode with Networking right now as I'm typing.
Laptop specifications:
Inspiron 15R Windows 7 Home Premium Service Pack 1 64 Bit
Processor: Intel Core i5 2410M @2.30 GHz
Ram: 4 GB
Graphics: Integrated Graphics 3000 with switchable NVIDIA GT 525 GeForce.
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Feb 2, 2013
I don't know what to do i tried updating bios but it made it worse then i restored my notebook tried to restore to factor sending but the same still happens I don't know what to do this is happening for last 4 month since i bought it . This lagg thing is happening when listening to music and like browsing internet at a same time and when i turn a page on lets say Google lagg thing happens and its stop my music for a sec and it makes funny noise like dzinkt...
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Aug 31, 2014
My HP15-g019wm notebook product number F9H60UA#ABA was hanging on the black welcome screen after logging in for about two minutes before opening to the desktop. My mozilla firefox is slow to open and is not connecting to any websites other than the homepage. It upgraded to the newest version when I first tried to open it and then it slowly opened up. Google chrome opens up quickly but then freezes when I try to go to another website. My computer runs windows 8.1 64 bit system. What could be causing the hangup and internet issues on my laptop? I was able to log in and browse the internet just fine last night, and these problems just started happening this afternoon.
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Aug 16, 2013
I just received my new laptop today, and I have never had this much trouble setting thigns up before. I'm guessing that most of my issues is due to Windows 8 in general, but it is still agrivating none the less.
For whatever reason, the internet connection on my laptop just drops. No notifications, and it says I'm still connected to the router, I just don't have connection to the internet. I fix this by disconnecting/reconnecting to my network, but its agrivated to have to do this every 2-4 minutes.
Windows says that there are 51 updates, but that "it won't update till the maintenance for my convenience", I'm wondering if this is the trouble with my wireless. I'm not sure how to convince windows that I WANT it to update, not wait hopping that it will update.
While this is aggravating enough as it is, it becomes more aggravating when the computer locks up for 10+ minutes at a time while trying to install programs. There was even a time when the I could not get the startup screen to switch to the log in. It eventually did after many minutes of waiting, and closing/opening the monitor.
Is there anything I can do about the internet issue?
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Aug 30, 2009
I have a Studio XPS M1640 and I'm experiencing extremely slow internet browsing with firefox and ie. My SXPS has the Intel 5300 card, which I've read has problems such as dropouts and slow speeds. I'm also running Vista 64-bit, which I'm assuming could also be part of the problem. Web pages take way too long to load, but my download and upload speeds are the same as they would be if I plugged directly into my router. Has anyone else experienced slow browsing with their SXPS 16? I'd love it if someone could give me a solution to this.
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Aug 13, 2007
I have 3GB of memory installed. I had AOL, Motorola Phone tools, and 21 Web Tabs open - and I can't open anymore web tabs to view web pages despite having 2.3 GB of physical memory available! Gee, Windows XP sucks for this. Is Windows Vista any better for web viewing maybe can it do like 50 web pages?
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Feb 9, 2013
I have got a Latitude E6530 laptop with an Intel quad-core i7-3720QM CPU and 8 GB RAM.
The strange thing is when I use Firefox (with not more than 6 tabs) specially using gmail, after a while scrolling and browsing become very slow; even typing become slow. As I wrote the laptop is one of the latest generation. I can not realize where the issue could be.
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Jan 21, 2009
out of the blue connecting to a server takes about 20-30 seconds. This problem remains, also the connections close by themselves. When I boot linux on this machine there is no problem. Other machines on the network have no problems. Connecting to these other machines with this laptop show the same results ->slow connection, difficult browsing. (the domain controller is a slack box - no machine restrictions are in order)
-Firewall is down for the occasion but no effect.
-There were no recent updates.
-It doesn't matter what interface I use wireless or Ethernet.
My guess is problem with samba. Restarting samba or restarting osx have no effect. Resolve.conf shows the right info and HTTP traffic is normal.
I find reinstalling is no option. I want to know the problem and if there are more users with the same problem.
OS: OSX 10.5.6
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Oct 19, 2009
i had a few glitches while browsing the web and reading my tutorials on acrobat reader...the temperature has been going quite hot recently remaining in the 70's, sometimes going more and rarely in the upper 60's....do you think this is a dying gpu?
here's a youtube link for it....
[url]
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Feb 9, 2015
Just purchased Z710 laptop. I am astonished at the poor performance while browsing the Internet. My 8 yr old Dell/XP outperforms this thing. I hope there is a relatively simple fix for this or I am in deep trouble. Pages slow to open, videos constantly buffering. Multi-tasking is out of the question.
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May 27, 2014
The brightness on my new E545 with Windows 8.1 fluctuates weirdly while browsing the web or doing other this. This is really annoying. It will fade and then suddly flash to a brighter setting.
I already disabled the adaptive brightness in the power options and it still does it.Searching around the web I see a bunch of suggestions that are related to Intel graphics adapters but nothing related to AMD.
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Nov 16, 2014
I bought a new Lenovo Z50-70 laptop from [URL]
Following are the laptop configuration: Quick link:
Intel Core i7-4510U 2GHz Processor1TB Hybrid HDD8GB DDR3L 1600 Memory15.6" 1920x1080 LED Glossy WedgeIntel HD Graphics 5000Bluetooth 4.0Intel Dual Band Wireless-AC 3160DVD Recordable (Dual Layer)4-Cell Lithium-Ion BatteryWindows 8.1 (64-Bit)Initial setup went well. After 4 hours or so while surfing webpages, suddenly it started showing no internet connection and asked to reload webpages. So I looked at the wireless network icon on the bottom right corner which showed full bars. A few seconds later a yellow colored triangle with exclamation mark appeared on the network icon showing no internet and limited internet.
After turning the wifi off and back on the internet connects and works for few hours. After few hours, it lost internet connectivity again with the same above symptoms. I have this laptop now for 3 days and in past 3 days I had this problem at least 25 times.
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Jan 22, 2015
Taskbar icon for Gigabit Network Connection shows "No Internet Access". But Internet access works fine. But, since the driver thinks there is no access, I have to disable WiFi to force the laptop to use the wired LAN. Device Manager says everyhting works fine. Driver update says I have the latest driver (12.10.29.0 dated 2014-05-02). My T430 with the same adapter works fine. What do I do? Only difference between T530 and T430 is the T530 is in a dock.
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Dec 16, 2009
it seems that my lovlely 1645 keeps on freezing completely in random fashion. I have not noticed any patterns as everytime it has frozen it has been while doing something different, such as surfing the web, plugging in peripherals, etc etc. So know ive HAD IT. First with the bsod's when fullscreening a flash based video online, which i attribute to the video drivers, of which i have tried installing MULTIPLE, with no solution, and happens to begin with the screen freezing, and now the stupid freezing caused by random events..
Do these issues affect anyone else? I have noticed that the random freezing started to occur after flashing to the A03 BIOS.
i have already reinstalled the OS once, and dont want to do it again....unless absolutly necessary.
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Oct 18, 2009
after ive had my notebook closed overnight, the mouswhats going on here?
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Feb 13, 2010
I just received my new Studio 1555 with Core2 P8600, 4GB RAM, Windows7 64Bit.
It freezes up on me at lease twice daily. I can't spot the problem, it has froze once when using excel, many times watching youtube videos and once using a tax software.
Everything just hangs and freezes. Can't do anything, have to hold the power button down. A few times when youtube froze, the sound stayed but in a frozen state.
What can it be?
Dell sent me some additional ram to upgrade to 8GB but that hasn't helped.
I have updated all drivers.
Please help. I'm tired of waiting on the phone and going through with Dell for hours and hours.
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Mar 25, 2010
I installed windows 7 using the provided dvd on XPS 1645. Installed all the drivers followed the installation order released on dell site.
Received new 130 W adapter and also upgraded BIOS to A08. But after all this hassale and procedure my problem is still there. When ever I am playing any movie using Cyberlink the screen is freezing and all this ended up to a force shutdown.
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Oct 20, 2009
I have a Dell E6400 and have had it for about a year and a month. recently it has started acting up.
The computer is fine until I log into my account in Windows XP. Then Dell ControlPoint Connection Manager freezes while attempting to load. If I try to open any internet browser that freezes too.
Windows Media freezes when I try to open it. And if I try to scan my computer using AVG the whole system freezes. Can someone give me some hints on what may be the problem?
I was thinking too much memory usage or something. I opened task manager and I had 75 processes running. Would a clean install of XP solve this problem or is there another root cause?
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May 14, 2010
Had this Studio 1558 for about a week now. It's been mostly good, except it's been freezing for no good reason every so often. I'm not getting error messages, BSODs, automatic restarts, or any of that. The screens just stop responding.
I suspected it was a bad Win7 install, so I wiped and reinstalled Win7HPx64. Still froze.
Went back to a single-monitor setup, still froze.
Tried updating to the Catalyst 10.04 drivers, still froze.
Disabled Powerplay, still froze.
Changed AV/Firewall and uninstalled a pile of crap, still froze.
Installed XP, then Ubuntu, still froze.
Odd thing? Nothing in the event viewer to indicate a crash, other than the fact that a kernel power error shows up because I force a shutdown. I've yet to find a .dmp file anywhere that would indicate an actual BSOD. Fan never spun up, CPU monitors and logs don't show any sudden spike or drop in processor activity. Think the 4570 is busted?
*edit*
just recalled, I've also changed power settings so the CPU can't throttle, been monitoring all 8 cores, ran off battery and off ac, all to no effect.
happens whether i'm streaming video via hulu desktop, just browsing webpages, running virus scans, or just doing mostly nothing. ran the gamut of dell diagnostics, but nothing.
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Sep 28, 2007
Before I start out, I will state that my computer is quite clean in terms of dust and I have applied as5 to my gpu/cpu. Temp should not be the issue here since according to ikfangui my gpu temps have never passed 80C.
Now, the problem I'm having is, it seems that any 1xx.xx driver makes my games do an occasional 2-3 second freeze at random times. My friend suggested that I uninstall my chipset, video drivers, reboot, and reinstall the stuff again. No go. I have no problems with the 97.92 drivers. The latest driver that I've had problems with is the 163.69.
I own a 7800go gtx that is at 425/1100 clockspeed, default clock is 400/1065 or something like that. So the O/C shouldn't be the issue.
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Apr 5, 2009
I have had my refurbed e6400 for two now and keep experiencing a frozen mouse. I have seen this happen in XPSP3 as shipped and Vista Ultimate 64Bit.
When it freezes, the pointing stick nor trackpad response, but the keyboard continues to work. Only rebooting seems to fix this problem.
Anybody seen this before??
I have the latest drivers from Dell...should i be using Alps drivers from the mfg?
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Apr 13, 2009
I bought a Dell Vostro 1500 last June and it's worked fine for the most part. However, just last week I began to run into some problems.
It will start to freeze at random intervals from the tiniest thing, usually just going to another web page.
It'll stay frozen for about 10 seconds, then go back to normal again. It seems to happen more often after I first turn it on, as it rarely freezes when I've had it on for hours on end.
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Apr 11, 2009
I purchased a XPS 1530 2 weeks ago and my Alps touchpad mouse keeps freezing for 5 to 10 seconds.
But if I keep moving my finger around on the touchpad when the mouse/pointer freezes the mouse will continue to remain frozen, or partially move in little spurts, until I take my finger off the touch pad.
The freezing occurs maybe everything 15 minutes or so.
I have called Dell twice.
Downloaded and installed the latest drivers for the Chipset, video, Bios, and Alps touchpad.
I have read other XPS owners have had similar problems but I have never seen anyone post a fix .....
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Jan 4, 2010
This has just started to happen when booting in normal mode. I am currently typing in Safe mode as it doesn't freeze.
In normal mode the PC may or maybe not work for a while then it will freeze, I can still move the mouse cursor but nothing can/will be selected. I had task manager running and CPU was high load but not 100% and RAM wasn't maxxed either but an svchost.exe is taking around 50% CPU when idle
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Dec 28, 2009
I was playing a game of borderlands online and its started off running fine and then after about 20 seconds started lagging badly and then froze.
I assumed it was some kind of network connection problem considering i was playing the game fine a few days earlier. Well i forgot about it for a few days.
I just downloaded the battleswarm beta and was playing it and noticed it did the exact same thing, ran fine for about 20-30 seconds started lagging badly then just froze. I went back and tried borderlands in single player to confirm the problem and it also did the same thing.
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Jan 3, 2010
I decided to reinstall everything and make some hardware upgrades. Fisrt of all I upgraded BIOS, DVD firmware etc. Then I installed Win7x64 (proffesional), previously I had Ultimate RTM version.
After all almost everything is working fine. System is working great except one thing - something is wrong about power management. Sleep, hibernation and poweroff option is working ok. There is problem with lid only - when it's closed external monitor is turned off (that's ok) and main LCD is black (but backlited).
Music is still playing, but also that soon is gone (I always play that from Internet). Fans are working as usual, LCD is not completely turned off, music stops, keyboard is somehow working (i.e. Fn+F10 - dvd key), but I can't do anything with computer then.
The only thing that is working then it's holding down power button to turn off computer hard.
In power options I tried to change some options about lid. On plugged in - closing lid: do nothing .....
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Feb 5, 2013
I had a motherboard put in not long after I got it in 2007. Then the screen started going blue and saying it was dumping files. If anything is plugged into the USB ports it will not boot right and starts a constant beep. Lately it has been freezing up and the keyboard will not always work. Now when I try to turn it on nothing comes up on the screen while the bluetooth light comes on and the lights on the keyboard flash once. I have called tech numerous times and with it being out of warranty they want to charge $60 just for a phone diagnosis when it won't even do anything.
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Mar 20, 2013
This touch pad sucks! I just got the new XPS 12 convertible Ultrabook and I have always loved the XPS now regretting that I did not go with the Macbook....
The touch pad is rarely seems to work correctly even after I have adjust the settings and it is constantly freezing up for 10-20 seconds and I have to right click several times to get it to unfreeze. Really irritating! The only way to get around this is to use a USB mouse.
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Dec 19, 2012
For the past week my laptop (which I've been using for only 3 months), running Windows 7, has been lagging. For Example, when I try to check my email using Live Mail, I click on a new email to read and it takes 20-30 seconds before the message loads. NOW it is not booting up. I try to start the computer and it goes to a black screen & says "Windows failed to start.
A recent hardware or software change might be the cause" so I let it boot in the diagnostic mode (I think that is what it was called, the only other option other than normal mode, but did not say Safe Mode) and it just goes to the blue background but no button to log in, or any way to do anything that I can see. I haven't loaded any new programs, I'm just running Quicken and Photoshop Elements, Mozilla, & Chrome and Norton anti-virus (courtesy of our Comcast internet service). Last night we tried to defrag the hard drive but that just sat at 2% for hours with no results.
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