Dell XPS 13 :: (L322X) Can No Longer Enter F2 Setup Screens / Graphics Diagnostics Error
Feb 27, 2013
Recently purchased the new i7 XPS 13 model (L322X). It's a lovely machine, but I have two problems with it.
Firstly, I can no longer enter the pre-boot setup screens. It did work originally, but now it simply doesn't load. I can still switch between different boot modes (Legacy BIOS mode, UEFI+SecureBoot, UEFI+No-SecureBoot) but I cannot actually get into the setup screens any longer.
If I switch to Legacy BIOS mode, then I do get text on the screen (bottom right) suggesting I can press F2. If I hit the key, the text changes colour slightly to suggest the keypress has been recognised, but then just proceeds to try and boot the machine (which fails as expected as there is no legacy bootloader).
Is there some kind of EFI variable that affects this - perhaps locking me out? I can still use the machine fine, but this is obviously disconcerting.
The second problem is manifested when I enter the Diagnostics utility in the EFI bootloader.
It reports all is well, except the Graphics:
It states:
Error Code: 2000-0332
Validation: 80763
Msg: Video memory - Video memory integrity test discrepancy
Please record the above Error and Validation codes
Further details are:
Vendor Name: uEFI
Product ID: Graphics Protocol
Vendor Version: N/A
VIDEO ADAPTER MEMORY TEST FAILED: 'Scan-test' AT LOCATION 0x3f00000
EXPECTED VALUE 0x0000000000000000 ACTUAL VALUE = 0x3030e6d8e977aa55
Test Results : Fail
Error Code 2000-0332
Validation 80763
Msg: Video memory - Video memory integrity test discrepancy
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Jan 11, 2015
I need to replace the RAM on my XPS. It no longer boots and just beeps (4 times) continously. Which I believe indicates a RAM issue (Either it not being seated properly or it needs replacing). Is there a guide on how to do this?
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Feb 5, 2015
This morning the fan on my XPS13 L322x came on and now won't turn off.
I ran the diagnostics and the fan test failed;
Error Code = 2000-0511, Validation 100696
During the test I noted these temps
CPU = 44
Ambient = 44
Chipset = 66
I'm running Ubuntu and have BIOS A06 currently.
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Feb 5, 2015
I have recently been completely unable to access the set-up area of my bios on my Dell XPS 17 L702x laptop. On booting, i keep pressing the F2 key which seems to be registered by the BIOS as the text that says 'Set-Up' lights up. However, instead of entering the setup, the BIOS simply continues booting my operating system. Even if I remove all of the hard drive's, I cannot enter the set up and the BIOS boots to the PXE Setup.
I have tried reflashing the BIOS but nothing changes, the set-up is still inaccessible. I can't even change the boot order using the F12 key.
I really need access to my BIOS and I am all out of options.
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Jan 6, 2013
I have problems with my Dell latitude d630. I get the error 2000-0146 in the diagnostics. I have tried all i know, and replaced the HDD.
I am running in xp, and do not have the xp cd. The Laptop is 6 years old, bought through my old school. Thats why i dont have the cd. I have made it so now i can start the laptop, and it boot up ok as long as the Wi-Fi is turned off. If i turn it on it takes maybe 1 minute until it crashes. Sometimes giving me the blue screen. When the Wi-Fi is off, i cant run the HDD defrag or HDD scanning for error. I cant run chkdsk /f either. I've tried to looks in bios, But dont understand too much.
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Mar 11, 2013
i am using an inspiron n5110. (western digital)
i am getting an hard disk error code while running diagnostics: 2000-0151 validation: 18339 incorrect status = 3E.
when i inserted the hard disk in PC it somehow managed to boot with the os(w8) in the hard drive.
Any how the hard disk response rate is little slow. but in my laptop it stops with BIOS and doesn't proceed further.
Is it a hard drive error or some problem in mother board.
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Dec 20, 2014
I ran a diagnostics ePSA test on my Dell Inspiron 3540. It gave me the error detailed as:
Error Code: 2000-0142
Validation: 79886
Message: HD 0 s/n - xxxxxx, short self test unsuccessful
My system is working fine except that whenever I play a video file in VLC, it stops close to the end and then after a while the system hangs.
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Jan 17, 2015
I have a Dell Inspiron 15 3521 which, until recently, was working fine.
This morning I, after a rebooted, I got an error message informing me that the battery would not charge and to press f1 to continue or f2 to enter setup. I continued and booted into Windows fine but noticed it wasn't charging, I rebooted to see if the error message would go away. It didn't.
I booted into the BIOS, loaded the "optimized defaults" and rebooted only to be greeted by the same error message.
There were quite a few posts with similar issues, so I tried a couple of the solutions to see if any of them would work(updating the BIOS to A12, rebooting with the battery removed and then replacing it, deleting the two driver under batteries in device manager, etc.), but none of them resulted in the battery charging though the error message went away.
After playing around with it for a while, I noticed the following behavior.
1. Initially, in the BIOS, it said something like "Your battery is temporarily disabled, please turn off your computer and try again when the unit is back to operational temperature" . After removal/reboot/re-adding, it reports it as healthy.
2. The AC adapter is reported as unknown when the battery is plugged in. If I remove the battery, it is reported as 65W. Adding the battery results in it reporting as "unknown" again.
3. If I am in Windows with the battery plugged in and not charging(as reported by windows) and I remove the AC adapter from the socket in the wall and plug it in again, the green light on the power brick glows for 5 or so seconds and the icon in the system tray shows charging. Unfortunately, it then turns off a few seconds later and the icon shows it running only on battery power.
I've seen quite a few of these posts, so I'm not expecting a definitive answer. As of right now, I'm running with just the AC adapter plugged in and the battery removed. It works "fine" this way.
NOTE: This seemed to coincide with a run of windows update. Prior to that, it was working correctly running on a fresh install of Windows 8.1 . Either that, or it was just a coincidence.
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Oct 9, 2013
I am trying to enter bios and have tried the following and failed.
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Feb 19, 2009
This has been getting on my nerves lately. In the past, they never bothered releasing drivers for laptops but now that they do, I can't get it to work with my laptop, which is HP Pavilion 6670ee with NVidia 8400M GS...
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I get this error during installation:
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Is it possible to revert the A09 bios back to A06? Is this isolated to me, or was it just not QA'd at all by Dell?I worked around the wifi issue with a USB dongle, and am living with the battery life issues by getting less work done on airplane flights.Losing my multi-monitor support is killing my productivity. Also losing my patience with this machine and Dell in general.
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CNU9192NQN
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I have the problem that my normal enter acts as numpad enter.
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In Just Cause 2 I cant get past the menu and into the game.
I tried flashing my bios with the newest bios available and I also tried remapping using a program called KeyTweak (where it also told me I was pressing numpad enter when I used the normal enter) but neither solved the problem.
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Feb 18, 2013
I've had the L322X for about a half a week now. I'm noticing the System LED which usually glows white when the computer is on, will occasionally be illuminated red while the lid is closed and the computer sleeping. what the red LED indication means?
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Is there any fix for this? I've already installed all of the Windows 8.1 drivers from your website.
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Apr 6, 2013
I have an XPS 13 (L322X) running Windows 8. Yesterday I turned it off with the proper "Shut down" function. Willing to restart it, it never did.
Similarly to the post but without Windows 8 update (nor of other software)!
"I see the Dell logo, then it goes dark (but the screen is on, i can see LED glow at the edge of the screen), nothing happens anymore. If I hit the ESC or Return key I see a progress bar near the bottom of the screen and 'F12 Boot Options' at the lower right corner. There is no indication in the progress bar, so I do not know whether it is showing 0% or 100%. If I do Ctrl-Alt-Delete the laptop starts all over again, Dell logo, dark screen, hit any key, progress bar... and that's it. Hitting the Power button does the same thing, whether I hit it once or hit-and-hold."
I also tried the F12 key, but nothing moves after the "on hold" progress bar. I cannot disconnect the battery, yesterday I unplugged the power adapter and let it run out of battery, restarted but nothing changed.
The only thing I can do is with F2 entering the BIOS but since I am not a tech, I didn't trust to make changes there.
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Product no.: F6C49PA
Model: Pavilion 15-n209tx Notebook
I have in my system NVIDIA GeForce GT 740M (2 GB DDR3 dedicated) video graphics preinstalled. I had downloaded & installed latest updates for NVIDIA i.e., nvidia graphics driver 335.23, geforce experience 2.0 & physx sytem software 9.13.1220 via hp support assistant following a software update alert 1 month back after i bought my lap.
Today i had to refresh my system due to an error in search charm not listing hp recovery manager {,following uninstall & reinstall of latest hp support assistant 1week back (details can be read from this link: Search Charm Win8.1 Error). anyway search charm error has been resolved.}
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I'm getting update error while clicking Update on nvidia control panel in system tray icon & in nvidia settings.
when i checked nvidia website the update is there for download & also latest nvidia graphic driver update is there in HP Product website too. mine is not the version present in the website at present.
My question is should i download it from websites or should i wait till it come in support assistant. Though there is no visible issue in my system without the update that im aware of. But an update error message is showing while i click update in nvidia settings. also nvidia is not present in start up apps in task manager (or rather no graphics app is present in startup). What should i do?
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I am here to try and determine what causes this loss. What I would like those who wish to participate to do is the following:
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2. WHILE THE LAPTOP IS PLUGGED IN, shut the laptop down completely (no sleep/hibernate/low power state, in other words, OFF)
3. Let the laptop sit unused for at least 24 hours
4. Just prior to starting back up, PLUG THE LAPTOP BACK IN, start it up and record your battery %
5. Post your battery loss here as well as your laptop's configuration
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