Dell XPS 15 Ultra :: Backlit Keyboard Stopped Working
Apr 12, 2013
Keyboard backlit stopped working (it used to work earlier). In BIOS the keyboard is now defined as a nonbacklight (BIOS was updated by L521XA13W.exe from dell.com/support/drivers), not sure how it was defined while working...
I've looked for a solution at community.dell.com/support-forums: - pressing Fn+F6 doesn't switch it on,- launching BacklitKB.exe from QuickSet says the backlight is on but it's not (I can adjust brightness, timing, turn it off/on but it still won't work),- reinstalling the QuickSet doesn't work,- Windows Mobility Center lists the backlit keyboard, but doesn't bring it on;- putting it to sleep and waking it up also doesn't work as well as restarting it.
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Feb 8, 2013
Or is there a button I can press to turn it off/on? It was one of the main reasons I purchased it.
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Jan 8, 2015
Just got my Inspiron 5748. Requested a backlit keyboard. Didn't get one even though i was told i had to buy the 17" in order to get the backlit keyboard. I also requested Microsoft Word which is not installed. I guess that i have to download the software from the internet which i do not have access to on a regular basis.
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Feb 18, 2013
My backlit keboard not working , I tried fn+F6 nothing happened .the button(caps lock) backlit working correctly
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Nov 4, 2014
Original Win 8 Pro, then updated to 8.1 Pro, the back lit keyboard works OK. However since I refreshed the system due to the hangs up problem at start up, the back lit key board stops working. Re-updated the OS back to 8.1 Pro again still not solve the issue.Does the backlit key board need special driver ? The device manager shows the keyboard as standard PS2
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Feb 25, 2014
Apart from the general advice of 'press the backlit keyboard key' what might be stopping my keyboard backlight from working.
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Feb 4, 2015
so this precision was originally a non baclit keyboard and recently replaced it with a backlit and the right arrow key does not work. I have checked every ribbon on this keyboard and everything is snug. I am running windows 8.1. Am I missing something here. Is it a hardware or software issue i need to look into?
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Jan 23, 2015
This morning my HP Omen arrived in the mail, fully functional with everything in tact. After I left my laptop to install the updates from the HP Support Assistant (One of those updates being a BIOS update), I came back to find my computer restarted and my backlit keyboard not working. After trying to use the HP OMEN Control to fix the keyboard, I found that the keyboard will flash briefly when I click "Apply To All Zones", but then immediately turns off again. Is there any way to fix this Backlit Keyboard issue ir can we see an update in the near future that fixes this issue?
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Jun 24, 2013
For some reason, I cannot get the backlit keyboard to work on my new X1 Carbon Touch. It lights up upon powering up and then will not turn on no matter how many times I hit the space bar. I don't see an option to enable/disable anywhere either. Am I missing a driver?
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Jan 6, 2015
I like to know if it's possible to exchange my non backlit keyboard for one with backlit
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Nov 21, 2014
My keyboard suddenly stopped working after waking my computer up from sleep. The on screen and touch keyboard still function normally as well as the mouse touch pad built into the laptop, but the physical keyboard does not. The LED for the CAPS LOCK button wont even light up when pressed. The keyboard back lights however do turn on and off when the computer is powered on or flipped between tablet and laptop mode.
I have tried restarting the computer on several occasions as well as doing a complete shut down. I have updated all drivers and even uninstalled all of my keyboard drivers to no effect. I have tried running a diagnostic, but I either get an error that says the diagnostic could not run or that no data has been collected by the testing. All other scans of my computer show no issues.
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Feb 9, 2013
I have a Dell Inspiron 1545 and the 98% ofthe keyboard has stopped working. I turned it on and tried to log on but nothing. I tried restarting it, taking out the battery and even cleaning the keyboard still nothing.
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Oct 19, 2013
I recently had my computer wiped and reloaded, due to a wifi connectivity problem. Now the wifi adapter is working, but my backlit keyboard no longer turns on.
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Aug 24, 2014
unfortunately I made a mistake in my order and I bought a T440s without backlight. if there is a possibility to let to T440s officially upgrade by Lenovo to a backlighted version? or can I only buy a backlighted Keyboard and I have to install it on myself?
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Mar 10, 2013
My XPS 1640 laptop keyboard has stopped working, hot keys work touch pad works just can't type and thing.
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Sep 1, 2014
I have a HP pavilion G6 model number C0Y35EA#ABU. I had an automatic update for Windows 8 and my keyboard stopped working immediately after.I have checked device manager and it says there is no keyboard and gives a code of C24.If I go into setup before Windows the keyboard works fine so I know it's not a hardware issue.
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Feb 11, 2015
I am trying to troubleshoot a E1-531-4836 the Right hand side of the keyboard has stopped working, and the touchpad does not respond properly either. I tried reloading drivers, a system reset, and I am left with the same problem. I have plugged a USB mouse and keyboard in, and I can sort of use the computer, I can not get all functions to work completely.
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Apr 2, 2013
I just removed the LED dashboard cover and then the keyboard in a LATITUDE E4300 and used some compressed air for a simple spring cleaning. after I carefully put everything back together, the following keys stopped working 9 O L .
I repeated the process a couple of times to make sure I didn't make any mistake, but still those keys don't work.
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Nov 9, 2014
I am using an external bluetooth keyboard now and those keys work using it. I have also replaced the keyboard on the laptop but the Keys WAZS still do not work ....
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Jan 29, 2015
I woke up this morning and for some reason my keyboard has suddenly stopped working it was ok last night. The touchpad and touchscreen are fine but nothing on the keyboard works? Only had it for about 5 months....
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Dec 13, 2014
I have a Dell Inspiron 7000 series and 2 days ago Windows installed a critical update which stopped my keyboard and mouse working, I have had to do a system restore to get it working again but with it being a critical update I'm assuming I will need it.
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Jul 9, 2014
Suddenly my FN stops working if the keyboard is on F1-F12 keys. No reaction when pressing it.
If I go into the settings and change default to something else, I can press FN until it again show F1-F12 - After that is stuck on the function keys?
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Nov 3, 2014
Ive had this Acer laptop E1-510p with window 8.1 and all of the sudden some of the keys accross the keyboard stop working. These keys are random and even when i plug in a generic keyboard it does the same thing ....
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Apr 13, 2009
Any one can give a introduction what is backlit keyboard..
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Aug 16, 2009
I got a Dell Studio 1737 through the Dell Outlet, and after a little while the Num Lock light stopped working. The button still turns it on and off, and I've been debating calling and having to deal with them to get a replacement. Another option I've been thinking about is replacing it outright with the backlit keyboard.
My question is this. What will doing this outside of Dell do to the warranty? The Caps Lock light does still come on, so I'm thinking it's an issue with the light, and if I have to replace it, I might as well go with the better one.
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Aug 4, 2009
does anyone know if you can change the colors of the keyboard light like you can on alienware laptops? ive been wondering this since ive only seen the backlit keyboard in white, and i was hoping to maybe switch the color to that of my lappy? i think that would be awsome to see on a studio.
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Jul 13, 2008
I am trying to find out if there is a replacement lighted keyboard for a dell inspiron e1705 or a mod that i could do. I am not interested in the the usb lights that everyone seems to buy for there laptops I want it stationary.
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Sep 20, 2009
when i received it it is actually the backlit keyboard for the new 1555. part #nsk-dcm01.
just wondering if this will work on the 1535. i see that the media buttons are now on the keyboard itself for the 1555. any help would be appreciated.
if it turns out to be non compatible i guess i have a keyboard to sell..
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Apr 21, 2009
I recently bought an M4400 from the Dell Outlet. Unfortunately, the one that had everything else I wanted didn't have the backlit keyboard.
From looking at the service manual, it looks like a keyboard swap is pretty easy, but I can't find anywhere (including Dell Parts) to buy the actual keyboard (whose part numbers appear to be either G077C or 330-0825, depending on where you look).
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Nov 2, 2008
i have dell studio 17 nb1735 in the quickset it has the option for backlit keyboard and its all turned on but no backlit lights come on at all how do i know if i actually have this on my laptop or if it simply is not working?
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