Dell :: Screen Freeze After Wake-up From Standby E6500
Jun 22, 2009
Does anybody have problems with standby or hibernation-function?
If my E6500 with XPprSP3 is switched to the standby-modus (via Fn+F1 oder by closing the cover) the screen stays black after wake-up with the power-button - and the system probably freezes
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Nov 23, 2009
The last day, I close the lid and the computer, theoretically, enters way sleep (or standby.).
On having turned to open the lid, the PC it was in StandBy but it does not wake up
I have tried all the keys, even I have turn off the laptop and turn on but it not wake up The screen is displayed black, without cursor, characters...no displays anything!
CD-Rom drive not runs either.
The laptop is in "sleep" eternally!
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Mar 15, 2010
My SXPS 13 just freezes on wake up randomly. I am running Windows 7 x64. I recently had the motherboard replaced for a different issue but I can not remember if the freezing problem happened before the motherboard replacement.
Did anyone figure out how to fix the freezing issue? Is it hardware related? I have one month left on my warranty.
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Apr 7, 2013
When trying to put e6400 on XP SP3 to standby, the screen goes black but I am not certain the laptop is asleep. USB device lights are still lit. When trying to wake the laptop, it will not wake up and if the screen simply went dark, it will not come on. I always have to push the power button and force a reboot.
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Jul 11, 2009
I just received my new Dell Studio XPS 13 with the integrated NVidia 9400G graphics and came across a somewhat annoying problem.
When I put my computer to sleep and shut the lid, then as soon as the lid opens, the computer wakes up from standby.
I dont want it to do this and would rather press the button manually......
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Apr 1, 2013
I got a Latitude E6530 with an E-Port II a few weeks ago. In general it's great but I have had one annoying problem a few times:
The laptop is docked with the lid closed, and two external monitors, and an external USB keyboard and mouse connected. It's running Windows 7 Ultimate.
The laptop goes into standby after a few minutes of inactivity.
When I press the power button on the dock to resume from standby, the external monitors stay in standby mode and the mouse and keyboard don't power on (no num lock light or laser on the bottom of the mouse).
If I undock the laptop and open it, the screen stays off and it doesn't respond to keyboard or touchpad input, even after several minutes. However the power light is on and the hard disk light occasionally blinks. The only solution is to power off the laptop by holding the power button for a few seconds.
Note that this doesn't happen every time that the laptop is woken from standby, it's only happened 3-4 times in a month. The Windows logs don't show any errors either.
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Jan 30, 2013
I put my 2-month old xps12 to sleep, now I cant wake it up, The screen is dark, and I tried pressing every key, it still wont wake up. There is no key to force shut either.
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Jan 22, 2009
Now almost always when I trying to resume from standby on battery MBP isn't turning on backlight - I can even see MAC OS working normally but screen is off.
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Oct 2, 2009
I have Windows 7 RTM running on my nc8430 laptop. It has been working great. The only issue is a standby problem. If I put the computer to sleep via the FN-f3 combo it goes to sleep like it should and wakes up like it should. My power profile is set to put the computer to sleep after 10min of inactivity. If after 10min I let the computer go to sleep on its own, upon resuming it from standby I get a black screen. The computer is on and everything is working with sound, just no screen.
I am assuming it is a possible BIOS problem or video driver problem. I have the most recent of each and have tried different video driver versions but no fix.
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Dec 30, 2013
Just bought the new Inspiron 7537 with NVIDIA graphics card. The issue is when I try to wake it up after the laptop in a sleep mode, only the keyboard is light but the screen is black. I have to press the power button to shut it down.
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Dec 4, 2014
I have a Dell Inspiron 15 3521 and whenever im idle or i close my computer, it would not wake up but instead show me a black screen. Every single time i have to hard reset my computer.
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Mar 3, 2010
my 2 year old m1330 no warrenty just 'crashed' two times within 1 hour.
Both times, there are black screen with small boxes (1 x1 ") of like green and grey colors. No vertical lines.
What does this mean?
I just changed hard drives.
would this be a video card failure, hdd failure?
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Dec 2, 2009
This problem has bothered me since I have installed the windows7 rtm.
i am using integrated graphi card, everytime when the machine wakes up from sleep, and if the external power is unpluged, the screen starts to flicker, and windows 7 reports "displayer driver stopped working and have been recovered", looks like a driver problem, but i have downloaded from the driver from sony website and intel website, none of them solves this problem.
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Mar 19, 2009
I am a macbook user who had my first OS X blue screen. So I installed a new canon printer today, updated ilife 08 to ilife 09(I discovered that the ilife that preinstalled was 08 and the disk that came with macbook was ilife 09, suprise ), and was about to do some software update.
After the software update program checked that there were 6 new updates, it then freeze, and result in slowing other softwares. Then I figured out there is a force quit in apple menu, so I used it and restarted the system. But after the screen turned into blue, it wouldn't respond any more. So I stared at the blue screen for about a minute, and realized that Mac does crash and has blue screen
After anther one minute of waiting, I pushed down the power button and forced the computer to shut down( something I learned from my old Fujitsu laptop, it is one tough laptop, and it lasts for over 8 years already,and still running).
After the computer was restarted, I launched upgrade again, and this time nothing happened. Then I figured out there is something called disk utility that I can use to check the disk, and after the disk permission check, it came back with many permission changes for the canon printer program and some other programs, so I repaired them.
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Jan 6, 2015
Got a new E5-571P-55TL yesterday and going through the setup process I got all the way to where it says downloading apps. It displayed a message that it was processing or I forget what it said exactly. Then the words went away after about an hour. I remember reading that it said it may do this, may have a blank screen and not to turn it off. I left it on all night and still have just a green screen this morning. I know my wifi is not the fastest and figured that's what it was. Came to work today and left it sitting on the counter, still on.
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Jan 7, 2015
Got a new E5-571P-55TL yesterday and going through the setup process I got all the way to where it says downloading apps. It displayed a message that it was processing or I forget what it said exactly. Then the words went away after about an hour. I remember reading that it said it may do this, may have a blank screen and not to turn it off. I left it on all night and still have just a green screen this morning. I know my wifi is not the fastest and figured that's what it was. Came to work today and left it sitting on the counter, still on.
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Jan 15, 2010
I have a e6500 with the WXGA CCFL screen. I wanted to upgrade to the WXGA+ screen to get the higher resolution.
I purchased the screen from a very reputable vendor who I have done business with several times in the past.
I get the screen and start to install and notice that the new screen does not have the cable for the backlight inverter and also that the video connector is in the wrong place,
and the female portion of the connector on the screen itself does not fit the cable that is currently coming off the motherboard.
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Mar 25, 2009
I have an e6500 with a WXGA+ screen... just curious, if it were to get damaged and I needed to replace it, where could I get another screen?
(Googling around, I see many different 15.4 WXGA+ screens for sale, but I have no idea how to tell if they are compatible with my laptop
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May 12, 2009
I was wondering about the E6500 screen options. The options shown for LED screens are:
15.4in Wide Screen WXGA+ (1440x900) with LED backlit
15.4in Wide Screen WXGA (1280x800) LED
I need a LED screen because the laptop will be used to outside in direct sunlight alot. Brightness is very important. Resolution however is not. After talking to Dell on the phone they told me the LED backlit is much brighter then the standard LED option. However, I am wondering if this claim is true and that their not just trying to make me get a 100 euro option I don't need
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Oct 9, 2008
I received 3 of our E6500's today.
They're all supposed to be WXGA+ LED screens.
Here's something I haven't seen mentioned anywhere.
The hardware ID on them says MONITORAUO4277
So if it's not an LG or a Samsung, who makes it ? and how do I make sure they're LED screens ?
Seems to be quite nice. It's bright, vibrant, contrast is very good, no grain that I can see.
We actually placed it next to a MacPro and can't tell em apart
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Jul 4, 2009
I have a dell e6500 and i really love it, but my screen is the 1280x800..
I was wondering... could I simply upgrade to a WXGA+ or WUXGA if i find one and order it?..
i think i have a ccfl and the other two are led backlit. would that be a problem, or is that built into the screen itself if i got a new one? lemme know if this is possible, and any good links to order screens from..
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Jul 1, 2009
I received a Latitude E6500 with a WUXGA screen with the dreaded screen brightness problems. This is the same problem discussed here:
E6500 WUXGA -
The bottom corners on mine are very dark. I had been expecting a little, and had been planning on dealing with it like I have with some laptops in the past, but it's kind of outrageous how discolored they are. Screen brightness evenness is very poor as well, with the bottom part of the screen significantly brighter.
My purchase order lists my screen as:
Module,Liquid Crystal Display 15WU+,2CCFL,Samsung Maybach/Avia
How are people getting the exact model number and part number for their displays?
At any rate, it's the bad Samsung kind of screen. A lot of threads including the one I linked to state that there is also an LG/Philips screen that is much better for the same Dell WUXGA screen component.
Has anyone managed to get Dell to change a Samsung screen for an LG/Philips? If so, how did you do so?
My chat rep tells me that they can only replace using whatever was in the order initially.
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Mar 27, 2009
The macbook pro screen is great, and a key insight was to realize that the latitude E6500 screens are the exact same ones (as the last generation before the unibody macbook pros). I got the AUO screen, and it's great. It is the exact same screen as a macbook pro. I had one, so I know until it broke. A great screen totally changes the entire perception of a notebook in my opinion, especially when using it for multimedia.
I have used a thinkpad before and I loved the keyboard. Newer generation ones that I have seen don't feel as cushy and soft. The E6500 keyboard is every bit as good as the current thinkpad keyboards if you like a softer, spongier feel with good key travel. So if you care about the keyboard alot, the new latitudes are I think tied for the #1 spot with anything else that you can throw out there.
Oh, and the price simply can't be beat.
The backlit keyboard is also a very underrated feature. I would absolutely get this if anyone is hesitating.
The one knock on this laptop is the fan noise. It's not bad, but it's not the most silent one out of the macbook pros and the thinkpads. However, I don't believe that there is inferior cooling or inferior design that makes the E6500 run louder. I think that it's probably just a BIOS setting that Dell has put in there to make sure that the system stays cool at the expense of having more noise. In other words, if Dell didn't mind hot system temps like the macbook pros, then I suppose it could run nearly as quietly. Either way, I do wish the notebook was a bit quieter. I do have the nvidia gpu and am curious if getting the intel gpu would cut down on the noise. I'd also gain some battery life and to be honest, I never use any 3d stuff but just like to have the real gpu for resale purposes and to futureproof the laptop.
But for price/performance, this is the laptop to beat because now I can watch videos, even hulu ones, without intrinsically wishing for more brightness and contrast in the dark scenes. I feel like I've got a 15" hdtv.
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Apr 25, 2009
I'm considering buying a Dell e6400 or Dell e6500. I'd prefer the I'd prefer a 15.4' screen. However, if I get that I feel like I probably should get a higher res than the basic 1280 x 800. Ideally I want 1440 x 900.
The problem is Dell only seems to offer the higher resolution in a glossy screen on either model (at least in Canada) - "UltraSharp™ Wide WXGA+ (1440x900) LED Display-Brushed Metal Black". I spoke to Dell and they said it's something in b/w an anti-glare screen and a consumer glossy screen, but I'm not sure what to make of that.
I'm wondering if anyone has this type of screen and can tell me what their experience has been? How glossy is it?
I mainly will use my laptop for writing and office work - in coffee shops, offices or the library - so I don't like have a screen that is reflective. I much prefer an anti-glare screen. I've thought about just buying the e6400 with the anti-glare 1280x800 LED screen, but like I say, would prefer to get a bigger screen if possible, so wanted to see how glossy these screens really are.
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Jun 19, 2012
I have a Dell Latitude E6500 that I have been using for quite a long time. Recently it started acting up, and now it won't start up past the Dell logo. It simply goes to a black screen with a flashing dash. I've restarted it a few times, tried pushing F8, and gone into F12. I tried the Diagnostics through F12, but it takes an extremely long time and has never finished so far. I tried it again this morning, and periodically throughout the test a message like this has shown up:
Error Code 0123. Msg: Error Code 2000-0123 Msg: Memory - integrity test failed. The given error code and message can be used by Dell Technical Support to diagnose problem. Do you want to continue testing?
Yes or No or Retry
I'm not sure what exactly this means, but it keeps popping up. I would like to get through to start up my computer all the way, but that doesn't seem to be an option. Is there anyway for me to wipe it without F8? My cd slot won't open, and I don't have disks anyways. Is it possible to fix it via USB drives? Or F12?
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May 6, 2009
Cannot enter standby in the Studio XPS 1640, Windows Vista 64 bit.
Whenever I click on standby, the computer acts as if it will go into standby, but then goes immediately to the login screen again.
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Nov 3, 2009
Does anyone know how much energy Dell's latest laptops use when in standby mode? I've tried looking on their website, but I can't find any definitive figures (I'm using a Precision M4400, if that helps).
Before I always used to hibernate or shutdown my laptop to save energy, but I'm curious if standby mode really uses much power or not.
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Nov 12, 2009
i had this inspiron 1520 for a while now and everything is good but for the last 3 months,
my has been standing by when the bar hits 55%. i've checked the battery settings and it's supposed to alarm me when it hits 10% and only standby at 5% but idk why it's doing at 55%.
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Feb 20, 2009
I just got my new M6400 and I cannot get it to goto standby or hibernate. I get the "Preparing to standby..." dialog and it just hangs there.
BIOS A03
NVIDIA 2700M 6.14.11.7653
XP Pro SP3 .....
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Oct 3, 2009
I was trying to update my drivers, I went to dell website and got a few update for my drivers, but now, my computer won't go into standby or hibernate. If I try to go into standby, after I see the "preparing to standby" my computer goes black and the on light still on, then I can't wake the system up I have to press and hold the power button and reestart. When I try to go into hibernate mode after "preparing to hibernate" I see a blue screen with that says something like "an error has happened and windows has been shut down to prevent damage to my system, the problem could be caused by a new software or driver... etc" After I restart it says, your system has recovered from a serious problem and then it ask me to send a report error, I do and then my web browser and open this: [url]I know the problem was a driver that I was trying to update to make my computer work better but instead it messed up. How do I undo the updated drivers?
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