HP/Compaq :: Dust In Infinty Display

Last week I sent in my HP DV5T to get fixed because one of the supervisors set up a repair because I told them that there was dust between my Inifinity Screen and LCD and that there are keyboard impressions on my screen. I send it in, and wait and check the order status.

Last night I checked and saw that I had a service charge of $428.35 so I called and questioned them. They told me that we had to "Escalate" the problem and that I have to personally talk to a Case Manager. I call the Manager and I tell him my problems. He tells me that the two problems that I have are out of warranty claims and that it is physical.

I argueed for almost an hour and still nothing. I gave up and they are in the process of returning my laptop. Thing is that, he said that the issue of having dust and keyboard impressions are now in the "ISSUE TRACKER" status and that HP will be looking out for others that have the same problem.

So what I'm hoping is that many of you that have DUST or Keyboard impressions with your INFINITY Display, call up HP and complain because they said if they hear about it enough, that it will fall into a Design Flaw and that we will all get Brand New screens.

I've noticed that all HP Infinity Displays get dust by people that posted comments here on the Notebook Review, so whether or not you have a DV5T or anything else, just as long as you have a INFINITY SCREEN, you should call and complain because we should not be held responsible with the repair costs for a design flaw.