HP/Compaq :: Recovery After Factory Defaults
Apr 17, 2010
if i use the recovery disk to take my old HP to factory defaults before selling it, is it still possible for someone to use those data recovery software to pull up my old info? Is it just better to use something like dban of killdisk?
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Sep 28, 2014
I am trying to restore a corrupted M5 to factory defaults. Since the HDD was corrupted, the Acer eRecovery would not work. I purchased the Recovery Media CD set, changed BIOS to boot from CD, disabled secure Boot.
The System Disc comes up, i selected Restore Operating System to factory default. I get prompts to insert Recovery Disc 1, and after a few seconds get a message that the is no sufficient disk space to copy temporary files.
The HDD is 500GB, C: drive is 450GB and 415GB free.
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Feb 21, 2013
I would like to restore my XPS M1530 to factory defaults. I saw on the recovery drive a file called Factory.wim Can I use that file to restore factory defaults? I would like to format the drive and start from new again if possible. Do I need the disks that were sent to me with the laptop or is all of the info on the recovery partition?
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Jul 24, 2014
How do I refresh my HP G62? My laptop runs Win7-32bit and it was used by my son. Now that he has another laptop, I want to use his old one and I thought of refreshing the entire OS and to have the laptop as it left the factory with the defaults. Can I refresh it to Win 7 64bit or even Win 8.1?How do I do the refresh procedure with HP tools?
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Nov 8, 2008
I decided to restore my aspire 5930g laptop to factory defaults, and started out with creating the restoration discs. At this point, i wasn't really aware that one could restore from the harddrive.
So i booted up the discs and started the restoration process. But now, the dialog tells me to insert the third disc, while i only have two. What should i do? I could try to kill the restoration process and start over from the harddrive, but im afraid to harm the system.
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Mar 12, 2013
We have a Dell E6330 that is running Windows 7 Professional on it. we need to set this Dell back to factory defualts but do not see an option to do so. I know that it does have a recovery partition but I do not see a way to access it.
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Dec 6, 2014
I bought Acer Aspire Switch 10 SW5-012-16GW Detachable 2 in 1 Touchscreen Laptop (64GB) windows 8.1 on 11/30/201 from Amazon.
After two days, I could not get on internet anymore due to some proxy server errors. I also noticed there were many junkies installed.
So, I would like to have a complete clean up by resetting it to factory defaults. The Amazon box did not come with any system CD.
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Mar 2, 2009
I've been trying to restore my system back to factory defaults for a while now. I've tried pressing ALT + F10 at startup, but it just beeps loudly and brings me to a command screen, saying:
[ /NOEXECUTE=OPTIN]
I've tried several 'fixes' but have had no luck, I would really appreciate somebody helping me, as it would save me in technician costs.
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Dec 18, 2014
System: Aspire 5552, Model Pew76: I'm attempting to restore the default software using the System and Recover Software. Everything goes fine until after Running the Language disk. The installation hangs at 99%. Here's what the Restore Progress displays:
Elapsed time: 12:31:18
Restoring system: 100%
Updating system: 99%
Why does the installation hang at 99%?
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Oct 30, 2014
Just purcased Aspire E1-510-2611 - 64 bit, Windows 8.1 - as it was set up in store as display model it appears to be in "Display Mode" - with account already entered, etc. How do I reset to factory defaults so that when I turn it on it is just like turning it on for the first time or is there a better way to get back to the "just out of the box" condition?
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Sep 4, 2014
I lost the restore partition on the original SSD that my Yoga 13 shipped with. Is there a collection of drivers and whatnot that would allow me to restore it to factory defaults on my own with a fresh windows installation? I have the win8 key from the BIOS but don't want to lose out on all the required drivers if I were to just reinstall windows myself.
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Jan 12, 2009
I have been given an Acer 6930G by a family member to setup. After realising there's 0 discs included with the laptop, the Acer pop up message tells me I have to make my own factory default image. I have successfully made it on 2 DVDs, my question is now in the manual there is nothing about how to use it, I was wondering if anyone can share any insight to me as to how it works.
Basically I know it is probably a bootable DVD as the root of the DVD suggests (several "BOOT" files) I was wondering how it actually looks like? I haven't tested it yet as the user was extremely desperate to get it running so I had to give it up the moment the DVDs were made.
If I put the DVD in and select to boot from it at start up (before getting into windows) does it take me to some sort of custom screen where I can SELECT that I want to reformat and restore the laptop? I want to know what options I am given and I can only assume that it's the same for most laptops.
And I can only assume again, that if I factory restore it, it will come back with Vista activated and all the initial bloatware again, along with all the drivers for it (so I don't need to go track them down).
This is all I need to know, I wish I can test it but I can't even get the laptop back now (until it breaks ...)
If someone can post their experiences with it I will be grateful, this is just more for reassurance than anything, and confirm my assumptions? Many thanks in advance!
EDIT: I have discovered that I can launch that recovery app by pushing ALT+F10, I have managed to wrangle the laptop temporarily to test and have discovered that I can choose from 2 back up options, but I dare not go any further, can someone tell me the next steps? One says factory default, and the other is user's backup.
I can guess that if I choose the first option, factory default, it'll ask for the DVDs I have created? And the 2nd option will restore a backup I made selecting the user option on the recovery app.
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Nov 26, 2014
I'm trying to factory restore my HP Compaq 6510b with Vista. I've not got a recovery disc & laptop didn't come with 1 either. F11 option doesn't work however F8 allows me to access the Advanced Boot Options however there is no repair your computer or system recovery option on the menu.Also there is no recovery manager when searching at the start menu.System restore option doesn't seem to be much supportive as the date available only seems to be in the last few days.Am I wasting my time trying to factory restore or is it time to finally upgrade my once trusty & reliable laptop?
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Jul 8, 2013
I have a pavilion dv7-6b50ei notebook pc bought 2012. It always gives a command prompt pop up which doesn't stay long enough to read. I also felt there's a virus on it which my anti-virus couldn't solve so I tried factory resetting but when I restart and press F11 it gives an error(something like a boot.. is missing). so I tried my recovery discs. Disc 1 of 4 ran fine but disc 2 keeps stopping with an error.
Now the laptop doesn't load as I think the OS has been formatted during the recovery and don't know what to do. I feel disc 2 is bad too because it also gave an error while trying to copy it to a USB pen drive. I have also tried an external dvd and run the hp test on the hard drive; the hard drive passed the test. If I can get a new set of recovery discs, it would solve my problem.
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Nov 22, 2014
I am trying to do a Facotry Image Recovery with a CD and the system has been stuck at 74% with 13 minutes remaining for over an hour now. I have a Pavilion DV6000 with Vista Home Premium.
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Mar 11, 2013
How do I get back to the my starting configuration
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Dec 1, 2014
How do I do a factory reset on my pavilion entertainment PC with windows 7 on it .?
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Aug 28, 2014
i bought hp ar5b125 laptop from usa and now i am in australia, lately my laptop is giving too many problems and i just want to do factory reset but i am not able to do it,i bought it with windows 8 pre installed and upgraded it to 8.1.recovery folder on this laptop is empty, i can't even use the refresh laptop option, it keep asking me for missing files.
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Apr 19, 2013
I bought a Dell XPS13z (L321X) in near future. But It's broken because of an Accident. The screen is broken completely. Probably it will be repaired after insurance procedure finished. Just because of it will take time and I need a computer I bought the new XPS13z again.
I have created a Factory Restore USB Flash Disc for my first laptop. Can I use this USB Flash Recovery for Both Laptops. Or Should I create the new one for the second laptop. They both are XPS13z (L321X) with same hardware. If the recovery usb includes same software I want to keep only one Recovery USB for Both.
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Nov 28, 2014
Forgot my password to my old mini hp. How to factory reset .....
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Nov 30, 2007
managed to overwrite the PQService on my Acer Aspire E380. Acer very promptly sent me recovery DVDs for my model, one System DVD and one Recovery DVD. Some of what I've read here confuses me a bit, however, and makes me afraid to use these discs if I should ever need to.
To sum up my question as succinctly as I can: if PQService has been deleted/overwritten, will system/recovery DVDs issued by Acer itself (sent from the company) still function, or will they do me no good? I'm asking you guys because, frankly, my experiences with Acer's support have been less than stellar.
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Jan 8, 2015
My Dell 7737 won't install Factory Recovery. It requires a 931gb (1TB) HDD. I've updated to the latest BIOS A09.
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Jul 19, 2008
I installed Windows Vista but finally I would like to restore my computer with the Dell factory restore.
At boot, I press F8 but there isn't the "Repair my computer" option anymore...
How can I restore my M1530 with the Recovery partition ?
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Dec 24, 2012
I`ve just received my new notebook and I had already bought the SSD drive I would like to use with it.In the first moment I thought it would as easy as described hereURL.... but my notebook has the windows 8 and the OKR 8.0 and I can't find the option to create recovery discs.
I found out that I can make a recovery media, a pen drive with at least 16Gb, to recovery the system. I would like to make the same with DVDs. create the recovery discs or to reinstall the windows 8 from scratch with the same license key (not even sure if I have one) the one preinstalled in my notebook?
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Oct 2, 2014
I have an HP Pavilion 17-fO65us. I want to reset it back to factory settings (to make it like it was when I first bought it). How do I do that?
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May 4, 2009
I'm trying to remove the dreaded Sony bloatware from my new TT. Is it the case that by purchasing a set of Recovery DVDs from Sony, I will be able to initialize my TT without the bloatware? (Then this might save me the hassle of a semi-clean install, and something going terribly wrong during the process).
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Sep 20, 2014
I have an HP 2000-2b89WM Product code C2M42UA#ABA that has failed to complete the factory reset. The 1st time it sort of worked from the recovery partition, to windows 8, then during the update process to get 8.1 it failed to install one of the updates and rolled them all back. It would not install any updates after that point.
I tried to do the reset again but it would not run. I tried the DVD's but they wouldn't get past either 14 or 16 percent. I created the backup set on a USB drive from an identical laptop, bought at the same time. The restore from the USB seemed to be working but now the computer acts like it's booting, flashes a screen for about 4 seconds with a box with the time setting and reboots. I cannot access the recovery console or any boot options. It is stuck in this loop with no seeming end.
How to get it out of this loop and restore from the USB again?
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Nov 26, 2014
I have an HP Pavilion G6 that I purchased in December 2012. Yesterday I decided to get a new HDD to upgrade it and start fresh. It's a 1TB SSD+HDD hybrid by Seagate. It installed without a hitch, and I used my HP recovery CDs to do a factory format of the disk.It finishes, reboots, but instead of rebooting to the HP Windows 8 setup screens, it goes to what looks like Windows 8 safe mode with a box containing the date, time, and it says something along the lines of "HP diagnostics driver installation" with an OK. Clicking that or not makes it disappear, and there's a command prompt bar at the bottom left hand corner of the screen.The screen changes to an HP screen that begins to install drivers. It finishes, and reboots to a black screen that says "no boot device detected, please install OS."I ran a check of the drive and it's fine. I swapped my regular drive back in, and it loaded up fine. In fact that's what I'm using right now to type this. The boot order was never changed in the BIOs. If it were the connector failing I doubt it would load the drive that's always been in the computer. Loading up the newly formatted drive in an external enclosure shows that Windows 8 is indeed on it, but on a 93GB partition even though the drive is 1TB.
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Aug 27, 2014
Pavilion G6-SS40SA running Windows 8. I am working on this computer for a friend. Somehow, he managed to get an app on there which ran at startup and resulted in it slowing down internet access to a crawl as well as making the machine virtually unusable . In an effort to get rid of it, he attempted running restore. However, neither destructive or non-destructive options would work. He was getting error messages - firstly 'Unable to reset your PC. A required drive partition is missing', followed by 'The drive where Windows is installed is locked. Unlock the drive and try again'. I managed to locate the program that was causing the problem, and uninstalled it. He asked me to reset the computer to factory state, but unfortunately, this will not work - it starts up, warns that all data will be lost and I confirm that I want to proceed. It then appears to start the process, but almost immediately ends shows a message saying that no changes have been made. Where do I go from here?
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Nov 12, 2014
I don't have the recovery partition on my system anymore, but would like to reset my Ideapad Yoga 13 to factory status. Is this possible somehow? All the guides I've seen assumed that my recovery partition was still intact.
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