HP Envy 15 J000eb Audio :: Headphones Are Not Found And Do Not Work?
Jun 20, 2014
After I got my laptop, HP Envy 15 j000eb, back from the computer store where they put a new keyboard in it (spilled soup), I found that I cannot longer use my headphones: when I put my headphones into the audio jack, the sound keeps coming from the laptop speakers, and nothing is heard coming from the headphones (tried with several headphones, they work fine on other computers).
I updated the audio driver with a download found on the hp site [URL] but the problem stayed the same.
My audio worked just fine until before I gave my laptop in for reparation.
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May 27, 2013
I have a problem with my HP ENVY m6 laptop (Running Windows 8) regarding sound on my headphones. Just as recent as today, when I plugged in my headphones no sound came through. I tried another pair, but got the same result. This laptop is only about 4 and a half months old (Got it in mid-January), and this is a real bummer.
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Feb 3, 2014
I have no sound, although everything tests fine and volume is changing. No sound from speakers or output to headphones. I have tried all invetigations, everything is OK including Windows Audio, set to automatic.
HP Envy 15 Product Number A9R05PA#ABG running Windows 7 64 bit.
Also, while sitting in its usual well ventilated space it has gone in to thermal shutdown a few times when I wandered off, and froze once on startup. I am now backing up everything ...
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Aug 23, 2014
I have an HP Pavilion g6-1d73us laptop and although my headphones work properly the speakers do not. This is a recent problem. I have tried troubleshooting with windows troubleshooter with no results. I have checked all the drivers for audio and they check out fine. I have tried driver software with no success. Windows Media Player does not work. I get an error message when I try to use it. What else can I try?
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Jun 8, 2014
I have a HP ENVY M6 Notebook, after I update my PC, there is no sound at all. It shows no speakers or headphones are plugged in. Also IDT High Definition Audio CODEC was disappear. How can I reinstall it?
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Nov 16, 2013
Recently bought HP ENVY m6-1231ea with beats audio and tripple bass subwoofer. But how to get working subwoofer ? Pressing fn + b does nothing...
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Apr 6, 2014
I have this HP envy 17 j000eb notebook with Windows 8 that I really would like to get rid of.
I managed to install Windows 7 on it, but it doesn't recognise some hardware.
Luckily audio and video works as well as the touchpad and DVD-rom, but I don't have any of network adapters installed, nor USB, and I still cannot find any drivers for them.
It shows a dozen of pieces of hardware needed to be installed.
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Apr 25, 2013
I have an HP Envy 14-1111 nr notebook with Windows 7, and I have always had problems with microphones working. I plug in my headset and put the plugs into the correct ports, including putting the Mic plug into the port with a picture of a headset/mic. I also put the audio plug into the correct port.
The audio always works fine- I can hear things properly coming from the headphones. But the mic NEVER WORKS. I've made sure that the mic is enabled, and I've set the headset mic as the default recording device, and made sure it's not muted, and even tried like 3 different types of headsets, but it still doesn't work.
My computer recognizes that my headset has a mic when I plug it in, because the independent headset microphone pops up on my recording devices. But no matter how much noise I make into the mic, my computer doesn't recognize any of it. It is basically saying that it can't detect any sound from the mic.
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May 3, 2009
i am the proud owner of a brand new HDX18T. Everything seems to be functioning fine except the following:
Whenever I plug in headphones, the audio from the PC speakers continues to play. I can hear everything in the headphones AND the PC speakers at the same time. I spoke with an HP support tech who suggested reloading the driver which I did. The problem remains. I am hoping that this is a software setup somewhere that I just haven't found yet,
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Jul 11, 2014
My computer went through a standard update, nothing out of the ordinary and all of a sudden my audio doesn't work. I restart my computer and it works for a couple of minutes and then it stops. Ten minutes later it works again and then cuts off and so on, so forth.
Product Number: C8F10AV
Model Number:
I have Windows 8, 64-bit operating system.
I followed the direct HP support website to troubleshoot the problem and it told me to turn the volume up.
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Jul 19, 2014
I own the Pavilion g6 and ever since I've gotten it, I've had audio driver problems. This is a recent one. I'm not able to set my Communication Headphones as the default device.The reason I want to is because I want audio to go through my headphones only, but if I disable speakers and headphones, volume mixer glitches out and says "No audio device is installed" I've also had other problem too, my microphone does not work correctly but the headphones do. I've already tried uninstalling / reinstalling by the way.
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Dec 29, 2014
since the past week, whenever i plug my headphones into my laptop sound comes through BOTH the laptop speakers and my headphones. It was working perfectly fine last week. My laptop doesn't have a Realtek driver, it has IDT with beats. I have already uninstalled and reinstalled the latest drivers, and if I had realtek i would be able to change the settings.
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Jun 21, 2011
Also, this solution doesn't work:"All u need to do, is right click Communication headphones, and click Disable.right click Sound button on taskbar> playback devices now you have speakers and headphones selected as default device, and communication headphones seleted as default communication device."The communication headphones have been disabled, but the speakers still play alongside the headphones.
I think part of the problem is that the playback device is "Speakers and headphones", but I can't split this into two separate devices for the life of me. if I disable "Speakers and Headphones" and enable "Communication headphones", the problem fixes itself and then introduces new problems: certain programs requiring sound output do not work, and the volume-changing buttons on my keyboard don't change the volume.
I have IDT High-Definition Audio CODEC (as a driver?).I can't remember what I did before this happened. I suspect it was the audio driver update, but that's a wild guess.
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Aug 28, 2014
HP Pavilion 10 TouchSmart 10-e010nr Notebook PCWindows 8.1Product No. F3F15UA#ABA
When I plug in headphones, the onboard speakers still play.
Is there anything I can do or is something broken?
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Jan 14, 2014
I have a brand new Yoga 2 Pro that has an audio jack problem. The internal speakers play audio just fine. When I plug in a pair of headphones into the jack on the right side of the unit, no audio comes out of the headphones. The internal speaker continues to produce audio as if there is nothing plugged in.
Failed solutions:
I've tried using various types of headphones. No change.
I tried re-downloading the audio realtek drivers from the lenovo website and re-installing them. No change.
I tried rolling back the audio driver to the Windows version. No change.
Is there anything else I can try? Non-working audio jack makes this a dealbreaker and I'll need to return the unit.
Update: According to Lenovo phone support, all my headphones are 3.5mm and they need to be 2.5mm. Frankly, I think they have it backwards and what I have are 2.5mm plugs, but either way I'm headed to radio shack to find an adapter to make this work.
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Jun 11, 2014
The speakers on my laptop have stopped working all of a sudden! But the headphones do though there is a low buzzing sound when i use them. When in control plan to look at the problem it tells me they are working. Laptop is only a few months old!
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Nov 3, 2014
This problem started after updating my audio driver on my HP Pavilion dv6 7039tx laptop. I noticed that the volume has been muted and a message reads out no speakers or headphones have been connected. After using the windows troubleshooter the troubleshooter detects that "the hardware changes might not have been detected".
I have now already rollbacked the driver uninstalled it and reinstalled it multiple times rebooted my PC too but nothing seems to work. In the device manager it detects my IDT high definition codec devices. I strongly feel there is something wrong in the registry since this is not a hardware problem. Even in the HP Support troubleshooter it does not detect my audio devices. I dont know what to do I really dont want to restore my PC .....
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Aug 21, 2013
I have a HP Pavilion dv6-6119tx Entertainment Notebook PC. There is a sparking/cracking type of Noise during Startup & sometimes during usage,which makes it too irritating to listen to songs or other things. My Audio drivers are upto date,tried installing & uninstalling them but of no luck....
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Jul 5, 2014
The speakers on the laptop itself work, but when I plug in any pair of headphones or earphones (I've tried 5 known good pairs) and it is the same problem every time. The right ear piece works and the left does not. I have uninstalled and reinstalled the driver to no avail.
Is there any easy solution like an usb audio jack or something I can use to be able to use headphones?
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Apr 20, 2008
I'm trying to have simultaneous sound from both the headphone jack as well as the internal speakers. I've enabled the concurrent audio via the Smart Audio panel (Audio Director), tried the blue and red buttons (got successful results), but all of the computer sounds still come from the headphone jack.
W520, i7-2820QM, BIOS 1.42, 1920x1080 FHD, 32 GB RAM, 2000M NVIDIA GPU, Samsung 850 Pro 1TB SSD, Crucial M550 mSata 512GB, WD 2TB USB 3.0, eSata Plextor PX-LB950UE BluRay
W520, i7-2760QM, BIOS 1.42 1920x1080 FHD, 32 GB RAM, 1000M NVIDIA GPU, Crucial M500 480GB mSata SSD, Hitachi 500GB HDD, WD 2TB USB 3.0
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Oct 27, 2014
I have updated my HP Pavilion G6 2242sf to Windows 8.1 and the sound quality is not as good as in Windows 8 : In the Dolby control panel the equalizer works but switch the Dolby Advanced Audio checkbox has no effect so there is no more surround virtualization and the 3 effects "Movie", " Music", and "Voice" are not working anymore.Now my laptop speakers sounds choppy.
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Jun 28, 2014
I have HP envy 15 j002er laptop. Originally I got it with Windows 8 but then I changed operation system to Windows 7 Pofessional (64-bit).I can`t install IDT high definition audio codec on it. I guess that is the reason why I don`t have and I can`t use Beats Audio interface on my laptop (only speakers are working). There are no audio drivers for Windows 7 available for download on HP website. When I`m cheking for driver updates via HP support, it proposes me only updates for Chipset, Graphics, Network, etc.And no Audio Driver..How can I solve it and install IDT high definition audio codec?
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Jan 8, 2015
I recently bought a HP ENVY TouchSmart 15-j009wm which initially had windows 8, I installed a new O. S. Windows 8.1 64 bit and lost the driver pack for beats audio, I have been searching online for a download but cant seem to get a link to download.
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Oct 14, 2014
when i hook up my second monitor useing the hdmi port and switch the monitor mode to extend the audio stops working. The volume mixer still shows audio movement but will not output the audio.
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Sep 10, 2013
So I recently purchased this powerhouse of a machine and absolutely love it. I have one problem though and it is a really bothersome one to me because i really enjoy listening to m music and use my laptop as an audio source for my higher end audio components.
I have an envy 15t-j000 touchsmart that i purchased in late july and received in mid august with the beats audio option.
Ever since I first powered on the computer the audio would skip or fluctuate. I would notice the fluctuation when plugged into my stereo via the 3.5mm headphone jack. It would sound like the volume would lsightly fluctuate or maybe miss some of the lower end frequencies.
The more noticeable problem is the skipping. It will make a skipping noise that sounds as if the computer is bogged down with material, even when all that is being performed is playback. It sounds like frequency in the lines. This will occur at random times under various circumstances. It occurs when playing a music file as well as streaming music through spotify or pandora or playing a video on youtube. The skipping occurs in all those circumstances in both output to another source (headphones or speakers) as well as playing through the built in speakers.
Is it possible I am missing a driver? Is the sound card messed up? Is it just a problem with the computer? is there a fix that doesn't require me sending it back to hp?
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May 15, 2014
I have an HP envy 6 1030-sq ultrabook, run windows 8.1 and my beats audio isn't working any more.
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Jul 29, 2014
Just updated to windows 8.1 and now my beats audio is not working on my HP ENVY x2 Tablet/PC. I am running windows 8.1 32-bit, Product name: HP ENVY X2 PC, Product number: C7F27AV, Serial number: 4CN312078X. Also my headphones are not working.
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Aug 25, 2014
I am having some trouble with beats audio. My laptop is a ENVY m6-1232ea.
My problem is that when I listen to music or watch a movie, and I go to change the EQ/bass settings it is completely ineffective. It just sounds completely flat. I tried turning on/off beats audio but the sound is still the same.
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Aug 1, 2014
I have a HP Envy Dv6 7200-et
Model Number:C0V57EA
Product number:C0V57EA#AB8
Deleted my beats audio eq.
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Jul 16, 2014
the Hard drive on my HP ENVY dv4 crashed and I have replaced it with a Samsung SSD 840 PRO. I dont have a back-up and have had to purchase a new version of Windows 8.I am trying to install this operating system, but when I turn on the computer it tells me that there is no boot device is found.How to I get the computer to read the new windows 8 disk that I have purchased so that I can install the operating system?
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