I have a two week old HP Envy 15 laptop running Windows 8.1. Today I plugged my cell phone into the laptop to sync my music and the phone was NOT recognized as a device. Then my logitech mouse and keyboard immediately stopped working. They work via a mini usb bluetooth. I tried rebooting and that didn't fix the problem. I checked the device manager and some usb devices were showing yellow. They were
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- Intel 8 Series / C220 Series USB EHCI #1 8C26- Intel 8 Series / C220 Series USB EHCI #2 8C2D- USB Root Hub (xHCI)
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I rebooted into diagnostics and tested each USB port and it said the USB ports were fine. Rebooted again and still nothing was working. I followed the steps to uninstall the devices and then reboot, and nothing happened except now the bad devices are listed as "Universal Serial Bus (USB) Controller" and "Unknown Device". I've tried reinstalling the driver to no avail. The HP and Intel sites don't have a driver package for Windows 8.1 that works. The HP Intel Chipset Installation Utility does not install properly - "An unknown error occurred. Setup will exit"I checked the event logs and they had a few events about the "pointer device". "A pointer device reported a bad angular logical range", "A pointer device reported a bad angular physical range", and "A pointer device did not report a valid unit of angular measurement".At this point, the ports allow power though, but still won't connect anything plugged into them. Is this just a plain hardware failure or is there something more I can do to get this working without having to send the laptop back?
I have an Envy 14-1110NR laptop and am getting a Hard Drive failure imminent message every time I boot up. Having run the HP diagnostics, the hard drive check fails so I'm guessing I have to replace it.  The hard drive is a Samsung HM640JJ which has gone obsolete.Â
I have a HP Envy dv7-7000 series laptop, C2N70UA, running Windows 8.1 and I'm having battery charging issues. It states it's plugged-in and charging. Yet after 4+ hours, the charge level is as it began (7%). I have updated all software; done a "System Diagnostic"; purchased a new battery; the charging adapter is good;Â BIOS does recognized the new battery and not the old battery. With the new battery and a diagnostic, the system displays following code: Â
"Failure ID: M0CCHL-6A478C-QFPK0K-C09C03 Â I am leaning toward purchasing a new motherboard and learn from "scratch" and understand what it may take to accomplish that feat . I am hoping it doesn't come to that.
I bought yesterday  new notebook, HP ENVY 17-j162no. The very first time (and each time later) I started the laptop, I got an error of smart drive failure. I have never before on any computer experienced that even after such an error, nothing seems to be broken. I went to BIOS and ran the examining tool, and you can see below the results. What's the next step to do?  SystemDiags.log 2014-10-05 11:28:30 ================================================2014-10-05 11:28:30 EFI System Diagnostic 5.4.3.0 Started2014-10-05 11:28:30 Load Options =2014-10-05 11:28:30 Old Hii Protocol not found.2014-10-05 11:28:30 SysDiagsBiosData2011 Configuration Variable Acquired2014-10-05 11:28:30 Absolute Pointer Protocol Not Available
There's a "disk read error occured" when I startup and it won't boot into windows at all. I did a hard disk test in BIOS and the Short DST failed and the failure id is GTU23F-5QF788-XD6V5F-60UR0 for Hard Disk 1. I know there's an 80 SSD and 750 HD but which one failed? Â If the ssd failed can I use the 750gb HD or does it need both? Â If I do need to replace the SSD can I replace it with a regular HD (on a budget) and what size drive do I need? 2.5?
My computer won't play sounds at all (videos online, downloaded music, games on my computer, everything).Â
This doesn't happen all the time. I'm not sure but I think it usually happens when I use my computer for a long time (1-2 hours). It starts working again when I restart my computer but it stops working later and I have to restart my computer again.Â
I have a small problem with my m1330 laptop. At some times it works perfectly, but at other times it will boot up but only a series of colours as can be seen in the image below.
I wanted first though it was a problem with the LCD, but later read that there are quite some problems with the m1330 gpu. Do you think I need a new LCD or that the GPU is to blame?
Has anyone had a GPU problem fixed more that one year out of warranty?
During my 1 year warranty the motherboard and CPU were replaced twice. My warranty ended in 2008
and my computer suffered from a GPU problem in 2009. After arguing with customer service for a while, Dell fixed my computer outside of warranty as a 1 time exception.
After assembelling it today, i found that when i plug it in and try to boot it up (everything hooked up correctly) the harddrive spins for 3-4 seconds with the green LED on and then it shuts down. No fans. No screen. No life?
Also when i touch the on button, the Wifi LED flashes for what feels like a millisecond. It has no BIOS or anything else installed, the battery got disconnected so i guess that means im in no mans land.
UPDATE:
Just reseated the CPU and it kind of works :/ It turns on and stays on, with the first 2 leds of power and the one to the right turning on. No fans spin and the screen is blank but atleast its turning on now... Ill fiddle some more and find out whats wrong.
UPDATE:
I entered a disk to the drive.. It spins it and seems to run. The screen (monitor) is still black however? But does this mean i can boot on the bios off a disk now?
I purchased two XPS 1640 laptops with build dates the end of March 2009.
Recently I discovered that the DVD drives in both of them have failed. When I insert a DVD (movie, data or software) I hear a loud clicking noise and then the DVD ejects.
Since these laptops are used by my wife and son I don't know exactly when they failed but I know that I installed software on one of the first part of May and things were fine .....
I attempted to upgrade my ageing aspire 3053 to the quickest processor I could find, a Turion mobile X2 - TL-60 to be exact.
I prepared well for it, buying arctic silver 5, IPA and whatnot. I even paid some dodgy ebayer £2.50 for the service and repair guide for it.
However, it has not gone very well, after installing said new processor, the only thing the machine would do was turn on, pass POST and then the fan would spin at 3 bazillion RPM and then switch off. Cue 7 attempts of applying the thermal compound and much swearing, still to no avail.
After leaving it on the coffee table in bits for the past 3 weeks, I finally decided to call it a draw and re-install the old Sempron. Oh dear. Didnt quite go as expected either....
My machine now is only half the laptop it once was pre-faffing. I can no longer complete the XP setup, as, after all the files are copied across, and you enter the stage where you set up the internet connection, quite a few odd things happen. The cursor jumps around the screen like the machine is struggling and you have to hold down the keys for at least 30 seconds each to get them to register.
I have taken it to bits again to see if I could faff with it some more, and have noticed a couple of things:
1) The mainboard appears to be now warped.
2) There is a slight burr on the heatsink where the cpu core will sit - looks like a manufacturing defect.
My vaio's fan quit around the time I installed Windows 7. I cannot say for sure that Windows 7 caused the problem, but I cannot for the life of me get the fan to turn even one revolution now.
So I have looked into replacing the fan which actually seems very simple. My problem is, before I pay the money for a new fan, how do I ensure that the problem is actually the fan and not the thermostat on the motherboard which would make replacing the fan worthless.
The fan would be repairable, however, a failed thermostat means that I should just back up the hard drive and prepare for eventual component failure as it is heating up like a sun of a gun now.
HP DV5-Z CTO1000 AMD Turion ZM-80 2.1Ghz @65nm and .950 Voltage 3GB PC26400 RAM (Samsung 2GB, Elpida 1GB) ATI Radeon HD 3200 w/ 256MB shared memory Windows 7 Ultimate
In normal use (meaning browsing the web, listening to mp3 music, watching h.264 video, using MS Office, etc) there is absolutely nothing wrong with the machine. However, after a few minutes of light gaming, such as the Sims 3 or World of Warcraft on low settings, the entire system locks up and shows the following screen. The only thing that remains functional is the caps lock button, which lights on and off when pressed. No alt+tab, no ctrl+alt+dlt, nothing else.
At first I thought this was an overheating issue, as placing a desk fan near the heat vent made the problem delay. Instead of deathscreening a few minutes into playing the game, I could get a good hour or two of functionality. But even with the desk fan in a cold environment, the problem still occurs.
i have a dv2220us i purchased sometime in late 06 early 07 had a few issues over the years nothing major.
sunday 04/02/10 i pick my laptop up slide my finger across touchpad and nothing happens. quick launch buttons are lit, power light is on and wifi selector is orange while in on position. hmmm...i power it down then start it back up. it's much quieter than it has ever been and extremely cool. i pull hard drive cover and notice it's not spinning at all.
i remove hdd from chassis plug it in to coolmax cd-350 and my wife's dv4t hdd starts clicking, buzzing, beeping and grinding. i'm certain it's dead and i don't care if i'm able to salvage anything from it.
i purchased a wd6400bevt as a replacement, but i never made back up disks. i've installed the new drive all quick launch lights are on power light is on and wifi is orange. i know this hdd has no os or drivers, but i was hoping the monitor would wake up.
is it possible to buy a new video module for a HP DV8000 17" laptop? Mine took a dump on my, cant get into windows at all, and when its posting there's red lines all over. I can get into safe mode, but thats cause its just a normal VGA driver, but theres still lines all over the screen. Its been a great laptop, and I would hate to not be able to fix her.
When idle, my harddrive makes a very faint clicking noise. By "clicking", I mean the same sound it makes when it is loading something... you know, that "tik tik tik" noise.
However, when idle, it tends to make little "tik" noises every 2/3 seconds or so.
Now, according to the internet, clicking means my HD is about to die... but having looked on youtube, by clicking people mean very loud clicking, like i was turning a light switch on and off...
Now I don't know. Is "access" clicking every few seconds normal? Or should i get my hd replaced??
To clarify, the clicking i am experiencing is no louder than the clicking you hear when ur HD is accessing information. If I used HDParm and play with the settings, the clicking sounds becomes almost impossible to hear and less frequent.
ive been getting a vibe that my M1330 may bite the dust soon or relatively soon although its been pretty great and ive been praying that it doesnt have the issue.
Anyhow, I installed HWMonitor and basically I get temps averaging in the low-mid 70s and sometimes in the 80s. The highest it has ever gone since installing it two weeks ago was 84 C.
So at what temps exactly should I start to get worries are 70s bad?
Then my external hard drive has decided to give me corrupt errors so I cant even backup my files now ...
I am also a M1330 owner but unfortunately, not a proud owner. I bought my laptop about one and a half year ago with one year warranty. During the first year it broke twice.
When I use my laptop at home (which is most of the time) I have it connected on a HP w1907v LCD screen. In both cases the VGA port just stopped working (initially I had some colour changes and then it stopped working).
They came and replaced my motherboard in both cases. Now I ve got the same problem again but my laptop is out of warranty.
I ll try to persuade them that they gave me a defective laptop from the start so hopefully they won't charge me (I doubt it though).
I know many of you have experienced premature video card death on the M1530s with 8600M GTs due to heat related failure, but I've never been sure exactly what to look for. Here's my situation-
I've had my M1530 for about a year and a half now with no serious problems to date. I game regularly and use rivatuner to overclock my card, but I also monitor temps and after I started cleaning the vents regularly and using a CPU undervolt, the max GPU temp never exceeds about 74C.
Today, I fired up my laptop for some racing online with friends (I play GTR2 and GTR Evo online), but I noticed that no matter what I did, the games wouldn't get more than 10-15 frames per second when they normally run anywhere from 35-50FPS on the settings I use, which were unchanged.
I have the M1330, T8300, LED, 4GB, 250 GB, 8400 GS. This is the second time the GPU failed(GPU failed first week of use) and there will be a technician coming later on this week.
Has anyone had success getting a replacement laptop, i.e XPS Studio 13. Seeing that I have 6 months left on the warranty and the extra 1 year for GPU issues, should I continue to get the 8400 fixed?
Have they resolved the issue with these "newly soldered motherboards"? Should I just ask to be replaced with an X3100? I don't really game, but do watch a lot of movies, especially HD rips.
I'm not sure what is going on, but I think my cooling fan may have broke inside my m1530.
A couple months ago, I was having many heating issues that I diagnosed as just the poor thermal pad application from the factory. So I undervolted my CPU and applied arctic silver 5 to the heatsink.
Everything was well at first, but in the past few weeks my comp has started running really hot again.
It will idle around 45-50 C, which is pretty good and much better than before the thermal pad change. However, under load (especially graphical) the temps go up to 90 again now.
I bought my Dell XPS 1530 in Feb 09 and last month the HD died! Right after I got the system, I reformatted it and installed XP. Everything was working great until it failed.
Can somebody tell me if somehow having XP on the sytem could cause something like that.
I know it would not make any sense, but I guess I am trying to figure out, why on Earth a 7 months HD could failed.
My WD 320gb hard drive failed for the first time since I got it in January by registering the error 2000 0141.
I phoned dell after it wouldn't turn on again and I reseated the drive, took out battery, powered on to discharge static etc.,
he arranged for a replacement drive to be sent on monday. after that I tried again last night and now it works., typing from it now, and no noises or anything seems to be functioning fine!
So, what should i do now? install the new drive & all my software - real pain, but knowing new drive won't fail? did the error message mean my current drive is on the way out anyway?
Im the proud owner of an M1330, and I have been for nearly two years. Which also happens to be the time my warranty expires...
Having recenty had my laptop repaired for the second time through gpu failure (the issue that hinders all 8-series mobibile chips) I cant help worrying that Im going to be caught out once the tide of Dell support goes out.
I have read that dell have now extended the warranty on these chips but what about people who purchased a laptop before this issue came to light?
My graphics card failed, they sent me a new one under warranty. It seems slower. I play richards burn rally, and I used to be able to play it with no problem, but now it freezes or slows down all the time. What the heck? I can't even play the game now.
gave me his VGN-NS140E a couple weeks back, saying his son F'd it up again, and needs me to do a reinstall of everything. Thought it'd be easy right? Well, Win7 installs about half way, and then says some files are unavailable or corrupted, and then quits. Same disk was used to install Win7 Pro on two of my other machines.
So I tried ubuntu, and found that after reaching the main screen, no matter which option I choose, install/run without install/check disk for defects/etc, it just reboots the machine.
I've worked with tons of thinkpads, only a couple of Vaios, but never came across anything like this...
Sony VGN-SR series bios update fail. now the computer is dead. battery light blinks. powers on, thats it. I know easiest way it to swap MB but warranty just over. damn viao updates!
