HP Envy Dv7-C2N70UA :: Battery Check Failure ID
Sep 19, 2014
I have a HP Envy dv7-7000 series laptop, C2N70UA, running Windows 8.1 and I'm having battery charging issues. It states it's plugged-in and charging. Yet after 4+ hours, the charge level is as it began (7%). I have updated all software; done a "System Diagnostic"; purchased a new battery; the charging adapter is good; BIOS does recognized the new battery and not the old battery. With the new battery and a diagnostic, the system displays following code:
"Failure ID: M0CCHL-6A478C-QFPK0K-C09C03
I am leaning toward purchasing a new motherboard and learn from "scratch" and understand what it may take to accomplish that feat . I am hoping it doesn't come to that.
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Aug 31, 2014
Old hard drive made strange noises and stop working replaced using the same Toshiba part number,
Now when turned on says on screen the smart hard disc check has detected an imminent failure run hard disc test.
Memory test OK hard drive test smart check - not available short DST- warning.
System info hp Pavilion g6-2285sa, Product No D1Q30EA#ABU
O/S windows 8 64bit have no recovery disc.
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Apr 13, 2013
I have a Installed Windows 8 on my Dell Inpiron N5110 Laptop. It was working fine but since last 3 or 4days it is having some issue. Each time when i start my PC it shows me an error with blue screen which has written
KERNEL-SECURITy_CHECK_FAILURE
at last line of Error.
I tried Re Installing Windows 8 but still the same issue. Also tried Installing Windows 7 but When Windows 7 Installation Finishes the System Restarts and Shows a blue Purple (Dark Blue) saying Your System BIOS is not ACPI Compliant.
I have tried Installing Windows 7 and Windows 8 several time but still the issue persists.
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Mar 14, 2013
Been using XPS15 for just over a year and am getting a "battery has permanent failure - need to replace battery" message....
I've rarely even used this current laptop without using power, so the battery seems to have died a bit too soon?
Is there a particular Dell battery I can buy that should last a bit longer?
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Aug 7, 2014
I have a two week old HP Envy 15 laptop running Windows 8.1. Today I plugged my cell phone into the laptop to sync my music and the phone was NOT recognized as a device. Then my logitech mouse and keyboard immediately stopped working. They work via a mini usb bluetooth. I tried rebooting and that didn't fix the problem. I checked the device manager and some usb devices were showing yellow. They were
- Intel 8 Series / C220 Series USB EHCI #1 8C26- Intel 8 Series / C220 Series USB EHCI #2 8C2D- USB Root Hub (xHCI)
I rebooted into diagnostics and tested each USB port and it said the USB ports were fine. Rebooted again and still nothing was working. I followed the steps to uninstall the devices and then reboot, and nothing happened except now the bad devices are listed as "Universal Serial Bus (USB) Controller" and "Unknown Device". I've tried reinstalling the driver to no avail. The HP and Intel sites don't have a driver package for Windows 8.1 that works. The HP Intel Chipset Installation Utility does not install properly - "An unknown error occurred. Setup will exit"I checked the event logs and they had a few events about the "pointer device". "A pointer device reported a bad angular logical range", "A pointer device reported a bad angular physical range", and "A pointer device did not report a valid unit of angular measurement".At this point, the ports allow power though, but still won't connect anything plugged into them. Is this just a plain hardware failure or is there something more I can do to get this working without having to send the laptop back?
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Jan 23, 2010
I was wondering how can i check battery health on my SZ4?
On my other laptop (IBM T42) there is a factory utility, it shows date of manufacturing of this particalar battery, how many times it was recharged, full factory capacity, and current battery capacity. I cannot find this information on my Vaio laptop.
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Sep 15, 2009
HP replaced the battery for dv3t under warranty. I had 6 cell High Capacity battery before. How do I make sure the battery is same High Capacity one?
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Aug 9, 2009
I need a new battery for my 8510p. Something very odd happened. I noticed that my battery has seemed to not last for very long these days. I saw HP's battery check software on their site and downloaded it. At the time I started the check, the battery was at 93%. The software determined that the battery needs to be replaced. The odd thing is that after I took the laptop off of the dock to check it's wireless connection, the battery charge plummeted (within a couple of minutes) to 11%, where it has remained ever since and refuses to charge beyond that. It's almost as though the software pushed it over the edge somehow.
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Sep 11, 2013
I have an Envy 14-1110NR laptop and am getting a Hard Drive failure imminent message every time I boot up. Having run the HP diagnostics, the hard drive check fails so I'm guessing I have to replace it.
The hard drive is a Samsung HM640JJ which has gone obsolete.
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Oct 6, 2013
I bought yesterday new notebook, HP ENVY 17-j162no. The very first time (and each time later) I started the laptop, I got an error of smart drive failure. I have never before on any computer experienced that even after such an error, nothing seems to be broken. I went to BIOS and ran the examining tool, and you can see below the results. What's the next step to do?
SystemDiags.log
2014-10-05 11:28:30 ================================================2014-10-05 11:28:30
EFI System Diagnostic 5.4.3.0 Started2014-10-05 11:28:30 Load Options =2014-10-05 11:28:30
Old Hii Protocol not found.2014-10-05 11:28:30 SysDiagsBiosData2011
Configuration Variable Acquired2014-10-05 11:28:30 Absolute Pointer Protocol Not Available
[Code] .....
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Sep 21, 2014
There's a "disk read error occured" when I startup and it won't boot into windows at all. I did a hard disk test in BIOS and the Short DST failed and the failure id is GTU23F-5QF788-XD6V5F-60UR0 for Hard Disk 1. I know there's an 80 SSD and 750 HD but which one failed?
If the ssd failed can I use the 750gb HD or does it need both?
If I do need to replace the SSD can I replace it with a regular HD (on a budget) and what size drive do I need? 2.5?
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Apr 30, 2014
Every time I run the Client System Update tool and check for updates I get the error message "Check for updates failed"
I have a Dell Latitude E6430 running Windows 7 SP1 64 bit and I am connected to the internet...
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Nov 28, 2014
I have a Inspiron 15 (3521, Late 2012) and my battery has failed 7 days after the warranty was up-Murphy's Law.
I keep my laptop plugged in all the time and therefore do not run it off the battery.
I don't see how the battery could fail, when I don't run (use it) the computer from it, especially after only 1 years usage?
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Aug 21, 2014
I have a W530 that is about 7 months old, and the battery, which used to sustain for 4-5 hours with moderate use of the computer, all of a sudden lasts no more than about half an hour. It was not a gradual change, but more overnight. When I look at the power manager, I note the full charge capacity of 10.23 Wh, which is extremely low for a battery that is only 7-8 months old. What would cause such a dramatic reduction in battery capacity in a matter of days, when I did not use the computer differently, or is my battery simply defective?
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Mar 23, 2013
Using an XPS15. My left touchpad button has some problems. It seems to only work if it's pressed 2-3 times, or if you push it down hard...
Could this be related to any settings / firmware? - I think it's more likely that's it's probably failing and needs to be replaced?
I have a permanent battery failure message...
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Aug 1, 2014
My computer won't play sounds at all (videos online, downloaded music, games on my computer, everything).
This doesn't happen all the time. I'm not sure but I think it usually happens when I use my computer for a long time (1-2 hours). It starts working again when I restart my computer but it stops working later and I have to restart my computer again.
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May 20, 2010
i've had my Envy 15 for over two months now and although i don't use it frequently enough my wife noticed that on a full charge, unplug then the next day or so the battery is drained.
Basically here is what she does:
she would charge the laptop up
unplug then use it for like 20 mins
shut down Start>>shutdown
CLose lid
About or two days later she would try to use it and the thing wont turn on. Plug in the brick and voila! thing comes up.
Is she not shutting down properly? or is there some program on sleep eating the battery?
Or is that the rate this battery drains?
this is still on the FACTORY image, i didnt rebuild it
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Mar 7, 2010
looking at purchasing one from futureshop, getting a decent discount, it has the i7 6gb of ram, 4830 graphics. It comes with both 6 cell and 9 cell, my question is, that is there anyway for me to get 3 hours from the 6 cell battery, with just office and wifi. Is there a way to underclock the processor a lot to do this, disable cores temporarily
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Mar 7, 2010
How much time does it add to the Envy?
Will the laptop automatically switch from the 6cell to 9cell when the 6 runs out?
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Jan 30, 2010
Now I haven't used my notebook on battery very often but judging by reviews and battery use here and there I do believe HP could've done better with designing their battery. I mean they can achieve up to 24 hrs with an elitebook (given its like a battery slice plus sticks out in the back) but don't even get close to a proper battery usage time with the standard battery. I've read reviews where the battery runs about 2hrs on battery and even some around just an hour, and that really is sad. I know the MacBook Pro was able to get about 7-8 hours out of a thin-n-light(given crappy hardware) so I know hp has the resources and capability to make this new battery. At least bring it out by the time the next gen Envys will come out and make sure these batteries will be backwards compatible with older Envys as well. Besides the battery life and locked multiplier I love my Envy
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Oct 31, 2009
Does anyone have the Envy 15 along with the additional slab battery that connects to the bottom? Anyone found a sure proof way to connect it?
I latch the latches, battery is secure... However, it still says that the 2nd battery is not found. Move it around a bit, and then its there.... Wait, then its gone...
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Dec 23, 2009
My Envy has the i7-720QM processor. I noticed significant reduced performance when running on battery.
RealTemp, Sandra, i7Turbo, Intel turbo boost monitor, cpuid, etc.. all report the multiplier at 7 (~930MHz), and won't move from there no matter what I do on the machine.
The multiplier seems locked/fixed at 7 regardless of load. As soon as it is unplugged it dives to 7.
I've changed the power plan to high performance and set min/max power management to 100%. This made no difference.
Is the BIOS forcing this? I believe 7 is the low frequency multiplier but shouldn't this kick in only is there is no activity (to save power?). If I am doing work, I expect the processor to at least run at the minimum frequency specified.
This behavior has been confirmed now by other members of the forum. Previos BIOS releases (F.05 and F.06) have been tested and showed the same issue.
I attached two screenshots, one the system running on power, and the other one on battery. Both running prime95 small FFTs.
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May 31, 2010
I just got a new envy 15 the other day. There is a high pitched noise that is kind of annoying, but I'll be using the laptop at a cafe 90% of the time and probably won't notice it. I'm pretty happy with the laptop otherwise.
Does anybody have any tips on increasing the battery life? Other than screen brightness and lowering the "maximum processor state" in the power plan, are there any other settings i should be aware of? I've read posts claiming to have increased battery life of an i7 envy 15 to 4-5+ hours. I think I'll be pretty happy if I can squeeze 3+ hours on my i5...
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Apr 30, 2010
Playing an SWF (flash) file with video embedded in on AC power looks great. When unplugging the power and working on battery, the same video becomes very sluggish and unwatchable.
I've checked all power setting and ATI control panel and changed all "Optimize video on battery" I could find.
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Feb 21, 2010
I spent a couple hours reading through dozens of pages in the 3 separate HP Envy 15" Owner's Lounge threads and couldn't find a definite answer to the following questions--there was usually conflicting info.
In total there's over 1k pages, so despite considerable time spent perusing and searching perhaps I missed a definite answer somewhere in there. So hopefully, it's okay if I ask this outside of those threads for a conclusive answer:
1) Every review I've read mentioned the heat issue with the i7 system. Has anyone read an official review or gathered a consensus from users if the i5 version of the 15" model has lesser heat issues?
2) Does the i5 have graphics switching? And does the i7?
3) The i7 has very short battery life, which dissuades me from getting it. Is the i5 any better? What sort of usage are most i5 owners getting out of it?
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Nov 10, 2013
I am running Windows 8.0 (64bit) and my wifi is not working properly on Battery mode. On AC Adapter, it works 100% perfect but in battery mode, it always goes to Limited Connectivity. Repaired it but 25seconds later it gets the same problem. Limited Connectivity every single time. It's an endless cycle. Warranty has expired and I am not happy with it.
Even if repaired, cannot open any website. Full 5 wifi bars but still the same result. Tried manually (TCP/IP Settings IPv4) but didnt work at all.
My wifi driver is Intel Centrino Wireless N 2230 ( 15.12.0.6 version updated from intel.com website).
Product number C2Y46AV (HP ENVY DV6 NOTEBOOK PC)
Tried everything that I could possibly think off such as disabling Norton Firewall & Running windows firewall but still the same problem.
Updated everything from HP.
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Oct 13, 2013
Recently, my HP Envy M6 has been intermittently losing internet when running on battery - it's always fine when plugged in, however. I've run the wifi manual diagnostics and nothing is detected.
I'm running windows 8.1 and the model number is Model:E0R92EA#ABU
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Jun 10, 2014
On my HP Envy M4-1015dx laptop, I was editing a large image file in Photoshop, likely using a large amount of the scratch disk. In the background I had another Adobe program running though I had not engaged the application in the couple hours prior. Google Chrome web browser was also open in the background, with admittedly a lot of tabs open. So, the load on the computer/processor? was definitely heavy.
At this point, the battery died and the computer subsequently shut down. I plugged in a power source shortly after, and pressed the power button to turn the laptop on. The laptop booted and went to the welcome screen, I entered my password and the laptop got stuck on the "Welcome" screen that loads prior to opening to the desktop.
I pressed the power button to turn off the laptop and again to turn it on. At this point everything loaded extremely slowly. The screen where I enter the password moved extremely slow, taking at least 5 - 10 minutes to accept my keypresses and start loading the desktop.
Using any other application did not work, they became unresponsive. Attempting a system restore took over 30 minutes just to set a restore point and "prepare" the computer for a system restore. I was never able to complete a restore, I got an error during the preparation process.
It seems like the processor is just overloaded with even the smallest tasks now.
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Sep 6, 2014
I have had my laptop for a couple of weeks. I am no longer able to change the brightness with f2/f3 as well as from battery settings.
Model:HP ENVY 15t-u000 x360 CTO Convertible PC
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Sep 5, 2007
Here: https://dcse.dell.com/ifr/Portables/XPS_M1730/index.asp
You can also find your laptop here: https://dcse.dell.com/ifr/Portables/
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