HP Envy 17-j162no :: Instant Hard Drive Failure
Oct 6, 2013
I bought yesterday new notebook, HP ENVY 17-j162no. The very first time (and each time later) I started the laptop, I got an error of smart drive failure. I have never before on any computer experienced that even after such an error, nothing seems to be broken. I went to BIOS and ran the examining tool, and you can see below the results. What's the next step to do?
SystemDiags.log
2014-10-05 11:28:30 ================================================2014-10-05 11:28:30
EFI System Diagnostic 5.4.3.0 Started2014-10-05 11:28:30 Load Options =2014-10-05 11:28:30
Old Hii Protocol not found.2014-10-05 11:28:30 SysDiagsBiosData2011
Configuration Variable Acquired2014-10-05 11:28:30 Absolute Pointer Protocol Not Available
[Code] .....
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Sep 11, 2013
I have an Envy 14-1110NR laptop and am getting a Hard Drive failure imminent message every time I boot up. Having run the HP diagnostics, the hard drive check fails so I'm guessing I have to replace it.
The hard drive is a Samsung HM640JJ which has gone obsolete.
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Sep 21, 2014
There's a "disk read error occured" when I startup and it won't boot into windows at all. I did a hard disk test in BIOS and the Short DST failed and the failure id is GTU23F-5QF788-XD6V5F-60UR0 for Hard Disk 1. I know there's an 80 SSD and 750 HD but which one failed?
If the ssd failed can I use the 750gb HD or does it need both?
If I do need to replace the SSD can I replace it with a regular HD (on a budget) and what size drive do I need? 2.5?
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Feb 13, 2009
I hate for this to be my first post, but after looking everywhere on the internet and on this site (I've been lurking a while) I'm still at the same place I started with my Studio 15 laptop. I'll try to include as much detail as possible.
I had my laptop plugged into my LCD tv via an HDMI cable as I often do, and when I went to close the laptop to use just the LCD, the tv flashed, showed a blue screen of death for a quick second and then went black. I opened the laptop and it was still on, but the screen wouldn't go on.
I restarted my computer and from there on out it kept making a beeping noise and stalling for a really long time at the "Dell Studio/progress bar" screen. After leaving it at that screen for a while the clicking stop and then it allowed me to access the Boot Options and Setup. Under setup, when I click on the drive under SATA hard drive, it shows something like 10GB and nothing more, and I have no options on the screen .....
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Oct 10, 2009
My WD 320gb hard drive failed for the first time since I got it in January by registering the error 2000 0141.
I phoned dell after it wouldn't turn on again and I reseated the drive, took out battery, powered on to discharge static etc.,
he arranged for a replacement drive to be sent on monday. after that I tried again last night and now it works., typing from it now, and no noises or anything seems to be functioning fine!
So, what should i do now?
install the new drive & all my software - real pain, but knowing new drive won't fail? did the error message mean my current drive is on the way out anyway?
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Oct 8, 2008
We've got 2 D430's in house and they are awesome. One of them just had the hard drive stop working and it was confirmed by swapping drives between the two systems. These have a 2.5" proprietary connection and Dell is telling me that there is no way to access the drive to potentially recover the data since its not a standard PATA interface. It's got some really small ribbon connector on the drive that hooks into a custom connection to the D430.
Does anyone have any ideas, or familiarity with how we can get access to this drive so we can run some utilities on it? Dell seems to be of little help here and the D430 simply doesn't recognize the drive at all. I'm not sure I would have bought these systems knowing that this was a potential issue.
I'm hoping there is some know interface that will allow the drive to hook into a standard PATA connection to recover data.
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Feb 4, 2010
I have an almost-new Z series, bought in the US (I am in the UK) in December.
It seems the hard drive has failed, as it started BSODing on boot. I tried to run the recovery partition and also Windows 7 recovery mode from a Windows 7 install disc, and these simply hung. Further attempts to fix it using Windows XP and Windows Vista media also failed with similar issues.
I was able to boot using NTFS4Dos, although it didn't seem to read my data partition very well, as files were missing.
Booting with Knoppix was more fruitful, as everything seemed to be there. I rewrote the MBR and didn't get anywhere, so then I deleted the three partitions (recovery, Windows reserved, and data partition) and started again.
Now Windows installs, but it BSODs after the first reboot.
I guess my hard drive has failed, somehow (there are no mysterious noises, and I don't recall any impacts, it's remotely possible my kids took a magnet to it, however).
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Mar 5, 2014
I had hp pavilion 2230 tx laptop which is out of warranty. My laptop doesn't starting .It goes on Automatic Repair and after a minute it starts "Diagonising your PC" which remain for hours and at last "Automatic repair failed" message appears, below it restore option is also available. I proceed to restore but it also fails.Then I shutdown the laptop and open it again and I pressed esc button quickly and then I tried to test the hard drive which doesn't go furthur testing and display "hard drive test fails". Whether my hard disk is crashed or not.
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Nov 16, 2014
I have a HP Pavilion dv7 Laptop not booting. I ran memory test, checked OK. Ran hard drive test message said smart check passed but long DST failed.
Failure ID : GLP5BR-66R7AO-QFPKOJ-61FSO3
Hard Drive 1.
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Jan 7, 2015
Laptop will not boot up. Can not back- up either. (Samsung model ST1000LM024)
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Apr 9, 2013
I have inspiron 5520 laptop, i ran a diagnostic test which shows Hard disc test failure. it also shows hard disc failure is imminent .
Also in dell support center - pc checkup I ran test Hard disc failled in two tests, Targeted read test and SMART short self test, my laptop is under warranty. what should i do?
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Apr 15, 2012
My HP G62-b23SA reports a imminent hard disk failure. Hard disk test reports SMART Error (301). Advised to back up the system and contact HP support to enquire if Hard disk needs to be replaced or just needs repair. I have since backed up the system, should it be replaced?
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Nov 5, 2014
Unit powered up fine before, no issue's....worked like a champ until drive failure.
Had a hard drive error code, replaced w/ upgraded 500GB from 320GB. Computers are not my acumen although I found that I can take them apart and put them back together w/o issue-so far. Rebuilt my old Toshiba Satellite 455...new base, top, charger jack, screen, etc..works perfectly! It would be the drive which slides in on the left,, held by two screws, not the disk drive unit.
Powered up fine, than several minutes later powered off. Charger is fine, I replaced the charger jack, still won't power up.
I broke the WLAN white connector, pulled the male end off the board by accident., black OK. It broke when I went to replace the charger port. That wouldn't cause it to not power up though right?
I replaced the complete charger port board, not just the port. Seems something happened after I replaced the new driver card
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Apr 23, 2014
I have a Pavilion DV6-2140EI notebook with a failed hard drive. I purchased a new hard drive but to my surprise, all recovery disks or system image files are useless without the recovery partition on the drive. It appears that HP and Microsoft teamed up to not support hard drive failure. As you no longer get the original operating system on disk anymore, it looks like one is forced to purchase Windows again after hard drive failure.
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Jan 21, 2015
I am using a dell inspiron 3520 which is two years old.
It was working properly till last month, i ran my dell support center application after a improper shut down and it failed to run Targeted Read Test and SMART Short Self Test.
After that i ran the diagnostics and it returned the same result
Error code :2000-0142
I found out many websites saying run chkdsk /r and when i did it it got my laptop worse. my laptop started hanging twice or thrice a day.
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Nov 30, 2014
I have had a Hard Drive failure apropos of nothing. Could not restart (HP Pavilion 15 230 sa ) would not boot and had a clicking sound. The ID is U0C40K-76U7AE-MFPV61-60UQ03 (some of the zeros may be 'o' s , hard to tell). Can I fix this myself?Lap top is 3 months old.
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Oct 31, 2014
I have bought HP Pavilion dv6t-7000 CTO Entertainment Notebook PC on last year August. Yesterday while I was working on my Laptop It was restarted and Bios (setup) screen was shown. After this when I try to boot my laptop it shows blank (black) screen forever (no errors shown).
When I diagnose my laptop, I got Hard Drive Short DST Failure . I have called HP service center and they were telling to replace the hard drive.
But I have some many important files and documents in my laptop. is it possible to recover my files using some method?
Product description: HP Pavilion dv6t-7000 CTO Entertainment Notebook PC Product number: C0L24AAR
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Feb 17, 2013
I have a Dell Inspiron N5110. The Warranty ran out in July of last year so for some reason I cannot email technical support directly.I ran the Dell PC Diagnostic test earlier today, all of which passed with the exception of the SMART Short Self Test which failed. Apparently my hard drive is "operating outside of normal parameters and should be replaced". I tried this twice, once with the Dell diagnostic software installed on my laptop and once using the downloadable diagnostics from the Dell website, both had the same outcome.
I then tried the system diagnostics accessed via the F12 key on system startup. Again all passed but the hard drive test which would not run and provided the following message:
Error code 2000-0142
validation 12985
Msg Hard Drive 0 s/n (omitted), self test unsuccessful status = 7
I have read around on the support forums that the next step to try is removing and replacing the hard drive then re-running the diagnostics. If this does not solve the issue and I have to replace the hard drive does that mean I will need to buy a new copy of windows to install on the hard drive, as my laptop came with no disks? I have backed up all my important files but obviously not any programs.
what my next steps would be and what the process is should I have to replace my hard drive? I am a "noob" in this area and don't want to spending uneccassary money on parts that don't need to be replaced or buying software I don't need to replace as it is already available if you see what I mean?
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Dec 20, 2014
msg hard drive
0-S/N WXN1E53EN501
Short self test unsuccessful
Tried other diagnosis, no joy
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May 2, 2010
just picked up a new ENVY 15 from Asia. It was preconfigured on special with decent specs. The only downside is that it only comes with a 500GB hard drive. I was looking under the North American specs for the customizable model and noticed that there is an option for a secondary hard drive. Just wondering if anyone can confirm this? Don't want to operate on this beauty if the second drive bay doesn't even exist.
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Jan 22, 2010
Or does it only support 1.8". If so could someone recommend me a good make/model?
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May 28, 2009
Has anyone attempted to remove the turtle 4200rpm drive that comes with the base unit and install a 7200rpm or a better SSD drive? Just wondering if its possible for someone with a little know-how.
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Nov 10, 2014
I have owned my hp envy 17 laptop for almost 2 years now. Recently my computer has been making a really loud noise and it seems it is working a lot harder than it needs to be. I suspect the fan or the hard drive is the culprit but I have convinced myself it is the hard drive.
When I start up my computer the loud noise begins almost immediately after startup. This noise sounds like the computer is working as hard as it possibly can, almost making a grinding noise. Even after the computer has booted up, this noise continues for another minute or two before it stops, then my laptop becomes quiet. What puzzles me, and leads me to believe it is the hard drive, is the fact my computer get unreasonably hot when the noise occurs; it never used to do this before.
This situation is something I have never heard of before. My laptop for some reason ,when it is moved or bumped, even the slightest, start to "rev" and the hard drive roars; it does this for five minutes or so. It also does this when the laptop is closed, and in "sleep mode"; the slightest bump lets it off like a baby. I suspect that there is a switch, flap or wire that is not attached properly and when moved it triggers the hard drive.
The main thing I do when the sound occurs is I close the laptop lid which puts it in sleep mode and turns off the hard drive, silencing it for the time being. This solution I came across by accident; I turned my laptop sideways when the sound occurs and the sound stops until I put the laptop upright again(Laptop is open).
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Nov 13, 2014
I'm installing Windows 7 x64 on my HP Envy 14 2090.
Setup cannot find my harddrive, presumably because a SATA driver is missing. I have tried the supplied SATA driver from HP driver download page for my model, but they don't work. I've tried various others, still no luck.
The harddrive is found by BIOS. The harddrive has been working without a hitch for years, right up until I tried a re-install.
PS: I'm not using the HP recovery DVDs, since these install all sorts of unneccessary software I don't want. (Why do all major laptop producers add this crap?)
Where can I find the correct SATA drivers for use with Windows 7 x64 installation?
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Jun 21, 2014
I'm currently having issues with a HP Envy dv7, I'm currently running windows 8.1.
I had a little of trouble with my original hard drive (physical damage) and had to replace it, obviously I lost my HP recovery partition and all the extra drivers that come with it,is there any way to get them? And also i can't seem to use my Biometric device since I don't have HP simeple pass , I tried downloading one from other post but it didn't work.
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Mar 24, 2013
I have a HP Envy 4 - 1046tx Ultrabook and the operating system is Windows 8.1 64-bit. While downgrading to Windows 7 64 bit I was unable to find the hard drives. In the installation screen it showed me "No drives were found. Click Load Driver to provide a mass storage driver for installation.".
I downloaded all the versions (from latest to the oldest) of Intel Rapid Storage Technology drivers and tried installing them one by one but they didn't work and still the hard drives aren't visible. But if I use a Windows 8 installation disc and install the driver the hard drives are visible.
I need my computer to display the hard drives by default without requiring a SATA driver. How do I do that? My chipset manufacturer is Intel and the model is Ivy Bridge HM77.
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Nov 6, 2014
I am working on an Envy Pro 4-b000. The hard drive has failed. I have a replacement drive on the way, but I did not create a recovery disk when the laptop was purchased. It had windows 7 - 64 bit on it previously. What are my options to getting recovery media for this laptop?
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Aug 7, 2014
I have a two week old HP Envy 15 laptop running Windows 8.1. Today I plugged my cell phone into the laptop to sync my music and the phone was NOT recognized as a device. Then my logitech mouse and keyboard immediately stopped working. They work via a mini usb bluetooth. I tried rebooting and that didn't fix the problem. I checked the device manager and some usb devices were showing yellow. They were
- Intel 8 Series / C220 Series USB EHCI #1 8C26- Intel 8 Series / C220 Series USB EHCI #2 8C2D- USB Root Hub (xHCI)
I rebooted into diagnostics and tested each USB port and it said the USB ports were fine. Rebooted again and still nothing was working. I followed the steps to uninstall the devices and then reboot, and nothing happened except now the bad devices are listed as "Universal Serial Bus (USB) Controller" and "Unknown Device". I've tried reinstalling the driver to no avail. The HP and Intel sites don't have a driver package for Windows 8.1 that works. The HP Intel Chipset Installation Utility does not install properly - "An unknown error occurred. Setup will exit"I checked the event logs and they had a few events about the "pointer device". "A pointer device reported a bad angular logical range", "A pointer device reported a bad angular physical range", and "A pointer device did not report a valid unit of angular measurement".At this point, the ports allow power though, but still won't connect anything plugged into them. Is this just a plain hardware failure or is there something more I can do to get this working without having to send the laptop back?
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Sep 19, 2014
I have a HP Envy dv7-7000 series laptop, C2N70UA, running Windows 8.1 and I'm having battery charging issues. It states it's plugged-in and charging. Yet after 4+ hours, the charge level is as it began (7%). I have updated all software; done a "System Diagnostic"; purchased a new battery; the charging adapter is good; BIOS does recognized the new battery and not the old battery. With the new battery and a diagnostic, the system displays following code:
"Failure ID: M0CCHL-6A478C-QFPK0K-C09C03
I am leaning toward purchasing a new motherboard and learn from "scratch" and understand what it may take to accomplish that feat . I am hoping it doesn't come to that.
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Jul 30, 2009
Is there any instant-on solution like Splashtop for a Vaio Z that can be installed retroactively?
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