HP Pavilion TS 14-B132TX Audio :: Sound Kept Disappearing After Installing And Reinstalling Drivers

Jan 19, 2014

I have an HP Pavilion Sleekbook Touchsmart 14-B132TX. My sound disappeared while I was working using it about a month ago. I phoned HP Hotline and the Tech Support told me to just uninstall it from Device Manager and upon restart, the driver will install automatically. Which I did.
 
The sound did come back but again it disappeared after about 15 minutes of use, so I called tech support again and they gave me links to HP Support for drivers to download and install which I did and restarted the computer and the sound came back again. BUT AGAIN, the sound disappeared. I phoned tech support and they told me to just do a system restore which I did and the sound came back again. But it again disappeared after about just 7 minutes of use.
 
These are the drivers I installed from HP's website:  sp60642, sp64082,  sp60464 and sp64031. After so many reinstallation of drivers. I cleaned my notebook with CCleaner and went to HP  Support Assistant in the hope of getting a solution, there was an instruction there to download the QUALCOMM Atheros driver, and I installed again the said driver..The sound reappeared after restarting. AND AGAIN, it disappeared after just using the laptop for just about 3 minutes. This laptop is quite new, just bought it 10 months ago. I'm using the Windows 8 OS.

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Aug 11, 2014

I've been having an annoying problem with my notebook's audio. Quite often, when I turn on my pc, my audio disappears after a couple of minutes. Sometimes there's no sound right from the start. The mute button stops working, because normally there's an orange light when you turn off the pc sound, well that doesn't happen anymore. Windows Media Player can only play such formats as mp4, avi etc with no sound in the background.

However, it can't open mp3 files at all (error message shows up). Videos on websites such as youtube stop playing after a few seconds (although the buffer is still running, and of course there is no sound). So basically, there's no type of audio coming from the speaker (like error sound, message sound, command sounds etc...) I tried connecting headphones and external speakers, but no luck.  I updated my audio driver, but it didn't work.

Furthermore, when I launch audio test from Control Panel, an error message shows up which says "Device currently used by another application. Please close all the applications that are using the device, and retry."
 
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