Lenovo P/Y/Z Series :: Cannot Find Dragon Assistant On IdeaPad Y510p
Mar 8, 2014
I have been trying to solve this issue for the last few hours. I recently bought a Lenovo Ideapad y510p (Windows 8.1). Normally Dragon Assistant comes preinstalled on this laptop. It is even advertised by several retailers such as Best Buy, Amazon, and Costco (same sku). However, I can not find this software anywhere on my laptop.
After talking to three different Lenovo support technicians, we came to the conclusion that the software was lost with the windows 8.1 update. They still did not know of any way to obtain Dragon Assist, as it is not sold by Nuance and is only a preinstalled software.
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Dec 20, 2014
I have recenty bought a X1 Carbon and it is missing Dragon Assistant. How can i get this installed?
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Oct 8, 2014
I ran into the Dragon assistant not found issue. I called support and got a download link. When I try to install it, I I got an error message saying "Installation has stopped. Only entitled systems are allowed to use this software". I called support again and was asked for $69 to troubleshoot this issue.
I have an X1 Carbon, type 20A8.
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Feb 5, 2014
Just got the y510p laptop and am trying to install Ubuntu so I have this bootable DVD and I wanted to try Ubuntu before installing as usual but I can't get the laptop to bot on dvd. On boot menu options there is only EFI and some kind of network options but no dvd. I tried following instructions here but no matter how many times I press F1 during startup, I can't get to boot menu and windows starts directly: [URL] Is it not possible to boot on dvd. The dvd is ubuntu 13.10 supposedly compatible with EFI and secure boot. I don't understand why there is no option to reorder boot devices like on all my older PCs.
I manage to get BIOS setup pressing restart and shift and then selecting UEFI firware settings and I do get to bios setups but again no way to find the option for booting on a dvd.
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Mar 15, 2014
I bought a y510p ideapad from newegg a couple days ago and recently got it. i've been trying to set it up and all that, trying to get rid of the programs that came preloaded with the laptop because I wouldn't think i'd need them. I then shut it, put it down and opened it again and now it won't turn on. It seems like both the power indicator and the battery indicator light are both on, as well as the power button light, but the monitor itself is blank and i can't hear the computer being on. I've tried holding down the power button and resetting it, as well as removing the battery and using only the AC to see if it would turn on but to no avail. I'm worried i might have deleted something important, but I was mostly deleting programs related to shoddy media players and other services of the like. It's pretty upsetting I just got this laptop and it's already died on me!
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Dec 17, 2014
I bought my y510p brand new from Lenovo about 11 months ago. About 2 days ago, my fan suddenly started making a very loud buzzing/grinding noise. Prior to this, it was perfectly quiet. The fan makes this noise inconsistently, and at this point, leaving it on a flat surface keeps it quiet. However, any tilting or jostling of the laptop makes the fan start buzzing again. I have noticed that running the dust removal utility will stop the fan from buzzing, and this seems to be the only way to return it to producing a regular sound after it has started.
I really don't think my fan needs to be replaced, but I am unsure what is causing this problem. I have never dropped my laptop--and its spent almost its entire life on my desk. The only thing that's changed is I moved it after it had remained in the same spot for several weeks--because I am currently traveling.
The inconsistency of the noise and the newness of my computer tends to make me think the fan hasn't worn out yet.
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Feb 20, 2014
The first week my Y510p worked perfectly, I had a little trouble to install linux but I finally got it. Then, suddenly the laptop stop working. I restarted the laptop and it didn't want to start again... I got a completely black screen, I know it is on because of the keyboard backlight. The screen is completely black, there is no way to get into the recovery menu or BIOS setup. I expend 1 hour last week with lenovo support trying to get it into de BIOS or recovery menu in all possible ways and nothing works. What can I do?
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Feb 20, 2014
I recently just received my Ideapad y510p laptop back, and I unplugged it and the battery dropped to 60% but when I try to charge my laptop, it'll just stay at 60%. The battery says its plugged in but it won't charge.
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May 10, 2014
I had sent in a ticket to blizz with DxDiog and the MsInfo and they cound out there was some errors in some applications and is now fixed c: I simply just did a facotry recovery since honestly i just have steam, wow and a drawing program installed so it was nothing huge lose whne i did it. So everything is working just fine right now ! I did try the one with truing off anti aliasing and it did work as well even if my frame rate is back to it's 90+ it jumped up to 100+
So it started last saturday that my frame rate dropped drastically from 90+ to 15- on World Of Warcraft. I followed the steps that i got told with updating drivers and such, but still low and un-playable.
It's really strange and all, i bought this laptop for like 1 month ago and had no problems until now. There was a windows update (i use win 8.1) last week that first messed with my latency at first, but then my FPS.
When i play on steam per say Assasians creed and Portal i have no problem but it seems to only be on WoW.
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Dec 9, 2013
I have a: Lenovo Ideapad y510p
With: Windows 8
My problem:I can't type and move my mouse (trackpad, touchpad, whatever) at the same time. This means i have to use a USB mouse to play most video games.
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Nov 10, 2011
Is it possible to enable TPM on an Ideapad y510P with a BIOS upgrade, or does the chip that comes with the 510 simply not support TPM?
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Apr 21, 2014
I was wondering if there is a permanent way to disable the touchpad on this y510p. I hate hitting fn f6 every boot, wake from sleep, etc.
I checked the registry in hklm microsoft windows currentversion run but didn't see any prefixes of syn* in any of the entries. I checked into RTFTrack.exe and that seems to be the camera. Is there a way I can disable this touchpad permanently?
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Jun 15, 2014
I have just received this laptop. I followed the instructions out of the box, installing the battery, then connecting the power. The battery started charging that first time, but after that, any time I tried reconnecting the A/C power supply, the laptop would not recognize the adapter and I am not able to charge my battery.
I have tried the following steps:
1. Shutting down the computer, removing the battery, and starting the computer from the A/C power supply. The computer will not recognize the A/C power supply to turn on the computer.
2. Updating all the power management drivers. Everything was already installed properly.
3. Using the Lenovo Energy Management battery gauge. I must have the A/C power supply plugged in to use it, but the computer still won't recognize it.
4. Held down the power button for 30-40 seconds then reset the BIOS to default settings. No change
5. Tested my outlets and connections between my AC adapter cords. Everything is working properly.
There is one way that I can get the computer to recognize the AC adapter, and that involves all of these steps shown below, but when I unplug the AC adapter I am right back to the beginning, and I have to redo the whole process. I have just received this laptop and I am quite sure that you shouldn't have to go through this process every time you want to recharge the battery, or use your computer while only powered by the AC adapter.
Steps I have to take to recharge my battery:
A. Disconnect the A/C power supply.
B. Shut down the computer.
C. Remove the battery
D. Connect the A/C power supply
E. Start the computer.
F. Uninstall all battery drivers that are labeled Microsoft ACPI Compliant Control Method Battery (which come back every time).
G. Shut the computer down.
H. Disconnect the A/C power supply.
I. Insert the battery.
J. Insert the A/C power supply.
K. Start the computer.
That is the ONLY way I have gotten my computer to recognize the A/C power supply. I know the power supply is functional, but why I have to go through all of those steps for the laptop to recognize it.
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Apr 8, 2014
I've had the laptop since last Friday. I've updated drivers and have been installing a few games on the device.
I've been installing a ton of games the past two days while I'm at school (great download speeds from steam and origin) and have been having issues when I try to run said games.
The laptop has a SLI setup with the GT 755M. I've noticed that when I've tried to game lately on the laptop that I've had pretty poor luck. Games seem to crash with frequency, with only a few different times that I thought had narrowed down to SLI being enabled or Anti-Aliasing, but after it crashing a few minutes ago not long after getting into a Team Fortress 2 server, I now don't think that is the case.
What might cause this? I have the battery removed at the present since it's Nearly charged and seems pointless for me to leave it in while I'm running off the 170W adaptor. Could this be an issue where the adaptor doesn't supply enough power and needs to draw additional power?
I don't feel that heat or anything else like that could be the cause because there's no warming and the system powers back up just fine. I'm going to re-attempt to play a few games that crashed immediately (Battlefield 3) and see if this changes anything. I love the laptop otherwise and really hope that this isn't and indicator of a more serious issues.
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Sep 18, 2013
I recently bought an ideapad y510p. It came with win8 pre-installed and I don't have any recovery CDs. I plan to play around with linux on this laptop, but don't want to lose win8. So before I potentially reformat everything away, I'm thinking of making a clone copy of my hard-disk to an external USB drive. The general plan is like this,
1. make copy of laptop HDD to external usb drive
2. muck around with linux - and stupidly reformat everything in the process
3. get fed up with linux and want to go back to windows
4. copy back data from external usb driver to latop HDD
5. return to comfort of win8
Will using this tool (clonezilla) work in the above scenario? [URL] ...
My intent with the backup, is that after I "restore" things, the "one key recovery" button should continue to work as before.
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Nov 17, 2013
I bought my ideapad month ago and had some problems. It is gt 755m sli model.
While playing any game my screen goes weird(Picture bellow) and PC doesn't respond at all. Only way is hard restart. this problem shows only while gaming ad just a few times while watching videos on Youtube.
I tried taking SLi on and off. No difference just Fps drop while sli off but it still crashes.
Also I noticed that it doesn't crash so easily without power cable plugged in so maybe it´s something wrong with my settings.
I bought this laptop mainly for gaming so this problem gets really annoying.
Link to picture....
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Feb 20, 2014
I recently bought the Y510p laptop and upgraded windows to 8.1
Since the upgrade i'm getting contant freezing, which could last 10seconds or 10minutes.
Any time i restart the computer it will hang, and the only way to kill is it to press on Power button.
Checked the eventviewer and i found the following warning appearing every minute:
Log Name: System
Source: iaStorA
Date: 20/02/2014 17:36:40
Event ID: 129
Task Category: None
Level: Warning
[Code] ....
After long research i came to conclusion that the ExpressCache is causing this.
The moment I uninstalled it, issues disappeared. System will restart without any issues, it won't freeze either.
Checked the following article: [URL] ....
Tried to re-install ExpressCache but the issue started to presist straight away, constant freezing and the above message in event viewer.
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Apr 15, 2014
Ive been playing battlefield 3 for quite a while and this low mwmory thing keeps popping up. I have 8gigs of ram in the laptop. yet i get this error.
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Nov 1, 2013
I have bought ideapad y510p with an already pre installed windows 8 and intel vga card. however, i have found out that the nvidia geforce GT 750M is not installed, so i have downloaded the driver with the latest version R331.65 So, normally i have installed the driver. and now even though that i have the latest drivers i wonder why i still have the 1366x768 as the highest resolution and not the 1920x1080. also to my wonder is why when i connect to the monitor it can have the 1920x1080 and not on the laptop screen.
So How to have the 1920x1080 resolution?
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Mar 18, 2014
For the first week or two it worked fine and everything was going really well. Then about a week or two ago it started acting up. It is freezing programs(firefox, IE, Chrome, explorer, Flash CC, blender, and a few other programs I needed to install for school. It sometimes freezes on startup and I have to hold the power button down to restart it. Sometimes when it restarts it takes 10-15 mins to fully boot up and load up to the login screen.
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Jun 21, 2014
I have lenovo ideapad z580 with win-7 64bits...
I tried to to recover from onekey recovery key I use system recovey mode but at that time i got error:"The program cannot find service partition. This function currently unavailable ."
My system work normally... I wont my lappy factory default...
Link to picture ......
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Aug 2, 2014
I just got my X1 back from lenovo after a full factory recovery (they had to replace my system board). As you can see, I have the new X1, and yet Dragon is missing (it is factory pre-load at this stage, all the lenovo preloaded apps included except for Dragon).
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Oct 26, 2013
My lenovo Y510P used to always be at 100% but I have realized it has been decreasing by 1 every day. I have it on Maximum Battery Life with the Energy Management application.
It is currently at 85% and I would have posted this sooner if I had payed attention. I changed it to Optimized Battery Health and it is now dropping, currently at 75%.
I always leave the laptop plugged in because I usually play games on it such as battlefield, dayZ, counter strike, etc.
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Jan 4, 2014
I've been playing Battlefield 3 for some time on Auto settings (most of them are Ultra) and my FPS were always in the range 65-85. Yesterday morning everything was fine, however at night when I opened the game again I had 10-15 FPS. I haven't changed anything in my laptop settings so I don't know why this is happening.
P.S: I only have 1 GPU (not the SLI version) so I know it's not a loss of power. But my battery settings are set to "Optimized battery health". Does it affect performance ?
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Feb 10, 2015
I've got Y510p with USB 2.0 not working. By the time it malfunctioned it was under warranty and I sent it in the service center. They have claimed that it has been repaired (USB board has been changed) but it is still not working and my warranty ended like 3 days after I sent it back. Since then (1 month ago) I am returning it to the service center for 3 times (last one was today) and I feel they can't fix it. URL....
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Sep 13, 2013
I have an Y510p laptop and I am not pleased with the hdd performance, so I wanted to add an SSD, but the slot is literally missing:
what am I supposed to do? I know that this laptop supports only M.2 SSD, and I am ok with that
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Jun 6, 2014
I bought Lenovo Y510P . and because of just hyper-v feature on win 8.1 pro also i need to upgrade windows. I found product key with a software and after that i open the "add feature to windows 8.1" . And when I choose "i already have product key" and put the product key , it does not accept . and says "this key won't work" .
So what i should do for getting windows 8.1 pro pack ? and why product key does not work ?
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May 6, 2014
Is it possible to overclock the GPU and CPU a lil' bit in my y510p ?? If yes, how much can i boost it up and if it's worth it though...?
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Jan 3, 2015
When I recieved my Y510p about 8 months ago, the usb ports worked perfectly fine. Around October they stopped working properly. The only solution which I found to work was doing a system restore. When I did this, an Unrecognized Device in the Device Manager was no longer unrecognized, and was instead replaced by USB xHCL (or something along those lines). However, as soon as i restared my computer again, the ports broke, and the unrecognized device reappeared. Repeating the restore followed by a restart breaks the ports every time.
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Apr 9, 2014
My Y510p has been freezing on startup, every startup. It can be completely inoperable for upwards of half an hour before unfreezing. It unfortunately has been occuring since the computer arrived (21 March, this year), so I doubt it has been caused by any software I've added. Given my limited knowledge of computers.
Lenovo Y510p Model 20217
Windows 8(64 bit), Intel Core i7-4700MQ CPU (2.40 GHz), NVIDIA GeForce GT750M, 8GB RAM
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