Lenovo P/Y/Z Series :: IdeaPad Z580 - OneKey Recovery / Program Cannot Find Service Partition
Jun 21, 2014
I have lenovo ideapad z580 with win-7 64bits...
I tried to to recover from onekey recovery key I use system recovey mode but at that time i got error:"The program cannot find service partition. This function currently unavailable ."
My system work normally... I wont my lappy factory default...
Link to picture ......
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Aug 8, 2012
I have installed the one key recovery driver , but don know why it's not functioning~after i press the one key recovery button, it shows "the program can not find the service partition, this function is currently unavailable" instead of asking me to reboot into the system recovery environment.
How to install the window correctly so that i wont lost the one key recovery function
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Feb 16, 2014
Where Can I download or order a Boot Disc for my Z580? It came with Windows 7, and PC World were offering a free upgrade to Windows 8.
I am currently unable to create a Factory Default Recovery Disc. There is an error with the Onekey Recovery software in burning onto the DVD / Disc. I have tried two different DVDs (4.7GB), and have tried a CD (740MB). And I receive the same error about one fifth of the way through.
The reason I am having to do a factory reset, is because my Wirless Network driver is not working, and the laptop no longer accepts external wireless USB dongles. I can't get internet even with a wired connection. It isn't to do with whether the wireless is switched on or not. I've tried this.
What is Lenovos policy about providing customers with the means to restore their Laptops? In the past computer manufacturers / suppliers provided all the software and bootdiscs.
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Jan 18, 2014
It is not working, I try many times. When I click the onekey button, the onekey recovery window is transparent, after I click any button, then it dead. I didn't changing partition size and I didn't created a set of recovery DVD from the One Key Recovery. The onekey recovery not work.
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Jul 16, 2014
I have the lenovo ideapad G510 and i get an error message when i trying to backup my system. the message is "current system can not support backup". why it doesn't work?
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Mar 13, 2013
I own a lenovo ideapad Z570, and want to upgrade to a larger HDD(from 600GB to 1TB). The only thing bothering me is the "OneKey Recovery".
So, my question is : How do I make the OEM and Recovery partitions, just after installing windows7 on a new(blank) HDD to facilitate the "OneKey Recovery".
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Jul 27, 2012
I am currently using a G550 2958 Model Laptop, from the Lenvo 3000/Essentials Notebook Series. This laptop came with a feature called OneKey Recovery, which I have used to create recovery disks for my computer, using 2 DVDs. My problem is this: I wish to install a Linux operating system on my computer, but Lenovo filled the partition table. Here is a summary of the partition configuration:
First Partition, Unnamed, Primary, NTFS, 200-300 MB, boot flag, houses Master Boot Record
Second Partition, "C", "C:", and/or "OS Drive" (running Windows 7 Home Premium 64-bit Service Pack 1), Primary, NTFS, approximately 187 GB, contains Windows installation and personal files.
Third Partition, Unnamed, Extended, NTFS, approx. 30 GB, is a container for:
Logical Partition: "Lenovo", Logical, NTFS, approx. 30 GB, lba flag (which I take to mean it's bootable), contatins data and drivers necesarry for operating the OneKey Recovery System in respect to creating images and usage of the NOVO button.
Fourth and final Partition, "LENOVO_PART", Primary, NTFS, 13-17 GB, hidden service partition used for OneKey Recovery.
My question is this: I'm aware of the fact the OneKey Recovery will cease to function if I resize or delete any partitions in that I will not be able to create backup images or recovery disks, but since I have already done so and have no further need of OneKey, will booting the recovery disks automatically restore OneKey functionality after deletion or resizing of recovery partitions? In essence, will disabling the OneKey system through partition management permanently remove my ability to use recovery disks, or no?
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May 13, 2013
About a year ago I bought a Lenovo IdeaPad Z580 with Windows 8 preinstalled. My question is this:
I want to upgrade my hardware by replacing my current hard disk with an Solid State Disk. The problem is that in windows 8 there is not any program except the OneKey Recovery which obviously it isn't a Microsoft's official recovery application (such as the one in Windows 7). If I create a disk with OneKey then is there any way to use it to install windows 8 on the new SSD disk? How the pc is gonna recognize a backup disk created by an application which is not installed on it?
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Jul 24, 2014
Suddenly my keyboard seems switched to a different layout.
When I press ; I get now +
When I press : I get now ±
When I press @ I get now "
When I press " I get now `
When I press ) I get now '
etc.
So it looks like my Ideapad Z580 has suddenly adopted the settings of another keyboard layout. How I can restore the correct settings?
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Feb 16, 2014
I have just done a restore using OneKey. And Windows 7 has updated itself.
Now, After I log in to windows 7, after 20 seconds, before it initialises all the programs on the laptop, it restarts.
What can I do to stop the laptop from restarting?
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Oct 18, 2014
Initially my laptop had windows 7 , recently i updated it to windows 8.1
When i installed realtek audio driver, dolby digital plus home theater was installed instead of dolby home theater v4.
Looking for detailed steps for installing dolby home theater v4?
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Jun 23, 2014
So. My notebook has an issue related to the screentouch. Lenovo's assistants says that if I have Windows 8 on my notebook. But I updated it to Windows 8.1. Now I need to downgrade to Windows 8 'till they fix my computer. I already have the Windows 8 DVDs, but before I downgrade I'd like to know:
1. I'll be able to use OKR to restore a backup of my current system, with all my software and settings?
2. I've partitioned my HD in order to keep personal stuff (media, data, documents) in D:, instead C:. OKR will erase the content of other partitions? Can I safely use it or D: can be affected?
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Jan 18, 2014
It is not working, I try many times. When I click the onekey button, the onekey recovery window is transparent, after I click any button, then it dead. What should I do?
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Sep 7, 2014
I somehow managed to delete windows. So how do I start Lenovo OneKey Recovery on s100?
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Oct 16, 2013
I'm having a Lenovo V480 i5-3230M as you know it pre- install with Windows 7 Pro 64Bit & it has license for Windows 8 Pro 64Bit . I think I want to reinstall my computer but the problem now all the recovery set that Lenovo supplies to me is Windows 8 Pro not the Windows 7 Pro. So, if I'm using the One Key button, are they going to restore my computer to Windows 7 Pro or to Windows 8 Pro?
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Mar 14, 2014
I've recently reset my laptop to factory default using the Windows 8 Reset option, and now when I want to access the UEFI settings I get a onekey recovery prompt instead. Is there any way to bypass it because I just transfered my files back and I don't want to reset everything again.
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Nov 28, 2013
When I try to make recovery by one key recovery I get this message (current system can not support back up)
I have lenovo G580 (20150), windows 8 .
And use One key recovery version 8.0.0.1519
Link to picture
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Mar 8, 2014
I have been trying to solve this issue for the last few hours. I recently bought a Lenovo Ideapad y510p (Windows 8.1). Normally Dragon Assistant comes preinstalled on this laptop. It is even advertised by several retailers such as Best Buy, Amazon, and Costco (same sku). However, I can not find this software anywhere on my laptop.
After talking to three different Lenovo support technicians, we came to the conclusion that the software was lost with the windows 8.1 update. They still did not know of any way to obtain Dragon Assist, as it is not sold by Nuance and is only a preinstalled software.
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Aug 13, 2014
I just opened my Ideapad u430, and immediately noticed that the windows OS was installed on the 500gb sata drive instead of the SSD. I'm pretty sure the whole point of the SSD portion was to install the OS on it to speed performance. Any tips on how to transfer the OS onto the other side of the partition without having the original discs?
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Jun 8, 2014
My Lenovo G580AH suddenly became unstartable. It tried to repair the system on startup but didn't finish this after one day.
Then I decided to recover my system using Recovery button. The procedure hangs on 16% with status that 1 sec remaining. I've tried this several times.Current file is different in each case but it is with "thl" extension. Path looks like "C:Program Files (x86)...*.thl" .
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Oct 10, 2012
I have a Y560 ideapad and the hard disk recently crashed, I did not have enough time to take a backup of my windows copy. I have purchased a new hard disk and installed a fresh copy of windows 7 on it, downloaded all the drivers from the lenovo support website but I really would like to have done the one key recovery on the new copy of windows to set it back to the factory settings.
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Jan 24, 2014
I bought a Y500 a few months ago and I bought a Samsung 840 Pro 256GB SSD along with it. Mine didn't come with the 16GB mSATA SSD for caching so I decided to replace the original 1TB HDD with a 256GB SSD. I also had a copy of Windows 8 Professional that I bought for my desktop. Since I wasn't using my desktop anymore I decided to move 8 Pro to the Y500. And it wouldn't let me format and reinstall, I'd get an error saying "The product key does not match any of the Windows images available for installation. Enter a different product key."
I cloned my HDD on to an SSD with Acronis True Image Home. Then I stuck the SSD in my laptop and then selected repair my computer after booting into the 8 Pro disc. And from there I selected the option to reset my PC. Then once it reset it became extremely fast and stuff. And from the add features to Windows 8 option I entered the Productkey I got with 8 Pro and it allowed me to upgrade. Then once the 8.1 update came out I updated immediately.
Now for the last few days my laptop has been getting laggy. So I decided to reset it again. And now when I try to it says that the required recovery partition is missing, I don't recall deleting any of the partitions I cloned the drive perfectly and had also been able to reset it once before. Anyway, now my 1TB HDD is inside my PS3 and I'm stuck with a laggy Y500 that takes 20 seconds to boot up on an SSD and I'm trying to figure out a way out of this mess. Is it possible to get recovery discs?. My Y500 is the model that has a single NVIDIA 2GB GT750 and an intel core i7 3632QM.
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Mar 5, 2014
I had two of the same Windows 8.1 OS on my Y500 (Cloned from original to SSD). Then Last night I tried to 'refresh without affecting your files' option for my OS on the HDD so I have a fresh OS to go back to incase anything happend. then on the Lenovo screen it said that the E: drive was being refreshed as well so I freaked and turned off the computer. NOw I cant access either of the OS's. What should I do? I did do a back up right before and the back up files are still there in a partition I made in the HDD. I used a USB boot of Puppy LInux to see the files on my HDD but it would not let me transfer it to an External Hard Drive. I will Try to install a better linux and try to transfer the OKR files to another Drive.
-how would I go about restoring the back up files if I were to get them on another drive?
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Apr 13, 2014
i've resized my C drive and now i want to use One Key Recovery to restore system to factory settings, does it effect data on other partition drives?
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Mar 25, 2014
Yesterday I purchased a Yoga 2 Pro. Updates are finished and I now want to create a backup to an External HD. According to the users guide I have to press the Novo button and click on system backup. Well I pressed the Novo button and there was only System Restore; no backup option. Is the manual wrong or is there something else I have to install first?
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Jun 23, 2014
How to get onekey recovery software for windows 8.1 . and i am using thinkpad e430 laptop.
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Nov 24, 2013
When I try to backup using OKR the default partition Lenovo D drive is only about 1.5GB so obvioulsy cannot backup there as not enough space. So where do I save it, is the C drive ok or is that just dumb?
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Dec 19, 2014
So as soon as I got my brand new Y50-70, and before doing anything on this laptop (not even installing new software), I went tried OneKey Recovery only to discover that it is broken.
I then tried my luck with Windows Recovery (the one provided with every Windows 8.1 copy, not unique to Lenovo):
I first went through system image creation on a recovery drive (1TB WD Elements USB HDD):
1. Find it on Control Panel:
2: Select it (Recovery option):
3. Create a recovery drive:
4. Selected the F: drive (1TB, it's not a *flash* drive just an ordinary USB hdd, does it matter?):
5. Got a nice warning (indeed, this process reformatted the drive, to 32GB only, why 32GB and not the full 1TB?)
Now... let's see if I can restore from this newly created system image:
1. Rebooted from the newly created Recovery Drive (it actually boots!):
2. Selected "Use a device", then received this menu:
3. I selected EFI USB Device. It then went to an intermediate Lenovo boot splash:
4. And shortly after that (without me doing anything) a new prompt, to choose a language:
5. I selected English and then, got prompted for keyboard layout:
6. The system then system to restart again from the Recovery Drive, only to prompt me again with the "Choose an Option" screen (as in step #1). So, I selected "Troubleshoot" this time:
7. I then selected "Advanced options", and received this screen:
8. I then selected System Image Recoery and received this screen:
9. I selected the only option available (Windows 8.1), then got this "Cannot find system image":
10. Why??? I clicked cancel and I was prompted to select an image:
11. So I clicked Next, but got nothing to select:
12. Clicking the Advanced button only provides irrelevant options:
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Dec 29, 2013
My friend has a Lenova G580. She said Windows wouldn't boot and gave it to me to fix.
I confirmed that windows does not boot in normal mode, safe mode, or recovery mode using any of the boot options for Windows. It will either sit at a black screen (it looks like it's almost at the GUI) or reboot if in safe mode before it gets to that point.
So after discussion we decided to whipe the machine using the Lenovo OneKey Rescue system. I hit the Lenovo OneKey button next to the power button.
It spends a couple minutes booting and I get the green grass background that looks like this one for version 7 but it will just sit there for a day without ever loading the the app. No mouse, no windows. Just the brackground image.
What the problem might be for this system? Restoring to factory settings was the last resort and I am alarmed to see this is not working on this ~2 year old system.
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Jan 25, 2014
I have a lenovo z580, and my webcam is inverted.
I have tried updating the driver, disabling and re-enabling the device.
In the youcam software I can "flip" it vertically but this does not correct it for use in skype etc....
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