Acer :: Aspire 6530g Abnormally Show High CPU Usage

Jan 25, 2010

High CPU Usage despite nothing showing on Task Manager or Process Explorer.

I was asked to have a look at a relatively new Acer Aspire 6530g laptop recently that was beginning to become almost unusably slow all of a sudden. The system (which comes with 4gb of ram) literally can no longer run a couple of simple applications at the same time. Displaying typical behaviour of high CPU usage, ie taking a long time to respond, typed sentences seeming to pause and then jump to the end, video noticably jerky accompanied by a crackling through the speakers.

The system had a fresh re-installation of Vista done, which seemed to solve the problem briefly, reappearing again after a week or so, and then upgraded from Vista to Windows 7 in an attempt to solve the problem, again the symptoms appeared to stop after the upgrade (or weren't as evident) and returned yet again after only another week or so.

First thing i did was check task manager for something slowing the system. I suspected perhaps some malware or a trojan on the system.

This is where it gets weird. Nothing. If for instance theres just 1 browser window playing a flash game, it slows to a crawl. CPU shows 75-95% usage, yet nothing is seemingly using it. To go a little deeper I installed sysinternals process explorer to see a little deeper into what might be causing it. Again, nothing. Showing overall High CPU usage, but nothing appeared to be using all of the CPU..................

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Here's an image, I wish I had those min temps as idle but those were when the computer just turned on:

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and here are some basics:
Graphics Card is Ati Radeon HD 3470 X2 Hybrid
Windows Vista Home Premium fully patched
3GB RAM, 320 GB HDD
AMD Turion X2 CPU

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- Disabling all but the most elemental Windows Services
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- blowing through the air vents to clean out dust

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