Acer Aspire V5 :: Keep Freezing Up - Cannot Access Recovery Partition
Dec 10, 2014
My Aspire V5-552PG-X809 has frozen 5 times in the last two days. Why is this happening, and how do I stop it. I just got it back from being serviced about two weeks ago, and did a fresh install of windows recently.
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Here's the timeline for my system: About 6 weeks ago the system froze and needed a hard restart. Upon restarting, nothing would load. I couldn't access the recovery partition, and repair media did nothing. I sent it back to ACER for repair, and they replaced the HDD. It ran fine for about two weeks, but I was not paying attention during setup and put in the wrong username (This normally wouldn't be an issue, except it changed the name of the user directory and was a hassle for some R code that I had written). I reinstalled windows and fixed the directory issue about two days ago. Since that time I have had about 5 system freezes requiring hard restarts, and every time I'm paranoid that it will kill my HDD again.
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Feb 16, 2015
I purchased an Acer Aspire about a year ago and the laptop has seen minimal. I have experienced a common problem that Windows 8 users have. When I upgraded to Windows 8.1 - I got a 'failure to reconfigure updates' reverting back and it would go into a loop and continually do this. I only discovered this was common after. ALT+F10 does not work for me. Even though it appears the option is enabled on my computer. Currently if I can get the function to work - ALT+F10 did up until recently bring me to 'Preparing Start Up Repair' - then it would go to System Restore.
After System Restore started, the splash screen would just stay displayed and nothing happens. I am attempting to order recovery disks but apparently non US customers have issues with ordering them. I don't understand how this can happen. I have not used the laptop very often at all. It's practically a fresh install. In a year it has maybe seen 50 hours of usage. I have no way of accessing system recovery options as of now. The laptop is essentially bricked.
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Sep 15, 2014
Last week I bought an Acer Aspire E1-572 and from day one it keeps freezing to the point where I can't even access the Task Manager. Googling around this seems to be quite a common complaint. Is this an issue with Acers or Windows 8/8.1.
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Jul 30, 2013
Why is heatlhy recovery partition so large???How can I get into it to see why is has so much keywap in it.
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I need as much space as possible. Can I boot into recovery partition. I want to see why it is so large.
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I have windows professional 7, but this came with windows home prem oa 7. I want the home premium. How do I do this. I dont want to download more OS again.Â
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I keep getting access denied. I went into security settings and try to take ownership of it, but is says access denied?
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Mar 22, 2009
rebooting from partition drive. I want to reboot back to factory install. I don't care if I lose existing data. No I do not have recovery discs. ACER IS TO CHEAP TO INCLUDE WITH NEW LAPTOPS>
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Mar 5, 2015
I bought an Acer Aspire 5520 few years ago. It has a partition with Windows Vista installed on that. Unfortunately that partition is deleted completely so I can not recover my laptop to its factory setting.
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Is there anyway that I can install that original windows Vista again? I looked behind my laptop and there is a label with a product key. Is that useful?
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Nov 8, 2014
I bought an ES1-511-C590. It came with Windows 8.1 with Bing. It has a built-in recovery partition named push button recovery or something.
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I really do not like built-in recovery mechanism on the same HDD. I perfer a DVD/USBÂ or any external media.I wanted to export that recovery parititon to a DVD/USB. I searched the web and found that I needed to use Acer eRecovery Managment application. But mine did not came with that software, and I could not find it on Acer's web site either.
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I installed Windows 10 on it. I did not like this laptop, so I decided to sell it. Now, I want to make it to factory settings. Pressing Alt + F10 showed some kind of error, like it cannot verify the signature of winload.efi. I thought Windows 10 somehow messed it up. So I installed normal Windows 8.1 Pro I had. Then tried Alt + F10. Now, it did not show that winload.efi error, but it asks me to insert a recevery media. That is, it does not recognise the recovery partition.
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By the way, the screen of Alt + F10 looked like stock Windows 8.1 screen from Microsoft, not Acer. When I watched it on their web site, it showed some kind of Acer recovery program. Is this normal?
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What happened? Is my recovery feature broken? I can still see the recovery partition (11.03GB), why can't I recover it? Any method to recover the factory state.
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Oct 3, 2009
I have Acer Aspire 6920 Notebook which came with vista home premium in 64 bit installed. I have made Recovery disks (3 DVDs) and had resorted to factory defaults several times by using the DVDs and not by Alt+F10 (at that time I did not know about alt+f10). I now have removed the 64- bit vista home premium and have windows-7 Ultimate RTM, Vista Home Premium and XP Pro all in 32 bit in three separate partitions in one single hdd. I have also done BIOS upgrade from 1.06 to 1.14. I have SATA mode set to IDE instead of the default AHCI due to XP not functioning under AHCI interface.
My BIOS shows hdd pw frozen by default though I have removed the hdd and set the BIOS to default twice. I find the Vista Home Premium in 64 bit OEM is a real pain since it has a lot of third party softwares – free and sharewares – which I have to uninstall every time (more than 20 of them) and therefore I tried to delete the acers recovery partition which is of 18 GB size and my Notebook with 250 GB hdd shows only 232 GB.
However, the partition is hidden and I have tried to unhide and delete the recovery partition with a number of third party partition softwares like Paragon, partedit32, Easeus, Norton, acronis, G-parted, macrium reflect, all with no success!
Now I request the learned members to give me a solution that will work, in simple procedure explained, to unhide the acer recovery partition and deleting it without disturbing my present OSes installed on the three partitions. Macrium does not show the PQ Service/EISA partition.
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Dec 15, 2014
I may have destroyed the recovery partition when I used EaseUS Partition Master to split the C: partition into two partitions. How to recover the partitions necessary for recovery? Â When I do to Advanced Startup, I do not get a 'Troubleshoot' option.
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Feb 9, 2015
I got a virus somewhere along the line. Every time I do a factory install it's never right. Can the hidden recovery partition become corrupt? If so, how do I wipe my hard drive clean so I can use the "Completely Restore Coomputer to Factory Default" setting?
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Dec 21, 2014
Have an Acer Aspire MA52 with W8.1 .... How to recover the Recovery partition ....
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Nov 20, 2014
I have a brand new Acer Aspire E1-572G. It has 1TB HDD and with no partitions. So I want to create partitions as I wish, but before that, I would like to know if the recovery option will work if I alter the default HDD structure. Before I have failed with restoring after creating partitions with some other brands.
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Dec 20, 2014
I've created a Factory Default Backup with a USB drive with Acer Recovery Management. I see this message which tells me I can delete the recovery partion to free up disk space after I've created the backup but it never gives me the option to do so.
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I DO get the option to remove the Driver Recovery Partition after backing it up to USB but not the 10GB Recovery Partition. It's a a HUGE deal on a system that only has a 32GB hard drive.
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Jan 30, 2010
This is weird. Previously I have two active partitions on my acer 8930G-7665.
Drive C: is 250GB and Drive D: is 250GB
Currently Drive D: is missing. I went to the disk management under WIN7 to mount or even assigned a drive letter to my inaccessible partition.
Disk Management can see the inaccessible partion but the problem is that the program wont give me any option to play with when I right click it. Please see attachment ...
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Nov 10, 2009
im planning on buying windows 7 ..
I am a proud owner of acer 7520G ,and my lappy started acting slowly after 1 year of horrible terror or windows vista...
I made those recovery cds , also i got that 10gb partition PQSERVICE...
This service works only when you got their vista+acer signed OS?
IF i install windows 7 will i be able to recover old vista via hidden partition or recovery dvds?
Will i be able to make recovery dvds and recovery partition on win 7 with acer tools?
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Nov 13, 2008
One of our mobile notebooks caught that virus that keeps restarting itself over and over.
Repair install wont work so ill just go with the Recovery install off partition. There seems to be no F10 option when booting up
Whats the magic button? I do not have the manuals or recovery discs with me at the moment
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Mar 7, 2009
For reasons that are too long to explain, I managed to destroy this partition on the hard drive of my Acer 4539G laptop. So no PQservice partition and the original Acer MBR is gone too. All I have left is a couple of FAT32 partitions.
I do have the contents of the PQservice partition on a USB stick.
Is there a way to recreate the PQservice partition, so that Acer's eRecovery would work again?
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Feb 5, 2009
how to partition my hdd?
(using Acer Recovery CD to install Win XP)
I have an Acer Ferrari 3000Lmi notebook.
I just replaced the hdd with a new one.
it's 80GB 5400 rpm, IDE
It's not formatted and it's not partitioned.
My notebook is an old model,
so I don't think there's a recovery partition and it doesn't have an e-empowering acer button, etc.
It only comes with Acer recovery CD's.
when I put the new hdd in, it's detected in bios,
so I installed Win XP Home using the Acer Recovery CD.
and it didn't have option to format or to partition my hdd there.
everything just ran automatically.
and now I have one C: drive.
Can anyone help me on how to partition my hdd ?
I prefer not to use partition magic/other programs to partition my hdd.
I don't know if I have DOS.
I don't mind installing XP all over again, I just don't know how to format/partition the hdd before using the recovery CD.
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Feb 27, 2010
I have a bit older Acer Extensa 4620Z - quite a while back (probalby 9 months) i had problems with it and it stopped working, couldnt find operating system or hard drive. I finnally decided to buy a new hard drive for it once i found out it was that the hard drive had died. I got my new seagate harddrive and installed it - I also order recovery disks from Acer so I could get my system back up and running.
This is where my problem is. I can see the harddrive from bios and at first when i tried running the recovery disks it kept saying there was no appropriate partition. I made a bootable copy of a program so I could create partitions on the harddrive. I did this and then tried running the recovery disks. This time it went further and started the recovery process but everytime it gets to D1E4T303.044 in the process (at 47%) - it stops... and sits there a second and then either jumps to 100% and starts over or an error pops up (error: 0xD000001D).
I can not figure out where to go from here - isn't there some way I can use the recovery disks to get my system up and running on the new hard drive?
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May 7, 2009
I'm thinking of installing XP alongside my default Vista installation and I've got a pretty good idea how to do that..just that there are some questions in my mind..
First, since I have two partitions (One ACER and one DATA) i wouldn't need to shrink my Vista drive, right? I just have to set-up a 'neutral' partition where I would put in files that I want to share between XP and Vista, right?
Second, would using EasyBCD and/or installing another OS and/or using Startup Repair (just in case) ruin my recovery partition or something? I remember in my old Lenovo laptop that when I used Startup Repair it somehow managed to screw my recovery partition and made it show up in My Computer..
Lastly, if ever I decide to use my restore disks, would it restore just the Vista partition or both of them?
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Nov 10, 2008
I just wanted to know if there was a way to reconstruct the hidden recovery partition with the recovery dvds? The thing is that when i bought the notebook I noticed the partition and thought it was just garbage(how fool), so i totally erased everything, the good thing is that i made the recovery dvds with Erecovery before that.
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May 6, 2009
I'm having some trouble with vista running some components are missing. I was just wondering is there a way to access the vista portion on the recovery partition and run it to upgrade/repair vista? or is it only accessible for a clean install?
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Apr 14, 2010
I have the AS1410 with win7. I couldn't get the virtual cd solution to work (perhaps that is because the version is now 10 not 9 or that I'm on win7 64bit). So my approach is to copy the the first 2 partitions, PQService and the 100MB one, and track 0 (MBR). These are all that is needed to build a new system on a new disk (I think). So here is my how to:
1. Grab your free copy of Paragon Backup and Restore from here and install it and get a free serial number from the web page it gives when you install.
2. Run it and choose backup disk or partition. Tick to save track 0 + MBR, and the first 2 partitions before C: to an empty directory on C:. Remember to apply changes then wait for this finish.
3: Copy this directory to a PC with a DVD burner.
Inside the directory you'll find the archive files split into DVD size chunks. Burn these to DVDs together with downloads of Paragon Backup and Restore, 32bit and 64bit to cover all bases if you want, plus the serial number, and a text file telling yourself what to do, which is: Install Paragon Backup and Restore, combine all the archive files into one directory on a hard disk, then rebuild track 0 and the first 2 partitions.
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Oct 2, 2014
First I already created the factory default backup for recovery on USB drives (did 2 of them), but before I want to delete the recovery parittion, I would like to test first the recovery I created on the USB drives.
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Here is my dillema:I can get to the bios and have already setup the boot sequence to make the primary boot device my USB flash drive. Â It seems not to get there.
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I tried the other option the D2D, wherein I hit the volume up button and the windows button onscreen and I got to D2D. Â I get to the menu wherein I am trying to recover from an image and have inserted the USB drive. Â That is where it all stops. Â It cannnot find the recovery image even though I have already inserted the USB flash drive even before boot up. Â I did this with both the USB flash drives I made.
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I am pretty sure that the USB flash drives contains recovery file, since the USB flash drives titled "recovery" and it contains folders such as "boot" and it has files. Â I tried both USB ports (micro - using the OTG cable, and the actual USB port on the keyboard)
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Sep 12, 2009
I have just upgraded from Windows 7 RTC Ultimate to Windows 7 RTM pro.
The weird things is, that there are two hidden partitions:
There are two hidden partitions and they have both 100% free disc space. I know one of them is the recovery from Acer, but it says nothing of the disc space is used !
Luckily, I have a recovery CD.
Another weird thing is in Auslogic Disc Defrag:
There are a removal drive and it's leading to the Windows folder on the C: drive O_O?
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Apr 17, 2010
My Acer Aspire 6920 Laptop freezes occasionally, and nothing but a cold shutdown fixes it. Sometimes after I turn it back on again, the keyboard is unresponsive until after I've logged into my Windows 7. If I was playing music at the time of the freeze, it plays the last few seconds of music in slow motion over and over again.
There does't seem to be anything in particular that causes the crashes (sometimes I'm running games, other times it was idling).
How can I stop it freezing?
What I've tried: Reinstalling my Windows 7 64bit, Installing the latest drivers (from various sources)
I took a video of the laptop in it's frozen state, if this would help anyone? If it would, I can upload it to youtube... Basically nothing but a cold shutdown (holding in the power button) does anything.
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Nov 17, 2008
My Aspire 5100 has recently started acting up. At least once or twice a day, it freezes up and I get a blue screen with vertical lines across it.
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Apr 1, 2010
The laptop randomly freezes and is unable to run after (need to turn it off using the power button).
- I scanned it for spyware and viruses
- Checked the drive using the windows tool
- I did not install any new software lately
- Installed the newest Intel Matrix Storage Manager (since I found it may be causing freezing problem)
- I noticed increased power consumption while running on battery (from 15mWh to over 22mWh)
I'm afraid this really may be hardware related issue.
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Dec 16, 2009
I have been having issues since upgrading my laptop to windows 7. I initially upgraded to windows 7 32bit and within 30mins the laptop started freezing randomly. Over the last month or so, it hasnt got any better, i have downloaded all the correct drivers and updated everything. Yet nothing stops it.
Due to be a student i was able to get windows prof 7 64 bit so i thought i would do a fresh install, so i formatted my PC and installed the new windows 7. However, the freezing is still happening. Now i have read you can flash you bios which i was a little apprenhensive about. I cant Acers support site and emailed them, and they were no help at all.
I have tried it today and have gotten no where. Tried to run the windows based one from Acer, and it wouldnt run. So then i made my USB stick bootable, downloaded phlash16.exe tried the various ways suggested on this site and others...and all that happens is that it runs in the DOS and just hangs on identifying flash memory part type.
I really dont know what i can do next, and the freezing is getting quite annoying.
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Dec 18, 2014
I have a problem with my laptop, whenever i play a game it will froze on random. I know the computer is still running since the sound is still being heard but the screen is completely frozen. So i need to close the game and re-launch it again everytime this happens. The odd thing to me is it only happens to a certain game. But it doesn't occur to other games even games that requires higher specifications.The game i'm talking about is DotA 2, is there something on the DotA 2 engine that makes this occur?
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