Acer :: Aspire One Crystal Eye Camera
Dec 29, 2008
I recieved the Aspire one notebook for a christmas gift not to long ago and it is an awesome little gadget. But what just happened a few moments ago is the camera decided it wasn't going to work anymore and I got a message saying. "Camera not detected." I tried doing restarts resets and even did a eRecovery only to be told that it was a usb device and that I need to "plug it in". I don't understand why it decided to randomly stop working and I'm rather annoyed by it and would like some assistance on this issue. I had to send back one notebook already because the power source was busted I really don't want to have to send this one back too.
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Feb 23, 2009
This ones just a small problem. My webcam works fine, but it's missing on the menu and i can't locate it anywhere in my files so it's just a bit annoying if i want to make a video. It's not even in the manual (printed or computer version). It took three weeks before it appeared in the menu after I bought the laptop, but since I had to restore to factory default and god knows where it is, as i say it's only a minor problem, no location in services. and when i expand my Acer menus theres nothing there either.
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Jan 23, 2009
I've had this problem for a couple of weeks now. Didn't notice this until I installed Windows 7, but now my webcam does not work. I think it has to do with my laptop falling off the couch as I had problems after that getting the card reader to work (card reader is fine now). I have tried running the Crystal Eye program in XP, Vista 32-bit, Vista 64-bit and Windows 7 64-bit with no luck (it just says camera not found). Occasionally in Vista I will get a popup error message saying a usb device has malfunctioned, and when I look in device manager it says unknown device.
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Apr 30, 2009
I have an Acer Aspire 5735 with an inbuilt Crystal Eye Webcam, I have managed to set up and talk to a contact, but my contact can see me, but I cannot see them. What do I need to do to rectify this? Or is it my contacts problem.
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Oct 20, 2014
I'm trying to get the webcam working. I haven't used it in probably over a year, and now I can't seem to get it to work. I've read lots of posts about downloading a new driver but I've tried several different ones and none work. I have an Aspire 5517. When I go into the device manager it says the webcam is working....but it isn't.
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Jun 15, 2008
I have a Aspire 5051. Its camera have a problem, I activate it and it doesnt show any image just appears in black. I updated the driver, but nothing...
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Jul 3, 2009
i am having problem on my camera..though i installed the driver of it but when i launch the acer eye camera it says "camera not found"..i tried to re-install it but same thing happens..i also reformatted it...
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Jan 16, 2015
After a while my camera stopd working now its not avalible, the windows 7 does not find the hd camera. I cant even use it on facebook or skype, I tried looking for a driver and i saw no driver for the ACER E1-731 laptop.
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Dec 28, 2014
how to turn off camera indicator when using camera?(acer aspire e1 57g)
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Dec 29, 2014
In certain chatrooms the built in cam comes on automatically. I'd prefer to use a better external cam but I can't find an option in settings to switch to the external cam. It seems the internal cam comes on by default.
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Jan 28, 2015
How do I shut my acer camera off with windows 8.1 (Model Q5LJ1) Aspire|M
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Oct 22, 2008
I have an Acer Travelmate 5520 with the Crystal Eye web cam. I havent used it (but it was working originally)and when I did want to use it I received the message "camera not found". In Device Manager there is no heading for Imaging Devices. I have downloaded updated drivers but the problem seems to be recognising the hardware.
As with all things it is just out of warranty!
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Oct 16, 2008
I recently bought an Acer Aspire 5720-4516 and started having some problems with it. I just fixed the Wireless connection problem thanks to a fellow member's suggestion ( the card was out of place), so now I'm going to address the camera problem.
Calling the Acer company, they gave me a bunch of useless information, albeit very politely, and led me in a wild goose chase. Not only that, but the drivers they had in their US page were slightly all over the place. But I digress, the camera was working fine for a few weeks after I bought the laptop, then just as easily, it wasn't opening up as it should. I downloaded drivers like crazy, and still nothing happens. The Acer Crystal Eye program opens and the 'booth' like setup is fine just as it was originally, but the space where the image is doesn't show up. After a few more tries of trying to access the program, it would just not load and it would tell me to search for the latest drivers once more. I would download the latest ones and still nothing.
I wonder if other people have had the same complications as me. Anyone have any suggestions? How can I check if the device is actually active in my computer, because I've tried looking for a way to tell and nothing comes up.
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Nov 29, 2008
My Acer Aspire 6935 has a buit-in webcam (064e a_117 in device manager) which is perfectly running according to the device manager (no yellow mark), but still can't be found by the Acer Crystal eye software in Vista. Same problem in msn or vlc.
I've installed a multiboot with xp and same problem in xp.
I've tried using the latest driver, but it's a generic windows driver, so it's the latest one.
I've tried using a specific driver, I've found one in the Asus website. It's a driver for the 64e a_117 according to the *.inf file, and now the webcam is recognized as USB 2.0 UVC HD webcam. But still not found in msn or vlc. And still fully working according to the device manager.
yesterday, i've opened the lcd cover to unplug and replug the device physically. But nothing special, it keeps saying that it's not found.
So my question is :
What can i try now to fix this webcam ?
I forgot to say that the webcam was really working two weeks ago, and windows restore didn't help.
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Nov 30, 2009
Recently done a clean install of W7 so lost most of my acer applications (god is it hard to find them) and was having trouble finding the Crystal eye programme. Does anyone have any knowledge of where i could find a version that works with my model (6930g, W7 home prem 32) and will record video, the version i installed when i got w7 only let me take pictures?
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Oct 18, 2008
I have a TravelMate 7520 with Crystal Eye Webcam, I had to reinstall my vista. Once this was done my webcam didnt work, it showed camera not found.
I have been playing about with it, which ended up meaning I unstall everything (I think). I have installed loads of drivers and software for the webcam but all failed, the camera just doesnt seem to turn on...
I have taken my screen apart unplugged it, uninstalled software, plugged in and reinstall but nothing..Plus once I have installed the driver, I look in device manager and see nothing relating to my webcam.
what I need to download, how to install and how to check the driver is in place
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Mar 14, 2008
my notebook will not off after restarting. it stays at "WINDOWS IS SHUTTING DOWN" and God knows how long it will be like that if i dun press the off button. i found out that either the BISON or SUYIN webcam software is causing the problem....
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May 23, 2010
I basically used my webcam every night with Skype to talk to my friends. The very next day, it stops working. Ive literally tried everything. In the device manager, I have an "Unknown Device" listed as a USB. Im 100% sure this use to be my Camera.
I just used the Acer factory CDs to reinstall my OS + Drivers. All the drivers were successfully installed with the exception of the Camera Drivers (because the computer doesnt see a camera)
I tried to download the drivers from the Acer website but (both Chicony and Suyin) and everytime I try to install them a error comes up that says "Camera not found!" I have a laptop so I have no clue how its not finding it.
ive been working on this for hours now and its really getting frustrating. Here are the things ive tried, and if someone knows a solution or a different method I havent tried to fix it, PLEASE let me know
My methods:
1. Reformatted computer using Acer recovery discs
2. Downloaded and tried to install drivers from acer website (camera not found problem)
3. Put windows in Safe mode, uninstalled unknown device, restarted computer to let it automatically scan/update (still failed)
4. Deleted all pictures from My Pictures
5. Tried using Windows Vista drivers and setting to Vista Compatibility mode (I have windows 7), no avail
6. Uninstalled and reinstalled Unknown Device (aka camera) driver, didnt work
7. Tried the windows update software option, windows said everything was fine (pshhh).
8. Uninstalled unknown device, used the option "scan for hardware changes" still didnt work
9. Installed skype to see if the webcam would be recognized, which it wasnt.
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Oct 19, 2009
I have Acer Aspire 8930G and running Windows Vista Ultimate 64bit with SP2.
All drivers installed and working fine.
I noticed that my Crystal Eye webcam doesn't have the recording button and the HD resolution selection is missing. My only choices are 320 x 240 and 640 x 480.
I am using the latest Crystal Eye driver.
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Oct 28, 2008
I am considering upgrading my laptop to 64 bit Vista. How do I identify which camera version I have so I know which drivers I need? I've looked at the properties in device manager and it just identifies the camera drivers as 'Microsoft'.
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Dec 11, 2009
Just picked up this new notebook. When on Skype, the image quality rec'd by others is downright terrible. For example, the cables for the headphones I was using is seen as terribly jagged on the other end. See it here.
Is this image is as good as it gets? Seems like a 1.3 Mb camera should be able to do a better job.
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Feb 24, 2009
My Extensa 4420 has a webcam. I can turn it on and see ugly pictures of me staring at the computer screen. The question I have, is what can I do with the camera. The computer does not seem to have come with any software that I can use to record video. Is there any free software that will do this?
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Apr 24, 2010
i've decided to jump on a mbp... now my question is.. i wanted to buy a case for it (one of the snap on crystal cases) and im wondering if i could use the ones for the previous macbook pro 13 for the newer macbookpro 13 ?
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Apr 15, 2009
I have an Acer Aspire 5672WLMi laptop and it has a built-in OrbiCam, every once in a while I hear a sound as if I was plugging/unplugging an USB device, sometimes it does that twice and then stops but there's times, like a few mins ago, that it goes crazy and I get a Blue Screen.
The message I get is "File lv321.sys has caused an error. Page fault in non paged area" and makes me restart.
After I do that, Microsoft Error Reporting tells me that I should update the drivers although I already did that or to unplug the camera, which is impossible since it's built in.
I have searched on Google but couldn't find much information except perhaps the wires that connect the camera might be loose/damaged and that's what causing it.
I have disabled it on the Device manager but it won't solve anything.
Is there a way to completely disable the camera port?
What can I do to fix it?
The laptop is almost 2 years old and is not under warranty.
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Sep 20, 2009
I just received the HP mini 110 with the broadcom hd crystal chip. I'm finding this purchase mostly useless as I can't easily find HD material that will run using it inside the arcsoft software. Adobe 11 I hear will sometime in 2010 but now I can't find much except some third rate movie sites.
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Jan 23, 2010
So i just reformatted this PC and loaded, W7 on it but im having a horrible time with the cam, the image appears dark now when before it was a much clearer image even in low lights.
The Cyberlink You Cam software that came with it, was ok so i re-dowloaded that again but im still having issues the lighting is very poor.
low lighting conditions or bad drivers cause this did not happen until i reformatted the thing. I really don't want to go back to VISTA
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Oct 17, 2008
I placed an order last night for a refurb m1330. The spec for the system says that it is the LED screen and has a 2.0mp camera. I thought this config didn't exist -
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Feb 23, 2009
I initially bought a m1210 dell laptop without the integrated camera option. I recently purchased a new cover for my laptop (the old one cracked.) this time it included the camera.
I installed everything together and it all looks fine But Im not sure If Im actually able to plug the cord for the camera anywhere.
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Sep 25, 2009
I've got a UK Sony Z (VGN-Z11VN). I've got a dual boot Vista/7 setup that has been working fine. I used my motion eye camera about 1 month ago in 7 with no probs. Recently it's no longer there. By that I mean no camera installed, no devices in device manager (identified or not). I've not changed anything recently. I booted Vista (not used for months) and it's also absent from there!
There are no options in the bios that I can see to disable to camera, so I'm not sure what's happening.
As it's failed in BOTH vista and 7, and I knew previously it worked I'm assuming there's a hardware failure. Could it somehow be software?
I don't know of any way to be sure without fully re-installing, which I've not got the stomach for just now. Is there a linux live distro on usb or cd/dvd that I could boot from to check if the camera hardware is still present. Alternatively is there any way I can install windows on an external drive (usb/firewire) - I think not, as I don't want to mess with my existing install as I'm pretty busy.
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Jun 4, 2009
do you have to use ichat to take pictures ? the last time I tried taking pictures with the camera it would only allow me to do it in ichat, I just wanted to take pictures and not chat.
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