Acer :: Crystal Eye HD Not Found In Vista And XP
Nov 29, 2008
My Acer Aspire 6935 has a buit-in webcam (064e a_117 in device manager) which is perfectly running according to the device manager (no yellow mark), but still can't be found by the Acer Crystal eye software in Vista. Same problem in msn or vlc.
I've installed a multiboot with xp and same problem in xp.
I've tried using the latest driver, but it's a generic windows driver, so it's the latest one.
I've tried using a specific driver, I've found one in the Asus website. It's a driver for the 64e a_117 according to the *.inf file, and now the webcam is recognized as USB 2.0 UVC HD webcam. But still not found in msn or vlc. And still fully working according to the device manager.
yesterday, i've opened the lcd cover to unplug and replug the device physically. But nothing special, it keeps saying that it's not found.
So my question is :
What can i try now to fix this webcam ?
I forgot to say that the webcam was really working two weeks ago, and windows restore didn't help.
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Apr 4, 2010
my friend's laptop was to the point of no return so I wiped the HDD, popped a legit copy of vista in, (no recovery disks available), and proceeded to install it. Unfortunately right after where you enter the product key, the screen entitled "where do you want to install windows?" doesn't have a drive listed. I've tried switching from AHCI to IDE, boot order, etc. Could anyone explain to me how i can just install crappy vista again?
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Oct 22, 2008
I have an Acer Travelmate 5520 with the Crystal Eye web cam. I havent used it (but it was working originally)and when I did want to use it I received the message "camera not found". In Device Manager there is no heading for Imaging Devices. I have downloaded updated drivers but the problem seems to be recognising the hardware.
As with all things it is just out of warranty!
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Oct 16, 2008
I recently bought an Acer Aspire 5720-4516 and started having some problems with it. I just fixed the Wireless connection problem thanks to a fellow member's suggestion ( the card was out of place), so now I'm going to address the camera problem.
Calling the Acer company, they gave me a bunch of useless information, albeit very politely, and led me in a wild goose chase. Not only that, but the drivers they had in their US page were slightly all over the place. But I digress, the camera was working fine for a few weeks after I bought the laptop, then just as easily, it wasn't opening up as it should. I downloaded drivers like crazy, and still nothing happens. The Acer Crystal Eye program opens and the 'booth' like setup is fine just as it was originally, but the space where the image is doesn't show up. After a few more tries of trying to access the program, it would just not load and it would tell me to search for the latest drivers once more. I would download the latest ones and still nothing.
I wonder if other people have had the same complications as me. Anyone have any suggestions? How can I check if the device is actually active in my computer, because I've tried looking for a way to tell and nothing comes up.
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Feb 23, 2009
This ones just a small problem. My webcam works fine, but it's missing on the menu and i can't locate it anywhere in my files so it's just a bit annoying if i want to make a video. It's not even in the manual (printed or computer version). It took three weeks before it appeared in the menu after I bought the laptop, but since I had to restore to factory default and god knows where it is, as i say it's only a minor problem, no location in services. and when i expand my Acer menus theres nothing there either.
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Dec 29, 2008
I recieved the Aspire one notebook for a christmas gift not to long ago and it is an awesome little gadget. But what just happened a few moments ago is the camera decided it wasn't going to work anymore and I got a message saying. "Camera not detected." I tried doing restarts resets and even did a eRecovery only to be told that it was a usb device and that I need to "plug it in". I don't understand why it decided to randomly stop working and I'm rather annoyed by it and would like some assistance on this issue. I had to send back one notebook already because the power source was busted I really don't want to have to send this one back too.
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Jan 23, 2009
I've had this problem for a couple of weeks now. Didn't notice this until I installed Windows 7, but now my webcam does not work. I think it has to do with my laptop falling off the couch as I had problems after that getting the card reader to work (card reader is fine now). I have tried running the Crystal Eye program in XP, Vista 32-bit, Vista 64-bit and Windows 7 64-bit with no luck (it just says camera not found). Occasionally in Vista I will get a popup error message saying a usb device has malfunctioned, and when I look in device manager it says unknown device.
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Nov 30, 2009
Recently done a clean install of W7 so lost most of my acer applications (god is it hard to find them) and was having trouble finding the Crystal eye programme. Does anyone have any knowledge of where i could find a version that works with my model (6930g, W7 home prem 32) and will record video, the version i installed when i got w7 only let me take pictures?
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Oct 18, 2008
I have a TravelMate 7520 with Crystal Eye Webcam, I had to reinstall my vista. Once this was done my webcam didnt work, it showed camera not found.
I have been playing about with it, which ended up meaning I unstall everything (I think). I have installed loads of drivers and software for the webcam but all failed, the camera just doesnt seem to turn on...
I have taken my screen apart unplugged it, uninstalled software, plugged in and reinstall but nothing..Plus once I have installed the driver, I look in device manager and see nothing relating to my webcam.
what I need to download, how to install and how to check the driver is in place
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Mar 14, 2008
my notebook will not off after restarting. it stays at "WINDOWS IS SHUTTING DOWN" and God knows how long it will be like that if i dun press the off button. i found out that either the BISON or SUYIN webcam software is causing the problem....
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Apr 30, 2009
I have an Acer Aspire 5735 with an inbuilt Crystal Eye Webcam, I have managed to set up and talk to a contact, but my contact can see me, but I cannot see them. What do I need to do to rectify this? Or is it my contacts problem.
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May 23, 2010
I basically used my webcam every night with Skype to talk to my friends. The very next day, it stops working. Ive literally tried everything. In the device manager, I have an "Unknown Device" listed as a USB. Im 100% sure this use to be my Camera.
I just used the Acer factory CDs to reinstall my OS + Drivers. All the drivers were successfully installed with the exception of the Camera Drivers (because the computer doesnt see a camera)
I tried to download the drivers from the Acer website but (both Chicony and Suyin) and everytime I try to install them a error comes up that says "Camera not found!" I have a laptop so I have no clue how its not finding it.
ive been working on this for hours now and its really getting frustrating. Here are the things ive tried, and if someone knows a solution or a different method I havent tried to fix it, PLEASE let me know
My methods:
1. Reformatted computer using Acer recovery discs
2. Downloaded and tried to install drivers from acer website (camera not found problem)
3. Put windows in Safe mode, uninstalled unknown device, restarted computer to let it automatically scan/update (still failed)
4. Deleted all pictures from My Pictures
5. Tried using Windows Vista drivers and setting to Vista Compatibility mode (I have windows 7), no avail
6. Uninstalled and reinstalled Unknown Device (aka camera) driver, didnt work
7. Tried the windows update software option, windows said everything was fine (pshhh).
8. Uninstalled unknown device, used the option "scan for hardware changes" still didnt work
9. Installed skype to see if the webcam would be recognized, which it wasnt.
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Oct 19, 2009
I have Acer Aspire 8930G and running Windows Vista Ultimate 64bit with SP2.
All drivers installed and working fine.
I noticed that my Crystal Eye webcam doesn't have the recording button and the HD resolution selection is missing. My only choices are 320 x 240 and 640 x 480.
I am using the latest Crystal Eye driver.
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Oct 20, 2014
I'm trying to get the webcam working. I haven't used it in probably over a year, and now I can't seem to get it to work. I've read lots of posts about downloading a new driver but I've tried several different ones and none work. I have an Aspire 5517. When I go into the device manager it says the webcam is working....but it isn't.
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Oct 15, 2008
I was doing some work on my Windows Vista Ultimate 64 bit on the XPS m1330 laptop and when i decided to restart, i got the no bootable device found message.
I ran diagnostics, no errors found.
When i put in the vista ultimate disc and NOT press anything. It will boot into windows.
When I do not have it in. It will tell me no bootable device found.
The hard drive does show in device info in bios.
Im running the chkdsk c: /f /r from command prompt in vista repair thing.
I wonder what message i will get after i complete the chkdsk.
Would reinstalling windows as a whole fix this problem?
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Apr 24, 2010
i've decided to jump on a mbp... now my question is.. i wanted to buy a case for it (one of the snap on crystal cases) and im wondering if i could use the ones for the previous macbook pro 13 for the newer macbookpro 13 ?
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Apr 7, 2010
I had vista installed on my laptop, Acer 6920, (first OS) and it was direct from factory so everything worked fine. I then installed ubuntu and everything still worked fine. I then deinstalled both of those to put on windows 7 RC where all my hardware was working perfectly (minus the fingerprint reader but i honestly couldnt care about that thing) so my computer eventually got pretty bogged down with crap to the point where boot was about 30 minutes. during this whole time my sound seemed to work, but near the end windows stopped finding any internal sound related hardware (the speakers and the mic). For other reasons i did a clean reformat (3 times) and reinstalled 7 Professional 32 bit and when i booted i downloaded all the drivers and everything seemed to install correctly, but when i rebooted the sound still didnt work nor did the mic. the exact error message windows is giving me is "No Audio Output Device found" however when i plug in a headset or a bluetooth adapter + headphones there is audio and it works perfectly. I really need sound to work as some programs crash if they dont detect a sound output and also for monitoring audio recordings.
I have tried installing all of Realtek's drivers. Literally all of them. None of them worked what so ever despite clean installs and deinstalls.
I now am running 64bit and ive almost given up on this problem. I bearly saved this computer and i dont wanna have to buy a new because of sucha stupid issue like this.
More info:
Under the hardware manager in windows there is no tree for sound devices. there was an unknown component which i put forceware on as i thought it was the sound device but no go.
DXDIAG:
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 6920
BIOS: Ver 1.00PARTTBL6
Processor: Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz (2 CPUs), ~2.2GHz
Memory: 3072MB RAM
Available OS Memory: 3070MB RAM
Page File: 1303MB used, 4835MB available
Windows Dir: C:Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode
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Sep 20, 2009
I just received the HP mini 110 with the broadcom hd crystal chip. I'm finding this purchase mostly useless as I can't easily find HD material that will run using it inside the arcsoft software. Adobe 11 I hear will sometime in 2010 but now I can't find much except some third rate movie sites.
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Feb 21, 2009
Background:
A few days ago i bought an Acer 7730 laptop with Windows Vista pre-installed and no disks. After initial hesitation i have decided to keep vista and not downgrade to XP. After all there will be more service packs and tweaking should speed it up lots anyway.
However, i really want to get rid of the three partitions on the hard drive. There is only one physical hard drive but there are three partitions; a hidden 10GB one (EISA configuration) which from what i have gathered is now obsolete, a C: partition 111.44GB and a D: partition 111.44GB. There is no need to split a drive into several partitions now that we have the NTFS file system (unless you are using multiple operating systems of course - but i am not) so this is really annoying me.
I have made the 2 recovery DVD and the 1 applications/drivers DVD. I have an old WinXP disk that i can use to format the laptop if required.
Question:
Using the recovery disks (which i'm assuming contain a copy of my bought OEM Vista that was pre-installed on the laptop), can i delete the partitions, format the hard drive and install Vista onto a single c: partition?
I've done this exact process before with WinXP hundreds of times but i'm not sure whether i can do the same for Vista with just the 3 DVD mentioned...
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Oct 9, 2008
I have a strange problem on my Acer 7720G notebook (PM965 chipset).
The internal Broadcom 5787 is not detected. When I put a cable in the LAN port, no Leds are lit.
Strange enough, the UUID in the Bios has a value, which means that the Bios recognizes a LAN device.
Is there a keyboard combination that shuts down the internal LAN controller?
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Jan 15, 2010
i have acer 5738G comming with windows vista where can i download or buy windows 7 recovery and drivers & app dvd
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Feb 3, 2015
I am using an Acer Aspire E1-531 with Windows 7 64 bit on it. So whenever i want to use my webcam it is not found by my laptop. I tried downloading multiple drivers but none of them work (no webcam detected). Another thing is that i dont have an "Imaging Devices" section in my device manager. I've recently formatted my laptop so maybe the driver was deleted or something... I hadn't used my webcam before so i don't know if it had worked back then.
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Nov 30, 2009
Whenever I try to launch Acer ePowerManagement I receive the following error:
epm
The specified module could not be found.
I have uninstalled the program, deleted the driver and re-installed the program but to no avail.
I can right-click the ePowerManagement icon in the task bar and change cpu speed and Brightness but I can not launch the utility.
I am running Windows XP Home on an Aspire 3610.
Has anyone ever experienced this error and resolved it?
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Jul 3, 2009
i am having problem on my camera..though i installed the driver of it but when i launch the acer eye camera it says "camera not found"..i tried to re-install it but same thing happens..i also reformatted it...
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Mar 10, 2015
I am owner of Acer Notebook Aspire E1-430. 13 months old and Operating System not found!
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Mar 9, 2015
I've been using Acer Aspire E1-522 with Built-in webcam.My OS is Windows 8.1 - 64bit, the webcam not detected.I try restoring the system, but not working. I not found the driver.
In 'Managing Devices' window I show this:
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Nov 28, 2008
i bought a acer laptop @ bestbuy and it came with preinstall vista home. i used the computer fine and all and the internet connects to my router find and was surfing the internet. i then decided to install a fresh copy of my own vista ultimate because i dont like the preinstall stuff that they did because it just clutters up space. after i finish my install of vista ultimate, my laptop doesn't connect to the internet. i know this is simply but i dont see network adapters under the device manager in the computer management screen. i am worried because if i have to install the driver, then i would see some icons with a yellow exclamation mark, but i dont see NETWORK ADAPTERS AT ALL. i dont know how to solve this? any help would be greatly appreciated. thanks all. i've tried to press scan for new hardware changes but still i dont see the network adpaters. i thought if you install vista ultimate, then it will install the wireless drivers for you too.
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Jan 12, 2015
The You tube video says it is new. My system is not yet 1 month old.... The App looks promising.... Wish I could find it.
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Dec 8, 2014
I have a problem with my laptop, it won't boot up due to "Operating System Not Found", but I've used it already for several times but just yesterday it turned out that "Operating System Not Found". I've tried to check whether the hard drive is a problem and slave it to another laptop but it's still working, it will boot up well in another PC. Now I tried to insert a bootable USB drive just to reformat it for it to work again, but still it won't work. My bootable USB drive is detected and can be found in the boot options but if I select the drive for boot it still says "Operating System Not Found". Then I went searching over the net then I found something that might work like having it boot in Legacy BIOS mode, it boot up then but the problem is my display is distorted and fading, there are lines and overlapping display.
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Feb 28, 2015
I have a Travelmate P455 supplied by my work but the fingerprint sensor is not setup. It has an EGIS TEc ES603 sensor. I have installed the Acer EGISTEC Windows 7 x64 driver and the ACER Bio Protection software.
When trying to register a fingerprint for a pring the Wizard software tels me 'unable to detect fingerprint device'.
However it shows in the Device Manager.
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