Acer :: Aspire Crystal Eye Webcam
Feb 23, 2009
This ones just a small problem. My webcam works fine, but it's missing on the menu and i can't locate it anywhere in my files so it's just a bit annoying if i want to make a video. It's not even in the manual (printed or computer version). It took three weeks before it appeared in the menu after I bought the laptop, but since I had to restore to factory default and god knows where it is, as i say it's only a minor problem, no location in services. and when i expand my Acer menus theres nothing there either.
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Apr 30, 2009
I have an Acer Aspire 5735 with an inbuilt Crystal Eye Webcam, I have managed to set up and talk to a contact, but my contact can see me, but I cannot see them. What do I need to do to rectify this? Or is it my contacts problem.
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Oct 20, 2014
I'm trying to get the webcam working. I haven't used it in probably over a year, and now I can't seem to get it to work. I've read lots of posts about downloading a new driver but I've tried several different ones and none work. I have an Aspire 5517. When I go into the device manager it says the webcam is working....but it isn't.
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Oct 18, 2008
I have a TravelMate 7520 with Crystal Eye Webcam, I had to reinstall my vista. Once this was done my webcam didnt work, it showed camera not found.
I have been playing about with it, which ended up meaning I unstall everything (I think). I have installed loads of drivers and software for the webcam but all failed, the camera just doesnt seem to turn on...
I have taken my screen apart unplugged it, uninstalled software, plugged in and reinstall but nothing..Plus once I have installed the driver, I look in device manager and see nothing relating to my webcam.
what I need to download, how to install and how to check the driver is in place
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Mar 14, 2008
my notebook will not off after restarting. it stays at "WINDOWS IS SHUTTING DOWN" and God knows how long it will be like that if i dun press the off button. i found out that either the BISON or SUYIN webcam software is causing the problem....
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May 23, 2010
I basically used my webcam every night with Skype to talk to my friends. The very next day, it stops working. Ive literally tried everything. In the device manager, I have an "Unknown Device" listed as a USB. Im 100% sure this use to be my Camera.
I just used the Acer factory CDs to reinstall my OS + Drivers. All the drivers were successfully installed with the exception of the Camera Drivers (because the computer doesnt see a camera)
I tried to download the drivers from the Acer website but (both Chicony and Suyin) and everytime I try to install them a error comes up that says "Camera not found!" I have a laptop so I have no clue how its not finding it.
ive been working on this for hours now and its really getting frustrating. Here are the things ive tried, and if someone knows a solution or a different method I havent tried to fix it, PLEASE let me know
My methods:
1. Reformatted computer using Acer recovery discs
2. Downloaded and tried to install drivers from acer website (camera not found problem)
3. Put windows in Safe mode, uninstalled unknown device, restarted computer to let it automatically scan/update (still failed)
4. Deleted all pictures from My Pictures
5. Tried using Windows Vista drivers and setting to Vista Compatibility mode (I have windows 7), no avail
6. Uninstalled and reinstalled Unknown Device (aka camera) driver, didnt work
7. Tried the windows update software option, windows said everything was fine (pshhh).
8. Uninstalled unknown device, used the option "scan for hardware changes" still didnt work
9. Installed skype to see if the webcam would be recognized, which it wasnt.
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Dec 29, 2008
I recieved the Aspire one notebook for a christmas gift not to long ago and it is an awesome little gadget. But what just happened a few moments ago is the camera decided it wasn't going to work anymore and I got a message saying. "Camera not detected." I tried doing restarts resets and even did a eRecovery only to be told that it was a usb device and that I need to "plug it in". I don't understand why it decided to randomly stop working and I'm rather annoyed by it and would like some assistance on this issue. I had to send back one notebook already because the power source was busted I really don't want to have to send this one back too.
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Jan 23, 2009
I've had this problem for a couple of weeks now. Didn't notice this until I installed Windows 7, but now my webcam does not work. I think it has to do with my laptop falling off the couch as I had problems after that getting the card reader to work (card reader is fine now). I have tried running the Crystal Eye program in XP, Vista 32-bit, Vista 64-bit and Windows 7 64-bit with no luck (it just says camera not found). Occasionally in Vista I will get a popup error message saying a usb device has malfunctioned, and when I look in device manager it says unknown device.
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Oct 22, 2008
I have an Acer Travelmate 5520 with the Crystal Eye web cam. I havent used it (but it was working originally)and when I did want to use it I received the message "camera not found". In Device Manager there is no heading for Imaging Devices. I have downloaded updated drivers but the problem seems to be recognising the hardware.
As with all things it is just out of warranty!
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Oct 16, 2008
I recently bought an Acer Aspire 5720-4516 and started having some problems with it. I just fixed the Wireless connection problem thanks to a fellow member's suggestion ( the card was out of place), so now I'm going to address the camera problem.
Calling the Acer company, they gave me a bunch of useless information, albeit very politely, and led me in a wild goose chase. Not only that, but the drivers they had in their US page were slightly all over the place. But I digress, the camera was working fine for a few weeks after I bought the laptop, then just as easily, it wasn't opening up as it should. I downloaded drivers like crazy, and still nothing happens. The Acer Crystal Eye program opens and the 'booth' like setup is fine just as it was originally, but the space where the image is doesn't show up. After a few more tries of trying to access the program, it would just not load and it would tell me to search for the latest drivers once more. I would download the latest ones and still nothing.
I wonder if other people have had the same complications as me. Anyone have any suggestions? How can I check if the device is actually active in my computer, because I've tried looking for a way to tell and nothing comes up.
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Nov 29, 2008
My Acer Aspire 6935 has a buit-in webcam (064e a_117 in device manager) which is perfectly running according to the device manager (no yellow mark), but still can't be found by the Acer Crystal eye software in Vista. Same problem in msn or vlc.
I've installed a multiboot with xp and same problem in xp.
I've tried using the latest driver, but it's a generic windows driver, so it's the latest one.
I've tried using a specific driver, I've found one in the Asus website. It's a driver for the 64e a_117 according to the *.inf file, and now the webcam is recognized as USB 2.0 UVC HD webcam. But still not found in msn or vlc. And still fully working according to the device manager.
yesterday, i've opened the lcd cover to unplug and replug the device physically. But nothing special, it keeps saying that it's not found.
So my question is :
What can i try now to fix this webcam ?
I forgot to say that the webcam was really working two weeks ago, and windows restore didn't help.
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Nov 30, 2009
Recently done a clean install of W7 so lost most of my acer applications (god is it hard to find them) and was having trouble finding the Crystal eye programme. Does anyone have any knowledge of where i could find a version that works with my model (6930g, W7 home prem 32) and will record video, the version i installed when i got w7 only let me take pictures?
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Feb 7, 2009
i just have a problem with my crystal eye webcam i cannot use it in any yahoo messenger or windows live messenger i get the error keep saying , cannot connect its using it by other programs by i dont use it with any program what should i do >
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Jan 20, 2008
I have a new OTB acer aspire 5520, and on initial booting everything worked sweetly but when i am trying to access my crystal eye cam on YM or any IM programs it says the webcam is not connected, Now I checked device manager and there is no webcam, so i installed the driver from the erecovery management tool I tried first the BISON driver and utility without success upon installation the program says the computer should display a "found new hardware" message, but nothing showed up. then when it restarted my machine and when i checked on device manager still no cam... next i uninstalled the BISON driver and installed the 2nd one (SUYIN) with the same results. I searched the support and download section of ACER online and tried a third driver the CHICONY and still the same results.. Finally i re installed my system to full factory default and re tried everything still the same problems...
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Feb 3, 2015
I am using an Acer Aspire E1-531 with Windows 7 64 bit on it. So whenever i want to use my webcam it is not found by my laptop. I tried downloading multiple drivers but none of them work (no webcam detected). Another thing is that i dont have an "Imaging Devices" section in my device manager. I've recently formatted my laptop so maybe the driver was deleted or something... I hadn't used my webcam before so i don't know if it had worked back then.
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Oct 19, 2009
I have Acer Aspire 8930G and running Windows Vista Ultimate 64bit with SP2.
All drivers installed and working fine.
I noticed that my Crystal Eye webcam doesn't have the recording button and the HD resolution selection is missing. My only choices are 320 x 240 and 640 x 480.
I am using the latest Crystal Eye driver.
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Apr 20, 2009
I have an Aser Aspire 5610 - 2328. The model is 5610z. I have the same issue with my webcam and it is orbicam with logitech software. I also here the unplugging sound and also get BSOD's. My laptop is under warranty and it has been sent in to be checked. They could not find any issues also when I click the orbicam icon first try it shows it disconnected. I try again it works. They still claim its working and nothing they can do they have also seen what it doese when clicking on the icon and still claim its working.
Not sure if they really checked the connections I will look into it. It is under warranty thru Wal-Mart and was sent to a place called Cyber Test in Longwood Florida.
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Feb 13, 2008
I bought an Acer Aspire 4720, installed Windows XP and Linux Ubuntu. On XP, I can see the webcam working as a USB device, but I don't have any software to make it "do" something other than showing my ugly face.
I need to record, shoot some still images, and being able to video chatting (i.e. msn messenger).
What software can I use? Do I need something else (driver)?
The webcam is working, but has no software to handle it.
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Oct 5, 2008
I've got problem with my webcam. She worked well when I had got linux Fedora 9 and preinstalled MS Windows Vista. Later I changed Vista 32 bit on Vista 64 bit and I long didn't used the webcam. Later I updated my bios under MS Windows Vista x64 (to v1.19 earlier I had got v1.15). One day I wanted to make a foto with webcam but with no success because Suyin application say Camera not found. Webcam "Vendor ID" is 0c45 and "Product ID" is 63e0. These values indicate on Sonix Webcam but I'am sure that I've got Suyin Webcam and that before I had corect Vendor ID and Product ID for Suyin Webcam. I want to add that i have tried to downgrade to older bios but it makes no difference. I want my Webcam back.
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Apr 18, 2010
my webcam is showing a reversed image of me. I uninstalled the drivers and reinstalled them and it did not fix the issue. I do not see any options for reversing this,
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Feb 23, 2015
I own laptop acer Aspire 5742 g model, snide. [edited for privacy], Serial Number.. 2 months ago I decided to reinstall my operating system win 7 ultimate 64 bit. After reinstalling and installing drivers, update drivers and BIOS update to version 1.30, everything worked ok for 5 days, then I found that I no longer can access the Acer Crystal Eye webcam in Webcam. When you start the application displays the message The camera is not available or is used by another application ...
I reinstalled windows and I took it from the beginning. The pleasant surprise was when the camera is no problem, but after 4-5 days the same problem. Chamber refuses to start. Mention that in these 4-5 days was not installed on any laptop program. Only Google Chrome browser. There is currently installed antivirus unit. Windows Update is up to date, as well as driver update software.The same version of Windows I used it before resettlement and use it on another Acer laptop and I have no problem. In Device Manager installed camera appears. I uninstalled the driver and reinstalled without success ...
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Sep 9, 2014
Just got my aspire E5-411 today..i cant access the webcam and when i tried to check it in programs, there's no webcam installed..
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Oct 26, 2014
I have tried searching both on my laptop and online but I cannot find out how to adjust the built-in webcam settings. My webcam/camera was excellent for a while, but suddenly both pics and video quality is really bad. How this happened and I cannot figure out where to adjust the settings.
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Mar 9, 2015
I've been using Acer Aspire E1-522 with Built-in webcam.My OS is Windows 8.1 - 64bit, the webcam not detected.I try restoring the system, but not working. I not found the driver.
In 'Managing Devices' window I show this:
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Feb 27, 2015
I recently bought an acer v3 371 and was looking forward to using the webcam. For the first few days it was fine quality but then suddenly, possibly after an update of some sort, the quality went down and now it looks really terrible. I tried many things such as refreshing the computer back to default settings, installing various camera programs (I was using the standard camera that came with windows 8.1) such as Acer Crystal Eye but changing the resolution in these makes no difference at all to the terrible quality.
I look in device manager and it just seems to be a generic device 'HD Webcam' and the driver is from 2006, this seems to be the default one that windows selects but there must be a better one, I can't find it anywhere though. I've tried uninstalling and reinstalling the device several times but again no effect. I don't know exactly what the webcam is, because if you go to Acer's actual website to look for driver updates they list all of them EXCEPT the webcam drivers.
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Nov 18, 2014
I have an Acer aspire 5633WLMi i installed Windows 7 Home Premium 32 bit,now i have a problem with my webcam,i can find nowhere a driver for it,i tried already al driver from Vista but not go.
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Nov 14, 2014
I have been unable to find the controls of the Webcam. Is the software already installed or do I have to download it? If so, what do I download and where do I find it?
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Dec 19, 2014
I need to update my web cam to HD. How can i do that. And i din't find any drivers regarding this in acer website.
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Apr 24, 2010
i've decided to jump on a mbp... now my question is.. i wanted to buy a case for it (one of the snap on crystal cases) and im wondering if i could use the ones for the previous macbook pro 13 for the newer macbookpro 13 ?
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Sep 20, 2009
I just received the HP mini 110 with the broadcom hd crystal chip. I'm finding this purchase mostly useless as I can't easily find HD material that will run using it inside the arcsoft software. Adobe 11 I hear will sometime in 2010 but now I can't find much except some third rate movie sites.
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