Acer :: Crystal Eye Unresponsive
Oct 16, 2008
I recently bought an Acer Aspire 5720-4516 and started having some problems with it. I just fixed the Wireless connection problem thanks to a fellow member's suggestion ( the card was out of place), so now I'm going to address the camera problem.
Calling the Acer company, they gave me a bunch of useless information, albeit very politely, and led me in a wild goose chase. Not only that, but the drivers they had in their US page were slightly all over the place. But I digress, the camera was working fine for a few weeks after I bought the laptop, then just as easily, it wasn't opening up as it should. I downloaded drivers like crazy, and still nothing happens. The Acer Crystal Eye program opens and the 'booth' like setup is fine just as it was originally, but the space where the image is doesn't show up. After a few more tries of trying to access the program, it would just not load and it would tell me to search for the latest drivers once more. I would download the latest ones and still nothing.
I wonder if other people have had the same complications as me. Anyone have any suggestions? How can I check if the device is actually active in my computer, because I've tried looking for a way to tell and nothing comes up.
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Oct 22, 2008
I have an Acer Travelmate 5520 with the Crystal Eye web cam. I havent used it (but it was working originally)and when I did want to use it I received the message "camera not found". In Device Manager there is no heading for Imaging Devices. I have downloaded updated drivers but the problem seems to be recognising the hardware.
As with all things it is just out of warranty!
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Feb 23, 2009
This ones just a small problem. My webcam works fine, but it's missing on the menu and i can't locate it anywhere in my files so it's just a bit annoying if i want to make a video. It's not even in the manual (printed or computer version). It took three weeks before it appeared in the menu after I bought the laptop, but since I had to restore to factory default and god knows where it is, as i say it's only a minor problem, no location in services. and when i expand my Acer menus theres nothing there either.
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Nov 29, 2008
My Acer Aspire 6935 has a buit-in webcam (064e a_117 in device manager) which is perfectly running according to the device manager (no yellow mark), but still can't be found by the Acer Crystal eye software in Vista. Same problem in msn or vlc.
I've installed a multiboot with xp and same problem in xp.
I've tried using the latest driver, but it's a generic windows driver, so it's the latest one.
I've tried using a specific driver, I've found one in the Asus website. It's a driver for the 64e a_117 according to the *.inf file, and now the webcam is recognized as USB 2.0 UVC HD webcam. But still not found in msn or vlc. And still fully working according to the device manager.
yesterday, i've opened the lcd cover to unplug and replug the device physically. But nothing special, it keeps saying that it's not found.
So my question is :
What can i try now to fix this webcam ?
I forgot to say that the webcam was really working two weeks ago, and windows restore didn't help.
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Dec 29, 2008
I recieved the Aspire one notebook for a christmas gift not to long ago and it is an awesome little gadget. But what just happened a few moments ago is the camera decided it wasn't going to work anymore and I got a message saying. "Camera not detected." I tried doing restarts resets and even did a eRecovery only to be told that it was a usb device and that I need to "plug it in". I don't understand why it decided to randomly stop working and I'm rather annoyed by it and would like some assistance on this issue. I had to send back one notebook already because the power source was busted I really don't want to have to send this one back too.
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Jan 23, 2009
I've had this problem for a couple of weeks now. Didn't notice this until I installed Windows 7, but now my webcam does not work. I think it has to do with my laptop falling off the couch as I had problems after that getting the card reader to work (card reader is fine now). I have tried running the Crystal Eye program in XP, Vista 32-bit, Vista 64-bit and Windows 7 64-bit with no luck (it just says camera not found). Occasionally in Vista I will get a popup error message saying a usb device has malfunctioned, and when I look in device manager it says unknown device.
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Nov 30, 2009
Recently done a clean install of W7 so lost most of my acer applications (god is it hard to find them) and was having trouble finding the Crystal eye programme. Does anyone have any knowledge of where i could find a version that works with my model (6930g, W7 home prem 32) and will record video, the version i installed when i got w7 only let me take pictures?
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Oct 18, 2008
I have a TravelMate 7520 with Crystal Eye Webcam, I had to reinstall my vista. Once this was done my webcam didnt work, it showed camera not found.
I have been playing about with it, which ended up meaning I unstall everything (I think). I have installed loads of drivers and software for the webcam but all failed, the camera just doesnt seem to turn on...
I have taken my screen apart unplugged it, uninstalled software, plugged in and reinstall but nothing..Plus once I have installed the driver, I look in device manager and see nothing relating to my webcam.
what I need to download, how to install and how to check the driver is in place
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Mar 14, 2008
my notebook will not off after restarting. it stays at "WINDOWS IS SHUTTING DOWN" and God knows how long it will be like that if i dun press the off button. i found out that either the BISON or SUYIN webcam software is causing the problem....
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Apr 30, 2009
I have an Acer Aspire 5735 with an inbuilt Crystal Eye Webcam, I have managed to set up and talk to a contact, but my contact can see me, but I cannot see them. What do I need to do to rectify this? Or is it my contacts problem.
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May 23, 2010
I basically used my webcam every night with Skype to talk to my friends. The very next day, it stops working. Ive literally tried everything. In the device manager, I have an "Unknown Device" listed as a USB. Im 100% sure this use to be my Camera.
I just used the Acer factory CDs to reinstall my OS + Drivers. All the drivers were successfully installed with the exception of the Camera Drivers (because the computer doesnt see a camera)
I tried to download the drivers from the Acer website but (both Chicony and Suyin) and everytime I try to install them a error comes up that says "Camera not found!" I have a laptop so I have no clue how its not finding it.
ive been working on this for hours now and its really getting frustrating. Here are the things ive tried, and if someone knows a solution or a different method I havent tried to fix it, PLEASE let me know
My methods:
1. Reformatted computer using Acer recovery discs
2. Downloaded and tried to install drivers from acer website (camera not found problem)
3. Put windows in Safe mode, uninstalled unknown device, restarted computer to let it automatically scan/update (still failed)
4. Deleted all pictures from My Pictures
5. Tried using Windows Vista drivers and setting to Vista Compatibility mode (I have windows 7), no avail
6. Uninstalled and reinstalled Unknown Device (aka camera) driver, didnt work
7. Tried the windows update software option, windows said everything was fine (pshhh).
8. Uninstalled unknown device, used the option "scan for hardware changes" still didnt work
9. Installed skype to see if the webcam would be recognized, which it wasnt.
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Oct 19, 2009
I have Acer Aspire 8930G and running Windows Vista Ultimate 64bit with SP2.
All drivers installed and working fine.
I noticed that my Crystal Eye webcam doesn't have the recording button and the HD resolution selection is missing. My only choices are 320 x 240 and 640 x 480.
I am using the latest Crystal Eye driver.
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Oct 20, 2014
I'm trying to get the webcam working. I haven't used it in probably over a year, and now I can't seem to get it to work. I've read lots of posts about downloading a new driver but I've tried several different ones and none work. I have an Aspire 5517. When I go into the device manager it says the webcam is working....but it isn't.
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Sep 23, 2009
I sorted my 5315's battery problem (it was the AC adapter), only to find that now the touchpad is quite unresponsive. It won't move smoothly, constantly stopping and starting.
I've played with all the settings I can find, and installed the latest Synaptics XP driver, but Windows seems to see it as a "PS/2 port pointing device" - the laptop doesn't have a PS/2 port, so this is obviously incorrect.
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Jan 4, 2015
I have just purchased the Acer Aspire ES1-512 laptop from Tesco, the laptop will be used for college assignments so will involve a lot of typing. The keys are fine apart from the space bar which is pretty much hit and miss, press the centre of the space bar it works fine, but when pressing the edges or near to the bottom of the space bar and it only works some times and others it doesn't work at all. This means going back and having to put in the missing spaces on documents which is pretty time consuming.
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Sep 1, 2007
My acer loaded in xp as normal but my keypad and mousepad were unresponsive so i did a clean install with xp(not acer recovery) that ran through to when you do user input and froze again now i have a new hd and the same thing is happening except when i load into safe mode then everything is fine,
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Nov 19, 2014
I'm working on this Netbook for my parents. It has been used VERY little since new, has all the Updates installed,
There are NO programs installed outside of the Factory Programs except for MS Security Essentials, and Maliwarebytes.
That said, it is VERY SLOW and sometimes UNRESPONSIVE to keyboard commands. I know this isn't a high level PC, but is there anything I can do to speed it up so we can search eBay, Facebook and other sites. No hard computing is needed, just basic simple functions. It's just to slow now and basically no one will use it.
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Apr 24, 2010
i've decided to jump on a mbp... now my question is.. i wanted to buy a case for it (one of the snap on crystal cases) and im wondering if i could use the ones for the previous macbook pro 13 for the newer macbookpro 13 ?
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Sep 20, 2009
I just received the HP mini 110 with the broadcom hd crystal chip. I'm finding this purchase mostly useless as I can't easily find HD material that will run using it inside the arcsoft software. Adobe 11 I hear will sometime in 2010 but now I can't find much except some third rate movie sites.
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Jun 17, 2009
recently I was using my XPS 1530 under normal circumstances when out of nowhere it started to become unresponsive and internet explorer froze. I had to manually turn off the power and then restarted. The laptop installed some Windows updates and I figured all would be well.
Well, I was wrong. Ever since then my laptop is extremely slow and programs such as internet explorer refuse to start. The problem is worse when my wireless card is active. For some reason all my restore points are gone as well. I dont know if I picked up a virus or if my HDD is starting to die. Most frustrating is the fact that I can't run any diagnostics without the laptop freezing or becoming horribly slow.
So, my problem is I dont even know where to start on how to fix this. My last resort would be to re-format my HDD and see if that fixes it but I dont want to do anything that drastic yet. Any ideas would be helpful seeing as I dont feel like dealing with Dell support yet.
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Jan 15, 2009
my track pad on my M1530. I have sometime when I will run my finger across the track pad but the cursor with not move. It will jitter a little bit but will do nothing else. Then after a couple seconds, and sometime a hit on the palm rest, it will work again. It has happened probably the whole time I have had the laptop( 7 months), and now it seems to be occurring more frequently. Also, for the whole time I have had the laptop, the track pad will not always register a tap on it as a click, it just sits there like I did nothing. I know that could be a setting, but I have messed with them the best I can and it has changed nothing. Do you think this could be a driver issue, I have updated the driver since I got the laptop, or could it be bad hardware that came with the laptop. I have a complete care warranty, so they would probably replace it no problem, and I am already going to have the motherboard replaced because of a broken clip on the Ethernet port.
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Dec 10, 2014
I'm running Windows 8.1 on a Pavilion g6-2123us I purchased in 2012. For quite a while now I've had some annoying problems with my touchpad. And it's been getting more and more common as time continues. When these events happen, the whole touchpad is unresponsive, including the on/off buttion, as if the device had been simply unplugged. I have tried a wide variety of things to fix it including uninstalling and reinstalling the drivers multiple times using the most up-to-date drivers from both the HP and Synaptics websites.I have gone to the "mouse properties" in control panel and used the reset devices which worked quite well. Some times, just putting the computer to sleep for a short period of time will do the job too. However, as time continues, these things work less and less. Could it just be an internal hardware issue with a loose connection? Or, just an overtired device? I've replaced and updated the drivers multiple times, so I know that option wont do the job.
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May 14, 2010
Had this Studio 1558 for about a week now. It's been mostly good, except it's been freezing for no good reason every so often. I'm not getting error messages, BSODs, automatic restarts, or any of that. The screens just stop responding.
I suspected it was a bad Win7 install, so I wiped and reinstalled Win7HPx64. Still froze.
Went back to a single-monitor setup, still froze.
Tried updating to the Catalyst 10.04 drivers, still froze.
Disabled Powerplay, still froze.
Changed AV/Firewall and uninstalled a pile of crap, still froze.
Installed XP, then Ubuntu, still froze.
Odd thing? Nothing in the event viewer to indicate a crash, other than the fact that a kernel power error shows up because I force a shutdown. I've yet to find a .dmp file anywhere that would indicate an actual BSOD. Fan never spun up, CPU monitors and logs don't show any sudden spike or drop in processor activity. Think the 4570 is busted?
*edit*
just recalled, I've also changed power settings so the CPU can't throttle, been monitoring all 8 cores, ran off battery and off ac, all to no effect.
happens whether i'm streaming video via hulu desktop, just browsing webpages, running virus scans, or just doing mostly nothing. ran the gamut of dell diagnostics, but nothing.
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May 22, 2009
I have a brand new Dell Insprion 1545. Everything has been good on it, and then all the sudden today the touchpad became totally unresponsive.
The pointer doesn't move AT ALL when the touchpad is touched. Luckily, I have a USB mouse, but having to use it kind of takes away the portability.
but it's entirely possible that I made some sort of stupid error or changed some setting to make the touchpad unresponsive.
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Jan 14, 2010
Quote:
Originally Posted by smoses799
I went to hp's website and downloaded the new driver. The installation went to the point where it erased the old bios and closed. So, I ran it adian and it said that I still ha the old bios. I tried to run it agian and it claws at the same point. I continued to use the computer. After about a hour I decided to restart the computer. Now the lights on the computer comes on and I can hear the HD start up but the screen stays black and it seems to not post or start windows. All I see is a black screen and cannot get it to respond. Just a warning for other dv8t owners thinking about updating. Posting this from my iPhone
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Mar 18, 2013
I have brand new XPS 12 and when using the laptop touch-pad it frequently stop responding for 1-2 seconds and I tried the followed :
1. upgrading Bios.
2. re-installing A04 driver of the thouchpad.
3. installing A03.
4. removing Driver completely and install again A04.
5. disable all gestures on the settings.
nothing seem to work!!!
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Apr 15, 2013
The battery about 8 months ago had gotten old & the Dell servicing application (what's its name?) told me that I needed to purchase a new one. The battery was showing full power (on a full night charge) and yet would only give about 25 minutes power. So, I'd taken to the habit of just keeping the laptop plugged into the adapter.
This past weekend, the light on the side of the laptop (either glow white for getting power or blinking yellow when warning on last few minutes of power or be dark when powered-down-with-no-adapter-plugged) has now gone dark despite being plugged into the adapter.
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Jul 21, 2014
For a few months now my Lenovo B575 laptop will become unresponsive if it sits idle for some time, around an hour. If music is playing, it continues to play, screen saver continues to go, but keyboard and mouse are locked up, system is unresponsive. Have to do hard shut down and then restart. I've checked power settings and nothing seems odd.
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Jan 23, 2015
I recently bought this 2-in-1 and I love it but when using the keypad the cursor freezes temporarily in between actions so I have to resort to touch to continue. There's a lag of a few seconds (10) that is frustrating when I want to use the device as a laptop. The touchpad becomes unresponsive and I have to wait or use touch to continue...
Can this be altered in Settings or is it a bug?
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Sep 29, 2014
I recently upgraded to Windows 8.1 from 8, and it will start up to the main desktop but has a constant loading hourglass running, and cannot click on anything, no icons responsive, only ctrl/all delete. It did say my amd graphics driver couldn't be found. My screen also blinks blue and back to desktop like it is possessed.
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