Dell XPS 12 :: Touchpad Frequently Unresponsive For 1-2 Seconds

Mar 18, 2013

I have brand new XPS 12 and when using the laptop touch-pad it frequently stop responding for 1-2 seconds and I tried the followed :

1. upgrading Bios.

2. re-installing A04 driver of the thouchpad.

3. installing A03.

4. removing Driver completely and install again A04.

5. disable all gestures on the settings.

nothing seem to work!!!

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We recently purchased 40 units of the Latitude 3340 model. We have noticed on most of the new laptops when using the touchpad there will be frequent pauses in the cursor movement. It really affects the movement of the pointer. This behavior happens in the Bios, Factory image and our corporate image. It does not happen when we use an external mouse. Dell has replaced the touchpad on one unit and this has not worked. I am concerned that is may be an inherent hardware issue.

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I use studio XPS 1340 with specifications:

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I've upgraded from windows vista to windows 7 ultimate

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2.) I believe it will damage my laptop and cause further problems in the future

I've researched a bit about this issue before and people have said that it's due to overheating, but I have proven that this is not the case for me as I have placed my PC beside a fan where it kept a steady temperature of about 50-65 Degrees Celsius and I've still faced the issue.

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Windows Event-Viewer Log given below

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- System
- Provider

[ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4} EventID 41 Version 2 Level 1 Task 63 Opcode 0 Keywords 0x8000000000000002 - TimeCreated
[ SystemTime] 2014-11-01T03:56:09.640017800Z EventRecordID 12892 Correlation - Execution

[Code] ....

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So, my problem is I dont even know where to start on how to fix this. My last resort would be to re-format my HDD and see if that fixes it but I dont want to do anything that drastic yet. Any ideas would be helpful seeing as I dont feel like dealing with Dell support yet.

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Jan 15, 2009

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Changed AV/Firewall and uninstalled a pile of crap, still froze.
Installed XP, then Ubuntu, still froze.

Odd thing? Nothing in the event viewer to indicate a crash, other than the fact that a kernel power error shows up because I force a shutdown. I've yet to find a .dmp file anywhere that would indicate an actual BSOD. Fan never spun up, CPU monitors and logs don't show any sudden spike or drop in processor activity. Think the 4570 is busted?

*edit*
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