Acer :: Hot-line And Cool

I asked Acer hotline over the phone for the service guide to my TravelMate laptop, and a very friendly hot-line-guy told me to get it from retrevo.com or from laptoprepair101.com - both sites, however, have been told (from Acer or ?) not to host the Acer service guides any more.

One or two compagnies still seems to have them for sale, but as I don't have any possibility to buy over the net - and don't find it reasonable, either, to pay for the guide to a computer that was expensive enough when it was bought ...

I can find a lot of reasons for Acer (and other manufact.) not to include the service guides in the box together with new laptops - and I might even be able to find good reasons as well for not making it too easy to get the guides at the internet - as long as the products are still produced or as long they are newer than 2 years - but after that time I cannot find any reason at all why they still want their customers to pay for the service guide at a 3.part compagny.

It's UNREASONABLE and UNFAIR - so next time I buy a laptop I might look for another brand with a little more customer friendly policy.

As a matter of fact it is dangerous not to clean the cooler now and then - not doing it might in the worst case cause a fire, so as long as they don't mount a little 'door' to open for removing dangerous dust-cakes they should at least let the service guides be reachable from their service hot-line.

Acer hot-line has no techniciants and nobody there knew how to clean the cooler but admitted that it's important to do it - uncool, unhot or unacer ...