Acer :: The Disaster Manufacturer Pt.2

As you may remember I sent my laptop of to acer for the screen to be repaired, they wiped the harddrive, kept etremely poor contact and kept the laptop away from me for a mo nth. Overall, it was a horrible experience.

Not only that, it was a botch repair job and the laptop died soon after being returned. I had no choie but to return it to them, reluctantly. About 3 weeks go back before i hear anything, then I get an email saying it had bee shipped back to me. A few days later, it still hasn't come. then after a few emaisl to them moe I get a replying saying sorry, but the guy wo said that was mistaken, and it had in fact not been shipped out to me.

Then after another barrage of emails I hear they can't actually repair it, and want to replace it to a new one. And of course, they won't swap the old harddrive in. There was no way I could back everything up this time as it died completely so soon after i got it back. This is unbelievable. I then get an email saying I can buy back my own property from them(ing warranty), which later turns out to be a lie too, I can pay £40 to have 4 DVDs backed up off it. 16 gigs from a 250 gig HD. Oh, joy.

I don't know what to do at this stage. Because they outright lied to me and have jerked me around this much, and the damage was their fault, I think I might have something I can stand on. This is absolute insanity and I can't see how anyone involved is an actual human being.

I want to know what I should do. A guy in my house who worked for apple said i should find a cheap solicitor and get them to send a letter, as big companies don't have time to deal with that kind of thing, and i'd at least get it back quicker.