Dell :: E6x00 Audio Skipping / Crackling Solutions
Jan 17, 2009
Frustrated by my audio skipping on my E6500 I started going through various threads (some quite large)
trying to gather solutions that people say worked for them. I wanted to start a new thread contain solutions and links to the referencing thread to help centralize the data.
Hopefully someone might find this more useful than digging through pages and pages of conversations!
I have tried most if not all these solutions and none have worked for me. I still have 1 skip every minute or 2 and cannot listen to a single mp3 without it at least having a single skip somewhere in it.
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Feb 24, 2009
The issue is most noticeable when I'm listening to my music, in any program. It gets unbearable at times. However, when I stream videos or watch DVDs, the issues seems much less prevalent. Actually, there will be times where I really can't notice the issue at all while streaming video or watching DVDs. Then again, sometimes the issue just goes away entirely. But it has always come back. Basically, it's very inconsistent, but it's a problem.
The sound is a very distinct popping noise, which sometimes occurs in sets of around 3-6 right in a row, or it can sometimes be very sporadic. Also, my audio sometimes tends to "skip," usually when click on buttons, open programs, view certain web pages, or move my mouse over certain things. It's unpredictable.
I'm pretty stumped as to what could be causing it. The annoying part is that I had this issue when I first got my laptop several months ago. However, I managed to fix it. I think by disabling the IDT power management settings. But, my hard drive died on me, so I got a replacement from HP. Ever since the replacement, the problem has been back.
Could it be related to the new hard drive?
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Sep 10, 2013
So I recently purchased this powerhouse of a machine and absolutely love it. I have one problem though and it is a really bothersome one to me because i really enjoy listening to m music and use my laptop as an audio source for my higher end audio components.
I have an envy 15t-j000 touchsmart that i purchased in late july and received in mid august with the beats audio option.
Ever since I first powered on the computer the audio would skip or fluctuate. I would notice the fluctuation when plugged into my stereo via the 3.5mm headphone jack. It would sound like the volume would lsightly fluctuate or maybe miss some of the lower end frequencies.
The more noticeable problem is the skipping. It will make a skipping noise that sounds as if the computer is bogged down with material, even when all that is being performed is playback. It sounds like frequency in the lines. This will occur at random times under various circumstances. It occurs when playing a music file as well as streaming music through spotify or pandora or playing a video on youtube. The skipping occurs in all those circumstances in both output to another source (headphones or speakers) as well as playing through the built in speakers.
Is it possible I am missing a driver? Is the sound card messed up? Is it just a problem with the computer? is there a fix that doesn't require me sending it back to hp?
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Sep 22, 2008
I have a XPS1530 t7700, 2gb ram, 160gb HD. Vista Premium 32bit.
It's the common studder, pop, skip, chop whatever you wanna call it when playing music or any audio while the internet connection is active. Using winamp, WMP, youtube, they all skip. Here is what i've come to discover, after trying eveyone's solutions, some working for others but all not working for me.
-Skippy audio happens ONLY when the internet connection is active (Intel Wireless 4965AGN), disable the connection and audio plays perfectly. Open a heavy bandwidth webpage or torrent program and the sound gets much worse. and Yes, drivers are fully updated 7/8/08
-Sigmatel HD audio codec is NOT the problem. I've completly uninstalled sigmatel and still have issues even with Microsofts generic HD sound drivers. currently using sigmatel driver R171789 for the Stereo Mix recording function. Sigmatel drivers fully updated as well.
-Disabling the wireless "A" band or both A and B bands doesnt do anything to fix the skipping.
-Installed the popular LG soundcard codec in place of sigmatel, and that did nothing.
-Called dell and they just think something is faulty and wanna start replacing parts. Thats doesnt work either, Ive read countless threads about dell replacing parts to fix this issue and it's just a waste of time.
Is there any hope of fixing this skippy audio? mine skips soo bad where i cant even listen to music without wanting to smash my xps.
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Jan 5, 2009
I decided to upgrade to Windows Vista Ultimate after having run XP Pro on my M1530 for the past 6 months. XP ran flawlessly on the machine, but I wanted to bring the software up to speed with what's currently on the market.
So far everything is fine except for on minor issue. I am having a random spikes of DPC latency that are causing a brief 'stutter' or 'crackle' when playing audio or video files.
The problem was initially quite bad, but after installing the drivers found at Crackle Sound FIX for the WLAN 1505 card the problem has gotten significantly better. But as you can see, it is still an issue:
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Mar 27, 2010
its happening on my SR, so here goes:
Recently I've found 2 things:
1- my hard drive makes a very soft clicking noise, only noticeable when the room is perfectly quiet. but it's also noticeable because my system locks when it clicks for this split second, enough that if im scrolling it lags. not a biggie but...
2- ive found my audio (mp3s) to be skipping (odd click or blip here or there, like the track was ripped badly), and to my ear's horror, PURE STATIC for a few seconds will pop up irregardless of the volume settings (ie. i will try to scroll down volume in itunes but it has no effect on the banshee like sound thats trying to destroy my ear drums).
This happens in WMP and iTunes, so its not a software problem....
so whats going on? hdd dying? sound card dying? windows?
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May 30, 2014
I have a Pavilion 11x365, from day one when playing videos via the web I get an audible crackling, having contacted Hp support initially the Drivers were re-installed which did not work followed by a system recovery which has also failed to solve the problem, I returned the notebook for a replacement having received the replacement it also displays the same problem. using headphones or Bluetooth speaker, the crackling is not present.
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Nov 19, 2011
My hp envy ts m6 beats audio is making a crackling or tinny noise noise the EQ is set up normal
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Dec 7, 2008
Along with other people I have a constant hiss/noise whenever I plug in my headphones, even when not playing music or any audio. I'd like to know whether it is a specific problem of which only my Studio suffers or if this is a problem which occurs to every Studio.
To be clear: I'm not talking about the infamous crackling audio problem.
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Dec 6, 2009
I have the system listed in my signature running Windows 7 Ultimate and I am having the worst time with pops and crackles sporadically throughout songs during playback. I originally thought it might have been iTunes so I have tried a few other programs with the same results. It almost seems as though it cracks every time my computer has to "think".
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Jan 18, 2009
I am in desperation currently with this problem. Let me explain my setup first.
I have the Dell E1505, 2gb ram, ATI X1400 mobility, 1.66ghz duocore processor, about 2 years old.
I recently got fed up with the onboard sound as I have taken a hobby up in purchasing high fidelity headphones.
This led me to get a M-Audio Fast Track Pro which is an external sound card with a separate headphone amplifier.
I basically used this sound card as my sound card as opposed to the sigmatel audio that's in the computer.
Everything was great but i found out that everytime that I did anything graphics related on my computer (blow up an image, scroll down a webpage, minimize a window, etc) that there would be a crackle/static that comes from the sound.
It got reallllly annoying so I tried finding a solution but really could not.
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Feb 24, 2009
Recently i ordered a Dell Studio XPS and like many of you with dell's,my main use was to be for audio production,dj'ing or any sort of thing pertaining to music.After ordering and then reading up online,ALOT of people are having problems getting the latency and/or pops skips & jumps out of their sound source.
Some say the problems lie within the Lan card,some say video card.And most importantly,Dell does not have an answer to the problem because they are not trained to understand audio type situations(Unfortunately).So...Here is where we are going to solve this thing(or try really hard because besides that...these are prett good laptops otherwise) Once i get mine in the next 3 days,im going to tell you what i did because i WILL fix it or at least try hard and fail.
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Dec 15, 2014
I bought a Vostro 3445 laptop just 3 months ago. It is a quad core APU A6 processor with 4GB ram and integrated radeon graphics. The laptop worked fine for a couple of months but from the last 15 days I am experiencing an issue with Audio and Video upon continuous usage of the laptop for about 2 or 3 hours. The speakers start producing crackling sound and video starts lagging as well.
The problem goes away once I restart my computer but it resurfaces again in 3 hours.
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Apr 22, 2012
I just purchased a Dell XPS 17. The problem while playing video game is, that randomly the sound starts crackling for 1 or 2 seconds and the screen freezes with it, or the FPS drops down to 5 or lower.
I thought it might be problems with the fan on the laptop, or the AC adapter doesn't give energy for the laptop so it chokes down? It mostly happens, when the laptop gets pretty hot.
Also I tried to contact the Dell customer service, but it says i purchased the Laptop in the United Kingdom, which I didn't. I used the Dell Customer service from the U.S. and used the chat without any problems. When i try to E-mail them, it gives me an error, that it cannot read my system components (I don't remember exactly what it said, might be something else, but it was an error).
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Nov 11, 2009
A few months ago my audio started crackling and stopping altogether for milliseconds at a time. I have installed XP home on this machine twice and the audio was never quite up to snuff (sounds underwater, but rebooting cures it) but I've never had this kind of problem before. Tried reinstalling the Conexant driver but i still have the problem.
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Sep 1, 2014
I recently received this acer laptop as a gift. Right from the first time I started it I noticed issues with the sound. With any audio that played there were crackling noises.The crackling got worse and worse so I Decided to restart the laptop and then the sound stopped working altogether.I tried reinstalling the Realtek HD audio drivers that came with the laptop but that didn't work and I still got a "No Audio Output Device is Installed" message in the bottom corner.
I tried reinstalling the drivers AGAIN, and the sound worked. All seemed well until I woke up the next day with no sound yet again.I then tried downloading new drivers from the realtek website, even these drivers didn't work. The only solution to the problem seemed to be basically uninstalling and reinstalling the realtek drivers until they worked, and even then, the sound would still crackle horrendously.After getting fed up with this issue I tried to refresh windows, and even this didn't work.I have tried everything I can think of .....
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Nov 13, 2009
I'm thinking of buying a SXPS 13, but I read that it is very warm compared to other 13" laptops, and it is not really pleasant for a "lap" usage.
Did any of you try advanced methods to improve the cooling system, such as adding a thermal compound, replacing the fan, changing the voltage in the BIOS?
Did it work? Did it avoid the warranty?
I also have one unrelated question, but I don't want to create a new topic for this: Does the display port allow us to use a Dual Screen?
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May 23, 2009
if there are any DIY mods to enable better vid card cooling.
i googled and am aware of "cooling pad" to put under the laptop, but its not a portable solution
i am looking for something along the lines of cut bigger vents / more vents or even a fan? or put in more efficient heat sink in there...
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Apr 1, 2009
i dont care about the bad sound of a laptop but it keeps skipping i tried different drivers and they all skip...ive tried the vista drivers and the dell drivers.
i have a e6400 with a p8600, wxga+ screen, intel 5100 agn, nvidia 160m gpu with pc card, and a 9 cell. i also upgraded my ram and hd to a 320 gig and 4 gigs if that matters.
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Jan 19, 2008
Now my NEW GPU is having texture and vertex issues with the smallest stress!
Here's a time line
DEC-Before Thread=Sound Issue (Leads to motherboard replacement)
JAN-Tread Creation=Video Skipping Depending On How Long I Use It (Leads to GPU Replacement) DVD Drive Not Found In XP (Leads to Optical Drive replacement)
END OF JAN-After Creation of Thread=GPU dead & WiFi glithin' & Still Video Skipping Depending On How Long I Use It (Leads to me sending it in to Dell)
MID OF FEB-After Creation of Thread=Media Direct stopped working & Still Video Skipping Depending On How Long I Use It
So far my laptop had been replaced with:
2 Motherboards
2 Video Cards
USB Ports
Palm Rest
Base Cover
DVD|CDRW Drive
Keyboard
Subwoofer
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Nov 24, 2014
My ancient Inspiron 1520 laptop with XP works fine but recently the "N" key misses now and then. Do I get that key replaced or is there some way to fix it.
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Apr 3, 2009
I have a dv5t and as the weather gets nicer here in New England, I am opening the windows and this glare is driving me crazy. I searched the forum and saw a few questions about adding a film or something to prevent glare, but didn't see any suggestions. I'm sure others have been down this path?
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Aug 20, 2013
I have a T430s and I love it so far, except one negative thing is that it keeps "skipping" around whenever I type. During typing, on random occasions it will skip to wherever the cursor is placed at that moment, often in the middle of a word I had already typed previously. (It has done it 4 times while typing this message) Obviously, this makes it very annoying to have to re-do a word or sentence over and over. I definitely don't type extremely fast and try to be careful with my hand placement, but as a normal sized adult male, can it be possible that the new Chiclet Keyboard makes it easier for my fingers or palm to inadvertantly move or press the touchpad which causes this problem? Or is this a software defect?
This is my second Thinkpad and I've never had this problem before.
Specs: Lenovo T430s, Windows 7 Home
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Oct 25, 2009
my charger is making a weird crackling noise should i be worried...
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May 16, 2009
Last night I let my younger sister use my m1530. She says she didn't spill on it or anything but today when I went to use it, some of the keys, mainly the asdf keys are crackling when I type and sometimes I can't even push down the s key.
I was going to take the keyboard out to see if I could clean it but after taking out the screws from where the battery sits, I can't manage to take off the control cover.
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Aug 14, 2009
My adapter crackles only whne connected to my SXPS, it's weird. I made it stop a while ago by disconnecting an dnow it's back. Anybody else? Should I ask Dell for replacement?
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Jan 13, 2009
I have inspiron 9300 and when I play mp3's on the laptop it makes a crackling and poping noise every 1-3 seconds, when it does this it pauses the song about 1/2-1 seconds each time it makes this noise. It also does this when I play my ripped dvd's on the harddrive and playing video games, it pauses the movies and games 1/2-1 seconds seconds during the crackling and popping noises. I can temporarily fix this sometimes when I take the harddrive out for about 8-9 hrs and put back in again, but after I reboot or turn it off and turn it on again the crackling and popping noises come back. When I play dvd's or cd music in the optical drive this doesnt happen. What can I do to fix this?
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Dec 16, 2009
i noticed a slight crackling noise coming from the adapter. It sounded like an electrical problem within the power brick itself but i'm not an electrician. So I immediately called dell and told them the situation. They had me go through a series of restarts, shutdowns, and even updated my bios for me, but still no solution. Fortunately dell will be shipping me a replacement adapter and power cord.
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Jul 29, 2007
I'm trying to figure out why the sound crackles every so often in Vista with this laptop. Using the latest sound-card drivers (January 2007) from Dell. It doesn't happen all the time, and tends to do it most when there's hard drive activity.
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Dec 1, 2008
I've had my Studio 1537 for over a week now, and I have two questions.
1. Do you experience sound crackling? If so, what Wifi card do you have? I have the Intel Wifi 5100 card, which does occassionally cause some crackling.
2. The headphone jack has some line noise which is present all the time. Do you have this as well?
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