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Dell :: How To Check A Service Tag To Find Configurations Of A Laptop?

How to check a service tag to find configurations of a laptop?

My target service tag: "7YXP54J"

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New Dell M4400 user (and new to the forums!)

After giving up with the 1280 resolution on the 13" sony I had for about 2 years, I bought a M4400 2nd hand from a reputable chain of stores in the UK.

It was actually as good as new - all the plastics coverings were still present and untouched both under the laptop and on the palm rest etc. Box was present with all the books/cds sealed
They get a decent supply of Dell and other brands in from resellers/suppliers etc and having worked there in the past, I have no issues with it BUT...

The service tag does NOT validate on the Dell support site. If I type it in another country, it knows that it does not belong to that country.
When I do type it in, it basically says AMERICAS and nothing else.

No warranty information is found, when I hit contact, it basically throws back an error to say the tag was not found.

Have i got anything to worry about?

On another note, while the laptop IS brand new, there are no stickers under the laptop - is this normal on a M4400? The Vista licence sticker is present but under the battery

If It was peeled off, you would know even if it was a slight bit of residue and given that the plastic laminate is still stuck on properly without any signs of it being removed...I am 99.9% sure it never had any stickers on it.

Other than that, I love the laptop - gets a bit warm in the front but it's great otherwise!

T9600, 4GBram, 250GB drive, 15.4 UXGA dual cathode screen@ 1900 resolution etc etc etc

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You can also find your laptop here:

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I have checked the card for dust bunnies (actually removed it for a good look and to check connections) and other than removing a bit of dust the heat sink fins were open.

Video side fan turns on in the lower 70's
degrees C and off in the upper 50's/C. I don't get any errors when I run the diagnostics (f12). It boots up in safe mode and VGA mode if I disable the graphics adapter while in safe mode.

That's how I'm using it now is in VGA mode. From what I read here I've joined the many many people who have had problems with the 7900 gs card in the inspiron.

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How to reproduce clicking/popping:

1) Plug in headphones

2)Turn volume down to less than 15% of the max volume (any higher and you risk ear damage)

3) Close media players, etc (not just pause, close them).

4) To try to standardize the tests, try running sounds directly from windows:
Right click the speaker icon in your tray, hit sounds. Select one of the sounds and try using the test button. The most noticeable clicking/popping are at the bottom under "windows speech recognition" as the pop at the end is about 1/2 second delayed on some of them. Device connect, device disconnect, and the logon/logoff sounds are also very noticeable.

What is odd for me is that each sound has different clicks/pops, and that they are consistent for each one. I also don't think its my headphones either, as I have three pairs (One Sennheiser, one creative, one sony) and they each produce the same clicking/popping pattern for each sound.

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After 1 hour of playing, I went to check the temps - all smug in the fact I knew I wouldnt be over 90 after all my hard work, and weekend testing....

Imagine my horror when I saw 103C....hope I havent fried my card.

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Some guy is selling an E6400 for $750 with 3 year warranty left. It's $300 cheaper than a simliar configuration brand new.

What things should I check for? this will be my first laptop. Of course i'll check to make sure all the parts work, test everything out.

anyway to test if there are overheating issues? build quality issues? can i see if the seller exchanged any parts?

He says he has a service # that i can check with Dell, not sure what this is though.

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I called Dell Spare Parts a few days ago, and placed an order for the following;

HG345 Refurb bottom plastics, m1710
FF084 Refurb palmrest assy, m1710
J8841 Refurb speakers, LED, m1710
CF426 Refurb hinge cover, m1710

I've been watching the order on Dell's site all week, as it was scheduled to ship (on or before today) (2/21/08), and I opted for Next Day shipping.

When I placed the order, the woman I spoke with asked for my Service Tag number. I, um... don't HAVE one... I didn't say this, I simply said I don't have that information at the moment. She asked how I got the part numbers, and I told her from their own Spare Parts page.

Well....the order got cancelled today. Saw it online while at work, just before I left for the day. Another order number with the identical items was created, with a scheduled ship date of 3/3/08. WHAT?

The woman just called....she states they cannot process my order without a service tag number. YOU HAVE GOT TO BE KIDDING ME!

I told her I don't have a tag number....she asked if I was building one. "Yes." To which I hear...

"Oh....well, I don't think our supplier will allow that without a service tag number, because we reserve those parts for people who bought m1710's."

I said "That's amazing...because I know a number of people who have done the same thing I'm trying to do, and had no problems getting these parts."

"Well, that's because they have m1710's"

*mad enought to scream at this point* "Um, no...where do you think I got the idea from?? I'm certainly not the first person to have this idea."

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I tried inserting and jiggling the ear phone jack to see if there speakers were somehow deactivated by means of the earphones. No luck.

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