Dell Latitude E5540 :: Keyboard And Touchpad Freeze When Pressing Enter
Jul 22, 2014
Dell Latitude E5540 keyboard and touchpad freeze. Sometimes when pressing Enter the keyboard and touchpad freeze but the laptop keep processing, so I need to restart my notebook to have the keyboard back....
Specs:
8GB DDR3
500GB HDD
Windows 7 Pro x64, even with the preinstalled Ubonto have the same issue.
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Nov 30, 2014
I have a Dell E5540 laptop and the touchpad is working fine, except that it won't zoom or rotate. All other gestures work as they should - scrolling, three finger-gestures, ...: no problem. But no zooming or rotating.
Both options are of course enabled in the Dell Touchpad settings. I have removed the touchpad from the device manager and reinstalled it with the most recent drivers, but to no avail.
I think it's a software problem since scrolling with two fingers works without a problem?
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Jul 18, 2012
I have a new Thinkpad T430 and I have an issue with the touchpad. My touchpad is disabled while holding a key on the keyboard which is extremely frustrating. If I hold down a key then my pointer will move a short distance before stopping and becoming unable to move any further until I release the key. I've learned that this feature is know as the palmcheck feature of the ultranav drivers. However, in the settings for my touchpad, there is no palmcheck setting. The feature seems to simply be on with no option to turn it off. I have updated to the latest drivers, but still there seems to be nothing I can do to fix this issue.
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Jan 17, 2015
I have the latest Bios update and the laptop seems to suffer from wanting to boot properly on 1st attempt. Sometimes it will take up to 10 tries before it boots up.
Symptoms: Dell logs goes half and the machine freezes, sometimes it will just be stuck on the logo and not boot at all.
A brand new laptop with this problem is REALLY frustrating. I guess I have to log a call with them to get them to fix it?
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Jan 8, 2015
I have been running in to an issue lately with a Latitude E5540 laptop.
The specs are:
Intel i5 cpu @ 1.9 ghz
4 gb RAM
x32 Windows 7
In my device manager it says that I have an unknown device and there is the warning symbol next to it. When I go to update the drivers it says that it can't find any drivers (I am connected to the Internet). I looked at the hardware ID and noticed that it was APCISMO8810, I then proceeded to research the driver, which I found was the ST Microelectronics Free Fall Sensor Driver. I also know what it's primary function is.
The issue I keep running in to is that I have uninstalled the driver, and tried to re-install the driver from the Dell downloads. However halfway through the process the install wizard tells me that the most recently updated driver from dells site is older than the driver I currently have installed. (even though it says there is no driver installed)
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May 6, 2014
I regularly find that, with a single keystroke, my brand new Dell Latitude e5540 laptop randommly produces 2 spaces (most often) and double letters (sommewhat less often than the doubled spaces, but consistently and predictably). The faster I type, the more oftenn the errors occur... I have found it to be an issue of how hard I strike the keys. The keys controlled by my dominant right hand are most often affected whereas those controlled by my pinkie fingers NEVER have been affected.
I amm only one of many employees at my place of work who all are experiencing the same problemm. I have asked repeatedly for Dell to let me know the extent of this problem and whether they have a recall of this model (which, as far as I can tell, is pervasive with this particular mmodel). My persistent questions have never been answered by Dell, despite numerous contacts with 3 different agents.
P.S. If you notice double letters where there should be single letters or extra spaces in this e-mail and this post scrippt, please read on for the reasonn: I am using the brand new Dell Latitude e5540 computer our school system recently purchased to write this e-mail. I have simmply givven up editing my typing... you're getting the spontaneous errors caused by this computer so you can see for yourself and hopefully to motivate Dell to fix the problemm soonner, rather than latter.
IMPORTANTLY, if you are having similar problems with YOUR BRAND NEW Dell Latitude e5540 laptop you specifically will NOT have tthese problems if you use an external keyboard... it only occurs with the laptop's built in keyboard) PLEASE send me your servvice tag (S/N) nummber from the bottom of your Delll LLatitude e5540 computer and I will include your commputer in my conntact with Delll about this problem. (It is a problemm of this particular model... I have never experiennced this before with any other computer).
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Dec 6, 2014
I have had the following computer for a few days after purchasing from the Dell online store, Latitude E5540. The WiFi was having trouble connecting anywhere except close to my router, but recently the laptop is saying that a driver or hardware problem is detected in the Intel Dual Band Wireless-Ac 7260, and that Windows has stopped the device due to a problem (Code 43). The drivers are up to date, and connecting using an ethernet cable and checking for new updates tell me the drivers are up to date.
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Nov 15, 2008
I am facing a strange problem with my Inspiron 6400, a tick sound is heard from the laptop internal speakers everytime I press a key on keyboard OR even if I press a multimedia key provided at the front of the laptop. This has never happened before and I am unable to fix it.
The sound starts coming as soon as the system boots up. I have both Vista and XP installed so I get an option to select the OS I want to choose on startup. I hear the sound on pressing any key of keyboard even at this stage before selecting the OS. This confirms that it has nothing to do with the OS but is something wrong at the hardware level or BIOS, which I want to find out and need your help.
Two days back there was a Blue screen with some error (which I couldn't recall) and the problem started after that. It asked me to shutdown the machine to prevent further damage. I forcefully shut it down and then it wouldn't boot until I pressed the ESC key several times. However after that, the system is booting up normally but the sound keeps coming. How annoying it is.
I tried muting the internal PC speakers from Vista/XP but to no avail.
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Aug 8, 2010
Is there any way to simulate pressing the break key on the Edge 14 keyboard? I need it for debugging and to maximize the Remote Desktop window. Dell used the Fn F12 on keyboards that they removed the key. Does Lenovo has mapped this function to any other key combination?
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Dec 7, 2014
Suddenly my keyboard is not working.
if i press letter a = airplane mode starts,,, also letter e and = dont work...
i tuned off all and it fixed but the again the same problem
what can be happening this is a new device...
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Dec 8, 2013
I bought this Split x 2 a week ago and it came with WIndows 8. Everything was working fine until I upgraded to WIndows 8.1. Now my Touchpad will freeze some times and I have to log out and log back in to my profile to unfreeze the touchpad other times I can get it to unfreeze by resetting the release touch screen buttom.
I called HP customer service and they said it was a Microsoft issue and transfer me to them. Microsoft said it was a hardware (HP) Issue and that i needed to go back to the store where I bought it(BestBuy). I took it back yesterday to BestBuy and they gave me a knew one. I did the same thing and upgraded to Windows 8.1 and touchpad issues is back. So pretty sure is not a hardware issue.
All windows updates are completed. I checked the Touchpad's Driver and it is up to date.
NOTE: I plugged a wireless mouse to my laptop and when the touchpad freezes the wireless mouse still works.
Everything else works great on the laptop is just very inconvenient when you are working and you have to log out to get your touchpad to work again.
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Nov 5, 2014
I was replacing my harddisk for a bigger one. after some trail and error with the AHCI driver for Windows 7 installation, suddenly the notebook freezes before I can enter the bios or it even can boot.
Now it is stuck at the DELL logo with text of latitude e6320 series, bios revision A06. With the blue line
I already tried to remove battery and power, but no solution yet.
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Apr 17, 2013
My keyboard works great except when I try to enter passwords. It appears to lockup and I have to hit the same key over and over before I get a response
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Dec 16, 2014
I was using my laptop the other day and it froze up. Then it shut down by itself. When I tried booting it back up, it says "No bootable devices found" and gives me the options to press F1, F2 or F5 for retrying, setup utility and diagnostics. I ran the diagnostics and it says "All tests passed". The SSD also seems to be recognized as it shows it in the "configuration" tab in diagnostics. I have also tried taking the msata SSD from the 2.5" bay and moving it to the msata slot. Rebooted but shows the same thing. Is this a known issue and is there a fix for this?
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Dec 9, 2013
Recently I purchased a Dell Latitude D830 motherboard as a replacement for the damaged one in my own system.
The seller didn't tell me that the system has a customized bios and a password, instead he announced it as 'password free'. The board is working and I can enter the BIOS but all settings are locked with a password.
As the seller refuses to take it back, I need to reset the system. The first owner of the board is known and I have the service tag ready. Is there any chance to reflash an original DELL BIOS and to reset the password(s)?
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Mar 18, 2013
the enter key on my windows 7 latitude E6510 is broken and i am unable to pass the resume loader screen by clicking enter. I tried cleaning underneath my keyboard with no luck.
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Jul 15, 2014
I own a Thinkpad E430(type 3254). It's about 14 months old. Yesterday, it randomly started having an issue with it's keyboard. It acts like the enter key is continuously pressed, and about 1 sec after I hit any other key it stops. The enter key by itself has stopped working, and only shorts sometimes and results in a continuous press.
As soon as i boot, enter input is given and normal startup gets interrupted. If i press any key, it's normal again until an OS loads. For example, if i boot into debian, line breaks get inserted between the console messages that are displayed until i press a key, and if i boot windows, it gets stuck at the login screen because enter is given without the correct password so it loops. This behavior also happens sometimes randomly while working normally.
The keyboard hasn't even seen heavy usage, or any drink spills. I usually keep the laptop at my desk, and use an external keyboard. The last time I took it out was 2 weeks ago. I doubt it can be a software issue, so do I need a new keyboard?
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Mar 5, 2010
I have the problem that my normal enter acts as numpad enter.
This is a big problem in games I play like Starwars Galaxies and Just Cause 2 as they don't react to the key being pressed and in SWG I cant chat or use key commands.
In Just Cause 2 I cant get past the menu and into the game.
I tried flashing my bios with the newest bios available and I also tried remapping using a program called KeyTweak (where it also told me I was pressing numpad enter when I used the normal enter) but neither solved the problem.
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Jan 31, 2013
To start off, i have a dell xps m1530. i just recently (a week ago) installed windows 8 on it and it was working perfectly fine until about a day ago. My touchpad suddenly started typing symbols when i moved my finger around on it and then all together it just quit working including the buttons.
I later discovered that if i were to press the caps lock key my whole keyboard would quit working until i restarted my computer. I've tried reinstalling all different kinds of alps drivers for my touchpad including the one i had before the windows 8 switch, which was supposedly compatible with windows 8, and still have got nothing to work or change.
Under the device manager my touchpad still shows up but has a "code 24" under the description of it which means something isnt working properly, not plugged in or the drivers are nonexistant. I am so lost now and dont know how to get my touchpad working again or why my keyboard quits working when i hit caps lock (which doesnt actually turn on the caps lock anymore).
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Mar 2, 2009
One of the things that bugs me is the scroll down/up-swipe function; it doesnt allow for constant scrolling. Meaning, in most of the other laptops ive owned you would run your finger down the right side of the pad, the page would scroll but..
if you held your finger in the corner, the page would keep scrolling. On the Dells you have to keep swiping down to get to the bottom of the page (or use the circular scrolling motion) ....
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Mar 25, 2009
Are Latitude D*20 or D*30 touch-pads compatible?
i.e D620 -> D820 etc.
I am looking into replacing a bad touchpad on a D820, I have found some deals on the touch-pads for other models specifically using a D830 for the D820 (I know the Bottom Base,
Motherboard, etc are not compatible but the touch-pads look identical from photos, wondering if they will mount up properly.)
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May 4, 2010
Dear All
I've been using Dell Inspiron for more than 3 years. It had a nice touchpad driver with which i could assign shortcuts to all the four corners of touchpad (e.g., Maximizing a window, minimizing, closing, and running a special application etc.). Now i m used to those shortcuts but they are not available in the new drivers of Dell Latitude D830, that i recently got. Can anybody point to the D830 touchpad driver having this facility or any free third party utility for that?
Thanks
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Apr 10, 2010
I've had a Dell E5400 running Windows 7 32-bit and the Dell ALPS touchpad driver from January 2010 for the past few months and I continue to have a problem with my palm touching something (I think the touchpad) while I typ
I was hoping someone could help me find a solution that doesn't involve disabling the touchpad.
Does anyone have some optimal settings for the ALPS driver that won't make this happen as much as it does?
I think the 3 settings that may relate to this are.
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Jan 16, 2013
My Latitude E6410 Windows 7 Ultimate 64-bit machine crashed yesterday and when it came back up I was no longer able to use the touch-pad buttons below the touchpad, or the middle button above the touchpad. The pointer stick, along with the right and left button above the touchpad are still working properly.
I have tried reinstalled the ALPS driver and the Dell touchpad software.When I open the touchpad software it shows the touchpad as being enabled but it does not show any configuration for the pointer stick or buttons above the touchpad. what driver or application I need to install to get my touchpad and buttons operational again?
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Mar 27, 2011
how I disable the touch-pad on my Latitude E5400 so that I can use an external mouse. I have a bad habit of brusing my touchpad with my palm and move the line on which I am typing to one elsewhere in the document.
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Mar 9, 2013
Dell n1510 - receive error 24 ... I have run all updates, tried an older driver and re-installed the latest drivers, without success.
Unable to test keyboard by pressing f8 at start-up to get to a command prompt. also unable to press f6 to enable keyboard.
In windows mobility center, the 'turn on' button for the touch pad is grayed out. Is it possible that the keyboard/touch pad connections are not plugged in tightly? i don't want to to open up the laptop unless that is a good option...
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Jan 7, 2015
As the title says, there is no driver available for the keyboard/touchpad on this laptop. There is no way to adjust the current touchpad settings. I've followed all the troubleshooting steps for Windows 8.1, but this model simply lacks a Dell Touchpad interface or any settings to change gestures or scrolling speeds and sensitivity. None of the usual gestures even work, not even pinch-zoom.
This wouldn't be a big deal if there were a driver available to fix the issue, but there isn't - this model does not have a input driver available at all. All that is provided is an ancient Mouse Properties thing that seems designed for a wired mouse and some ETDWare SmartTouch thing that does nothing at all as far as I can tell. The literature for this model claims that the laptop has " a roomy, gesture-enabled precision touchpad, [which can] zoom, click and point with impressive accuracy and speed." Well the gestures consist of two finger scrolling and nothing else, and there is no zoom, not to mention any other gestures, and accuracy and speed tend to rely on users tweaking things to their own unique preferences (impossible as it is).
All this is to say, is Dell working on getting an input driver for this model? Is there an update in the works? Is there some other method available to remedy this unfortunate failing of an otherwise pretty nice machine? If I don't hear back in a week or so, I'm just going to return this and buy a different brand.
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Apr 8, 2013
Ive had the laptop about two weeks and honestly, do not know how this happened, but the keyboard on the laptop stopped working 2 days ago. A USB keyboard does not work either. The on screen keyboard is the only way to use this laptop now. Steps I have taken to resolve the issue that have not worked are
1. unplugging of all peripherals, powered it off, disconnected the power cord and removed the battery and let it sit for a minute, then powered it back up with no peripherals and nothing, no change.
2. system refresh did nothing to bring the keyboard back.
3. uninstalled keyboards in device manager and rebooted to nothing from the keyboard.
It seems odd that the on screen keyboard is the only keyboard option that works, does the onscreen keyboard have an override that prevents any other type of keyboard from working while it is enabled? i get the vibe that the use of the onscreen keyboard is at the root of this issue, and the touchpad mouse has remained functional, its just the keyboard
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Oct 24, 2009
This is not the newest topic but it's been well described that the Latitude E series' touchpad is crappy. With the launch of Windows 7, I thought that I'd give the new touchpad drivers a try. Still as crappy.
This is the worst touchpad and pointing stick that I can remember using on a laptop. Normally I wouldn't care, but actually having a terrible nav system really stinks more than I thought it would.
Well, my stop-gap solution was to simply remove the Dell touchpad drivers altogether and go native with whatever Windows 7 detected. What an amazing difference! The touchpad is usable now (it doesn't freeze and it tracks much better).....
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Mar 26, 2014
I have a Dell Latitude E6430 and touch pad has not worked since day one I got it but I always have a mouse plugged into the USB so I never used the Touch pad since testing it on day one.
I download the Dell Diagnostic tool and ran it under the "Complete Setting" and everything back as passed.
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