Dell :: Odd Problems, Virus? Physical?
Jun 10, 2009
I've been getting different problems that are crippling my PC now (E1705), it could very well be a virus, as my little sister was on here a day before they started, although I ran AVG and Trendmicro housecall scans and got nothing.
The first problem I got was an "ieframe.dll bad image" error. It caused various programs to not work, from IE, to games, to AIM, and even seemed to mess up certain websites? (facebook).
I replaced that DLL file and no-longer get the error, but the same programs don't work I get ***.exe errors now on various programs or they just simply don't come up. Not quite sure what the problem is, I've tried system restore, virus scans, chkdsk and have had no sucess.
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Jun 8, 2009
Seriously. It breaks it. width="425" height="344"> [url]
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Jun 13, 2009
I'm an owner of a sxps 1340 and have the following problem. My system freezes after 5 minutes of operating. It does that 3 out of the 4 times if I reboot. I think this appeared after I installed the videocard update when I received the Dell "Alert".
After corresponding with Dell they advised me to do a system restore, which didn't help. So now I did a factory image restore to bring everything back as initially.
My system has 4GB of internal memory, but if I start task manager I only see 2301MB of physical memory. And my system is using 51% of the total physical memory. This without having installed any programs except the one that came with the factory image.
My question is: Could this be a memory hardware failure?
I've attached a printscreen of my task manager.
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Apr 20, 2009
I am wondering what the physical dimensions of the 16" lcd is. Is it shorter than the typical 15.4"? .....
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Feb 15, 2013
I struggled with this on 2 occasions. I had found the answer once and couldn't remember the second time around. In searching I found many do not know how to use keys that do not appear on your laptop physical key board. The following info at least works on a Dell XPS 14Z. Let me know if this works for you.
Computer Info (Typing ASCII on XPS 14z)
To pull up On Screen Keyboard to type ASCII on XPS 14z Laptop, use the following process. To add text info into Photoshop using ASCII is may be easier to type it in word, then copy and paste.
Click Windows Icon (Open Windows Start Menu)
In the “Search Programs and Files” field, type OSK
Depress <enter>
An on screen keyboard should pop up.
For example to create a Copyright symbol © using ASCII
Hold down the Alt Key on your physical keyboard
While Holding the Alt Key use your cursor or touchpad and on the On Screen Keyboard
Move to 0 and left click
Move to 1 and left click
Move to 6 and left click
Move to 9 and left click
On your physical keyboard Depress<enter>
The © should appear
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Sep 14, 2014
How do i turn off the beep while i type on XPS13 on physical keyboard and not the on screen keyboard .
this sound while tying is really distracting not only to me but every one in my office
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Apr 13, 2010
I got my CPU down to 38C idle (it had the overheating problem before replacing thermal paste).
In Speedfan there's a a temp called "temp1" and it's the ACPI temperature, but what is it? Is it the chip that's between the radiator and the cpu that has a cooling pad?
Also Acer Aspire 5520G
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Jul 15, 2009
I have a Sony Vaio fw 490 CTo for a week and it's running window vista home premium 64x everything doing fine until i got freeze when playing game. I open taskbar manager and saw my physical memory is at 90% ......
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Jan 10, 2015
Every time I start my laptop Inspiron n5110, it goes to the blue error screen where it says 'collecting data for crash dump'. It usually happens in under a minute after starting the laptop. Once the screen shows I have to force restart by pressing the power key for few seconds.
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Jan 18, 2015
I am facing a severe problem of sudden crashing of windows and restart of window.............after restart it shows the message that window is recovered from unexpected shut down.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.2
Locale ID: 16393
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800167C6FD
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that describe the problem:
C:WINDOWSMinidump11615-25740-01.dmp
C:UsersSparsh jain.Sparshjain-PCAppDataLocalTempWER-122632-0.sysdata.xml
Read our privacy statement online:
go.microsoft.com/fwlink;clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:Windowssystem32en-USerofflps.txt
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May 20, 2014
I recently purchased a Z710 with 8.1. Is there a way to get a physical or digital copy of my Windows OS in case I ever need to reinstall? OneKey cannot be a replacement for this?
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Oct 24, 2013
So I love my Lenovo yoga until I upgraded to windows 8.1 then all of a sudden every time I signed into my computer via Microsoft account my keyboard and audio would be completely disabled I called Lenovo support they connected to my computer went through all of my settings and uninstalled and reinstalled drivers, nothing his last guess was to tell me to restore my computer.
So I did and as my laptop ramped up it asked to sign into a Microsoft account so I did (keep in mind this computer is fully functional after the restore everything works perfect) as soon as I hit the enter key the keyboard and audio become disabled fully disabled my, physical keyboard. Since the computer worked great right after the restore I also know that it is not a hardware issue as I have already sent it out to get all the sensors replaced its a software problem that revolves around my Microsoft account who do I talk to about this Lenovo? Or Microsoft? Lenovo just keeps telling me that I need to restore my computer completely ignoring the exact issues I am describing ,and as far as Microsoft account, this is not something I control I only own the account Microsoft manages it so why is my Microsoft account disabling my keyboard, again I stress I have done every single driver check there is I have uninstalled all of them and reinstalled.
I have looked through my settings as well as had a technician remotely control my computer to confirm that the computer is in perfect working order no settings out of place and then I restored all my settings to default and then restored the computer and everything works great until I enter my Microsoft account email and password then my keyboard becomes disabled instantaneously. And yes I was able to sign in using the keyboard
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Sep 10, 2014
Computer: HP Pavilion dv6000
Operating System: Windows Vista.
For the past 6-8 months it has been unable to perform Windows Update citing that the most likely reason was a virus. I have tried numerous trouble shooting options when it was recommended that I perform a chkdsk. After initiating a chkdsk in Command Prompt, my computer restarted and had a black screen with no cursor. After watching this for 2 hours and realizing that none of the usual chkdsk progress or text was coming up I made the decision to force shut down.
When I rebooted, I was told to enter system recovery which I did and completed a system recovery from the hard drive. After the system recovery finished and the laptop restarted, I experience a Blue Screen of Death due to a physical memory dump. The error codes are STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA8006671040, 0xFFFFFA8006671278, 0xFFFFF80001D01DA0).
I am not able to boot in safe mode. In the start up repair, I am able to enter command prompt from which I started chkdsk again. Both chkdsk f/ and chkdsk r/ passed with no errors. Additionally, the computer passed both UEFI Hard Drive and Memory tests. I have system recovery CDs for the computer but they fail at 78% completion.
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May 6, 2009
I've had my Inspiron E1505 for about 2 1/2 years and dont get me wrong, i love my comp... i recently got a really, really bad virus and i tried running my anti's and it won't let me.. tried running microsoft's live scan and won't let me do that... i tried turning it on about 30 minutes ago and as soon as i log on it automatically logs me right back off even if i try it in safe mode... when it would let me turn it on it would make occasional random sounds.. i really need my laptop up and running again
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Jul 23, 2009
Recently my laptop's desktop and icons have started to flash randomly,things like the sound icon has a x on it.A couple of days a ago avast warned me about a win32:trojan(other) in 2 places.
I looked at dell's instruction to replce the gpu but i think it would be to hard for me to do and my warranty is over.
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Sep 9, 2009
I am about to take delivery of a new M4400 with all the bells and whistles, running vista ultimate 64, and plan to upgrade to Win 7 in the near future.
My faithful Latitude D600 circa 2003 has been running on AVG free edition and without significant issues, and also I am using Zone alarm as the firewall.
I am not certain you can get these in 64 bit, or even if they are the better solutions these days, so looking for alternatives.
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Jul 17, 2009
recently got hit with a bunch of trojans when using Internet Explorer. I managed to clean them off or so I thought. Periodically, when I open Internet Explorer my virus scanner detects a trojan.
Since the original trojan screwed up my computer to a degree I had decided to reload my operating system anyway.
If I hit F8 at boot and do a factory restore will this reload the disk to the state it was in when I originally received it? Will this also get rid of these viruses that seem to still be plaguing my system?
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Oct 24, 2009
I have a dell XPS m1530, and because I am pretty sure I had a virus that my antivirus software could not pick up I reinstalled Vista.
I ended up reformatting the partition it was on before installing over, I also reformatted the recovery partition. But, apparently XPS system comes with a MediaDirect partition that I was unable to reformat (the windows set up did not let me do this).
I am wondering now if it's possible for the virus to have lived through the reformat in the MediaDirect partition. If so, how can I reformat that partition?
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Nov 7, 2009
my computer can't "standby" or "hibernate" I can see that option but its disabled, what can I do?
I'm downloading some drivers right now like, my wireless card drivers, ethernet drivers and some others that were lost during the reinstall.
The drivers I'm missing are:
Ethernet Controller
Video controller
Video controller (VGA compatible) ....
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Mar 13, 2010
I somehow got infected with a horrible virus, I think it was possible a trojan horse or something along the lines of that. So then, I restarted my computer, but I chose "Safe Mode with Command Prompt".
However, it started listing a bunch of files on the black screen, so I shut it off, and tried to restart it, but failing.
Then, the computer said I should do a "system restore", so I found my system restore CD's, and had the computer do a system restore. Everything was going well, and when it finished restoring, I restarted it, yet again to see a message saying there was a fatal error and I need some sort of software or something.
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Mar 16, 2009
I have a mac book pro with Safari OS..some kind of Hack, secret virus/stroke key etc..and I need help in trying to fix it. I need to be contacted at the hotmail address, as I go to the library to get this uncompromised email. If you write, I will reply with problem in detail as much as I can explain-I am not too computer literate..I DO know who has done it. I guess that is a start..They say they are better than any APPLE hackers, techs, genius bar etc. and cannot be detected..
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Nov 12, 2009
I got a new 250GB hard drive for my HP Compaq 6820s hard drive a few weeks ago and now I can't boot from it as it's been infected with a virus which prevents it from booting. [I get a brief flash of the infamous "Blue Screen" before it returns to the HP screen.
Is there any way; software-wise that I can clean the hard drive of any viruses if I put it in an external caddy?
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Mar 22, 2010
i have been sent a voip program, which is free to use, but the website is blocked in the country where i am. is there any program i can use to quickly check the file before i open it and load it on my daughters mbp?
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Mar 1, 2013
Inspiron 15 running Win7. After cleaning FBI virus, Windows 7 would start to boot then quickly go to BSOD 7b error. Tried Startup Repair many times. Toggled SATA Operation in BIOS to both ATA and AHCI. Imaged the disk, and did a Factory Restore via Startup Repair in AHCI mode then tried again in ATA.. I get the same exact error every time. I am pretty sure that the virus messed with one of the other partitions that is required to boot. I assume that I could order a CD and reinstall, but a way to repair this error.
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Nov 2, 2009
My daughter has managed to get a virus on my laptop which has completely wiped it out, it won't start windows, it won't do anything. Its an acer aspire laptop and I worked out it has a partition from googling and did the Alt F10 thing which seemed to work a dream, did a restore to factory defaults etc. etc. but it then started to load windows, I had to choose my location,enter username and password etc. etc. and then nothing, just a blue screen (which is the windows backdrop) and nothing. I've taken the battery out after about 2 hours, restarted the computer and it did the same again and has now been sitting at this blue screen for an hour or so, should I do Alt F10 again? or am I just suppose to wait it out?
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Mar 7, 2010
Is there a way to recover laptop without the recovery disk? I'm told there may be this function on the computer itself...but don't know how to get there..
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Nov 7, 2009
I use this HP pavilion dv2000 laptop for more than 2year but I don't have recovery cd and I never thought to write. But recently my laptop affect with virus which is not allowing to login into window xp, as soon as I login it get logs of immediately and i decided to reinstall xp,So while booting the computer I pressed to F11 to load HP recovery option and it loads but after few point no display on the screen. So, I don't know what to do. If I get some recovery CD/software so that I can download and write in it and load in my affected computer.Or Can you please suggest how do I load windowsxp freshly in my laptop. I don't have any important data's in my laptop, so I can even do format HDD is necessary.
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May 14, 2009
What do people use? on pc, i use avast and i know some people use AVG. so any good anti virus program. i know that i wont need it most of the time as macs dont get viruses but still...
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Mar 22, 2009
In mac, when you say download a virus, must it be open/run before it can excute itself? does it also require the user's password before it can continue? if you did not open/run it, then the virus will not excute and lay dormant inside itself or its package (trojan). is this correct?
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Mar 4, 2010
A PC user got a virus that sent emails to all his contacts with a link. I opened the link and now get many emails, from "root user" usually ads for medicine. Is this just an annoying problem I have now live with or are there other dangers I should be aware of. Is there anything I can do to resolve this?
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