Dell :: Studio XPS 16Touchpad Does Not Respond Randomly After Waking From Sleep Mode
Apr 19, 2010
Really odd issue. My touchpad does not respond at all after I wake the computer from sleep mode. The mouse buttons do not work and the touchpad is completely impossible to get to move. The only solution is to shut down the computer entirely and turn it back on.
Does anyone else have this issue? I've re-installed the mouse drivers and it keeps doing it. There is no way to re-create the problem; it just happens totally randomly (and usually very inconveniently).
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Apr 3, 2013
My XPS (bios A05) always wakes up after sleep mode with the fan running full speed and never stops after that. This occurs even if the PC goes to sleep with fan off (ie low system load, low temperature). The only way to turn the fan off is a full reboot.
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Oct 14, 2014
When I am working on my laptop off battery power and I shut the monitor without shutting the pc down, at times it seems like the pc is in sleep mode but will not respond. I have to (I guess you would call it hard start it), reboot it to get it working again. Usually the screen is black when I reopen my laptop. Today, browser was barely visible. What is going on with my pc?
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Apr 1, 2014
My W540 seemed to have nightmares while in sleep mode because it keep waking up from time to time
BIOS ver 2.11
Windows 7
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Feb 26, 2014
I'm not sure if any other user has experience this issue. I did a lenovo update couple weeks back and since then my wireless adapter would not work after waking up from sleep mode. It shows that the wireless adapter is connected to wireless network but the internet would not work. The only way i can make it work is by disabling the wifi adapter by putting the laptop in airplane mode and then bringing it back out from it. Disabling and enabling the wireless adapter does a quick fix and does allow me to use the internet without any issue for the time being. i have also uninstalled and reinstalled fresh drivers from lenovo website, still having the same problem.
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Feb 2, 2009
I have a Macbook Pro (17" Penryn model just before the unibody one) and it's been working great so far until recently...
Lately it's been randomly going into sleep mode and waking up just as randomly as if nothing happened. Someone told me its a RAM issue, but i'm sure it cant be that since that will usually shut the mac down instead of putting it on standby.
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May 28, 2011
The most critical issue on my week old L520 is that it goes into sleep mode seemingly randomly even while I'm doing work. (In fact, it went into sleep mode twice while writing this post.)
I have the newest (3.59) Power Management Installed with all settings set to keep the system awake, plus updated drivers for both Lenovo and Microsoft via the Think Vantage Toolbox update feature.
According to TP Fan Control the temperatures seem fine, except perhaps for the 6th and 8th sensor, where the temperature always hovers around 60c or a little below. [URL]...
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Nov 29, 2009
I've been having this issue for about a week or so. I thought perhaps it was because I updated the ATI driver, but I did a rollback and the issue still persists.
I have checked my battery settings and nothing stands out. I don't have my laptop set to go to sleep under any circumstances other then closing the lid, but during operation it will just go to sleep.
Has anyone else experienced this issue? I'm running Windows 7 64-bit. When it goes to sleep, sometimes the power button is unresponsive in waking the computer back up. It will take quite a while before I am able to do anything to get the computer back up and running.
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Feb 19, 2013
I have a dell studio 15 that has been upgraded to windows 8 from 7.
I had disable all possible sleep mode in the power setting and advance power setting but the notebook still goes into sleep mode after a certain period of time.
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Mar 6, 2013
Whenever my laptop hibernates, at least half of the time, the curser will be frozen or locked up when the laptop comes out of sleep.
I have to push the button or close the lid on the laptop, sometimes 5 to 10 times before it unfreezes.
In the desktop section, stated to turn off all of the power saving options.
when I turn off all of the power options, that leaves the computer & hard drive on constantly.
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Dec 8, 2009
I've recently encountered a problem where every time my Studio 17 is supposed to go to sleep mode (closing lid, clicking sleep mode in start menu, etc.)
it becomes a hard shut-down, where I have to turn on the laptop again and it tells me that the laptop was shut down improperly.
My power settings indicate that it is supposed to go to sleep mode, but it actually doesn't
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Feb 4, 2009
I have the following specs and hoping that someone with similar specs can run a small test and report back on their results.
Intel(R) Core(TM) 2 Duo Processor P9500 (2.53GHz/ 1066 FSB/ 6MB Cache)
256MB NVIDIA(R) GeForce(R) 9500M-GE
4GB Dual Channel 1067MHz DDR3 SDRAM
500GB SATA Hard Drive
Windows Vista(R) Ultimate 32 bit SP1
BIOS version: A03 (updated through the Dell support site)
The problem I have tends to arise when I put the laptop into Vista's sleep mode. It hangs after it sits in sleep more for about 30 minutes. Basically, the XPS media control touch buttons do their little dance show, then the laptop hangs and doesn't respond. I have to do a reset with the power button.
I have been testing where the problem is: Yesterday, I rolled back the video card to the 'GeForce 9400M G' driver. The sleep mode issue went away.
I then reinstalled the 'GeForce 9500M (9400 + 9200)' driver and the issue came back.
Hoping that someone who has similar specs to mine, can run a test by putting their computer into "Sleep Mode" (keeping hybrid sleep OFF) and then:
1. Wake it up immediately (this has been working for me); and
2. Wake it up after 30-40 minutes.
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Apr 20, 2009
i've had this issue a little more frequently lately, both in vista and ubuntu and i think it's a hardware issue. after putting the computer to sleep (vista) or suspend (ubuntu), upon wake up, the display does not come on, keyboard and mouse are unresponsive....
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Nov 21, 2014
My keyboard suddenly stopped working after waking my computer up from sleep. The on screen and touch keyboard still function normally as well as the mouse touch pad built into the laptop, but the physical keyboard does not. The LED for the CAPS LOCK button wont even light up when pressed. The keyboard back lights however do turn on and off when the computer is powered on or flipped between tablet and laptop mode.
I have tried restarting the computer on several occasions as well as doing a complete shut down. I have updated all drivers and even uninstalled all of my keyboard drivers to no effect. I have tried running a diagnostic, but I either get an error that says the diagnostic could not run or that no data has been collected by the testing. All other scans of my computer show no issues.
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Dec 15, 2009
I've noticed a strange occurrence with my MBP (unibody late 2009 model, 3 weeks old).
It's happened since purchase and It's intermittent and hard to isolate, but I'd like to hear if anyone has noticed this too or a potential fix. It could totally be normal.
Essentially what is happening is that my MBP's fan will sometimes ramp up to around 2700rpm after waking from sleep (typical unloaded speed is ~1900rpm). It will then slowly speed down to the typical fan speed a couple minutes afterwards.
It seems that it occurs only in battery mode and when:
a) It is used on material surface, ie couch or bed OR
b) It is woken quickly after entering sleep
I haven't noticed this happening when plugged into AC, perhaps because it's always on a desk when on AC?
What I've done to try : resetting the PRAM, logic, etc, reinstalled the OS (in case a software issue).
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Feb 5, 2015
We have purchased and deployed a number of Latitude E7440's and E7240's and we are running into an issue with some of the E7240's. When waking from sleep while on battery power, the machine will start to wake, the display will come back and I can move the cursor but within a second or two, the cursor will freeze and the machine will become totally unresponsive. This doesn't happen on AC. I've set the power plan to 1 minute and tested over and over again and it is reproducible every time. The only way to recover from it is to power off the machine via the power button and restart it.
Right now this is happening on the original end-user's machine and 1 other deployed E7240 we were able to get back and test. I have a couple of other E7240's deployed and I have an email out to the end users to bring them in so we can check them too.
I've upgraded the BIOS from A09 to A13. I've tried switching wireless control from Intel to Windows. I've updated to the latest drivers on the Dell support site.
Machines are i7, 256GB SSD with 8GB RAM running Windows 7(64) Enterprise
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Jul 6, 2014
The model is a HP Pavilion 15-n278sa. My laptop shuts down randomly when it is clearly completely cool, when it has shutdown, the power button will not respond, and the laptop will flash on, and shutdown immediately if it is moved/picked up/tilted, while it is off.The laptop is increasingly getting more unstable and I'm unable to use it...
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Jul 18, 2013
I have an edge 530, i've had it about 2 weeks running windows 7 64.I have found that on default settings its fairly slow at waking up, i made one change which was to the wireless card, i unticked the allow my system to turn off wireless to save power (so it stays on). this seems to have made an instant difference and the laptop now wakes a lot faster.
The problem now is with having that option unticked, when my laptop does wake up the wireless is off when it wakes and will not turn back on, i have to manually turn it on. If i leave the power save option ticked for the wireless card it does auto connect when my laptop wakes.Seems a little odd as i thought unticking the option to allow my laptop to turn wireless off means it should just stay on but it seems to be having the opposite effect.all i wanted was for my laptop to wake faster and the wireless either stay on or auto connect after it wakes.
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Feb 14, 2013
I have a Inspiron 14R for about a year and half now. This computer has done this since day one for some reason:
When I put the 14R in SLEEP mode, the computer remains in sleep mode for about 2-3 hours, then the computer shuts itself off, or goes into hibernation mode on it's own. The computer has Windows 7 Premiuim.
I have the power saving modes all set too SLEEP, and none in hibernation in any of the selections. I cannot for the life of me why this computer does this. I have a Lenovo I bought about a year later using Windows 7 Premium with all the same settings in the POWER section, and while in sleep mode, it STAYS in SLEEP mode, no matter the length of time in that mode. Any setting I need to turn off, and where to find it?
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Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
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Mar 16, 2009
i just picked up the new laptop (specs below in sig) and have noticed a few hiccups.
I just got it yesterday, and when initially setting it up, that silly "HP start up" software seemed to lock up more then once (with the silly hands moving around n blah blah blah.) Well eventually had to restart and with that crap out of the way, set things up normally. Got everything updated. Wifi's working well, all windows updates out of the way, etc.
However during all this 2 times my computer randomly went into hibernate mode. It wasn't like I'd left it idle for long. I mean i may have left it go for a minute or two w/o interacting with it (while it was plugged in.) I had also altered the power settings to not go into sleep or hibernate while it was plugged in , which it was.
I could tell it hibernated by the start up screen saying "resuming windows." Well as an experiment after playing around with power settings and so forth, i left it on all nite while plugged in. In the morning today it was still on and running fine.
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Mar 14, 2013
I have a Studio 1737 running Windows Vista Home Service Pack 2. I'm running the latest BIOS and all of my drivers are up to date.
When the AC adapter is unplugged and I'm running on battery power the whole system lags. It also turns of when unplugged without warning after about 15 minutes.
Also, I get these error messages in my event viewer a couple of times an hour:
Log Name: System
Source: ACPI
Event ID: 13
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
I'm guessing these are all connected.
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Nov 23, 2009
DLL XPS M1530
Windows Vista
the laptop enters sleep mode (stand by), after close lid, and now it won't wake up!
I have tried clicking keys, restarting, shutdown, without battery only electr., etc. And nothing. Not runs. Displays black screen
I can not enter to BIOS, I can not use CD-ROM....Is sleeping
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Feb 16, 2009
I have a Dell XPS M1530. Since I am a college student, and when I usually leave class, I just close my laptop.
let it go to sleep, and put it in my bag. The problem lately has been that when I close my laptop, it does not go into sleep mode, even though it is set for it to do this.
It will do this on both battery and AC power. I will put it into sleep overnight so it is in sleep when I put it in my bag in the morning.
And once last week I put it in there thinking it was a sleep and then 3 hours later while I was at work,
I had not brought it out yet, and opened my bag and the laptop never turned off, it had been running the whole time and was hot, and had 22 minutes of battery left.........
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Jul 13, 2009
Situation : I finish surfing web and I wanna give it a little break. I close the lid.
I have set it to goto sleep when lid closed (if any1 suggested this). I come back open up but the laptop didnt go to sleep, HDD activity is minimal but I can hear it spinning.
Also the screen is still bright but black, I can still change the brightness though with the Fn+upArrow or Fn+downArrow. In order to return to functional state I have to HARDreset.
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Apr 27, 2009
Does anyone know why on my XT tablet my sleep mode is greyed out?
I tried everything... reinstalled nearly all the drivers... and some power management settings, yet the damn thing is still greyed out. I can't figure it out for the life of me.
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Feb 4, 2010
just installed win 7 on an old trusty x300 (1.4Ghz PM, 640MB of RAM).
It runs great! actually, very impressed. anyway, about the only frustrating thing is that S3 or System standby is not available.
its grayed out on the start menu....I have power button behavior manually mapped to standby, but it hibernates instead
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Dec 8, 2008
I have the 1330 with XP on it. I installed the new BIOS A14 and now I encountered a new problem: when I hibernate the 1330, everything is good. But, When I choose the Sleep mode, the 1330 goes to sleep, but never wakes up. When I press on the power button, nothing happens. Therefore, I need to hold the power button, than the computer shut himself down and I turn it on.
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Jan 4, 2014
My Dell XPS 12 has twice refused to turn on after going into Sleep mode. There is no indication of activity at all. This happens when I know that the battery is nearly fully charged, and continues even after plugging in the adapter. The adapter works just fine to charge the battery and the battery typically runs for at least 6 hours so I do not believe that or the battery are the problem.
The first time this happened, I continued to open/close the lid and try turning on the computer. After several hours, the computer turned on and worked just fine. I had already scheduled service with Dell before I got it to turn on and Dell's technician replaced the motherboard under the assumption that that was the problem.
The second time I again continued to open/close the lid and try the power switch after contacting Dell and scheduling service. The next day, after several tries, the computer started up and again is working normally. I am not allowing the computer to Sleep and am using Shut Down instead. Dell has ordered a replacement motherboard (yes, again), battery, and DC IN. I don't think that this is a power issue so doubt that any of those will fix the problem.
Does the XPS 12 have a "lid sensor"? Something that could fail to recognize that the lid is open and could be turned on?
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Nov 30, 2014
My XPS 18 periodically has had trouble coming out of sleep mode. A hard restart has usually worked to restart it. However, the last time it didn't work and now won't start. While plugged in, a hard restart only turns the fan on after a few seconds and the battery indicator light blinks fast 7 times, then pauses, then repeats continuously. Once the battery runs down, a hard restart only gets a single orange blink and then nothing.
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