Dell :: Display Not Waking Up After Ending Suspend/sleep
Apr 20, 2009
i've had this issue a little more frequently lately, both in vista and ubuntu and i think it's a hardware issue. after putting the computer to sleep (vista) or suspend (ubuntu), upon wake up, the display does not come on, keyboard and mouse are unresponsive....
My XPS (bios A05) always wakes up after sleep mode with the fan running full speed and never stops after that. This occurs even if the PC goes to sleep with fan off (ie low system load, low temperature). The only way to turn the fan off is a full reboot.
My keyboard suddenly stopped working after waking my computer up from sleep. The on screen and touch keyboard still function normally as well as the mouse touch pad built into the laptop, but the physical keyboard does not. The LED for the CAPS LOCK button wont even light up when pressed. The keyboard back lights however do turn on and off when the computer is powered on or flipped between tablet and laptop mode.
I have tried restarting the computer on several occasions as well as doing a complete shut down. I have updated all drivers and even uninstalled all of my keyboard drivers to no effect. I have tried running a diagnostic, but I either get an error that says the diagnostic could not run or that no data has been collected by the testing. All other scans of my computer show no issues.
I've noticed a strange occurrence with my MBP (unibody late 2009 model, 3 weeks old).
It's happened since purchase and It's intermittent and hard to isolate, but I'd like to hear if anyone has noticed this too or a potential fix. It could totally be normal.
Essentially what is happening is that my MBP's fan will sometimes ramp up to around 2700rpm after waking from sleep (typical unloaded speed is ~1900rpm). It will then slowly speed down to the typical fan speed a couple minutes afterwards.
It seems that it occurs only in battery mode and when: a) It is used on material surface, ie couch or bed OR b) It is woken quickly after entering sleep
I haven't noticed this happening when plugged into AC, perhaps because it's always on a desk when on AC?
What I've done to try : resetting the PRAM, logic, etc, reinstalled the OS (in case a software issue).
We have purchased and deployed a number of Latitude E7440's and E7240's and we are running into an issue with some of the E7240's. When waking from sleep while on battery power, the machine will start to wake, the display will come back and I can move the cursor but within a second or two, the cursor will freeze and the machine will become totally unresponsive. This doesn't happen on AC. I've set the power plan to 1 minute and tested over and over again and it is reproducible every time. The only way to recover from it is to power off the machine via the power button and restart it.
Right now this is happening on the original end-user's machine and 1 other deployed E7240 we were able to get back and test. I have a couple of other E7240's deployed and I have an email out to the end users to bring them in so we can check them too.
I've upgraded the BIOS from A09 to A13. I've tried switching wireless control from Intel to Windows. I've updated to the latest drivers on the Dell support site.
Machines are i7, 256GB SSD with 8GB RAM running Windows 7(64) Enterprise
Really odd issue. My touchpad does not respond at all after I wake the computer from sleep mode. The mouse buttons do not work and the touchpad is completely impossible to get to move. The only solution is to shut down the computer entirely and turn it back on.
Does anyone else have this issue? I've re-installed the mouse drivers and it keeps doing it. There is no way to re-create the problem; it just happens totally randomly (and usually very inconveniently).
I have an edge 530, i've had it about 2 weeks running windows 7 64.I have found that on default settings its fairly slow at waking up, i made one change which was to the wireless card, i unticked the allow my system to turn off wireless to save power (so it stays on). this seems to have made an instant difference and the laptop now wakes a lot faster.
The problem now is with having that option unticked, when my laptop does wake up the wireless is off when it wakes and will not turn back on, i have to manually turn it on. If i leave the power save option ticked for the wireless card it does auto connect when my laptop wakes.Seems a little odd as i thought unticking the option to allow my laptop to turn wireless off means it should just stay on but it seems to be having the opposite effect.all i wanted was for my laptop to wake faster and the wireless either stay on or auto connect after it wakes.
I'm not sure if any other user has experience this issue. I did a lenovo update couple weeks back and since then my wireless adapter would not work after waking up from sleep mode. It shows that the wireless adapter is connected to wireless network but the internet would not work. The only way i can make it work is by disabling the wifi adapter by putting the laptop in airplane mode and then bringing it back out from it. Disabling and enabling the wireless adapter does a quick fix and does allow me to use the internet without any issue for the time being. i have also uninstalled and reinstalled fresh drivers from lenovo website, still having the same problem.
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software -setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options -disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
About 99% of the times, that I try to recover my Dell Vostro 1510 from suspend it doesnt work. I hit the power button to resume and the power light and WiFi light stays lit but the screen doesnt turn on and it stays like this. I have to hold down the power button to turn it off and turn it back on. How can I resolve this? Windows Vista SP1. I have the latest BIOS from Dell.
Well, as you might know I had my notebook repaired 4 times by now.
This time they replaced the Motherboard and the Palmrest because I was getting electro shocks from my notebook.
Anyways, once the Notebook booted up I noticed that there is no more Dell logo anymore. Just some Numbers and it says something about Phoenix Bios. Next thing is that the notebook also turns on when I insert the AC Cable, I dont even have to press the Power Button.
I ordered a Dell Prcision M4400 mobile workstation on April 27th. It is now MAY 27th and I STILL don't have my computer!
Every week, on the day the order is scheduled to ship, the shipping date is suddenly shifted one more week away. So far, this has happened to me 4 times!
When I call Dell they always assure me that such-and-such is the ship date, but then, yet again, the ship date is delayed another week. It doesn't matter if I explain what has been happening - they just repeat back like a parrot that the system says that it will ship on such-and-such a date.
I can see that for myself on the website! What I wanted was some kind of an explaination for the ridiculous delays and some kind of an assurance that I'll be getting my computer sometime within the current epoch
I have an Acer 5100, AMD Turion 64x2, with Windows Vista (OEM, not an upgrade (downgrade)), and Vista SP1 is installed.
I still kick myself for buying this, but too late to cry over that. Lesson learned: Get the HP, Compaq, Dell, or Lenovo. Nobody's perfect, of course, but not everybody stinks and sucks and has a pathetic support site without live chat the way Acer does.
From day 1, it has had surprise shutdowns when not in use (as in, overnight or during periods of not being used), about once every week or two. Sometimes, it's not a total shutdown, but it just doesn't recover from suspend (The suspend/recover issue appears to be quite a common problem, lots of similar sounding posts out there on various forums: The fan spins, lights are on, jiggling the mouse (laser mouse) lights up the mouse as if the computer's responding, but the screen stays black). There's nothing obvious in Event Viewer.
In other words, it hasn't shut down on me while using it, but after leaving it, coming back the next day, it will about once every week or two either have shut down, or won't come out of suspend.
The final question, is the BIOS update on the Acer website says "Windows XP", and there isn't one for Vista.
It's definitely virus free, spyware free, rootkit free. FYI, also up to date on patches, and Vista SP1.
Sorry for the seemingly multiple-problem post, but I think they might all be related from this intriguing comment in the BIOS update release notes:
"1. SLOVE UMA S4 OVERNIGHT BLACKSCREEN"
I'm pretty sure they mean "Solve", since some other comments for other fixes say "Solve". Not knowing what they mean, but certainly suffering from something that could be called an overnight blackscreen, I'm tempted to try the BIOS update.
QUESTIONS... 1. There's a DOS and Windows subfolder in the zip file for the BIOS update. Safe to run the BIOS update from a command window?
I put my laptop on sleep by closing the lid but after some time when I open the lid it doesn't show any display. I tried to on the laptop by pressing power button but it doesn't responding. I bought it around 4 months ago.
The fan, and I guess the system, does not turn off when going into sleep mode after the set 10 min of no activity but will if I go to sleep mode manually. I have already had to have a replacement fan after a year which I am sure was due to this issue.
I left my 15" (late 2008) MacBook Pro in sleep for a few days, and when I opened it again today there are red dots flickering across shades of black on my external monitor, with both the 9600M and the 9400M. Since so many people leave their MacBook Pro on all of the time (I don't usually), I'm assuming that I haven't damaged anything. My MacBook Pro didn't seem hot, either. After restarting my MBP (and installing the new updates), the flickering red dots are still there.
Do you think that this will go away if I leave the system off for a day or that the logic board/video card is permanently damaged? I really, really don't trust that the Genius Bar could do a repair without damaging my MBP, and I really never take it anywhere so I wouldn't have a way to bring my MBP in that I would be happy with without spending money on a case. What are the chances that I could get a replacement MacBook Pro or a $2500 credit? I figure that a Mac Pro or an iMac would suit me better, anyway, since I don't travel with my MacBook Pro. My MBP is in pristine condition (you literally wouldn't be able to tell between mine and a brand new MBP) partly because I always have it hooked up to an external keyboard, mouse, and monitor, and because I prefer it that way, it helps resale as well. I wouldn't want to be dissatisfied with a repair for a $2500 system, which I could already see happening, so I'd really just like a replacement system if this problem doesn't go away...
Windows 8.1, 64bit, all drivers up to date, Nvidia 730m, intel 4600. Fairly new issue (couple of months), laptop wakes from sleep but display does not function, everything seems to be working normally during, just no display. Forced to hard restart.
Just avoiding using sleep mode for now. Seems to be a software issue, upgraded to 8.1 when purchased almost a year ago, worked fine until recently.
I have an XPS 12 that is the 9Q33 Haswell based model. Every time I wake the ultrabook up from sleep mode, my sound no longer works. The services says that the windows audio service and the realtek audio service are running. But to get sound again I have to either restart both services or logout or reboot.