Dell XPS 12 :: Does Not Recognize Adapter - Battery With No Charge
Jan 29, 2015
I have an xps12 that doesn't recognise its adaptor, runs fine on AC but batter is now totally dead. I tried a different Dell 45W adaptor (borrowed) and it charged the battery, I then bought a cheaper 3rd part adaptor - which also worked for a week or so.
Now am back to unrecognised adaptor, no charging. BIOS is version AO8 but even if there is an update I can't install since my battery is on zero. Battery utility (Fn F3) indicates my battery is healthy and performing normally, but charging is disabled and I don't see any obvious way to enable it.
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Jul 22, 2013
I have a had Dell XPS 15z for a around a year and a half and it very suddenly stopped charging whilst plugged in. I didn't notice until the low battery warning came on that the computer had stopped recognizing the battery or the charger. I rebooted and went on BIOS, I don't know much, but I noted that it didn't see an adapter plugged in and it said that the battery is functioning normally. I've plugged the adapter into other laptops and it worked so it isn't the adapter.
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Apr 29, 2010
I recently was given an HP dv2125nr laptop that needed a new motherboard. I purchased a new one and replaced it and the laptop was up and running. I was happy and figured that I had just salvaged a decent laptop.
When I first turned it on I noticed it wouldn't run off battery power but thought, no big deal it just needs charged. That turned out to not be the case. I went about reinstalling the operating system using the recovery partition and didn't give much thought to running it on battery til I noticed that the power icon said "On AC Power, Charging" It didn't give me a percentage however, and when I double clicked to inpect further I noticed that the battery icon under battery #1 had an X through it, and it also said "Total Battery Power remaining: Unknown".
At this point I updated the BIOS because I had seen a few forum topics that suggested this, I also made sure I had the most up to date drivers off HP's site for all hardware. Another step I took was to uninstall the "Microsoft ACPI-Compliant Control Method Battery" then scan for hardware changes and let Windows reinstall it. None of this worked.
I then assumed I had a bad battery on my hands, I ordered another one (not an HP, a cheaper one) and when it came I plugged it in overnight to charge and after about 12 hours turned the laptop back on to see if I had a fully charged battery, I did not!
It was acting in exactly the same way the original battery had acted. The only difference that I could notice was, that on one of my many reboots the icon under battery #1 in the Power Meter window only had a single red slash through it, instead of a red X.
Things I have tried:
1. Updated BIOS
2. Updated all drivers
3. Fresh install of Windows XP (again after the original recovery install)
4. Unistalling the "ACPI-Compliant Control Method Battery" in Device Manager.
5. Ran HP Battery Check Utility, has a divide by zero exception upon startup, then says no battery is present.
6. Booting directly to BIOS and allowing it a chance to charge overnight.
7. Swapping both batteries (no difference).
8. Taking back apart casing to make sure there were no loose wires.
My only thought next would be that either both batteries are bad (seems unlikely) or that there is a problem with the new motherboard. The motherboard being bad would surprise me, as it is able to run just fine without using battery power.
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Dec 23, 2009
my d630 refuses to charge with a 90w power brick, it stays on, but the battery doesn't charge and i get the power warning screen after the bios screen.
does this need a 65W adapter or is there something wrong with my 90W one?
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Jan 3, 2009
This 1200 was working several weeks ago, now it will not turn on even with AC adapter plugged in. Battery will not charge.
No green LED lit on laptop front. Unit will not boot with AC adapter attached and battery removed.
Checked AC adapter with multimeter and it appears working OK, get 19.5 volts dc output.
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Apr 23, 2009
I have had this laptop for 2 years and after the first year I had to replace both battery and adapter.
The first generic adapter I got was fine until the cable split (my fault as I was wrapping the cord around the brick).
I got the second generic from the same place I got the first.
I bought the new one last month and since then I have sporadically received a message that the adapter wasn't OEM and that it wouldn't charge the battery.
It would get back to charging after a reboot or stand by.
Now I have tried everything but it won't get back to charging the battery.
I did a search here and found others with the same problem (different dell laptops) solving the issue by flashing the bios.
Can anybody point me to the correct file I should download for my laptop as well as explain what should be done to flash the bios
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Apr 2, 2013
I have a dell inspiron m5030, which is out of warranty, and unfortunately it wont charge the battery, or boot from the ac adapter and since the battery is dead I can no longer turn on the laptop. I already sent this laptop back to dell 2 prior times when my warrenty was still active due to the 7 beeps and I think that the mother board is going bad for the 3rd time.
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Feb 17, 2013
My laptop(Inspiron N 4050) works fine last night and since the battery went down, i turn off without any problem and when i plug the charger the adapter light went off. and it 's not getting charge.
I got the same problem earlier also and i fixed it with my international warranty. but from that date only 4 months have gone and i got it again. but last time i got an error message. but this time i did not get anything just got off normally.
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Mar 15, 2013
I have a Dell Studio 1735 and the battery won't charge and getting and error messge "Please connect a Dell 90W AC adapter or higher for best system operation". I have purchase a new Dell battery and Dell AC adapter and still have the same problem.
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Dec 30, 2014
I got a second hand Dell Inspiron 1525 about 2 years ago, it was working fine till the hard drive stopped workinga few months ago. i got a new hard drive and put that in and loaded software and Vista OS.Now the wireless card won't recognize the adapter.I have tried all different ways and adapters and it still won't work.
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Apr 4, 2013
I just bought a Dell Inspiron 3521 i3 with Ubuntu. I installed Windows 7 32-bit, but the OS does not recognize the AMD display adapter. I installed the drivers from the Dell website.
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Aug 15, 2010
I have a Vostro 1088 and it also have battery symbol on it function key F3. However, when pressing this key, nothing happens. I have installed all drivers and every devices are recognized in Device Manager.
I wonder Vostro 1088 does have the functionality to disable charge when plugging!
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Oct 5, 2009
I'm working on a Precision M90 for a friend. I've reinstalled the OS and all drivers from the Dell website.
The problem I'm having is that even before reinstalling everything, the computer is not recognizing the battery.
I've tried searching and came up with nothing. It doesn't show up in the BIOS or anywhere else. None of the lights on the battery are showing up either.
The indicator on the laptop shows that it's in trickle charge mode, but this is clearly not happening. When I unplug the AC Adapter, it dies within a couple minutes.
The computer will run without the battery installed on AC power only. I tried to flash the BIOS, but of course I can't because the computer cannot recognize the battery.
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Dec 19, 2008
So my laptop has been taking a crap lately. First the power supply broke and had to get a new one and now the battery is down to 30-40 minutes. I bought a 9 cell battery off ebay and just got it in. I plugged it in and the laptop says "Battery not recognized, will not charge." Whats up with it? Is there a way to get it charging? I don't have the money to buy the $200 battery from Dell.
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Feb 4, 2013
My original battery fried I replaced it and worked fine.
Then I upgraded to windows 8 Pro Now Laptop won't charge battery say's it doesn't recognize it.
Laptop Vostro 3400
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Mar 10, 2010
I have a Dell Inspiron 1525. The 6-cell battery that came with it stopped holding its charge, so I bought a new 9-cell battery. Now that one won't hold a charge. I figured it must be the cord, so I bought a new one. It still won't hold a charge. When I run my mouse over the battery icon, it says XX% (currently 37%) available (plugged in, not charging). I know just enough about computers to be dangerous, but not enough to figure out what is wrong. Can anyone help me trouble shoot?
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Apr 10, 2009
i just got my 1545 and i heard there's couple ways to charge the battery to keep it last longer, its 6 cell battery.
should i charge it everytime when i use it? or
should i wait til battery gets low than charge?
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Aug 21, 2009
I have windows 7 RC installed on my VGN-SR 430J/B. I download Sony Notebook Utilities drivers. I got an error message that battery is not compatiblie, press OK to hibernate. I uninstalled it immediaty, but I may want to install it again. How can I avoid this?
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Dec 16, 2009
I have a Dell Vostro 1000. The battery doesn't charge.
Allready replaced charger, battery pack and power jack
After the battery is discharged, notebook is dead
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Nov 4, 2009
This seems to happen fairly often. Yesterday I had my computer on standby and plugged into the mains for several hours in the afternoon. I turned it on, shut it down (without looking at the battery status) and went somewhere and when I turned it back on the charge was at 6%.
Today I was using the laptop and the charge was at 70%, I shut the computer down and put it in my bag. Turned it on again in a couple of hours and the battery again is at 6%.
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Jan 2, 2009
My initial thoughts were that I had a battery issue the Ion battery. So I went to dell and purchased a new battery 2 weeks ago. Plugged that guy in and my theory was a bust.
Next, I turned to the ac adapter and decided it must be the problem. Back to dell to drop some more $$$ - just arrived and...well, let's just say I wouldn't be writing to this post if that solved my problem. I have surfed through various other posting will no avail.
The laptop can run fine on just the ac power - just no juice is getting to the battery to recharge it. I went into the BIOS set-up and it stated that it did not recognize the ac adapter -
can't figure why that may be the case, but none of the less I've got nothing but Dell products here - no knock-offs. Any suggestions or theories? I just can't believe I could have a bad motherboard here - the laptop works great otherwise.
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Jun 19, 2009
Do I have to charge the battery for 12 hours like before when I first get my laptop?
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Aug 15, 2009
I have a problem with my XPS M170 as my battery won't keep a charge. I thought it was a problem with my battery, so I bought a new battery for my laptop and that battery wont keep a charge either.
I can only be on my laptop when I have the power brick plugged into my laptop.
I wonder if it could be the connection where the power plugs into my computer as that connection seems to be slightly loose
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Apr 26, 2008
I have a very perplexing problem.
First the laptop is a Dell D600
The laptop about one month ago had the power jack smashed (cable was stepped on) someone plugged the cable back in, in doing so the main power pin (surrounding the center pin) was bent over so it now made contact with the (data) pin that tels the laptop what power supply is connected and if it is a genuine Dell.
This in turn shorted out the circuitry in the laptop that can read this 'data' line.
So no matter what power supply I use the laptop will always state that the wrong adapter is connected and will not charge. (strange also is the PCMCIA slot has no power. Everything thing else works.
What I have tried,
Tried my battery in another D600 (charged and ran no problem (my laptop would run from the battery but still no PCMCIA power.
Tried my charger on another D600 worked fine so the data pin is fine on it. Tried another charger on my laptop same problem.
I already fixed the power port.
Last I tried the laptop in a Docking station and same problem (wrong adapter type) This is fed through the bottom of the laptop not the power jack.
So this tells me the problem lies in the logic circuit on the main board.
So...
Is there a simply surface mount fuse that may have blown?
or am I looking at a bad IC.
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Mar 4, 2013
I replaced the battery on my laptop when the battery symbol changed to a x next to it. From what I understand it means the battery needs replacing. I had to get a generic battery which was for a 1525.
It charged for awhile, then stopped. When I turn on the laptop I get a message "The ac Adapter and type cannot be determined. The battery may not charge. And so on.
The AC Adapter I use is a Tarus 95watt, which I used before on the original battery.
Should I replace the battery or is there another possible problem, Is there a diagnostic test for the battery system?
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Jan 20, 2015
I have an old Inspiron 1750. I bought a new Dell battery and I am getting the message plugged in, not charging. I have the original DELL charger. This was not a problem with the old (not DELL) battery, which still charged but only held the charge for 10 minutes.
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Dec 7, 2014
I just bought a brand new battery for this laptop, it came with 53% battery life and because it has been plugged in it hasn't dropped a percentage but will not charge. it says in the battery info that it's plugged in but not charging.
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Nov 15, 2014
Aspire M5-481T-6488 - Does not recognize AC is plugged in. Does not charge battery.
Laptop is about 2 yrs old. Running on the origninal Windows 8 that came with it. Had the same issue when it was first bought. Sent it in to Acer. Came back with no report/ details. Worked okay. Until recently.
Noticed that orange light comes on when it feels like charging and stops charging at 35%. Charging is a hit and miss thing, mostly miss.
Tried:
Sticking a pin in the "battery reset" hole on the back
Uninstalling the "Microsoft API" battery
Removing battery to see if it'll work without it (it has an internal battery)
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Aug 9, 2009
I have 3 years old dell inspiron 1300, everything worked just fine till today morning, i can't turn my computer on without the plugging in the charger, my battery is always at 0.0% (charging),
the battery was working just fine couple days ago giving me over 1:30 hours on battery power but takes more time to charge as when it was new,
and yeah, the bat. charging LED is always on (solid Green).
Bios setup shows the battery performs normally and this what i get from the Device information (Ubuntu) :
Product: DELL WD4166
Status: Charging
Percentage charge: 0.0%
Vendor: SM .....
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Apr 20, 2013
I bought a new 9 cell battery for my dell latitude d830 and it wont charge past 42% what would cause this
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