Dell XPS 14Z :: USB Port Not Working

Feb 15, 2013

Having a problem with one of the USB ports on my XPS14z  .. Port is the one adjacent to the HDMI port..

There is absolutely no signs of life from it at all, regardless of whether I connect USB 2 or 3 devices, usb drives etc.   I've tried updating BIOS and CHIPSETS to absolutely no success.

[URL] .....

and also checked device drivers are installed as per 

[URL] ....

but again no success.  It cannot be seen in device manager or when I ran a diagnostics suggesting the whole thing is dead.

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Computer Model Latitude E7240                            

Shipping Date 11/16/2013                            

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Here's my story and, let's say, my analysis:

I bought a generic 2 HD sata2 RAID1 enclosure based on the chipset Silicon Image SteelVine 5744. It can be used in USB or eSATA2. This embedded chipset (named SiL5744) is known (understand "claimed") to auto-handle Sata I/II and host sata2 controllers that not support the port multiplier feature. The HD are two Samsung F1 1To. There's no jumper to rollback to SATA 1.5Go on them, you can only do it by flashing the HD's bios, however we don't need to do it as I wrote just before, the SiL5744 supports SATA 3Go natively.

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In order to verify the esata cable, the HDs and the enclosure itself, I succeed to :

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