Dell XPS 15 L502X :: DVD / Blu-ray Drive Not Working After Windows 7 Reinstall
Apr 7, 2014
I had been using my DVD/Bluray drive but after a reinstall of windows 7 I am not able to access the DVD / Bluray drive. or rather I am able to access it after re-installing the driver and then after I take out the disk in the drive again the drive becomes unrecongnizeable
I reinstalled the firmware PLDS DS-6E2SH 12.7 Tray BD-Combo Firmware Update(SE2_CD11.zip ) from Dell support site but this did not work.
The only way I can get it to work is by uninstalling the device, rebooting and when it starts up again, it reinstall the driver and the drive works. A thing to note is that this also does not work every time.
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Oct 27, 2012
Is there anyway to get the TouchPad features for Windows 8 on a XPS 15 L502x? Used them on a Windows 8 Laptop today, and i want them too! I tried installing the Dell Windows 7 Drivers, and the original Synaptics Drivers.. both didn't work really hate this touchpad and their existing drivers..
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Mar 5, 2009
After reinstalling Windows on my mother's 3000 WLMi, everything works as expected, except there is no sound. I have tried installing drivers off the Acer website, and checking all the sound controls, but to no avail.
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Nov 14, 2014
I have a HP ENVY TouchSmart 14t-k000 CTO Ultrabook. It just went out of warranty a month or so ago but started blue-screening rigth after that - I had to reinstall Windows 8.1.
Since the install, my wifi has not been working properly. (I can use an Ethernet cable without a problem.) Sometimes it will say the wifi is connected with full bars, but then I get a "DNS_PROBE_FINISHED_NO_INTERNET" when I try to pull up any browser and nothing will load. Other times it just won't connect at all. The weird thing is that 5% of the time it will work fine, and I'll be able to use wifi no problem for a couple hours at a time.
What could possibly be going on? Is it a driver issue? Should I get a new network adapter? Is it a settings issue?
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Nov 5, 2014
I have dell xps 15 l502x. I am unable to boot my laptop form either hdd or cd/dvd or pendrive. My laptop gets shutdown automatically while booting.
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Aug 15, 2012
I'm not sure if mt drivers are old, but my touch screen works sometimes then completely stops working and when I try to calibrate it, it tells me that there's no N-Trig duosense hardware on my computer. It says I DO have the hardware when it's in a 'working stage' though. Every time I try to download a driver, it says 'fatal error.'
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Mar 27, 2013
I am just finding it annoying that while I'm in the middle of working on my laptop, it just starts to sleep. I then have to furiously move the track pad around to get it to turn back on. It does this randomly and I'm not sure what's wrong what it. My computer has been fine since I bought it.
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Jan 22, 2013
my back light keyboard on my xps L502x is not working.
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May 20, 2012
I have a XPS 15 L502x.... and sometime in the past week, my touch screen has stopped responding completely. I've tried everything i can think of... all the settings i can find relating to touch input appear to be correct, etc, but no luck. I'm usually decently ok at fixing the problems my computer has on my own through a little internet research, but either no one's had this problem and posted about it or its buried many pages down in google.
I dont have time to go through the phone tech support hassle for another few days and i miss being able to use the touch screen function. Not that it was ever super-functional to begin with, but it was nice for scrolling and such ....
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Apr 20, 2010
I just upgraded from Vista and the Blu-ray drive won't work. I installed the device driver and it appears in the system manager. Is there some other software that needs to be downloaded? If so, where do I get it from?
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Feb 7, 2013
I have upgraded to Windows 8 on my Dell Studio 1558 recently. After the upgrade, none of my USB drives are working. I have tried to search on the net as well, but no success.
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Apr 13, 2013
I have replaced the hard drives with new blank ones, but I cannot now reinstall Vista from the Reinstallation DVD because no drives are seen.
I have updated the BIOS to the latest available version, but still no joy.
I have taken out the drives and, using an external HDD port, can access them from another PC, so I'm certain there's no issues with the drives themselves.
I've tried Paragon 2010 Suite, but even that cannot "see" the drives, so I'm deducing that it's an issue peculiar to this Dell model.
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Jul 1, 2009
how to i reinstall vista to new hard drive?
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Nov 23, 2009
My laptop is a hp dv6000 with 32 bit vista home premium preinstalled from the store. I never upgraded a laptop before so I don't know what to expect. Are all vista preinstalled systems already activated and do they use the OEM key or the product key on the bottom of the laptop? Recently my original hard drive failed and had no other choice expect to upgrade to a new one. My laptop came with the windows anytime upgrade disc so I used that to clean install vista home premium. Would the user recovery discs work instead on a new empty hard drive? When it asks for the product key the first time, I entered it in using the key on the bottom of the laptop. After everything was complete it said "3 days until automatic activation" and had the OEM key listed, not the one on the bottom of the laptop. I reactivate again using the sticker on the bottom on the laptop and it said "windows is activated", but it still had the OEM key listed. Did I enter the right key both times? Would there be any difference using the OEM key instead? Now about the recovery discs, if the "swsetup" folder was deleted before creating the discs will it still be on the disc even though it's suppose to be a factory image? Will I get the recovery partition and quick play if I reinstall again?
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Feb 12, 2013
I have a 2012 envy 15 with Win8.1 Update 1 and a few days ago, i noticed that there was a newer version of my graphics card so I decided to update it.
After the installation, the computer screen became black and I only was able to see the mouse pointer, So i waited for almost half hour and then decided to turn of my computer. I restarted it and it kept seeing a black screen (the windows logo appeared during the boot).
As I couldn't do anything with my computer, I decided to Refresh it in hope that it will return to a good state. During the refreshing the pc restarted but the power light started blinking , like the computer was at Sleep, and when the refresh finished, the screen was good, but the light kept blinking.
I tryed to shutdow the computer but when i turn it on again I didnt ear the Cd rom making the usual noise and the lights where blinking.
So i decided to maybe put it in sleep, but when i tried it, the computer screen when black for a few seconds and the pc went wake immediately, and when i try to put it to sleep again, the Sleep option was gone.
Then I thought that something went wrong with the refresh , so i clean install windows from a bootale usb drive since the CD wasn't working..
But that didn't work either, and to make things worst all my computer fans stopped working. So now I end up with a pc with a clean win8 install, the power lights keep blinking (both power button and the side light), no ability the sleep the computer, no cd drive and no fans..
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Mar 10, 2013
The touchpad on my Inspiron 15 stopped working this morning. I have a mouse plugged in and that seems to work but I'd like to get my touchpad working again. I've tried uninstalling and reinstalling the touch pad drivers but it won't allow the driver to reinstall.
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Sep 15, 2009
one is on Microsoft ACPI-Compliant System and the other is on Intel(R) ICH9M LPC Interface Controller - 2919
what these are and where to get the drivers?
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May 30, 2014
I had to install a new hard drive and re-install windows 7 on my Pavilion dv6. I downloaded drivers for LAN card and can get on internet with wire connected. When I installed wireless drivers I get compatibility box that says drivers did not install properly. Net work controller shows no driver installed. I am running windows 7...
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Dec 12, 2012
Why is it that almost 3 months after the launch on Windows 8, the driver having compatibility with the windows 8 gestures have still not been launched in the Dell US site? It is present in the netherlands site of Dell, but I cannot ge the left edge swipe (to switch between programs) and the 4 finger swipe (to bring up the instant viewer or desktop) to work.
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Jan 29, 2013
I have installed windows 8 on my system last month. Till Windows 7 was installed everything was fine. Battery backup was around 2.5 to hours on normal use and 1.5-2 hours if I used to hear song or watch movie. But after I have installed windows 8 the heating problem has started, battery backup has dropped. It gives around 50 minutes on hearing songs and around 30 minutes on watching movies and around 1.5 hours on normal use.
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Apr 4, 2013
Dell XPS L502x
Windows 8 pro
+This has bugged me for a long time. Every time my laptop goes into sleep mode and the screen turns off the cpu fan turns on. It hits 100%.
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Jan 6, 2015
I am trying to do a restore on my laptop but when i try to install windows 7 it ask for the driver files. (To install the device driver needed to access your hard drive, insert the installation media containing the driver files and then click okay.) My laptop came with the restore disk but it worked only the first time i had to do a restore. 2nd time i had my mother download a driver on to her flash drive and it worked but recently she lost the flash drive and now we can't find the same driver that worked before.
My Laptop is a Dell XPS 15 L502X
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Feb 21, 2014
The Biometric Fingerprint device on my HP Pavilion dv6 laptop is not working. I get the message:
1. The Fingerprint reader is not detected (during start up prior to logging in).
2. Windows did not find any biometric devices on this computer ( when I checked via Control Panel).
I went into this challenge when I reinstalled my windows 7 o/s after I realised I had some corrupted files and so could not install an HP printer on my computer. Unfortunately I did not have the original restoration file so I had to do reformating and reinstallation of the o/s.
My O/S is Windows 7 ultimate.
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Feb 3, 2013
My Dell Vostro 3450 (windows 7) had been running slowly for a while and after a virus scan didn't work, I decided to reinstall my operating system. I used the OS reinstall disk that came with the computer and that seemed to work pretty well. However, when it came time to install the drivers, I hit a roadblock. I put in the drivers disk and tried to go through the list of what drivers to install first (DSS, then chipset, etc...) but each time I installed something, it didn't seem to do anything-- I would go through the whole process for each one, but the little check mark wouldn't appear next to it in the "My System" list.... See below:
My computer can't connect to the internet either by ethernet or wifi, and can only input info through the cd drive.
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Dec 20, 2013
When i bought my laptop it have windows 8 but i disliked it and have many bugs on my games so i installed windows 7
and complete delete everything in my harddisk. I couldn't find product keys anyway packet , laptop etc.
My laptop is pavilion g6 2255eo
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Nov 10, 2008
i want to uninstall everything that is i want to ununistall the OS VISTA thus replacing it with WINDOWS XP.
But unfornately i have failed to install OS (XP) on my laptop which came with pre-installed Windows Vista. I not been able , but when i boot my lapto using Windows XP CD it copies the required files but when i press ENTER to install Windows XP the message appears that " Setup did not find any hard disk drives installed in your computer. Make sure any hard disk drives are powered on and properly connected to your computer and that any disk related hardware configuration is correct. This may involve running a manufacture supplied diagnostic or setup program. Setup cannot continue. To quit setup, press F3." Please note I have C: drive installed windows vista on it, i have drive D: files are available for recovery disk pre-installed by the windows vista or manufacturer. My lapto is ACER MODEL 4320. Please advise how to install how to install the operating system on this computer.
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Aug 20, 2014
I have a HP 2000 2b09wm. It just broke, giving me the error message saying in so many words that I needed a new hard drive. Guess the old one went kaput (even though I just bought this pc on eBay not a month or two ago). I have a new HD and a Windows 8 reinstall software from a dealer on eBay. I tried multiple routes in attempting to reinstall the OS resulting in as many dead ends*.The last thing offered up was to delete partitions in the new HD. I looked at an eHow page, How to Delete Partitions on a Hard Drive. It says to get a CD that includes fdisk.com. I burned super fdisk (2 MB) from SFbootablecd.iso and fdisk (40 MB) from fd11src.iso. I went to the BIOS to configure the boot order. I put Internal CD/DVD ROM Drive first, saved it and tried both CDs. It always just boots to a screen with this:
Boot Device Not Found. Please install an operating system on your hard diskHard Disk (3F0)F2 System DiagnosticsFor more information, please visit: [URL] .....
I even tried putting USB CD/DVD ROM Drive first…same results.
So, my questions to you, I guess, is firstly, why are the fdisk CDs not booting? Did I burn the wrong fdisk? Secondly, do you know why my OS couldn’t be installed using the reinstall software? I’m assuming the software is legit and the computer did in fact originate with Windows 8.
*A couple of the dead ends:
Compatibility report - The computer started using the Windows installation media. Remove the installation media and restart your computer so that Windows starts normally. Then, insert the installation media and restart the upgrade. Do not select [ICustom advanced]I to perform an upgrade. [ICustom advanced]I installs a new copy of Windows and deletes your programs and settings.
Another route for Windows Setup, I get to this: Select the driver to install: Browse for Folder - Browse to the driver, and then click OK.It gives you the list under "Computer" which includes "CD Drive (E HRM_CCSA_X64FRE_EN-US_DV5" (the reinstall software) and underneath that, the folders - boot - efi - sources - support.Picking just the E drive itself, message appears: Load driver: No signed device drivers were found. Make sure that the installation media contains the correct drivers, and then click OK.
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Apr 1, 2013
I am selling my (almost) new Dell XPS L502x laptop. How do I delete all my personal information while leaving Windows 7 etc intact?
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Jan 30, 2010
I just recieved my new Studio 17. I noticed that there's a lot of trial software on it that I don't want.
Also, I want to partition the drive.
I know that there's a recovery partition on the HD. If I partition and reinstall, will the recovery partition still be there. Will it still work down the road if I need it?
Also, if I reinstall Windows 7 and the drivers and utilities, will it be the same as what I have now?
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Nov 10, 2009
I finally fixed all my problems (kinda) I have sound, wireless card, can go stadby hibernate, ethernet device works etc etc, Don't know how I did it because I went to so many different sites and google it thousand times!!!
I've noticed that sometimes you can't get the right drivers from dell even with the service tag number, I got some drivers from dell, but not from my specific model drivers download page!
The only problem I have now is that my hotkey: fn+esc don't work, it doesn't put my computer into standby like it should, the other hotkeys work just fine, Anyone know why? I also would like to get an older version of quickset because the new version that I got now I don't like it, its 7.1.8, I've been looking for the version that came with my computer from the factory but I don't know what version is! I liked that one better.
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