HP Pavilion Dv6 :: Biometric Finger Print Device Not Working After OS Reinstall

Feb 21, 2014

The Biometric Fingerprint device on my HP Pavilion dv6 laptop is not working. I get the message:

1. The Fingerprint reader is not detected (during start up prior to logging in).
2.  Windows did not find any biometric devices on this computer ( when I checked via Control Panel).
 
I went into this challenge when I reinstalled my windows 7 o/s after I realised I had some corrupted files and so could not install an HP printer on my computer.  Unfortunately I did not have the original restoration file so I had to do reformating and reinstallation of the o/s.
 
My O/S is Windows 7 ultimate.

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I am using hp pavilion dm4 1265dx. running in win 8 os. my finger print sensor not working .....

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Problem:1

I have recently purchased Vostro 3550 with Finger Print reader. After i updating all drivers and checked in dell diagnostic also. Nothing happen to no response for my reader. I purchased 07-05-02012.It haven't worked while i purchased itself and i updated all drivers

Problem :2

ST MICRO SCREEN DETECTION SENSOR ISN'T COMPATIBLE WITH THIS VERSION OF WINDOWS - ? Wat i need to do for this???????????

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Recently my fingerprint stopped working for power on and Windows login. Fingerprint reader setup utility started to show some strange error followed by empty utility window (see screenshots below).

Link to picture

Link to picture

I have updated  all the software using "Lenovo update and drivers" but it did not work (BIOS image also was updated during this process). I doubt that it is hardware fault because I have Linux OS installed as dual boot among with Windows, and no problems there with logging in using fingerprint reader (fingerprint-gui package)...

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3. I want to sell this computer, but can't until I get this issues resolved.

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My finger print reader doesn't work the way it used to. It only asks for my finger print when logging on to Windows. At all other times it only asks for my windows password which is very annoying. What's wrong -it used to work fine. I reformatted my hdd and downloaded the latest drivers and programs using the system update program. My finger print reader version is 3.3.2.27. I have a T400 with Windows 7 Pro.

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