HP Networking :: 4635 Stuck In Deleting Print Job Mode And Won't Print New Items Sent To Queue
Aug 24, 2014
I have just installed the HP 4635 printer to my network. All devices were printing yesterday wirelessly. Today the laptop device has a print job that I have requested to delete. It has said "deleting" for two days and I can not get it "unstuck". each time I send a new print job to the que it goes in line "behind" the print job that is stuck in "deleting" mode. I have tried re-starting. re-booting, ctrl, alt, delete. nothing seeings to get this print job "unstuck" and deleted.
I have a Dell Inspiron 15r and a Dell v313w I purchased in November 2010, both are wireless and connected through a gateway/router that have been very great over the years but about a year or so ago I noticed each time I would try to print out multiple documents I could only get one document to print out, it could include one sheet or many sheets . Any others documents would be stuck in the print queue listed as " printing " but would never print out unless I restarted the computer then it would print out all documents one after another just as they had been entered complete with all sheets per document accounted for and in correct order.
After the printer had finished printing all the documents if I needed to print another document I would have the same headache all over again and the document would remain in the queue until I restarted the computer again.I'm not a spring chicken by any means and have to think logically went operating the computer or installing software so many of the technical jargon is something I really don't understand.
Up until yesterday I could print from both the desktop and laptop. My printer is a HPC310 All in One. I can print from the desktop but not the laptop. Laptop is Windows 7 professional 64 bit. When I click on printer on my laptop it shows 5 items waiting to be printed. I have made no changes and all worked fine until yesterday. Today I finally e-mailed myself a document from my laptop - opened the e-mail on the desktop and printed it out.
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