HP/Compaq :: MyCD Drive Wont Recognize Disks
Mar 24, 2010
Everytime I put a disk into my laptop and try to load it, it tells me the disk is blank. I have tried putting in a blank disk for itunes to burn a cd and when I tried to burn it the drive opened and told me to insert a disk. So then I tried even a different brand of blank disks and still had no luck. I have also put in a actual cd and a cd for a program in but when I tried to run them the drive opened and said to please insert a disk. I'm not sure why its doing this. It was working perfectly fine a couple days before. I have typed "regedit" and deleted the upper and lower filters and then restarted the computer, I have used the control panel to uninstall the drive and then restarted the computer, I have made sure my drive was up-to-date and it said it was, and I have even tried restarting the computer while holding the eject button until the computer was loaded.
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Jun 26, 2013
I've had my L520 for over a year now and have not previously needed to burn stuff to disk, so I do not know if my problem is new or old.
Essentially the drive recognises disks when they are inserted and accurately displays files already on the disk, but it gives available space as nil regardless of disk or existing file size. Additionally if a blank disk is inserted it will say that the disk cannot be read and to try formatting. These are standard preformatted disks I'm using.
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Aug 20, 2011
HP Pavilion Dv5-2077cl Entertainment NotebookProduct #: WQ799UA#ABAWindows 7 64-bit
I have been getting a random blue screen popping up every once and a while, that will "dump my physical memory" or something and then reboot itself after like 30 seconds. my hard drive was the reason for these constant errors. So I backed everything up, in preparation of a real crash. I am in the process of ordering a new hard drive from Newegg.com, and I would like to know if it is hard to replace a hard drive in a notebook, or if I should have Geek Squad do it for $50. Also, I dont think I have the Operating system disc that came with my computer, so how do I order that from HP and how much is it?And last but not least, Is there a post or video with instructions on how to install a hard drive and the operating system?
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Oct 25, 2014
I have a HP 15 Notebook PC with no dvd drive recently I was sent the system recovery cds from HP. I dont have an external dvd drive. What i do have is a Toshiba Satelight laptop with Widows 7 and a good dvd drive. Also I have a 500 GB external hard drive. I was thinking maybe I could copy the disks onto the external harddrive with the Toshiba dvd drive. Then attach the external hard drive to my HP 15 Notebook by usb port and install Hp recovey disks from the external hard drive.
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Jan 29, 2009
On an old Inspiron 8000 laptop, I have a CD-ROM drive that only fits in the floppy drive slot. Will the BIOS recognize a boot CD in this new location? I believe it's an 18000 motherboard.
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Dec 15, 2008
My inspiron E1505's dvd drive doesn't work anymore, i ran diagnostics at the boot screen to verify it.
So is it fixable without buying a new drive and if it isn't is it easy to install?
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Jun 7, 2014
My laptop computer suddenly does not recognize my CD-Rom / DVD drive//what can I do? HP 455 Notebook with windows 8.1 OS
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Mar 2, 2013
Inserted blank DVD to back up files.
Drive makes a noise then posts no CD or DVD inserted, although there is one there.
It will read both types of disc with data on them, but is totally unaware of blank media.
If I check the properties of the drive it shows the disc is full, even if it has already informed me of no disc inserted although there is one there..
Have tried the diagnostic software from Dell but does not flag any faults.
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Dec 31, 2014
I just bought an SSD for my Insiron 3737 along with a caddy so I can replace the CD-RW with a 2nd hard drive. The laptop came by default with a WD 1TB hard drive which I removed and replaced with the new Intel SSD, the WD drive took the place of the CD-RW.
At first I had trouble booting when the WD drive was connected since that one had Windows installed on it as well. After formatting the WD drive I can now boot but a new problem occurs. Windows sees the WD drive a healthy, ready to use drive for a few seconds or minutes after booting and then the hard drive simply vanishes from Disk Management.
I checked the caddy even took it back to where I bought it from so they can check if it's faulty but it seems that's not the problem.
why the WD drive isn't recognized?
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Jan 27, 2015
I have been on Acer's support website but still can't figure out which driver I should update to fix my DVD drive, which does not respond to CD's or DVD's when inserted, even though Autoplay is set.
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Mar 1, 2013
I have a Dell Latitude E4310: My computer does not recognize my inter hard drive. I found thecd/DVD drive in my Devise Manager and it had "!" next to it and the devise status stated"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
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Apr 13, 2013
I have replaced the hard drives with new blank ones, but I cannot now reinstall Vista from the Reinstallation DVD because no drives are seen.
I have updated the BIOS to the latest available version, but still no joy.
I have taken out the drives and, using an external HDD port, can access them from another PC, so I'm certain there's no issues with the drives themselves.
I've tried Paragon 2010 Suite, but even that cannot "see" the drives, so I'm deducing that it's an issue peculiar to this Dell model.
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Feb 19, 2015
I bought my E15 without dvd-r, I cant access to the bios pressing F2.
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Apr 29, 2013
I have an Inspiron 1750 that will not recognize the hard drive. I have done the on-board diagnostics and the preboot assessment says that no diagnostic utility partition identified. I am hoping that I just need to replace the hard drive, but I did not make a restore disc before it crashed. Which of the drivers I need to restore the computer to it's factory settings.
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May 13, 2009
you may create a second set of recovery disks if you delete all instances of the file: hpcd.sys
I did create a set of recovery disks, I did delete all instances of hpcd.sys. When I attempt to create a set of disks, it says "A set of recovery disks has been created for this PC. Only one set is allowed per PC."
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Mar 11, 2009
Just ordered an HDX18t with a 250gib 7200rpm HD and was wondering what manufacturer HD came with this model.
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Nov 3, 2009
I just got my Envy 15, and opened up the package, the Windows recovery DVD or any other software installation disk was no where to be found. Nor was I prompted at startup to make a fresh recovery DVD from a blank. I havne't bought HP for a number of years, mostly stuff from Lenovo, Dell and smaller OEMs, each of them contained the disks or the instruction to make them.
How does the process with HP work? Is ordering new disks from HP the only way that I can wipe the HDD clean and start from scratch?
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Jul 16, 2009
My mom has an HP dv6700t and I wanted to do a fresh install of vista but it seems in the package she got has no discs at all. No Vista CD, No drivers, software discs. Nothing! Is this common practice w/ HP computers or did I just not receive them?
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Mar 16, 2011
I recently purchased a Dell Inspiron 15 that came with the partitioned data recovery feature. I immediately created 2 recovery disks. Yesterday, I sectioned my active hard drive so that I could have, in effect, 2 hard drives. The newly partitionedsection of the hard drive is naturally blank and I would like to install my data recovery or disk recovery information on it.
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Oct 22, 2009
iam looking for the recovery disks for presario v6500
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Apr 24, 2009
I have a HP pavillion zv5000 notebook. It is used it belonged to a family member. I went to HP online and ordered the recovery disks so i could clear it out. The recovery is like nonew i have ever seen before. I have done a recovery from disk on a desk top before. I switched my BIOS to read disk first. my set came with 2 disks a windows operating system CD and a applications and driver DVD. well i placed the first in and it ran asked about partitioned space HP told me to delete and create new so i did it ran but never asked for the 2nd disk. after windows installed i waited for it to ask for 2nd never did so i put it in. It registers through my computer in the D:/ drive but will not auto run.
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Mar 14, 2009
I'm using a HP Pavilion dv5-1102tx Entertainment Notebook. I bought this notebook at the end of January 2009.
After reading many threads telling me to create recovery disks, I decided to create a set for myself. "Yay!" I said to myself when the process was all done.
Then, I went to the drivers/software download page for my laptop, and lo and behold, I found a patch that, quote "corrects the information that is burned to the User Created Recovery Disc (UCRD)." unquote.
The link is here: [url]
Now, seeing as I can't create another set of recovery disks, I have 2 questions:
1) Is there a way for me to make the computer allow me to burn another set of recovery disks after I installed the patch?
2) Do I need to install the patch at all?
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Nov 26, 2009
I recently bought an HP. I used my trusty dynex 5 button mouse and plugged it in as soon as I started up windows after setting up the computer. Everything worked fine until recently. Windows would rapidly detect and un-detect the mouse and now it doesn't detect it at all. The usb's still detect my external hdd, so it's gotta be some kind of driver issue even though the mouse worked flawlessly when I first got the computer
How do I re-install the drivers for the USB client? The computer did not come with any disks, I had to burn the recovery disks when I first got the computer.
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Oct 22, 2009
Is it possible to do a clean install of Windows 7 on a dv6000 laptop that currently has Vista Home Premium? I know it is possible to do an in-place upgrade but I will want to do a clean install. From everything I have read, it sounds like Win 7 will require you to have a set of original Vista install disks as verification. No actual preinstalled disk came with my HP laptop. There was a partition with a copy of the backup files but that was deleted when I created my HP backup disks. I would not be surprised if the backup disk was rejected by Windows 7 if I tried to use it for verification.
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Nov 18, 2009
I was just wondering about a couple of things since people started getting the free upgrade disks for Windows 7.
1. Can you use the media to perform clean install?
2. If not can you use the Key with another Media? Retail or OEM?
3. How will the activation process fall into place?
I know some tweaking will have to be involved to get it to work.
I got my upgrade kit for one of the laptops I have already but I haven't had time at all to play with them.
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Jan 28, 2009
Device Manager doesn't recognize my CD rom. Sometimes it's there, but mostly it is not. When I insert a disk it starts and then stops and doesn't read.
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Apr 29, 2010
I recently was given an HP dv2125nr laptop that needed a new motherboard. I purchased a new one and replaced it and the laptop was up and running. I was happy and figured that I had just salvaged a decent laptop.
When I first turned it on I noticed it wouldn't run off battery power but thought, no big deal it just needs charged. That turned out to not be the case. I went about reinstalling the operating system using the recovery partition and didn't give much thought to running it on battery til I noticed that the power icon said "On AC Power, Charging" It didn't give me a percentage however, and when I double clicked to inpect further I noticed that the battery icon under battery #1 had an X through it, and it also said "Total Battery Power remaining: Unknown".
At this point I updated the BIOS because I had seen a few forum topics that suggested this, I also made sure I had the most up to date drivers off HP's site for all hardware. Another step I took was to uninstall the "Microsoft ACPI-Compliant Control Method Battery" then scan for hardware changes and let Windows reinstall it. None of this worked.
I then assumed I had a bad battery on my hands, I ordered another one (not an HP, a cheaper one) and when it came I plugged it in overnight to charge and after about 12 hours turned the laptop back on to see if I had a fully charged battery, I did not!
It was acting in exactly the same way the original battery had acted. The only difference that I could notice was, that on one of my many reboots the icon under battery #1 in the Power Meter window only had a single red slash through it, instead of a red X.
Things I have tried:
1. Updated BIOS
2. Updated all drivers
3. Fresh install of Windows XP (again after the original recovery install)
4. Unistalling the "ACPI-Compliant Control Method Battery" in Device Manager.
5. Ran HP Battery Check Utility, has a divide by zero exception upon startup, then says no battery is present.
6. Booting directly to BIOS and allowing it a chance to charge overnight.
7. Swapping both batteries (no difference).
8. Taking back apart casing to make sure there were no loose wires.
My only thought next would be that either both batteries are bad (seems unlikely) or that there is a problem with the new motherboard. The motherboard being bad would surprise me, as it is able to run just fine without using battery power.
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Jan 8, 2009
I have a brand new DV7, and I've noticed that when I insert either Blu-ray or DVD-ROM disk, the computer gets very bogged down for about 5 minutes, and there's no recognition of the disk being there. There's no disk driving "whirring", and I can't explore the contents of the drive. Then, 5 minutes later, the drive whirs up and and the computer seems completely normal. This is bascially an out-of-the-box problem in terms of possible spyware, virus, etc. It's as if the insertion of the disk puts it in a coma for 5 mintues.
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Dec 16, 2009
when i try to update my nvidia drivers to 195.62 (or any other gpu driver) it gives me a error that it doesnt detect any compatable gpu... ?
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Sep 21, 2009
OS is Vista x86 32-bit.
We couldn't for the life of us get the Seagate HDD recognized when plugged inside the eSATA port. Worked fine via the alternative IEEE1394 connector, though. The "super-duper" trick recommended by the manufacturer, consisting of mere rescanning drives with the HDD manager in Computer Management did not effect in anything. Nor did installation of Intel's hard drive manager (which came with a driver update under the veil)
But the dealer whom he bought the HDD from insisted that the HDD worked fine via eSATA, so it doesn't appear to be a hardware problem, nor could a defective cable be the culprit, since he used the very same.
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