HP OS/Software :: Compaq Presario CQ71 - Error 1002 When Using Recovery (windows Vista)
Jul 21, 2014
I've just encountered error 1002 while using recovery... Recovery successfully went through reformattng my drive but crashed before reinstaling the original content. It doesn't matter if I try recovering from hard driver nor dvd rom, it all results in error 1002. I've done some searching and it seems it's quite common error in hp products without proper solution. I feel I'm out of luck as my warranty expired years ago.. How can I resolve this issue? For me it seems that recovery content orginally placed on my hard drive (and later burned on the DVD by me) had been damaged.
- to order another recovery disks set (though I saw few opinions it didn't work)
- buy new "Windows" and install a new fresh installation (will I be able to perform new installation at all?)
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Jul 4, 2014
My compaq presario CQ71 notebook fires up, tells me it's loading window files then just hangs on a blue screen forever. I've tried every possible route via all F-key functions without any success, including factory re-set but still nothing.
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Sep 6, 2014
Presario CQ56. Â Administrator password needed. Â Error code 91481637 ....
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Dec 7, 2014
Recovery software disapeared from drive d in windows 7 on presario cq62 209wm. How do I restore the program?
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Aug 30, 2009
I’ve just done a clean install of my Dell Vostro -- reinstalling vista and removing the recovery partition in the process. Outcome = a ‘cleaner’ machine with none of the preinstalled bloatware/c**p from Dell. (first time I’ve done anything like this, but followed a brill guide in the Dell section of this forum ).
I’m about to tackle my Mums Compaq Presario C310EA. The aim is to remove all the rubbish she has accumulated over the years, incl any spyware/ adware she may have, and generally have a bit of a clean sweep…. hopefully resulting in a faster laptop. I’m backing up her data, and moving some of my Dad’s stuff somewhere else.
Basically I want to clean up as much as poss, but unfortunately she has no xp disk, just the recovery disks (cds) she burned when she first got the laptop.
As she has no xp disk I guess the best I can hope for is to reset the laptop to the factory settings (?) .. not ideal, but I don’t think the (factory set) bloatware is too much of an issue for her – she’s not a heavy user.
Should I use the recovery partition for this, or do I need to use the cds she burned? .
I’d like to know the best approach – and can’t seem to find a set of instructions to follow.
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Feb 2, 2009
I'm currently using an HP Pavilion dv5-1140 (the white/lime green special edition). It shipped with Vista Home Premium.
I've recently installed Windows 7 to have a quick look at 'what's next', planning on using HP's System Recovery partition (triggered by pressing F11 at startup) to reimage later.
I've been trying to trigger the System Recovery tool at startup (with F11), but it's no longer working properly - the computer 'thinks' for a second and then starts booting into Windows 7.
I'm afraid after using tens of Pavilions in the past two years (I'm a journo), I've got into the lazy habit of using this recovery partition to reimage, not burnt DVDs.
Is there anyway I can get the computer to load the HP Recovery tool now? I'm not looking to recover data - just reimage with Vista HP.
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Jul 25, 2009
I bought a new MacBook Pro and am going to give my folks my 2 year old HP dv6500t. I backed up all my stuff and using the System Recovery DVDs from HP wiped out and reformatted the drive.
Unfortunately now when I try to turn on the system I get a message about there being an error in c:windowspantherunattend.xml at line 6 column 169 (I think) and it can't process the answer file.
I tried to boot into safe mode to see if I could see what is in the unattend.xml file and of course Windows Install can't run in Safe Mode.
Is there any way I can get the dv6500 to be useable again?
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Sep 10, 2014
Computer: HP Pavilion dv6000
Operating System: Windows Vista.
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For the past 6-8 months it has been unable to perform Windows Update citing that the most likely reason was a virus. I have tried numerous trouble shooting options when it was recommended that I perform a chkdsk. After initiating a chkdsk in Command Prompt, my computer restarted and had a black screen with no cursor. After watching this for 2 hours and realizing that none of the usual chkdsk progress or text was coming up I made the decision to force shut down.
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When I rebooted, I was told to enter system recovery which I did and completed a system recovery from the hard drive. After the system recovery finished and the laptop restarted, I experience a Blue Screen of Death due to a physical memory dump. The error codes are STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA8006671040, 0xFFFFFA8006671278, 0xFFFFF80001D01DA0).Â
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I am not able to boot in safe mode. In the start up repair, I am able to enter command prompt from which I started chkdsk again. Both chkdsk f/ and chkdsk r/ passed with no errors. Additionally, the computer passed both UEFI Hard Drive and Memory tests. I have system recovery CDs for the computer but they fail at 78% completion.
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Jan 30, 2009
I own the Compaq presario laptop and in October it started giving me problems. I would get a blue screen with an error warning. This progressively got worse. It seems the only way I can get my computer to even power up is to lay it on it's side. Yesterday I resinstalled the restore disc. Now (still with it laying on its side) I am getting an error called Windows Boot manager. It says, "Windows failed to start, a recent hardware or software change might be the cause. To fix this problem, insert the windows installation disc and restart computer." I did a computer check on the hard drive when it was up a few days ago, and it seems to be fine. I am running windows vista.
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Nov 19, 2014
I just recently removed vista and upgraded to Win7 32 bit. I tryed to add 4gb of RAM, due to the factory 1gb it came with. Â However got a Blue screen Error. Â After that I only installed 1 of/ 2gb stick of RAM and it worked.Â
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My question is, I need 4gb of RAM for this c700, Should I update the Bios for Win 7. By doing so will the c700 allow me to install the 4gb of RAM and work? Â
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Feb 12, 2009
well i own a compaq presario cq50z and instead of installing/buying the disk (without license for clean install) in the PRESARIO_RP(D drive on the hard drive disk in the computer window, it says Recovery under it, i was woundering if it was a full recovery (erasing EVERYTHING off my harddrive and then putting the factory settings back on) would it do that? if you need specs (because i under stand that certain gb hdd's only have full install on recovery,
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Feb 3, 2014
I have a Compaq Presario CQ61-313us notebook, and i've just installed windows 8.1, then i realized there was a problem with my Internet, every time i open a website, i always get either a page like this: [URL] ... , or i get "Error: Gateway Timeout", though i can get to the website if i refresh a few times, but it's extremely slow.
Also, i can't download anything, I've been trying to download the .NET Framework 3.5 through Windows Features and windows Update, but in vain. I think that proves that the problem isn't from IE. I also think that it's the wireless driver's fault, but i'm not sure, and i don't know what driver to download. I tried updating it from the properties meny, but it says it's up to date. My wireless adaptor is Qualcomm Atheros AR9285 802.11b|g|n, V3.0.1.155.
Update: I think it's worth noting that when i download with utorrent, it downloads normally with my regular download speed, but other than that, i can't download anything.
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Oct 22, 2009
iam looking for the recovery disks for presario v6500
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Oct 22, 2014
I have a "Hive" error message that displays on a blue screen. Windows does not load. Any wa getting this machine going ....
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Sep 26, 2013
I have a presario cq62 and access to my bios is disabled my code is 56773307
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Oct 2, 2014
I have an COMPAQ PRESARIO CQ61 and suddenly is asking me for the admin bios passwordAfter 3 failure trials, it shows a code "76317137".
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Jul 13, 2012
I have been sent 2 system recovery dvd's and one supplemental disc by hp. I put them into my drive and nothing happens. How do I start this procedure? I thought maybe all that I hav to do was wait until it started automatically (didn't happen) or click on the Boot option - nothing happens there either. I Have an HP Compaq Presario CQ60 Laptop with Windows 7 home premium. What to do? I am NOT a very sophisticated computer user. I need to do the recovery as I've had a total crash.
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Jan 3, 2015
System disabled after 3 tries, it keeps showing 68235122
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Jun 26, 2014
I have a Compaq Presario CQ57-339WM and it won't boot.I tried to restore it, but I can't get into the bios to let it boot from CD.It says system disabled 59088611  after 3 failed attempts.
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Sep 10, 2014
Bios password not working- system disabled code 70724054
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Sep 29, 2009
I recently updated my bios and decided to do a new full install of Windows 7. (Previously running Windows 7 Beta).
After doing a clean install and installing the Sony Notebook Utilities. I started getting this pop up message.
"The installed battery may not be properly connected to the computer or may not be compatible with the computer.
Click OK to enter Hibernate Mode, and remove reinsert the battery
See the electronic VIOA(R) User guide for more information about using the battery"
At first I thought this was an issue with Windows 7 - so after searching the forums and no results I figured I would revert back to Vista. Now I am getting the same error.
I also have two Sony Notebook batteries here - both bought direct from Sony. One extended and one standard - both give same error message.
Could this be a BIOS issue? Is there a way to revert to an older bios?
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Jun 24, 2014
MY laptop is a HP Pavillion dv5 1223TX, I was having issues so I did a factory reset via recovery manager, I have installed as many Windows updates as it has allowed, I am trying to download software that I was using before reset, like iTunes, Java etc, but I keep getting an error 'The windows installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed' I have tried various downloads to rectify this but to no avail.
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Oct 19, 2009
I managed to create a Recovery Disc last night using the hard drive from the 6820s in an external caddy and accessed the Recovery CD creator that way.
But now I'm having a problem trying to reinstall Windows Vista as when I accessed the section concerning the complete format and reinstallation of Windows Vista; I got the following message:
Error 0x400 100130000 1002
If this issue continues, please contact HP Support.
how I can fix the problem that this message is referring to?
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Jul 22, 2014
I have a problem with my Compaq Presario CQ61-325ED. It won't boot. What I see is a black/blank screen, with the numlock and capslock lights blinking twice every couple of seconds.
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According to the blink codes, it seems the BIOS has been corrupted [URL] ....  Sadly, no adequate solution is given on that page.Win + B  or Fn + B at startup does nothing, pressing all the arrow keys gives me a continuous blinking pattern (edit: I can't seem to replicate this anymore...). I have also tried creating a bootable USB-stick with a BIOS update, but I don't think I have done it correctly, for it never gets activated (the light on the USB never turns on).
Also, removing/resetting the RAMs or just one of the RAMs does not work. Neither does removing/resetting the CMOS battery. How to successfully create a bootable USB-stick with BIOS update for CQ61-325ED?
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Nov 14, 2014
I've got an HP Pavillion g6 that is my son's. Â when it tries to boot up, windows tries to start and then a blue screen comes up and does a memory dump. Â
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Aug 22, 2011
I have a Inspiron 1545 laptop and it shows a " windows error recovery". The screen reads: windows failed to start. A recent hardware or software change might be the cause. If windows files have been damaged or configured incorrectly, startup repair can diagnose and fix the problem. If power was interupted during startup, choose start windows Normally.
Ok..... now i have two choices to choose from: launch startup repair (recommended) or start windows normally.
I choose the recommended one and it looks like it is going to bootup but shows this blue screen with flowers on it and does nothing?
Then i choose the second option, which takes me back to the error screen!
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Jul 6, 2009
On my HP Pavilion the Recovery disk creator kicks out disk 1 (it says it will make 3) with an error note. If I stick another disk in it starts all over.My DVD+R disk is a 4.7 GB. Could it be only one disk was needed?
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Nov 10, 2014
My HP G50 will start but the Windows Vista will not upload. I've pressed the F 10 and F 11 buttons. Memory is good. I've backed up my files using the F 11 back up function. I've tried to go back to an earlier date using system restore, no results. Can I reset the computer to factory defaults, there is function in the F 11 button, and then retrieve my files. Do I need a recovery disc?
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Apr 13, 2014
Few days ago, my laptop wasn't running well. I made a hard reset - remove everything and reinstall windows by using HP Support Assistant. It was done but when laptop reboot, a install windows message showed:
"The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation."
So I press enter many times but it was that message. I have no time to waste. I use HP Pavilion Sleekbook 14-b013nr.
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Feb 8, 2013
few days back dell inspiron's windows got crashed.Â
I can reinstall But at the same time i will also lose my data.
is there any way I can get the window problem fixed keeping data safe at the same time
Model - Inspiron N5110 Error: windows recovery error initially (Blue screen) but now (Black Screen) which reads:File: BootBCDStatus: 0xc000000fInfo  An error occurred while attempting to read the boot configuration dataÂ
I tried to use repair option but didnt work as it said there is no system image...
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