HP ProBook G2 430 Lockups :: Trackpad Left Button Unresponsive Intermittently
Oct 19, 2014
I have a brand new ProBook 430 G2 (SKU # G6W35EA#ABB) with Windows 8.1, fully updated. I find that every 10-15 minutes, the left button on the trackpad becomes unresponsive. The trackpad still moves the mouse pointer and the right button continues to work, but the left button does not react. This lasts for several minutes, perhaps 3-4. Then the left button resumes working as if nothing had happened. Since the button resumes working, I suspect it is more likely to be a software issue with the driver or Windows 8.1.
I have Synaptics TouchPad driver version 18.1.8.1, the current version of the driver.
I have Windows 8.1 version 6.3.9600.
I have Bios version HP M74 version 1.03 (07/07/2014)
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Mar 20, 2013
Yesterday while I was working on a spreadsheet, the left button of my trackpad on my Dell XPS 15z just mysteriously stopped working. I assumed that maybe my system was slowing down, as I tend to multitask and often will have a LOT going on at once. So I restarted, since it had been about a three days since my system was restarted. Anyway, it did no good. Still, the left button wasn't working.
So, I then pressed it SUPER hard and it started working. Today, I noticed that it was messing up again. However now, depressing the key good and hard doesn't seem to magically fix the situation. Moreover, it doesn't work at all now instead of intermittent workability.
There wasn't any sort of update or anything... I'm really confused. Right button has no issues, but clearly I need both. Not sure what I should do.
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Jan 15, 2009
my track pad on my M1530. I have sometime when I will run my finger across the track pad but the cursor with not move. It will jitter a little bit but will do nothing else. Then after a couple seconds, and sometime a hit on the palm rest, it will work again. It has happened probably the whole time I have had the laptop( 7 months), and now it seems to be occurring more frequently. Also, for the whole time I have had the laptop, the track pad will not always register a tap on it as a click, it just sits there like I did nothing. I know that could be a setting, but I have messed with them the best I can and it has changed nothing. Do you think this could be a driver issue, I have updated the driver since I got the laptop, or could it be bad hardware that came with the laptop. I have a complete care warranty, so they would probably replace it no problem, and I am already going to have the motherboard replaced because of a broken clip on the Ethernet port.
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Aug 11, 2014
When I left click on my Dell Inspiron 5748 it will intermittently act as though I right clicked (and bring up the menu)...
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Dec 15, 2008
This sticker (the one saying "regulatory information...." in 50 languages)
would NOT come off by trying to pick at the corners. It was leaving the sticky part on.
When I pulled at the "tab" built into the sticker, I got that off but it left the whole rectangle sticky part on the laptop. In other words, the whole printed part of the sticker came off leaving all the clear sticky material on the palm rest still.
I kept picking at the corners trying to grab them but no luck.
What finally worked was sliding my fingers while pushing on the surface of the palmrest, upward, into the bottom of the sticker. In other words, press your finger on the plastic of the laptop just below the sticky stuff left behind. Keep sliding your finger while pushing on the plastic INTO the bottom line of the sticky part. It will eventually start to roll up. Do this all along the bottom edge of the sticky part and eventually you can grab the "rolled up edge" and pull at it. It should then pull off in one piece. There will be little tiny sticky marks left on the plastic but they come right up when you place the sticky rectangle piece down onto it and pull fast up.
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Sep 29, 2014
I recently upgraded to Windows 8.1 from 8, and it will start up to the main desktop but has a constant loading hourglass running, and cannot click on anything, no icons responsive, only ctrl/all delete. It did say my amd graphics driver couldn't be found. My screen also blinks blue and back to desktop like it is possessed.
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Jun 10, 2014
On my HP Envy M4-1015dx laptop, I was editing a large image file in Photoshop, likely using a large amount of the scratch disk. In the background I had another Adobe program running though I had not engaged the application in the couple hours prior. Google Chrome web browser was also open in the background, with admittedly a lot of tabs open. So, the load on the computer/processor? was definitely heavy.
At this point, the battery died and the computer subsequently shut down. I plugged in a power source shortly after, and pressed the power button to turn the laptop on. The laptop booted and went to the welcome screen, I entered my password and the laptop got stuck on the "Welcome" screen that loads prior to opening to the desktop.
I pressed the power button to turn off the laptop and again to turn it on. At this point everything loaded extremely slowly. The screen where I enter the password moved extremely slow, taking at least 5 - 10 minutes to accept my keypresses and start loading the desktop.
Using any other application did not work, they became unresponsive. Attempting a system restore took over 30 minutes just to set a restore point and "prepare" the computer for a system restore. I was never able to complete a restore, I got an error during the preparation process.
It seems like the processor is just overloaded with even the smallest tasks now.
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Jun 3, 2013
As a confirmed trackpoint user, having the mouse built into the trackpad of the T431s is causing me all sort of grief, including sore wrists - but there are two problems I can't seem to diagnose.
1) When clicking the pad for left mouse click, it often does not work until I click it a few times. I notice this more when I disable the trackpad for cursor movement (which I had to do because the cursor moves when I try to click) - but its there even when that is enabled. It comes and goes. I guess there could be some foot trapped in there, but I've only had it a week and been pretty careful. I'd rather not learn to remove the keyboard on day 6.
2) The right click gets into a condition where, when browsing,a click brings up a new tab of the link I clicked on, rather than showing me the options (open in new tab, incognito window, save link, etc). If I connect a real mouse, it is normal.
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Feb 5, 2013
I prefer the click approach on the Apple Macbook Air, where you can click anywhere on the trackpad to get a normal (left) click. On the Yoga 13, you can click anywhere EXCEPT the lower-right side of the button, where it instead registers a right-click. I have to be aware of where on the trackpad I can click and where I can't.
Any way to turn off the right-click area and just make the entire trackpad a left-click? I have already turned off the tap-click ability, so I'm just talking about clicks where you press the surface of the trackpad down.
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Feb 10, 2014
Is there anyway to disable the center scroll button on the x-240 trackpad. I keep hitting it when I try to use the left mouse button. I never use the scroll button and want to get rid of it. The new trackpad's design is horrible with the undefined buttons.
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Sep 12, 2009
My left click button is only working intermittently,
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Mar 29, 2009
The left mouse button on my m1530 has taken a battering. It has gone all lop-sided, crunches every time I press it, and now doesn't work at all unless I press down on it very very hard with two fingers.
I work fast, so this is an incredibly frustrating thing to happen, as everything now takes ten times longer to do.
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Apr 17, 2010
I have a collapsed left mouse button on my m1530 touchpad. The button still works but does not return to its original position so it is most likely the return spring (or whatever it is) that is broken.
The laptop is out of warranty so I'm looking for a way to fix this myself. I've tried searching for this part but with no success,
and I can't find any pictures of this part to tell whether I can use some other substitute.
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Mar 15, 2013
How do I go about getting a new touchpad from Dell on an in-warranty laptop? My left-click button incessantly sticks. It is not a software issue, and I am well within my warranty. I have already done the software trouble-shooting. It is a hardware issue and I'm relatively certain I need a new touchpad.
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Jan 31, 2015
I have a dell Studio 1558 laptop. I'm extremely careful not to have liquids anywhere near my keyboard. However I was drinking tea and felt I was far enough back that liquids should not even reach the laptop. I was probably about a foot back. Well one of my cats nudged my arm and hit it with enough force that a few drops hit the touch pad. I cleaned it up. This morning I turn my laptop on and now my left touch pad button does not work. I figured that I probably needed to clean it. So I pried the button off gently. And used a little rubbing alcohol on a q-tip and cleaned it off. When I pried it up it didn't look really dirty at all. There was no residue on the inside that I could see. I put the button back on, and it still doesn't work. So now I'm wondering if enough got inside to actually cause damage or if it's just coincidental that the button stopped working at the same time? I used it all the time for copying stuff and scrolling. I can use all the other buttons and scroll without using it.
Should the cleaning underneath have cured it if it was the liquid? If the liquid got past the underneath of the key itself then it should have affected the whole key pad not just one key, right?
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Apr 8, 2014
My computer does not have button to left button of the mouse, so I use 2 fingers to get use the funtions of the letf button. However, this is not working anymore.
My notbook is HP ENVY 15-j054ca Notebook PC.
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Dec 29, 2014
The left mouse button on my laptop (model 15-d037dx) doesn't click when I press it. The laptop is almost brand new, can I get a replacement button?
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Mar 9, 2013
When I depress the left button on the touchpad it "single clicks". When I release pressure from that button there is another "single click". I have looked at the Mouse settings and I do not see an option for this.
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Jun 24, 2014
on an L530, when i click and hold the left mouse button on the trackpoint while performing a "sweep" operation -- ie dragging out a rectangular area on the display -- the button doesn't stay held; it prematurely unclicks / releases before i lift my finger off the button.
i had this problem with the original keyboard. i called support, they quickly shipped a replacement keyboard, and almost as quickly the problem reoccurred.
this is annoying, because i frequently perform mouse sweeps (almost exclusively in conjunction with "snipping tool" on win7). invariably, i need to retry the sweep 2,3,4,5,6.... times before i'm successful at getting what i want. and i'm pressing down on the button with significantly more force than should be required.
this isn't a problem that develops over time; it's there from the get-go.
i've phoned in to support again, and they're shipping me a 3rd keyboard. sounds like a design flaw, since the same problem's shown up on 2 keyboards. (progress has been made, however; on the original keyboard, F10 wasn't working reliably either; on the now-in-use 2nd keyboard, F10 works fine.) hope i'm wrong about the chronic failure, and 3rd time's a charm...
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Sep 24, 2014
I just bought new HP Probook 470 G1 computer, and I can't make the FN button working with F7/F8 or F9/F10 which is useful for brightnes and volume. When i press FN + F3 computer goes to sleep mode, but other functions doesn't work.
I have been trying to download HP Quick Launch Buttons (International) , HP Softpaq Donload Manager, trying to change options in BIOS and still nothing...How to make these buttons work?
I'm using Windows 7 ultimate x64.
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Mar 23, 2013
Using an XPS15. My left touchpad button has some problems. It seems to only work if it's pressed 2-3 times, or if you push it down hard...
Could this be related to any settings / firmware? - I think it's more likely that's it's probably failing and needs to be replaced?
I have a permanent battery failure message...
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Oct 21, 2014
My HP Probook 430 Stack on Welcome Screen, i run HP PC hardware Diagnostics for hard disk i got this Failure ID
Smart Check : Passed
Long DST: Failed
Failure ID: Q0BQ8C-000797-QFPJWK-61AA03
Product ID: F3k78PA#UUF
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Nov 25, 2014
I am using a HP ProBook 450 G2 with Windows 7 Enterprise (64-bit).
None of the Fn + Function keys work (i.e. for battery, brightness , sound).
Is there any actual driver for this?
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Dec 26, 2014
How can I rest bios password ?
Model: probook 4530s
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Aug 20, 2014
Last night my laptop was working perfectly and then when I tried to turn the computer on, it loaded and went to the startup screen with the Microsoft logo and from there it got stuck. I tried to hit F11 but no satisfactory result. I've also tried to take the battery out, but that didn't work either. I also tried to Setup my windows bt it also stuck up there. I don't know what to do...I also ran tests on both the Hard Drive and Memory (Esc>> F10>> File>>System Diagnostics>>Memory tese/Hard Disk test). And the result was:Hard Disk Check: "Quick Check: SMART Check: NOT AVAILABLE and Short DST: WARNING" and "Extensive Check: PASSED in everything"Memory Check: PASSED now what should i do?Mine model is HP ProBook 4440s...Currently running on Windows 7.
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Nov 15, 2014
I own a Probook 4740s. It came preinstalled with Windows 8 and HP security tools. Recently I decided to upgrade to Windows 8.1 and in order to do this I had to uninstall HP security tools. I succeded uninstalling and updating Windows. After a day of usage the computer hanged. I refreshed it using HP recovery. As the OS version was old it updated itself after a day or two. The update went fine. After booting windows the next day It started configuring updates. Something went wrong and it failed with : "Failure configuring windows updates reverting changes". It hanged up and never finished. I refreshed again believing it didn't properly refresh. The whole thing happened again.
After refreshing again and then completlly reinstalling windows the problem persists. By this point I refreshed the computer 4 times and reinstalled Windows 1 time. I tried turning off all non-windows services and updating as per this forum : [URL] ... but it didn't work. It failed with:"Failure configuring windows changes. Reverting changes"...
HP Probook 4740s
Product number: H5K32EA#BED
OS: Windows 8 pro 64-bit
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Nov 15, 2014
I read about uninstalling and reinstalling the driver for the Synaptic product. Would uninstalling the driver leave me without any mouse funtionality in the mean time?
My product # is FN067UT#ABA
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Dec 10, 2014
Just bought some ProBook 655 G1 notebooks (AMD A10 5750M). But all USB doesn't work. No mouse, no USB flash. Mouse works only in BIOS. Installed drivers in Windows 7 x64, but it not works. And it sometimes freezes when i restart notebook. Then i take second notebook, but it is all the same, usb doesn't work. I googled, that i must disconnect usb device, when rebooting, and thats true - with no usb connected laptop boots fine. But USB still doesn't work.
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HP Probook 6570b Quick lunch botton (MUTE) Stuck in Orange...
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Jun 12, 2013
I have a HP ProBook 4530s, using Windows 7 64-bit OS, Intel Core i3-2310M CPU (2.10 GHz).My laptop is about 21 months old and I am facing some problems when puting my laptop into hibernate mode. Everything was fine for a long time - that is, when I put it in the hibernate mode it turned off and when I pressed the power on button it resumed. However, that isn't the case any longer.Now when I put it in the hibernate mode, it (usually) goes hibernating and after few seconds it turns back on (all by itself!). Sometimes it hibernates for 10 or 20 minutes (or even more) and then again, it turns back on all by itself!This problem just started occuring, I didn't install or update or do anything.
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