Lenovo ThinkPad W Series :: W500 - Cannot Install System Update
Jun 14, 2014
I have a thinkpad W500 and I'm reinstalling Windows 7 after years of running linux (I got tired of my video drivers being unsupported due to the age of the card). However, when I attempt to install system update, I get the message "an error occured while gathering user information" and I cannot continue. How can I get the switchable graphics, power, and keyboard drivers properly installed? I don't really care about the rest of the software, it just that system update is the only way I know of to get it.
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Jun 7, 2013
Update Retriever/System Update can't find USB drivers for model 20BH. gmy104ww
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Jan 3, 2012
I've got thinkpad W500 and the PrtSc key is not capturing screen I want to copy. It doesn't require the Fn key because it's labeled on top row ("sysrq" is below it on 2nd row on same button key).
-I also tried pressing Fn + prtsc just to see if that would work. Didn't work.
-Then I tried pressing Alt + prtsc... nothing.
-I even tried pressing Ctrl + PrtSc.... nothing.
I've looked all over Forum, no one addresses this, or at least not for the W500 (which is different from the other W510 through W540 series laptops. Or other ways to capture a screenshot?
Windows 7 (64) W500 4061-BV3
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Jul 4, 2010
I have a W500, ATI Mobility FireGL V5700, Windows 7.
When I press FN+Home and FN+END to regulate brightness up or down, the brightness symbols turn on and goes up/down, but the screen brightness is not regulated up or down but stays constant somewhere in between.
What can I do to get "brighness" working?
It has never worked, the computer is 2 months old. I have upgraded from Windows 7, 32 bit to 64, but brightness is still not working.
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Jan 6, 2013
In fact, my W500 is over 5 years old but I do not have any complaints on its performance except the WUXGA display is rather dim which makes it hardly useable on open-air. I do not recall that problem at purchase time. When googling around I see different reasons for a dim display
a) cabling - would not consider this beacuase the screen is not flickering and does not show any discrepancies - it's just dim
b) inverter - this is not a real inverter, is it?
c) display panel - it does not seem very difficult to replace
d) motherboard - I am unsure whether I would challenge a replacement
Is there a way to find out which way to start working around? I mean buying a panel if it comes out at the end that I had needed a new motherboard would rather make me blue.
Or should I accept the fact that time has gone and I have to look for an other computer because it does not worth bothering. What do you think?
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Jan 3, 2012
I have Thinkpad W500, Windows 7 Professional, 64bit. When I turn on laptop, i forget when (before or after Windows loading) it brings me to the FingerPrint icon. This part is ok because the laptop seems to continue booting without my clicking it which I prefer. (I don't even have my own FingerPrint saved in laptop and I find that strange. I bought this W500 used). After FingerPrint icon disappears, the User or Admin Icon is shown on screen. That picture needs to be clicked for laptop to continue booting up or loading up. No password required, just click the icon. I'd like for laptop to just bootup without doing anything, and go to the desktop page automatically (like all my other thinkpads).
How can I turn off that second Icon or feature? Is it a User or Admin icon? I'm only user of laptop so I don't need feature to use a password or to click the Icon.
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Jun 10, 2014
I have a W500 running Windows 7 which unexpectedly turns off, usually when asleep but sometimes also while on. The turn off happens as if the power is lost (say, the battery/AC cord are yanked out). After a turn off like that, I sometimes need to reconnect the battery and the AC cord. Did some reading here and elsewhere on the web and came upon the electrostatic suggestion. Was able to get it to turn back on at least a few times by touching the underside of the laptop, but that worked inconsistently.
Since it mostly happens when the unit is asleep, I pretty much ruled out the temperature and software issues.
Decided to check out the memory section pin bending solution. My laptop has to have it's palm rest taken off to access the RAM modules. People kept referring to some RAM door pins but since mine doesn't have a special RAM door, I bent some pins on the bottom of the palm rest and so far, not power loss but too early to tell.
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Jan 14, 2014
How do I get this to install ? All the other updates were installed on the same day with out a problem.
I have tried some fixes posted on the MS site and none have worked so far.
I have a z710 with OEM win 8.1 installed.
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Jul 27, 2013
Lenovo settings on my X1 Carbon 3444CTO, bought January 2013, will not finish. I have staring at spinning dots for two days now.
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Aug 30, 2013
I have a machine (used for creating master images) with all the drivers loaded. I perform a last CloneZilla image (before doing the sysprep). When I restore the image (to the same machine) the Ricoh Card reader has status of Base System Device under Other Devices. I have tried reapply the drivers, deleting the device with drivers and rebooting so that the machine can redetect the device. No luck, just stays at Base System Device.
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Apr 25, 2013
I was trying to watch a DVD on my laptop and kept receiving an error from PowerDVD 10, saying that it was an invalid media type. After looking online, I noticed that some people said that the update might fix this. So, I downloaded the update and ran the installer. It required that I remove the current installed version of PowerDVD in order to install the patch. After the installer wiped that from my computer and began to install the patch, I received a message stating that "This software can only be installed on a Lenovo system." This was a patch file that the program sent me to, called "PowerDVD_v5630_RiTA10(Lenovo)(PDVDServDelayStartup)_DVD130802-14.exe"
After looking at this, I went through the knowledge base and found that there is another file linked for updating the PowerDvd software called "Lenovo.Lenovo_RiTA10_v_DVD110707-07.exe". When I tried to run this I get the following error:
"Cannot install the patch. Either this patch is not intended for your version of PowerDVD 10 or your system does not have a previous version of PowerDVD 10 installed. The patch installation will abort."
Of course I don't have any previous version of PowerDVD 10 installed, because the other patch uninstalled it in order to install. Now I am stuck without the DVD software in this terrible Windows 8 environment. I even tried VLC player and the video is cut off. This is very frustrating. This is on my IdeaPad Y580.
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Mar 3, 2013
Lenovo IdeaPad U310 with i5-3317U CPU and Bios ver 65CN89WW (09/04/2012)
I downloaded BIOS Update file (65cn21ww.exe) from ([URL]...), but after start I got a message "ERROR 233 - Only secured capsule is allowed on a SecureFlash system! Status = 1."
What am I doing wrong? How to install the update BIOS?
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May 3, 2010
I am unable to update the BIOS on the Thinkpad listed below.I have tried to run Boot CD version of the update program (using CD player in dock) and it reports the error:"The system program file is not correct for this system"..The Windows based BIOS update program reports the error (in or out of dock):
"The process does not recognize this system. The process has been cancelled"..The Lenovo support page lists the new BIOS as being appropriate for this model. The BIOS reports the correct model and serial number.I desire to update the BIOS only as part of a software reload / refresh of the laptop. No actual problem with current BIOS to my knowledge.
Thinkpad X220
Model 4287 2VU
Current BIOS 1.11 (8DET41WW) 2011-03-28
Attempting to apply BIOS 1.37.1.24 (2013-02-06)
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Sep 2, 2014
I just updated my ThinkPad W520 using the System Update utility and after rebooting I realize that the battery icon is totally gray and shows the message "Battery not installed". Checking the installations log of System Update I see
-Lenovo Power Management Driver 1.67.04.05
-Power Manager for Windows 7 6.66.1
And the Windows battery icon shows the info correctly. Is there any way to uninstall the updates?
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Jan 23, 2014
How can I use the SIM with X1 Carbon?
I inserted the the micro sim but the system did not recognized it. Do I need anything else? Even there is no tool to run broadand/internet. The SIM works fine in the cell phone.
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Aug 23, 2014
I recently upgraded my ThinkPad W530 laptop BIOS from version 1.11 (which it shipped with) to the latest, version 2.59.
After doing so, my two 16 GB DIMMS are not only showing up as 8 GB each, thereby cutting my usable memory in half from 32 GB to 16 GB.
I ran through all the normal hardware checks to ensure that one of the DIMMS wasn't bad. I tried each DIMM separately, tried in different slots, etc. They both show up just fine and even pass the memory quick test in the BIOS. Only, they are showing up as 8 GB DIMMs.
Is there a feature in the latest BIOS that would somehow limit this? It was working fine at 32 GB before.
And, unfortunately, there is no reverting back to BIOS v.1.11 from anything after v.2.55. It asked me if I was sure I wanted to proceed...this was the last type of problem I expected to see though. (I also tried reverting back to previous versions of the BIOS that were allowed and it didn't work...
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Feb 24, 2014
After updating to brand new BIOS from Jan. 19th I cannot boot anymore into Windows 8.1 - always get INACCESSIBLE_BOOT_DEVICE. Tried to repair using a Windows 8.1 USB Stick, no success. Even downgrading to 1.08 did not work as well!
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Jan 18, 2015
I recently bought an X240 and have this shutdown problems. Before it was caused by Norton anti-virus so I uninstalled it, then the laptop was working fine. Now, after some Windows update, it doesn't shutdown again. What is wrong with this laptop?
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Dec 29, 2011
I bought windows 8 .1 machine from factory. Then I had local shop install 8.1 on larger ssd. I just performed latest bios update and now machine will not boot. I am sure this is uefi related but I am not knowledgable in that area. The boot parameter returned to me by the shop was "legacy only" and secure boot was disabled.
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Jan 28, 2014
I have bought used x131e 3367. After successful update of drivers (Win8) using System update 5 I decided to update also offered new bios. After flash and restart I can hear only beeps 1-3-3-1. I have tried to find solution to recover BIOS but no luck. Solution with wincrisis does not work for me. I have tried to use e_bcpvpw.exe with $0AG9000.FL1 file but no luck - Source file format not acceptable - missing header!
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Feb 8, 2014
I got this base system device error in my device manager. I have installed X1 Ricoh multicard reader but still can't solve it.
My machine is X1-3444-BDU, Win 7 pro 64bit.
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May 9, 2009
I have a X200 with a Intel GS45 graphic card, which should use 256mb of the systems RAM.So far I only had 2gb of RAM, but recently I upgraded to another 4gb.Now the system says that it uses 2,96gb of ram, and the graphic card is listed with 1024mb of RAM.
The system I use is WinXP SP3 32bit. Why is so much asigned to graphic card? Is there an option to change the amount that is used by the graphic card? I don't think that the graphic card is using that extra RAM anyway.I read that it could work to add /pae to the boot.ini, but this didn't change anything.
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Aug 15, 2014
Running Windows 8.1 for some time, but latest updates (8/13/14) cause the problem. Restore point and shutting down updates allows use, but it's a short term fix.Which update causes the paroblem?
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Feb 18, 2014
I am trying to install access connections on my x60 but after the I reboot to complete installation I get an error message that msvcp71.dll can't be located.
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Sep 25, 2014
I am trying to install windows 8 from the 3 disks that came with the X1 Carbon. There is no DVD drive and we have no external disk drive, so I need to create a bootable USB for this. The laptop came with windows 7 on it.
It is easy to use DISKPART to ready the USB as a bootable device, but how to I take the data from the 3 DVDs and put it onto the USB so that it works? The first one only has drivers but the OS install is split onto two disks. I referred to a KB article but it was talking about autorun files that are not present on these DVDs.
The DVDs I have are labeled as
(1) Applications and Drivers Recovery Disk,
(2) OS Recovery Disk Windows 8 Pro [Disk 1 of 2], and (2) OS Recovery Disk Windows 8 Pro [Disk 2 of 2].
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May 6, 2012
This morning upon booting up my ThinkPad W520, the multi-card reader is no longer working. A look at the Device Manager (Windows 7, 64-bit) shows the "Base System Device", and reports "The drivers for this device are not installed." Attempting to get Windows to natively install the drivers does not work. Some googling shows others with similar troubles in the past; recommendations include installing a Ricoh card reader driver for Windows XP or Vista; this did not work. Other available drivers include 8ass82ww.exe and 8axv51ww.exe - these do not work. Installing Lenovo's own Support Center software shows the Base System Device driver is not installed. I can't find a way to install it. I've tried installing driver exe files and searching for those same files using the Windows browse-for-files window when installing drivers for Base System Device.
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Jan 24, 2011
I have an X120e running Windows 8.1 Pro x64.I just upgraded the unit to 4GB of ram (2x2) from 2GB (1x2). Whenever the upper DIMM slot is used, the system will not leave standby mode, and all power, including the battery has to be removed from the system for it to operate normally again.
Of interest, all of the ram tested good with Memtest86+ if it matters the system has the e350 CPU, and a 320GB HDD.
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Jun 22, 2012
I have this as an "other device" in device manager. I had to do a full reinstall a month ago but thought all the things were installed.
Also there is a second "unknown device" with location "on Microsoft ACPI-Compliant Embedded Controller" are these related or is this a second issue ?
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Jan 8, 2013
I got a thinkpad w530 with Windowd 8 from the factory and its ultrabay worked really well. I use a few SSDs in the ultrabay and used to swap through them by just ejecting the one currently in use and plugging in another one. However, since Wondows 8.1 update I haven.t been able to do so, as I have to turn off the machine and change the drives.
I believe it has something to do with the OS set up. How to enable the hot swapping capability of the ultrabay?
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Feb 6, 2014
W540 20BG001CGE, had BIOS 1.05 and RAID 1 with two Samsung 840 EVO 1TB working fine under Windows 7 - x64. Did a (by lenovo update tool recommended) BIOS Update with the bios update manager to 2.05. Update ran fine. After Rebooting (and loading defaults, disabling Intel Rapid Start, Changing BIOS boot option to legacy first ... I recognized SATA Option (AHCI or RAID) in BIOS is gone. At boot Intel Matrix Storage Configuration doesnot appear anymore (where you can build RAID etc).
Boot then brings up message "missing operating system".
Downgrade to BIOS 1.05 impossible, due to ISO File on www.lenovo.com support is not system compatible, message "Lenovo Group Limited - Invalid system disk; Replace te disk, and then press any key")
(The link to the ISO File version 1.05 at the bottom of this page links a non bootable ISO image [URL]....)
Also the downgrade to BIOS version 1.08 found here [URL] .... does not work, CD also messages "Lenovo Group Limited - Invalid system disk - Replace ...").
Rewriting BIOS version 2.05 (GNET57WW) does not work (says "BIOS update not necessary").
Embedded Controller Version GMHT25WW (1.10) ME Firmware Version 9.0.22.1467. How to get back my RAID controller?
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