Lenovo P/Y/Z Series :: Z710 - Update 8.1.1 Failed To Install
Jan 14, 2014
How do I get this to install ? All the other updates were installed on the same day with out a problem.
I have tried some fixes posted on the MS site and none have worked so far.
I have a z710 with OEM win 8.1 installed.
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Apr 24, 2014
Z710 power management can't install, win7 64 because "Windows can't verify the publisher of this driver software"
I pushed the "Install this driver software anyway" but the hardware still wasn't recognized after installation/reboot.
So I installed instead of that the Lenovo Energy Management Software Ver 7.0.3.4 ...
This is working, but I dont know if it is a problem for my system becouse of incompatibility with the battery of Z710.
Any digitally signed driver for my Z710 or I can use the version 7.0.3.4 without problem?
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Sep 8, 2012
I get the "failed configuring windows updates reverting changes" message when i try to update my computer, how can i make sure that the updates go through?
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Dec 13, 2013
I get the error in the Title after i tried to flash the latest BIOS update for the Z510. I can press ok and then get into the boot manager but i cant choose anything there. Also I cant boot from a Disk with e.g. XP on it.
I also tried the Inside BIOS crisis mode (fn+r) with the BIOS file on my USB drive but it doesn't work and tries to access the file on the USB drive but boots normally instead to the error again. (Couldn't try it with removed battery as I have to remove the whole back to remove the battery on the Z510).
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Apr 25, 2013
I was trying to watch a DVD on my laptop and kept receiving an error from PowerDVD 10, saying that it was an invalid media type. After looking online, I noticed that some people said that the update might fix this. So, I downloaded the update and ran the installer. It required that I remove the current installed version of PowerDVD in order to install the patch. After the installer wiped that from my computer and began to install the patch, I received a message stating that "This software can only be installed on a Lenovo system." This was a patch file that the program sent me to, called "PowerDVD_v5630_RiTA10(Lenovo)(PDVDServDelayStartup)_DVD130802-14.exe"
After looking at this, I went through the knowledge base and found that there is another file linked for updating the PowerDvd software called "Lenovo.Lenovo_RiTA10_v_DVD110707-07.exe". When I tried to run this I get the following error:
"Cannot install the patch. Either this patch is not intended for your version of PowerDVD 10 or your system does not have a previous version of PowerDVD 10 installed. The patch installation will abort."
Of course I don't have any previous version of PowerDVD 10 installed, because the other patch uninstalled it in order to install. Now I am stuck without the DVD software in this terrible Windows 8 environment. I even tried VLC player and the video is cut off. This is very frustrating. This is on my IdeaPad Y580.
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Jun 14, 2014
I have a thinkpad W500 and I'm reinstalling Windows 7 after years of running linux (I got tired of my video drivers being unsupported due to the age of the card). However, when I attempt to install system update, I get the message "an error occured while gathering user information" and I cannot continue. How can I get the switchable graphics, power, and keyboard drivers properly installed? I don't really care about the rest of the software, it just that system update is the only way I know of to get it.
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Mar 3, 2013
Lenovo IdeaPad U310 with i5-3317U CPU and Bios ver 65CN89WW (09/04/2012)
I downloaded BIOS Update file (65cn21ww.exe) from ([URL]...), but after start I got a message "ERROR 233 - Only secured capsule is allowed on a SecureFlash system! Status = 1."
What am I doing wrong? How to install the update BIOS?
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Feb 9, 2015
Just purchased Z710 laptop. I am astonished at the poor performance while browsing the Internet. My 8 yr old Dell/XP outperforms this thing. I hope there is a relatively simple fix for this or I am in deep trouble. Pages slow to open, videos constantly buffering. Multi-tasking is out of the question.
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Jan 2, 2015
My Z710 (purchased in April 2014) makes a horrendous buzzing noise when reading a DVD. It appears to be just the DVD faceplate. Oh, and the eject button doesn't work either... so you have to eject through the windows file mgr device control. Neither problem is earth shattering/fatal, but bugs me enough to write this post. Does Lenovo ship a replacement drive in cases like this? I wouldn't dare send in the entire laptop just to have the DVD drive replaced.
BTW, installed Win7x64 on a samsung pro SSD, and this thing is very snappy now. Love the laptop so far with the exception of the track pad which is just about unbearable.
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Jul 29, 2014
Only Fn+space work.
I have Windows 7 Ultimate 64 and why this doesn't work.
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Mar 13, 2014
The touchpad on/off function does not persist through system lock/unlock. For instance, with the touchpad disabled, locking my computer will re-enable the touchpad (as will signing back in to my computer account if I take the trouble to disable the touchpad before entering my password).
I permenantly use an external mouse, want to leave my touchpad disabled as it interferes with typing. Thus, I see this as a bug. Is there any way to change this behavior short of a bug report? Perhaps some buried setting?
Running Win 8.1, user is account password protected, but not linked to a Windows live account.
Edit: Laptop has a Synaptics touchpad.
Solution: Solved by going into Control Panel -> Mouse Settings -> Change Mouse settings -> Device Settings -> Settings (Device needs to be enabled for this to be accessible) -> Advance Tab -> Touchpad Status
Under touchpad status, setting was changed to 'keep previous enable/disable status'.
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May 7, 2014
I have problem with my battery. When i unplug AC power laptop is not started. It's running only when the AC is plugged in. Mabe it's a problem with windows 8.1.
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Oct 26, 2014
I bought this Z710 new but I get a message saying "The battery is unauthorized". Also the battery indicator stays at "0% available (plugged in, not charging)." If I unplug the power cord, the laptop powers off cold. It has always been this way. This is a problem for me because I want to upgrade my BIOS but I can't because I get an error stating "Battry is too low (0 < 30 ). Please charge your battery to 30%." when I try.
How do I get this laptop to start interacting with its battery? I have already tried taking it out and putting it in again and rebooting.
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Jun 28, 2014
Laptop just arrived! However, my N key doesn't work 4 out of 5 times. I have slowed my typing down so I can verify I am pressing the key firmly enough and I am. I have to press it multiple times for it to finally type the letter N.
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Oct 26, 2014
I'm trying to Install Debian GNU/Linux on my Windows 8 Ideapad Z710, and I can't even get my laptop to boot from external media. From the InsydeH20 Setup Utility, I've so far disabled Secure Boot, set Boot Mode to UEFI, enabled USB Boot, enabled PXE Boot to LAN, and set my EFI boot order to 1) EFI Network 0 for IPv4, 2) EFI Network 0 for IPv6, then 3) Windows Boot Manager (no other options). I'm not actually trying to boot from a network, I just want to boot from the onboard DVD drive or my USB DVD drive. When I boot with these settings, I get the error: EFI Network 0 for IPv4 (...) boot failed, then a similar one for IPv6, then it boots to Windows. Why can't I boot from DVD or USB?
Another thing I've tried is setting Boot Mode to Legacy Support and Boot Priority to Legacy First (with Secure Boot disabled) which results in my laptop booting to straight to Windows even when USB ODD is first in the boot order.
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Dec 16, 2013
i just got my z710 the other day. clone the drive (for a rainy day). Then formated and installed Win7 Pro 64bit. i managed to get everything else in working order except i would like to occasionally turn off the touchpad. i use a mouse for games and such and the hot key doesnt work to turn it off. BTW every other hot key does what its intended to do.
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Jul 16, 2014
I would like to restoring my PC but I cannot create restoring date earlier than 7 days.
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May 20, 2014
I recently purchased a Z710 with 8.1. Is there a way to get a physical or digital copy of my Windows OS in case I ever need to reinstall? OneKey cannot be a replacement for this?
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Jan 6, 2014
Lenovo ideapad Z710 .... How to disable function keys?
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Nov 13, 2014
I can't adjust brightness ....
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May 17, 2014
I've just purhased the above for my son who is in hospital having chemo at present. Very disappointed with the battery that is only lasting for approx 1.5 hours. I have it set to a balanced use and so far the laptop has only been used for surfing, etc.
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Jul 25, 2014
I just got my new Z710 today, and if the screen tilts too far back (not excessively far, maybe a few degrees past 90), the screen will turn black. If I leave the screen in this position, the keyboard lights will turn off too. Once I tilt the screen forward and click or hit a key, I'm greeted by the lock screen, and have to enter my password again.
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Jul 25, 2014
I started using my laptop with Windows 8 and everything was working fine. But then Windows upgraded to 8.1 and now I cannot get the Dolby Home Theater v4 to start, I always get the error message about driver.
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Jun 7, 2013
Update Retriever/System Update can't find USB drivers for model 20BH. gmy104ww
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Dec 13, 2014
I had a problem booting and tested my hard disk with the BIOS tool and it reported an error (Error code 0000: Read verification failed), so I guess it is time to find a new hard disk. I also scanned with SeaTools and long generic test also failed.
I was looking at the Seagate SSHD 1TB SATA-600 (model number: ST1000LM014), but I am not entirely sure if this is supported by my system...
I am a bit unsure if my system can handle the disk of this size, but so far I haven't been able to locate the info of limitations for my system....
I read in another post here on the forum that all SATA drives are backwards compatible, so I presume that even if my system is not SATA-600 (as far as I could figure my old hard disk is SATA-300 model number: ST9160827AS).
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Jan 21, 2015
With my Lenovo P500 IdeaPad I CAN connect via wifi but NOT with ethernet cable. It just stopped working one day. Windows 7 device manager no longer recognizes device. I assume I need to replace the ethernet card. True? If so, is this possible or is it part of the motherboard?
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Jun 30, 2014
The hardware scan showed that the video memory test and texture pipeline test failed.
The result code I got was WVC007005-HJ9A1F.
Device:AMDRadeon8550GVideoController1
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Jun 22, 2012
I haven't noticed any issues with my PC, but the scan reported this today on device Seagate-ST9500420AS-5VJEW3V. what this error means, what device it's referring to, and a recommended course of action?
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Mar 28, 2014
Today I found an error in device manager "unknown usb device descriptor request failed" with error code 43. Then I found out webcam doesn't work/disappear. So I try to fix the problem and reset bios setting seem to get it back.
But in windows when I try to use webcam, at first it seem to work normally but after a few minutes it disappear and reappear immediately. Repeating this a few time it was again disappeared with the same "unknown usb device descriptor request failed" error.
Repeating the same bios thing again and it's back, running normally. Then I leave webcam program on(cyberlink youcam) to observe. It working fine for around ten minutes then it was repeating disappear and reappear again and this time it blinking like in this video [URL] .... so I turn off webcam, leave it for minutes and running youcam again and it's back to normal(Still working normally when I post this (working for around 25 minute now)).
What cause this. Does this mean my webcam is failing?
Also my webcam LED indicator flickering rapidly like the light bulb when turn webcam on and stop flickering when I point the bright light to the webcam. Is this normal?
Right after I post this it disappear and reappear again but only one time not repeating.
Now "unknown usb device descriptor request failed" is back and webcam disappear again.
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Nov 26, 2012
This kept erroring so when I ran this test I had ;
Disabled Wired LAN Turned on Wireless Confirmed that I can access Internet Turned off Firewall
Product : W520 4282CTO
Bios : 8BET62WW (1.42)
All drivers are latest and windows up to date.
I am using Windows 8.1
How to get rid of this error. This has been occurring for a few months now.
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