Lenovo P/Y/Z Series :: Unauthorized Battery Message On Z710
Oct 26, 2014
I bought this Z710 new but I get a message saying "The battery is unauthorized". Also the battery indicator stays at "0% available (plugged in, not charging)." If I unplug the power cord, the laptop powers off cold. It has always been this way. This is a problem for me because I want to upgrade my BIOS but I can't because I get an error stating "Battry is too low (0 < 30 ). Please charge your battery to 30%." when I try.
How do I get this laptop to start interacting with its battery? I have already tried taking it out and putting it in again and rebooting.
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May 17, 2014
I've just purhased the above for my son who is in hospital having chemo at present. Very disappointed with the battery that is only lasting for approx 1.5 hours. I have it set to a balanced use and so far the laptop has only been used for surfing, etc.
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Jan 23, 2015
I have an Aspire 5742 factory loaded with Windows 7 and it worked for 3 years. Now, Microsoft is sending me 'Unauthorized Windows' messages. The hardware has not changed. Microsoft checked and said my OEM product key is fine. Restoring to a previous point failed to fix problem. I just ordered the eRecovery DVD. Is there a way to fix this without wiping the system and starting over? I have a LOT of software installed that I will hate to lose. BTW - my best guess is that malware caused this.
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Mar 30, 2014
I had brought a new G500 Lap it was nice to work with it, but fo past two days when i connected it with charger it shows me "Plugged In, not charging". what to di with it but some times to get charging .
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Jun 13, 2014
I've had my Yoga 2 Pro refurb, purchased from Best Buy, for about 3 weeks now. A couple of days ago the Lenovo Energy Manager app started showing a warning about an unauthorized battery being installed. And just now its telling me that the power supply is not authorized and that the laptop cannot be charged.
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Jan 15, 2015
I have an Aspire 5742 factory loaded with Windows 7 and it worked for 3 years. Now, Microsoft is sending me 'Unauthorized Windows' messages. The hardware has not changed. Microsoft checked and said my OEM product key is fine. Restoring to a previous point failed to fix problem. I just ordered the eRecovery DVD. Is there a way to fix this without wiping the system and starting over? I have a LOT of software installed that I will hate to lose. BTW - my best guess is that malware caused this
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Jan 20, 2014
I am having a message that says "Genuine Lenovo Battery Not Attached" message that appears after Windows 8.1 starts up. A similar sort of message appears before even Windows boots up, and I need to press the 'Esc' key in order for Windows to boot. This seems to have happened after a recent Windows update. I have uninstalled an reinstalled the Lenovo Power Management Driver but it does not appear to have fixed the issue. My BIOS is the latest version.
This issue is on my Lenovo ThinkPad Yoga S1.
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Feb 9, 2015
Just purchased Z710 laptop. I am astonished at the poor performance while browsing the Internet. My 8 yr old Dell/XP outperforms this thing. I hope there is a relatively simple fix for this or I am in deep trouble. Pages slow to open, videos constantly buffering. Multi-tasking is out of the question.
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Jan 2, 2015
My Z710 (purchased in April 2014) makes a horrendous buzzing noise when reading a DVD. It appears to be just the DVD faceplate. Oh, and the eject button doesn't work either... so you have to eject through the windows file mgr device control. Neither problem is earth shattering/fatal, but bugs me enough to write this post. Does Lenovo ship a replacement drive in cases like this? I wouldn't dare send in the entire laptop just to have the DVD drive replaced.
BTW, installed Win7x64 on a samsung pro SSD, and this thing is very snappy now. Love the laptop so far with the exception of the track pad which is just about unbearable.
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Jul 29, 2014
Only Fn+space work.
I have Windows 7 Ultimate 64 and why this doesn't work.
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Mar 13, 2014
The touchpad on/off function does not persist through system lock/unlock. For instance, with the touchpad disabled, locking my computer will re-enable the touchpad (as will signing back in to my computer account if I take the trouble to disable the touchpad before entering my password).
I permenantly use an external mouse, want to leave my touchpad disabled as it interferes with typing. Thus, I see this as a bug. Is there any way to change this behavior short of a bug report? Perhaps some buried setting?
Running Win 8.1, user is account password protected, but not linked to a Windows live account.
Edit: Laptop has a Synaptics touchpad.
Solution: Solved by going into Control Panel -> Mouse Settings -> Change Mouse settings -> Device Settings -> Settings (Device needs to be enabled for this to be accessible) -> Advance Tab -> Touchpad Status
Under touchpad status, setting was changed to 'keep previous enable/disable status'.
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May 7, 2014
I have problem with my battery. When i unplug AC power laptop is not started. It's running only when the AC is plugged in. Mabe it's a problem with windows 8.1.
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Jun 28, 2014
Laptop just arrived! However, my N key doesn't work 4 out of 5 times. I have slowed my typing down so I can verify I am pressing the key firmly enough and I am. I have to press it multiple times for it to finally type the letter N.
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Oct 26, 2014
I'm trying to Install Debian GNU/Linux on my Windows 8 Ideapad Z710, and I can't even get my laptop to boot from external media. From the InsydeH20 Setup Utility, I've so far disabled Secure Boot, set Boot Mode to UEFI, enabled USB Boot, enabled PXE Boot to LAN, and set my EFI boot order to 1) EFI Network 0 for IPv4, 2) EFI Network 0 for IPv6, then 3) Windows Boot Manager (no other options). I'm not actually trying to boot from a network, I just want to boot from the onboard DVD drive or my USB DVD drive. When I boot with these settings, I get the error: EFI Network 0 for IPv4 (...) boot failed, then a similar one for IPv6, then it boots to Windows. Why can't I boot from DVD or USB?
Another thing I've tried is setting Boot Mode to Legacy Support and Boot Priority to Legacy First (with Secure Boot disabled) which results in my laptop booting to straight to Windows even when USB ODD is first in the boot order.
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Dec 16, 2013
i just got my z710 the other day. clone the drive (for a rainy day). Then formated and installed Win7 Pro 64bit. i managed to get everything else in working order except i would like to occasionally turn off the touchpad. i use a mouse for games and such and the hot key doesnt work to turn it off. BTW every other hot key does what its intended to do.
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Jan 14, 2014
How do I get this to install ? All the other updates were installed on the same day with out a problem.
I have tried some fixes posted on the MS site and none have worked so far.
I have a z710 with OEM win 8.1 installed.
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Jul 16, 2014
I would like to restoring my PC but I cannot create restoring date earlier than 7 days.
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May 20, 2014
I recently purchased a Z710 with 8.1. Is there a way to get a physical or digital copy of my Windows OS in case I ever need to reinstall? OneKey cannot be a replacement for this?
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Jan 6, 2014
Lenovo ideapad Z710 .... How to disable function keys?
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Nov 13, 2014
I can't adjust brightness ....
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Jul 25, 2014
I just got my new Z710 today, and if the screen tilts too far back (not excessively far, maybe a few degrees past 90), the screen will turn black. If I leave the screen in this position, the keyboard lights will turn off too. Once I tilt the screen forward and click or hit a key, I'm greeted by the lock screen, and have to enter my password again.
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Apr 24, 2014
Z710 power management can't install, win7 64 because "Windows can't verify the publisher of this driver software"
I pushed the "Install this driver software anyway" but the hardware still wasn't recognized after installation/reboot.
So I installed instead of that the Lenovo Energy Management Software Ver 7.0.3.4 ...
This is working, but I dont know if it is a problem for my system becouse of incompatibility with the battery of Z710.
Any digitally signed driver for my Z710 or I can use the version 7.0.3.4 without problem?
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Jul 25, 2014
I started using my laptop with Windows 8 and everything was working fine. But then Windows upgraded to 8.1 and now I cannot get the Dolby Home Theater v4 to start, I always get the error message about driver.
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Dec 11, 2013
So i bought a new refurb e531 i7 3632qm 4rb ram 500gb 7200rpm drive. Machine runs awesome however As soon as i turned it on i noticed it gave a battery not geunine message from the bios had to push esc to continue.
Ignored it figured maybe it would learn the battery or something.
Anyhow its been a good 10 hours now still give me the message as well as i noticed its not charging when plugged in. In an attempt to fix this i have.
updated bios. Uninstalled and reinstalled newest power management software and driver's shutdown system unplugged power cord pulled battery and waited 30seconds and reinsterted battery then charger.
Im so far not impressed with this geunine battery firmware built into the system cant even detect their own battery !!
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Nov 5, 2014
When i boot the computer to windows, a message pops up saying that i have to not charge the battery up to more than 70%.
It's says that i have to set up something in power consumption options but when i went there i didn't see something relevant to the battery lifespan(in french). Kow to set this up ? between i'm always on the sector (AC).
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Dec 6, 2014
I'm using a seconday (spare) power adapter at home, for my y50. The adapter is a 20 volt / 90 watt unit. My primary adapter (in work) is the original adapter that came with the Y50, a 20 volt / 120 watt unit. When using the laptop with the spare adapter (the 90 watt unit) I get a Lenovo Energy Manager message that pops up stating "Adapter has limited support" and "Performance will be affected if the power adapter cannot provide enough charge". Presumably the laptop would need more than 90 watts to drive it if the CPU and /or video were working hard? Do you see any issues using that adapter for day to day work, that is, not gaming? Also, can the messge be disabled?
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Jun 20, 2014
I bought a Lenovo Y510P 4 days ago. The laptop is amazing and i love it execpt for one proble,... while playing games i get a message about every 5 minutes saying that my ram is full and to exit out of the game
i have my virtual memory setting set to No page file for both of the things that i could change the setting to (there were only two different things in the virtual memory options which where Windows 8 and (lenovo)).
what should i set windows 8 and Lenovos virutal memory usage to? i thought i was suppost to select no page file but that has not worked.
i have 8gb of ram and while gaming 60 percent of it is being used so i know its not full
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Sep 12, 2009
I buy from lenovo mini pci wan card gobi 2000 and I receive the Error 1802 : unauthorized network card is plugged in - Power off and remove the miniPCI network card.
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Jul 16, 2014
I have the lenovo ideapad G510 and i get an error message when i trying to backup my system. the message is "current system can not support backup". why it doesn't work?
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Jul 18, 2014
I would like the following message to be disabled:
The file is found in the following folder: C:Program FilesLenovoLenovo Solution CenterAppldiagx64lsc_cli
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